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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made A purchase with stop and shop on June 12th for Delivery the driver which was through instacart never made an attempt to contact me and was no where in front my building with my order and she cancelled my order and left with my items. I requested a re delivery for the same day they told me they could not do that because all the time slots were gone. I was advised I would be receiving my refund within 2-5 business days today is June 21st and my EBT benefits have not been refunded to my EBT card and everytime I call I get the same answer everyone is going to escalate this to billing or a supervisor and no one has called me back since. Im very frustrated because how am I suppose to get my groceries and it should not take that long for a refund to be returned
Business response
06/26/2024
Customer has been contacted that the *** funds were refunded on 6/24.Customer response
06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i purchased online groceries 5/24/2024 for pick up at the hazard ave enfield ct store payment was made by me ahead of the pick up using my checking account picked up order then about 3 days ago i get email saying my account was closed payment couldnt be processed due to account closed i didnt use that account over 6 yrs called peapod account which i did not select for payment they also want $30 overdraft fee for not being able to withdraw the $50.96 payment its their error im willing to pay what is owed but not fee that wasnt my errorBusiness response
06/05/2024
Charged customer's credit card and waived the returned check fee. Emailed customer that we charged their card as payment for this order. Also called customer and left voicemail to direct customer to view this email and to respond to us if she has any questions.Customer response
06/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid ***************************************************************************** no refund and no gift card back you cannot have both-not fair or ethical!Business response
06/17/2024
We are sorry to hear of the customer's experience in one of our stores. Our **************** Team has reached out to the customer and resolved the issue.Initial Complaint
05/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased this chicken just this past week and when I went to use it today one whole breast looked pretty much white and both of them had a pretty strong smell, it says they was packaged on the 20th and would be sellable till the 31st but today is the 27th and they spolied. I really like nature promise chicken but it's been incredibly hard to find good fresh tenders or b****** lately at either stop and shop or Hannafords.Customer response
06/07/2024
I have not heard from the business in response to my complaint.Business response
06/11/2024
We apologize for the delay in responding back. We have forwarded the customer's concern to our supplier and mailed out a gift card to the customer. The customer was also sent an email with this information.Initial Complaint
05/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Stop and Shop supermarket ( store 810) in ********** , ** Our family has shopped at Stop and Shop for many years and we have never had any problems until today . As elderly people special my self is disabled person , we like this supermarket: very clean with good variety of food , always sales , so we can save some money, special this days.This week's circular (May *****) advertises digital deals for California red cherries for $2.49 /lb , limit 4 pounds. Coupon was downloaded to my cellphones stop and shop application.Card # *************. When I downloaded the coupon price shows in application as $2.99 instead of $2.49 that was shown in the circular and price in the store.When we tried to pay on self checkout the digital coupons did not appear for a discount. We asked the person who works on self checkout to manually enter code for cherry and it came out with price $2.99 per pound. I showed the circular with a price $2.49 , she said that we should go to regular cashier.In regular checkout Cherrys were $2.99 per pound as well .When I came to customer service , the representative said that everything is right, I got the correct $9 saving. However when I asked her to calculate price for 3.63 lb Cherries for price $2.49 , she understood that Cherries were incorrectly calculated $2.99 instead of $2.49.I feel it is deceptive advertising and misleads consumers. It was very frustrating, the cherries should have shown up as $2.49 and I shouldnt have had to prove to anyone that I was being honest. It was very frustrating.I just wonder how many people paid $2.99 per pound instead of $2.49 Please find attached photo form digital coupon , circular and receipt. Please let me know if you need any additional information.Sincerely, ********* BarinbergBusiness response
06/04/2024
We are sorry to hear of the customer's experience in one of our stores. We have reached out to the customer and explained the reason that the coupon didn't work correctly and have credited their account. We will also have our ******************** look into this further.Customer response
06/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
********* BarinbergInitial Complaint
05/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Store is charging NYS bottle deposit fee on non alcoholic beer not marked for return.I purchased a 12 pack of Budweiser 0 alcohol and they added $ 0.60 for the deposit.Item is not marked for return and can't get the money back.Store management doesn't have an explanation about this matter and not willing to correct the problem .Business response
06/04/2024
We are sorry to hear of the customer's experience in one of our stores. Our **************** Team reached out to the customer on May ******, and provided a resolution to their concern.Initial Complaint
05/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I had digital coupon for coke. Should have been 4.99 per 12 pk (4 total). Willing to resolve for 2000 points in my account. Otherwise please issue refund. See receipt.Customer response
06/14/2024
I have not heard from the business in response to my complaint.Business response
06/18/2024
We have reached out to the customer and are awaiting more information to research the issueInitial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company stop and shop is posting false job advertisements please check indeed for examples and feel free to reach out to me for more info. They are posting positions that dont exist and they are also posting positions that require multiple job codes but arent following standard procedures. They also are posting posting ones that arent the actual job you apply for I have proof from the ***** point location and the smithtown one.Business response
06/18/2024
We apologize for the delay in responding back to this. Our *************** Team has reached out to this person and explained the hiring process.Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Today, I decided to go shopping for meat with my sister at a supermarket called Stop and Shop. While looking at sausages and steak meat, one of the employees asked in Spanish, "What are you looking for?" I responded with "steak meat." He then called me "cabezn," which means "big head" in a derogatory way, and said I needed to be more specific. I ignored the remark because my sister was with me and told him I wanted meat for grilling but was planning to buy a lot to compare prices with ***********************. He rudely suggested I go to *********************** and not to come back just to buy sausages.This was especially upsetting as I had never met this employee before, and he disrespected me in front of my family. I am a cybersecurity student on the presidential list of honor, and I found his behavior completely inappropriate. Angered, I left the sausage in the cart and asked to speak with a manager. A helpful woman who was organizing the store found a manager for me. I explained the situation and described the employee as having a *****, working in the meat department, and appearing to be Puerto Rican with dark skin. The manager assured me he would address the issue with the employee Who is this guy to tell me in front of my family dont come back if you are only coming to buy a sausage.Worse supermarket ever I hope this can be post it onlineBusiness response
06/04/2024
We reached out to the customer on 05/20/2024 to obtain the store location, and have not received a response as of today.Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Macys gift card from store 529 on May 8 as a gift for my wife Mothers Day. Try to use it this morning and it would not work. She called Macys. ***** had told her the car had been used in April and please go back to the store and ask for a new one or refund. I went to the store with this information. I went to the customer service window and met with the same woman who I had purchased the card from originally. I was told first the card was defective then I was told it was processed correctly on our part. You need to make a complaint with ***** we will not give you a refund , I was shocked. Ive been at the store since day 25 years ago felt very slighted went home and told my wife. She called Macys again and was told by ***** that the card had a zero balance or it was defective. What should she do again? She was told to go to the store where it was purchased. Now she went to the store and spoke to the manager the lady at the window and got nowhere and was told that they will not honor a refund or just a simple exchange for card and then Stop & Shop would deal with it , Im hoping you could help it. Weve been loyal customers a whole family.Business response
05/27/2024
We are sorry to hear of the customer's experience in one of our stores. Please know that our **************** Team has reached out to the customer and resolved the issue.
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