Business ProfileforGrieco Acura

If I could give this dealership ZERO stars I would. They behaved so slimy. I received a personalized letter (see attached) stating that I would receive over $29000 if I traded in my RDX. The letter had details specific to me and my car. They can do this easily because I bought the vehicle there and have had most of my servicing done there. When I came in on the specified day I was told right off the bat that it probably would be far less since it really meant IF my car was the highest model and the highest trim level then I might receive that amount. I argued that because the letter states Just For You. With this invitation, you will receive an Acura Loyalty Offer which will save you up to $1,000* on the select new Acura of your choice, An Above Market Trade Allowance For Your 2019 Acura RDX $29,815The problem I have with this is that it very specifically says your 2019 Acura RDX. Which means they know EXACTLY what car I have. And NO WHERE in the fine print does it say anything about the trade in amount being different because of trim level or model. I understand the mileage and condition of the vehicle would be considered. However, I have a real problem with the way they **** me in only to say - Well, we dont really mean what it says. I THINK THIS IS BAIT AND SWITCH.

General Manager, ********************* spoke with the customer earlier in the week after her post on Google.  He explained that the phrasing by the salesperson was not well explained.  She was trading toward a new vehicle that does not exist in the color combination she desired.