Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The CCS Companies has 5 locations, listed below.

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• 

  The CCS Companies

  725 Canton Street Norwood, MA 02062-2679

  
• 

  CCS

  P.O. Box 7249 Portsmouth, NH 03802

• 

  Credit Collection Service

  701 Douglas Ave Yankton, SD 57078

• 

  The CCS Companies

  PO BOX 607 NORWOOD, MA 02062

  
• 

  CCS

  PO box 7249 Portsmouth, NH 03802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 11 ******** I do not have a contract with The CCS Companies, They did not provide me with the original contract as requested. The collection is showing a $0 balance on my credit report that which affecting my credit report as a consumer. Please provide me with written confirmation of the removal of this account from my ********************** report and a new, updated copy of my credit report post-investigation. Your prompt attention to this matter is greatly appreciated as it significantly impacts my financial health and creditworthiness.

  Customer Answer

  Date: 04/09/2024

  Hello,
  
  I am writing to dispute a debt listed on my credit report associated with 11 ******** It is important to note that I have no contractual obligations with The CCS Companies, and despite my requests, I have not been furnished with the original contract to substantiate this claim.
  
  Furthermore, as evidenced by the attached screenshots from both my Experian and TransUnion credit reports, the collection account in question reflects a $0 balance. Despite this, the collection still appears on my report, which I believe is an error that needs rectification.
  
  Given these circumstances, I respectfully request the removal of this collection from my credit report as it inaccurately represents my financial obligations. Your prompt attention to this matter is greatly appreciated. 
  
  Should you require additional information or documentation from my side, please do not hesitate to contact me.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,

  

  Business Response

  Date: 04/15/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:04/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with GEICO COUNTY MUTUAL, I do not have a contract with CREDIT COLLECTION SERVIC, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:04/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this Debt with liberty mutual in. co. I do not have a contract with Credit Collection Services. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:04/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with MEDIACOM, I do not have have a contract with CCS COLLECTIONS. They did not provide me with the original contract as I requested

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:04/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Liberty Mutual, I do not have a contract with Credit Collection Service (their collection agency). They did not provide me with an original contract as I requested.

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This message is not clear regarding this collection on my account. This is not my account. Has it been removed from my credit report? 

  

  Business Response

  Date: 04/30/2024

  This office confirms receipt of the follow-up dispute submitted by the consumer. As we indicated in our previous response, our office is handling this dispute with the consumer directly.

  Customer Answer

  Date: 05/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:04/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Liberty Mutual. I do not have a contract with Credit Collection Services. they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not Liable for this debt with Infinity General IN Company. I do not have a contract with Credit Collection Services, Credit Collection Services did not provide me with the original contract as I requested

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:04/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with AllState ******************************** I do not have a contract with Credit Collections Services, and they did not provide me with the original contract signed by me to establish that I owe the money to them.

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office previously responded to a similar dispute with the consumer directly.

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Credit Collection Services for an alleged debit that my minor son has. I repeatedly told the representative that my son is covered under my insurance and his own and I should not owe anyone any money. All he cared about was having me pay him something. I repeated myself 10 times if not more, that my son is covered by two insurance policies. He didn't care. Told me to contact ******* told him I have they only billed one. This is not my issues. It's now over a year and they need to take it as a loss. He said no pay us and you can get reimbursed by your insurance company. I told him that is false information it is over a year, and they will not pay it. I want them to leave me alone on this, File number ***********

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted. Please note that our office will respond to this dispute directly.

  Customer Answer

  Date: 04/08/2024

  I want them to confirm this matter is closed and stop contacting me.

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 04/15/2024

  This office confirms receipt of the follow-up dispute submitted. As we indicated in our previous response, our office will respond to this dispute directly.

  Customer Answer

  Date: 04/16/2024

  What does that mean? Where are you going to respond?

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with 06 Liberty Mutual. I do not have a contract with Credit Collection Service, they did not provide me with original contract as I requested.

  

  Business Response

  Date: 04/08/2024

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [ I am not satisfied because I havent recieved a response from CCS. I never had an account with them. They have no original documentation of my signature agreeing a contract with the Credit Collection Service.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 04/15/2024

  This office confirms receipt of the follow-up dispute submitted by the consumer. As we indicated in our previous response, our office is handling this dispute with the consumer directly.

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [CCS advised they would handle my concerns directly with me. I still have not recieved any documentation or informationregarding my concerns. I never signed a contract with CCS. Please remove collection from my credit report as requested. Thank you in advance. ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********