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          Find a Location

          United Site Services has 29 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileUnited Site Services

            Portable Toilets
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            118 Flanders Rd.

            Westborough, MA 01581

            Get Directions
            Visit Website
            Email this Business
            (800) 864-5387

            Customer Reviews

            1/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers According to information provided by the company, they offer portable toilet rentals and temporary fence rentals.

            Business Details

            This is a multi-location business.

            Find a Location

            United Site Services has 29 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              118 Flanders Rd., Westborough, MA 01581
              Email this Business
              BBB File Opened:
              3/5/2013
              Years in Business:
              14
              Business Started:
              12/3/2009
              Business Incorporated:
              12/3/2009
              Type of Entity:
              Corporation
              Business Management
              • Mr. Rollin Kay, Sales Manager
              • Mr. Ron Carapezzi
              • Ms. Anna Foli
              • Mr. Matthew Collins
              • Mr. David Campbell, Complaint Contact
              • Ms. Ali Carroll, Executive of Amintration/Marketing
              • Mr. Bobby Creason, Chief Administrative Officer
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I was charged on my credit card 1145.36 and paid my debt in full on the time of purchase. I then received an bill for an additional 531.45 several months later. I called three or 4 times with the staff and they said they would investigate. I also emailed the company and told them what was happening. They said they would investigate. I NEVER heard back from anyone and yet continued to get threatening emails. I continued to try to communicate with this company and they continued to say "we will investigate it" and I never would. I ended up paying the remaining balance EVEN THOUGH I DIDN'T OWE as I was going to be sent to collections. The fact that I was told over and over and over that I would be taken care of and returned communication and never did is absolutely insane. I want a refund of the $531.52 I paid and want an apology from this company for their lack of communication and threatening emails.
              Read More
              Read 23 More Complaints

              Customer Reviews

              20 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              LUKE S

              05/17/2024

              Absolutely horrid company. Originally charged me 1145.36 for our event last may and paid on the phone with a credit card. . All of a sudden We got an addition charge of $531.52. Not once but 3 times I spoke on the phone with agents and they all said they would investigate the difference. I tried emailing them and sent them the statement showing I was paid in full. I was told 2 times they would investigate and get back to me. They never did. They eventually threatened me with sending to collections so I paid because I do not want my credit hurt, but I WILL NEVER USE THIS COMPANY. I will urge everyone I know to not use this company and I will continue to fight them until my money is returned to me.
              Read 19 More Customer Reviews

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

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