ComplaintsforPotpourri Group, Inc.

• Initial Complaint

  07/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a handbag I did not like. I returned it and on 5/11/24 I received confirmation of my return and they will be processing the refund. On 7/2/24 I received another email confirming they are processing my refund. Today, on 7/20/24 I have yet to receive my refund.

  

  Business response

  07/25/2024

  You should have checked with your credit card company because the refund was processed on 06/28 and posted on 07/03. Now you've disputed the amount with ********* resulting in 2 refunds you've gained. Your account is not in good standing because of this dispute, and you will be unable to order until you resolve this matter.

  Customer Service

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I placed my initial order with NorthStyle on April 13, 2024, for three items. I set up a Rewards Account to claim a shipping rebate and 10% off my order. I cancelled two items the next day. I received the remaining item and acknowledgement of the shipping rebate. I cancelled membership within 30 days so they wouldn't bill me monthly. I received a May 31 email indicating they will review my claim and issue a refund within 2-4 weeks. I called July 8 to ask about my refund. The rep said I wasn't entitled to receive a surcharge refund. I specifically asked about the rebate. He could not help me. He confirmed my email and telephone number and said someone would contact me within 24 hours. It's been more than 24 hours. I uploaded PDFs in reverse order, so original emails are last and the most recent is first. Thank you for your help! Please let me know if you have any questions.

  Customer response

  07/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  THIS company is nothing but a rip-off, scam! I have TRIED ordering a product from them since APRIL of this year (2024) and NOTHING!! TWICE I placed orders and TWICE they say my order CAN'T BE FOUND even though I gave them the order number! Seems you place an order, you get a message that there's a problem with the *********** have to call them, you call them and one person finds your order & tells you that you have to contact another department. You contact that department and THEY CAN'T FIND YOUR ORDER! DO NOT ORDER FROM THIS COMPANY!!!!!

  Customer response

  07/12/2024

  I have not heard from the business in response to my complaint.

  

  Business response

  07/25/2024

  If it's your most recent order W8070711 then the order never processed due to a fraudulent dispute that you filed against our company for an order placed in April this year. Order L1082297 you claimed to have never received, even though ***** provided us proof of delivery. Your account has been flagged until the issue gets rectified. 

   

  Customer Service

• Initial Complaint

  06/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order to their catalog by mail May2 2024.When I didn't receive the order I called Monday June 11th and was told it was shipped and should get it that day.Didn't get it.Called again today had to through multiple menus to be told now it was shipped May8 and will arrive June25th today.And again I don't have the item I want to get my refund for that order

  

  Business response

  06/28/2024

  We apologize for the inconvenience it appears that the package was lost in transit in the hands of the ************ We have refunded you today, and a refund check has been issued and will be mailed out. Please allow about 2 weeks for you to get your refund.

   

  Customer response

  06/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a Magazine Business that uses at least a dozen names on their magazines and different PO BOXES. All under Potpourri. I have sent all of them numerous requests for over a year and much of this year so far to stop sending me their magazines. I am extremely frustrated with them. I do not want their magazines nor have I ever ordered anything from them. My Late young daughter ordered something years ago from one magazine and since then I've been getting Dozens of magazines shoved in my mailbox. Some of the magazines names are as follows: Potpourri, whatever works, north style, favorites, country store, and expressions, just to name a few. They ALL Come from the same town of **********, ** *****. And ALL have different PO BOXES. Your assistance in this matter would be Greatly appreciated. My Late daughters name is on all of them. So everytime they come it deeply saddens me. Thank you for any assistance. *********************

  Customer response

  06/24/2024

  I have not heard from the business in response to my complaint.

  

  Business response

  06/28/2024

  We apologize and will forward your information to the ******************** and remove the address from our mailing list.

  Customer response

  07/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This company has responded to me this way on numerous occasions in the past, but still keep sending the magazines. I would like to give it about a few weeks to see what happens.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  05/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order with this company on March 24, 2024. The order was for five items. The items came, but two of the items were too small. I filled out the return/exchange form, took a photo of it, placed the two items and the form inside the box and mailed it back to the company on April 2, 2024. Their exchange policy says it may take up to six weeks. I sent three inquiries via their online form since April 2nd. They have never responded. Today I looked at my order history on their website, and they updated it to show my return, but nothing about an exchange. I filled out another online inquiry on their website (this makes 4 times they have been contacted), and I told them that I was going to file a complaint with you.

  

  Business response

  06/04/2024

  We are sorry that only a return was processed refunding your card. What would you like us to order for you in exchange, well ship it out right away with no shipping fee. 

  Customer response

  06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Pyramid collection ********** P.O. ********************************** I sent a return of an item that took more than 5 weeks to process. When I got my refund, the amount was $26 less than what I paid. When I called to see why there was so much of refund difference, they told me they kept the sales tax. Never in any of my purchases/returns has anyone kept the sales tax. I thought if it was a return, that money was refunded to the costumer. So Im reaching out to you, because I believe what they are doing isnt right.

  

  Business response

  06/28/2024

  We apologize but you were misinformed. We do not keep sales taxes. You were refunded your merchandise plus any applicable taxes to that amount. We do not refund shipping, and using our pre-paid label also deducted ***** from the total. We will refund you back the ***** today as a onetime courtesy. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am 82 years old and Chadwicks gave me a one month trial subscription. I made 1 order during my 1 month trial period in April of 2023. After the one month, they automatically deducted $16.95 from my credit card without my permission. I did not approve this automatic deduction. The new amount being deducted as of April 2024 is $19.95. Chadwicks customer service me they can only reimburse six months worth of charges. I requested this escalated to management to get the full 12 months reimbursed on April 24th, 2024. I was advised someone from management would call me on April 25, 2024. As of May 1, 2024 I have not received a call back. I called ******** back at ************ and was advised their computer systems are down and to call back in 24 hours. *****, The representative I spoke to stated I wasnt the first person thats called regarding this issue today. I am looking to have the money deducted be reimbursed.

  

  Business response

  05/10/2024

  Please contact ********** VIP/Rewards for cancellation of membership and they will refund you at your request. There number is at ************.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We ordered merchandize from Serengeti Fashions. Unbeknownst to us, this ordering caused us to be enrolled in a "club" for which we were charged. We were charged $16.95 a month for nine months until my husband, who pays the bills, asked about it. We immediately called Serengeti (04/26/24) and found out about the "club". We said we had never signed up for or agreed to being in a club and wanted a refund for what they had charged us. We paid $179.55 over the course of nine months.

  Customer response

  05/07/2024

  I have not heard from the business in response to my complaint.

  

  Business response

  05/10/2024

  Our records indicate that you did willingly accept the Rewards program on a recorded line through the ordering line. Please contact Serengeti Rewards for cancellation of membership and refund at ************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I placed one order with Serengeti Fashions in May 2020.We recently noticed that small monthly charges have been assessed by "PGI Serengeti VIP", beginning in June 2020.The charges are for a "VIP Program", which I did not request and did not sign up to receive.When looking into the "Serengeti VIP" program, I found information online saying it is a separate program and it has a separate website or a separate online listing for it.The online information described "Serengeti VIP" as a monthly membership.I checked for information about how to cancel my membership, but one must have an account to cancel the membership.The company "Serengeti Fashion", which was the entity from which I made a purchase in May 2020, does not have any contact information for the "Serengeti VIP".I had to contact a different phone number to speak with the entity known as "Serengeti VIP".Upon contacting them, I was informed that Serengeti VIP offers a membership with every Serengeti Fashion purchase and one has to cancel it to avoid monthly charges. They said the information may have been sent to me via email. I received no emails from Serengeti VIP and there was nothing on my order form from Serengeti Fashions to alert me about this program. Although, because I conducted no business with this specific entity, any emails from them would have automatically have gone to a "Junk" Folder.I requested that Serengeti VIP cancel my membership. . They had to search for my account using my last name and also my former residence address to try find my account.I requested a refund from Serengeti VIP, but they said they could only refund for the last few months. They did offer to cancel my membership. I requested a full refund. They refused.I received absolutely no benefit from the membership (free shipping, discount for subsequent purchases) and have only placed one order with Serengeti Fashions in 2020.Image submitted includes screenshots from **** statements, spreadsheet.

  

  Business response

  03/27/2024

  Hi. ********* Steakhouse in ********* is a steakhouse. We do not sell clothing. You have the wrong company. You have done this to ** before. Kindly do your research. The company you are after sells apparel and they appear to be located in *************** 

  

  Business response

  04/03/2024

  You accepted the *** offer on your online order K4163929 back in May 2020. We can try to involve a member of upper management to assist but generally one must accept the terms and conditions of the program online. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩