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Business Profile

Portable Toilets

United Site Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Toilets.

Complaints

This profile includes complaints for United Site Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Site Services has 29 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1.05-11-22$254.18 2.06-23-23$295.64 3.09-27-23$295.64 4.11-22-23$295.64 5.11-06-23$295.64 6.02-26-24$295.64 7.04-19-24$306.99 8.07-18-24$306.99 9.12-18-24$319.97Payments have been made on the above dates Stop attempting to Double-bill us for invoices that have been paid

      Business Response

      Date: 02/12/2025

      Dear Mr. ********* and Better Business Bureau,
      Thank you for the opportunity to respond to the complaint submitted by ***** ******** on behalf of Encino Velodrome. United Site Services takes all billing concerns seriously and strives to ensure accurate invoicing and prompt issue resolution.
      Account Review:
      ********************** has thoroughly reviewed all transactions posted to Encino Velodromes account from the start of the complaint period (May 11, 2022)through February 5, 2025. Based on our findings:
      United Site Services finds no evidence of unresolved duplicate invoicing. Encino Velodrome is typically billed once per month but may be billed more than once if additional services are requested or due to adjustments for missed billing in previous months.
      Encino Velodrome had an outstanding balance due of $836.11 prior to the complaint period, as of May 11, 2022.
      There are multiple missed payments throughout the complaint period, specifically for August 2023, March 2024, May 2024, and June 2024.
      The current balance due on Encino Velodromes account is $2,683.02, which reflects the balance forward and missed payments.
      Resolution Efforts:
      USS has offered to un-apply and re-apply payments to align with Encino Velodromes accounting records, ensuring full transparency. While this does not change the total balance due, it can help clarify which invoices remain outstanding. USS has also encouraged Encino Velodrome to provide clear instructions for future payment applications to avoid similar discrepancies.
      Documentation Provided:
      Attached is a detailed report of all transactions posted to Encino Velodromes account, showing how the balance due has been calculated. This report includes all invoices, payments, credits, and adjustments. Payments referenced in documentation provided by Encino Velodrome are highlighted in yellow.
      Should Encino Velodrome have further documentation to support their claim of duplicate billing or additional payments made, we are happy to review it and work toward a resolution.
      Thank you, and we remain committed to resolving this matter fairly.

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged on my credit card 1145.36 and paid my debt in full on the time of purchase. I then received an bill for an additional 531.45 several months later. I called three or 4 times with the staff and they said they would investigate. I also emailed the company and told them what was happening. They said they would investigate. I NEVER heard back from anyone and yet continued to get threatening emails. I continued to try to communicate with this company and they continued to say "we will investigate it" and I never would. I ended up paying the remaining balance EVEN THOUGH I DIDN'T OWE as I was going to be sent to collections. The fact that I was told over and over and over that I would be taken care of and returned communication and never did is absolutely insane. I want a refund of the $531.52 I paid and want an apology from this company for their lack of communication and threatening emails.

      Business Response

      Date: 06/04/2024

      Hello,

      We have reviewed this case and have had customer service reach out to you to resolve the charges. We apologize for the inconvenience and will make sure this does not happen in the future.

      Thank you,

      United Site Services

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company had hired a contractor to make repairs to our facility. At this time, a portable restroom/porta potty was rented from United Site Services. I have made several attempts to have this equipment picked up by the vendor but haven't had any luck even though I was told on several occasions it would be removed. It's been more then 2 years now. We need this removed asap please.

      Business Response

      Date: 01/29/2024

      Hello,

      We apologize for the delay in responding to your pick-up request. We have picked up the unit referenced. We attempted to reach you but were unable to leave a message.

       

      Thank you

    • Initial Complaint

      Date:10/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business committed to dump our tank every two weeks for a monthly charge of $393.55 each month. That only happens when we have to call them at least ten times, then they lie and say that their records show the tank was dumped. If we never called the tank would never get dumped. It is a health hazard. The tank overflows onto the ground and seeps into the soil. Please contact them and let your records show this

      Business Response

      Date: 11/09/2023

      Hello,

      We have tried to contact this customer multiple times and have not heard back.

      Thank you,

      United Site Services

    • Initial Complaint

      Date:10/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a billing issue. I tried to contact the company by phone and email over 3 months. No answer. No replies. When I did get a person, the company would not answer my questions or explain why two similar services were being charged two different rates. The last invoice before i cancelled the services, contained an overlap of time being billed. My overcharge is $919.74

      Business Response

      Date: 11/10/2023

      We have spoken to the customer. We have reviewed the complaint and have come to a negotiation to credit the account for a set amount for the difference in prices. 

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 7/25/2023 Amount of money Paid: $327.47 (paid in full)United Site Services provided a portable toilet delivered to my summer residence at ***************************************************************************************** Order # ******** Invoice # ******* Contract agreement was portable toilet to be on the property from 7/25/2023 to 8/21/2023. Today is September 13,2023 and portable toilet remains on my property. Through multiple emails and phone calls I have requested the toilet be removed with no response. All I am requesting is that USS come pick up their portable toilet and remove it from my property.

      Business Response

      Date: 09/29/2023

      The pickup of the unit was completed on 9/15.The delay was due to space constraints on the original pickup date of 8/30. Any additional invoices that were incorrectly processed have been submitted for a refund and will be processed within 7-10 business days.

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2022 USS charged our credit card and was also issued a check payment which created a duplicate payment for three invoices. Copies of the checks as well as the credit card statement was provided to the customer service department. Follow up calls have been made since November 2022 to receive the overpayment of approx $953. Each phone call to their number the representatives have indicated the refund process would take 6-8 weeks. We are now in April 2023 and their is no refund check received and I have been advised the refund has been approved in Jan 2023. Their common reply is they have an outside company issue the refund checks. We would like our refund back and feel their lack of cooperation in the overpayment and issuing the refund should not take this long (6 months).

      Business Response

      Date: 04/17/2023

      Juan C***** B sent a refund check for $953.93 to **** on 4/17/23

    • Initial Complaint

      Date:01/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called to cancel service twice with United Site Services because my need for the porta potties are seasonal and would call back to set up service again once needed. But they have continued to charge my card despite me already canceling service. I will be reaching out to them tomorrow to get this fixed (along with a refund) but it is quite irritating when they confirm to have canceled service with me but still end up charging money for services that I specified I no longer need. I would like them to reach out to me as well because it doesnt seem to be working when I contact them about this problem myself.

      Business Response

      Date: 01/13/2023

      Evan S******** spoke with ***************** and had a nice conversation. She stated that she was told her refund was in process and was satisfied with that. Evan gave her his cell phone number for future needs.

      Customer Answer

      Date: 01/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:01/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Customer ID# *********** We utilized this company for site services on a large construction project. When we were done we called off the equipment as usual and it was picked up. The company continued to bill us for 2 more billing cycles worth of service. We have called now 15 times over the course of the last 60 days. Every time we speak to someone different. The last several times I have been told this is all well documented in the notes and they do not know why we have not gotten our credits. We were charged $733.79 for 11/8/22-12/5/22 and the month prior. They issued a partial refund on 12/20 for approximately $366 but that still leaves charged we were billed for a month and half. They verified the equipment was called off and picked up yet continued to bill. We called it off at the end of September. We have not even had an office on site since the October 1st. We just want our credits as the account is closed.

      Business Response

      Date: 01/12/2023

      Lonie C**** is issuing the customer a credit on 1.12.23 per the customers complaint. 

      Customer Answer

      Date: 01/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:12/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This unit was damaged and the blue liquid leaked onto the property. I asked United to remove the unit and simply deliver a new one and it took them 8 weeks.It was a health hazard.I am glad to pay the November invoice as they finally delivered a new unit but they also want to charge me for two months for a unit that was not usable. This created a health hazard on my property.

      Business Response

      Date: 12/21/2022

      Chris S spoke to ***************************** on 12.21.22 and offered him a full refund for the 2 months. He is very happy with this resolution. 

    United Site Services is NOT a BBB Accredited Business.

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