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Find a Location

National Grid USA has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • National Grid USA

      40 Sylvan Rd North Waltham, MA 02451-1120

    • National Grid USA

      PO Box 1040 Northborough, MA 01532-4040

    • National Grid

      55 Bearfoot Rd Northborough, MA 01532

    • National Grid

      939 Southbridge Street Worcester, MA 01610

    Business ProfileforNational Grid USA

    Electric Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:
    This BBB only processes complaints for National Grid customers located in MA, NH, and RI. 
    If you are a customer of National Grid and live in another state, please consult one of these other BBB Business Profiles:
    BBB of Upstate New York
    BBB Serving Metropolitan New York

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 49 Customer Reviews

    Customer Complaints

    244 complaints closed in last 3 years

    80 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    National Grid specializes in delivering gas and electricity service to customers in  Massachusetts, New York and Rhode Island.  

    Business Details

    This is a multi-location business.

    Find a Location

    National Grid USA has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • National Grid USA

        40 Sylvan Rd North Waltham, MA 02451-1120

      • National Grid USA

        PO Box 1040 Northborough, MA 01532-4040

      • National Grid

        55 Bearfoot Rd Northborough, MA 01532

      • National Grid

        939 Southbridge Street Worcester, MA 01610

      Headquarters
      40 Sylvan Rd, North Waltham, MA 02451-1120
      BBB File Opened:
      2/24/1999
      Years in Business:
      25
      Business Started:
      12/10/1998
      Business Started Locally:
      4/6/1999
      Business Incorporated:
      12/10/1998
      Type of Entity:
      Corporation
      Number of Employees:
      1001
      Alternate Business Name
      • National Grid Service Co
      • National Grid
      Business Management
      • Mr. Patrick Murray, Manager
      • Mr. Gerard Miller, Manager
      Contact Information

      Principal

      • Mr. Gerard Miller, Manager

      Customer Contact

      • Mr. Gerard Miller, Manager
      Additional Contact Information

      Fax Numbers

      • (508) 357-4730
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      244 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/12/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I am writing urgently to address inaccuracies on my credit report that stem from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Furthermore, as outlined in 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with NATIONAL GRID/MASSACHUSE have negatively impacted my financial situation and require immediate correction.Additionally, compliance with 15 USC 1666(b) is essential, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, here are my account details:Account Number: *************I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*************************
      Read More

      Customer Reviews

      49 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dellia B

      1 star

      05/29/2024

      All electric companies and the government push you into solar pannels. What they dont tell you is that the government made a way foe the electric companys to charge you a service delivery fee . In my case its $29.33 amonth , thats $351.96 a year. On top of the gas delivery fee of $76.12 no matter how much you use. As i explained to to national grid I supply my own electricity. The fee is for what if? So should I not have the option to drop yhe fee or not , they say no I say why not . The government they say . BS I SAY.

      Local BBB

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