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Business ProfileforCyberonic Internet Communications, Inc
At-a-glance
Related Categories
Business Details
- Location of This Business
- 544 Pleasant St, Worcester, MA 01602-2723
- BBB File Opened:
- 2/19/2002
- Years in Business:
- 25
- Business Started:
- 10/1/1998
- Business Incorporated:
- 7/28/1998
- Type of Entity:
- Corporation
- Business Management
- Mr. Kamran Parvin, President
- Contact Information
Principal
- Mr. Kamran Parvin, President
Customer Contact
- Mr. Kamran Parvin, President
- Additional Contact Information
Fax Numbers
- (508) 831-7325Primary Fax
Phone Numbers
- (888) 929-2372Other Phone
- (888) 359-4545Other Phone
Email Addresses
- Primary
- (508) 831-7325
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Daniel F
07/26/2024
Cyberonic Internet Communications, Inc Response
08/06/2024
I want to assure you that our billing system is designed to process recurring automatic charges on the same day each month, unless a customer specifically requests a change. It's not possible for someone to randomly alter your billing date or charge you an extra $92 without proper authorization.
Regarding the threat of service disconnection for filing a complaint, I can confidently say this is not our policy or practice. We value customer feedback, including complaints, as they help us improve our service.
As the manager, I'd like to personally look into your account and resolve this issue.
Please contact me directly at *************** or ***************************** so I can investigate this matter thoroughly and ensure it's properly addressed. We're committed to providing excellent service and finding a satisfactory resolution for you.
I look forward to speaking with you and resolving this situation.
Sincerely,
****
Manager
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