Business ProfileforClosets by Design Boston

I had Closets By Design" come by to give me a price on some cabinets. I had used them before and it was the same rep that came out to my house, She measured and was there not even an hour. We signed the agreement as I did for the last job I did with them. I gave them the deposit of $1,890.00. Within a couple of days I found another company that could do it for a much better price and months earlier than they could deliver. I immediately notified Closets by Design when I got this new price and schedule. They said there was a 3 day clause to cancel and that time had passed. I called and complained to the Manager Jennifer B. She was not very interested in helping me. She gave me some attitude and told me that this was the commission for the woman that came out to measure was due. I told her that $1,890.00 was a large commission for measuring my job for 1 hour. She would not work with me at all. I realize they have a clause for cancellation. Although, I truly believe that we should have been told about this clause while we were being explained the job and all the other things she went over with us. All I heard was a lot promises and nothing about this clause (which I believe is very important) - had I had realized about this clause I would have made sure I did it within the 3 days. It's in small print that, she just told me this, that and another thing and I signed because I had worked with her before. I would like to receive my deposit back because I feel like I was taken advantage of. I don't want anyone else to loose their deposits. This is a lot of money and it did not cost them anything. They also have lost my business. I have had additional work done and I did not use them. I would not recommend them to anyone. There was no discussions, no trying to work with me. I am livid about this kind of treatment. To me this is the worst customer service you could have. Making money off of fine print which should have been brought to the customers attention. I was only a couple days over the cancellation deadline. I am sure they could have worked with me and come to a satisfactory decision. So, the job was never done, materials never ordered but this woman got a full commission on no work being done. I do not think they should be allowed to happen. If they had put them out for anything this would be another story. She can on 6/18/22 and the work was not schedule until 9/15/2022. We called to cancel on the 21st or 22nd of June. So, as you can see the dates were very close. I am hoping that they will work with us and get our deposit back. I am praying the BBB can help me.