Business ProfileforBMW of Shrewsbury

Reason: The BMW dealership at Shrewsbury, MA, have not been able to fix the issue with my *** i8. However, they forced me to make the payment of $3000 saying the issue is solved while the issue still not resolved. After making the payment(Date/Time: 9/22/2022 2:16 PM), they say that the issue is not solved and now they are denying to return the amount. Summary: The dealership left the reservoir cap kept it open while returning my car from regular service, which led to engine heat issue within 2 miles driving back . When I reported about it, I have to get it towed back to them. They took nearly 2 months with multiple trial and errors resulting in heating the engine 16 times( base on FASTA data collected from the car). They tried to replace the coolant pipes and water pump. after two months they sent me email that everything is fixed with no coolant leak and engine overheat and tested it multiple times and I should make $3000 payment in-order for them to deliver the car. After making payment, they said that issue still exists and should take back my car and get the engine replaced and denied refunding the payment that I made. The dealership created issue, did not fix it and charged me $3000 without fixing anything.