ComplaintsforInvestorPlace Media LLC

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I spent roughly $1,910 on *************'s 2024 Power Portfolio around mid-December, as well as an additional roughly $170 on "Fry's Investment Report", "The Innovation Investor" "Growth Investor" as well as "The Daily 10x Stock Report", I found myself unsatisfied with their 2024 Power Portfolio and decided to exchange their service for their other services. What I am seeking restitution for, is, *************'s distinct pattern of lack of transparency, and at times outright deceptive practices. Starting off, in a recording in which Louis ********* attempts to sell one of his products "AI Advantage" he refers to Keith ****** as a "colleague" which is either misleading in the way that it either understates the relationship between the two or in overstates it, in a call with my account manager, he referred to ************* and ********** as "2 different companies" which either contradicts the claim of ********* that they are "colleagues" in the traditional sense or fails to accurately represent the fact that they both manage assets of the parent company "**********" or contradicts my account manager's statement describing them as "Separate companies with separate CEOs". Secondly, *********'s or Keith's Predictive Alpha (dated 2023) is misleading and a possible copyright infringement of Predicting Alpha (dated 2020). Additionally, in it's current state ************* does not allow payment information to be de-listed from their platform. In conclusion, a relation between a consumer and merchant requires a good-faith basis on both ends, a basis not present with my relationship with *************, the company has failed to be sufficiently transparent in it's practices, it's affiliates, additionally, ************* engages in predatory sales tactics, utilizing fear-mongering, and inbox spamming, this is not the vendor-consumer relationship that I agreed to.

  Business response

  03/06/2024

  In response to the concerns raised in your complaint to the Better Business Bureau regarding your experience with ************* and its affiliate services, we would like to address and clarify the issues you've outlined.
  
  Firstly, we acknowledge the dissatisfaction you've experienced with the 2024 Power Portfolio and the subsequent services you've engaged with, including "Fry's Investment Report", "The Innovation Investor", "Growth Investor", and "The Daily 10x Stock Report". We are committed to resolving this matter to your satisfaction and will be refunding the requested amount of $1,937.73. This refund process will be initiated promptly, and you should expect the funds to be credited to your account within 5-7 business days.
  
  Regarding your concerns about the relationship between Louis *********, Keith ******, **********, and *************, we wish to clarify that Louis and Keith are indeed colleagues, working within the framework of our affiliate companies. Both ********** and ************* are part of the ********** family of companies. While they operate independently, with distinct leadership and operational structures, they share a common affiliation through **********. This relationship is meant to foster collaboration and innovation across our platforms, not to mislead our customers.
  
  We take the allegations of deceptive practices very seriously. Transparency and honesty are foundational to our operations and customer relations. The issues you've raised regarding product representation and the inability to delist payment information are being reviewed as part of our ongoing efforts to improve our services and ensure customer satisfaction.
  
  We deeply regret any confusion or inconvenience these matters may have caused. Our intention is to uphold a relationship with our customers based on trust and transparency. We are taking immediate corrective steps to address your concerns and prevent similar issues from occurring in the future.
  
  Thank you for bringing these matters to our attention. We value your feedback and are committed to improving our practices to better serve our customers.
  
  Sincerely,
  *************

  Customer response

  03/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 12, 2023 I listened to a podcast by Eric *** regarding investing in the stock market. At that time he was touting a company called **** ***. For close to an hour he was talking about a back door that would allow us to invest in this privately owned company before it went public. However, he never revealed how to do this. He did reveal that for $1,799 we could get the answer. I fell for this. I listened to all his podcasts and printed material and still did not get an answer to this. Since I paid $1,799 for the answer and did not receive it, I think it is only fair that I am reimbursed since he broke his “contract” by not fulfilling his promises. They tell me that my money is non-refundable. I have called several times and been courteous each time, as they have been also. The last time I called, December 29, 2023 at 9:37 a.m. they hung up on me. I feel like this is a shady practice that gets you to subscribe and all you get are advertisements for other subscriptions with the same promise I fell for. I now get three, four or five emails daily from this group pushing subscriptions. **********!

  Business response

  01/19/2024

  I certainly apologize for any confusion caused by the promotional material that this customer viewed and the information received after purchase. I followed up with the customer by email and also just spoke to them on the phone to resolve this.
  
  After reviewing this customer’s account, I found that they signed up for two separate offers for different amounts around the same time. The lower priced offer is the one that references the ******* ******* information.
  
  The Innovation Investor
  Order Date: 12/21/2023
  Amount Paid: $49
  
  - This is the product that mentioned the ******* *******. The information on that strategy was provided in your confirmation email but was also available on our website after you had signed up. The report was titled “The ******* ******* Prospectus”
   
  Power Portfolio
  Order Date: 12/13/2023
  Amount Paid: $1,799
  
  - This was a separate product with all 3 analysts - Louis *********, Luke *****, and Eric ***
  - The recommendations come out monthly and are usually a 1-year holding period
  - You also received a complimentary 6-month subscription to the AI Revolution Portfolio
  
  Before making any changes to the account, I wanted to see if he intended cancel the bundle he purchased or if he simply wanted to cancel the product that he mentioned in the complaint. *** confirmed on the phone that he wanted to cancel both the $1,799 subscription and the $49 subscription, which I told him I would take care of. I have also updated his email preferences to stop any future promotional emails from being sent.

• Initial Complaint

  01/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I continue to receive unwanted **** emails from ***************************** which states it is operated by InvestorPlace Media. I never signed up for these nor do I have any interest in them. I have emailed both ***************************** along with ************************** asking them to stop sending emails, but to no avail. If you click unsubscribe, then you receive other emails from other similar **** sites. Please help me and make them stop sendingthese **** emails. I believe this is a violation of the ******** Act. Thank you.

  Business response

  01/16/2024

  We sincerely apologize for any inconvenience caused by the unwanted **** emails this customer has been receiving. We want to assure them that InvestorPlace is not the operator of ***************************** and when we did a quick Google search, we noticed this company is operated out of Poland. We ask that they share any information that lead them to that conclusion with us directly by forwarding the email to **************************. This will help us investigate the matter thoroughly and take appropriate action.
  
  Each of our emails has an ‘unsubscribe’ link at the bottom to allow customers to update their email preferences so that they only receive the emails that they want to. Customers are also able to update these preferences by contacting our customer service team for assistance with updating these preferences. 
  
  In the meantime, we have taken immediate action to update their email preferences to ensure that they do not receive any promotional emails from InvestorPlace. Emails may take up to 2-3 days to fully stop, but if this customer continues to receive emails from us after that time, we suggest reaching out to our team at ###-###-#### or ************************** for faster assistance.

  Customer response

  01/24/2024

  
  Complaint: ********
  
  I am rejecting this response because: On the emails from ****** ******* ****, it states that, "This ad is sent on behalf of InvestorPlace Media ***** **** * ******* ******* ********** ******** ******"  I have attached one of their emails that show this (I drew an arrow pointing to it).

  
  Sincerely,
  
  ******* *********

  Business response

  02/16/2024

  
  I am reaching out to follow-up regarding the concern raised about receiving unwanted third-party emails associated with InvestorPlace. First and foremost, I want to extend my sincerest apologies for any inconvenience this situation may have caused you. We understand the importance of maintaining your trust and ensuring your satisfaction with our services.
  
  I want to assure you that we have taken immediate and comprehensive action to address your concern. As part of our commitment to your privacy and preferences, we have updated your email preferences to reflect your request accurately. Additionally, we have taken the extra step of unsubscribing you from all third-party emails associated with InvestorPlace. This action is effective immediately, and you should no longer receive unsolicited emails from third-party entities linked to our service.
  
  We value your feedback as it helps us improve our services and ensure we meet your expectations. Please rest assured that we are dedicated to upholding the highest standards of customer service and data privacy. We continuously review and enhance our processes to prevent similar issues from occurring in the future.
  
  Thank you for bringing this matter to our attention, and thank you for your patience and understanding as we worked to resolve this issue. We look forward to continuing to serve your investment information needs.
  
  

  Business response

  03/06/2024

  To the Better Business Bureau,
  
  We wish to inform you that in response to the customer's complaint, we have taken immediate action to unsubscribe the customer from all third-party email communications. We would like the customer to be aware that it may take 3-5 business days for this change to fully take effect.
  
  We are committed to ensuring the satisfaction and privacy of our customers and have acted swiftly to address the concerns raised. Should there be any further issues or questions, we are readily available to provide assistance.
  
  Sincerely,

  InvestorPlace

  
  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Inestorplace advertises on the internet his market consultancy services. They sent mails recommending buying this or that share and/or sell this and that share. They had an exceptional starter offer for USD 29,00 only for a year, in August first 2023, which presumably would cost more in the second year. I did answer to that offer and paid that amount. However, they debited my account on 08/03/2023 with USD 1'250.00 I would have never agreed to such a subscription. So I consider the debit a fraud. Investorplace is a sister company of ********* ********* ********. They share the same offices.

  Business response

  12/19/2023

  I appreciate this customer bringing their concern to our attention. After reviewing their account, I see that they ordered one of our Newsletter products called “Breakthrough Stocks” on 8/3/2022 and paid $1,250 that day. I looked into the confirmation email that was sent after their order and confirmed we did disclose the renewal date and price along with the cancelation policy and deadlines:
  
  “As a reminder, you have agreed to our Terms of Use and Privacy Policy, and to receive our promotional emails. Click here to view Disclosures and Disclaimers. Your subscription to Breakthrough Stocks will automatically renew on an annual basis until you cancel. Upon renewal for your Breakthrough Stocks subscription, we will charge $1,250 to your payment method on file. Your subscription has a 30 day InvestorPlace Credit refund policy. You may cancel within the first 30 days of your subscription and receive InvestorPlace Credit in the full amount to purchase any of our other services You may cancel your subscription at any time by clicking here by contacting our Customer Service team at 800-219-8592 or by emailing  ********@investorplace.com. To cancel without incurring an automated membership fee next year, you must do so one-day prior to the renewal date. Note: You will receive an email reminder before the fee is charged.”
  
  According to our records, we did not receive a phone call or email requesting cancelation until 10/13/2023 when this customer emailed our Customer Success team asking for a refund of the $1,250 minus $29. Our agent replied twice to confirm what the payment was for and that they could not provide a cash refund as the fee was paid more than 30 days prior. I also show that the same agent that emailed this customer to confirm this attempted to reach them by phone at the number we have on file to communicate the policy as well. We have not heard from this customer since that communication in October.
  
  All this being said, have authorized a one-time exception to this refund policy. We have issued a full refund to the credit card provided which should arrive in 5-7 business days.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I don't remember when signing up for Investorplace there would be an automatic renewal. Investorplace automatically renewed my subscription for: Innovation Investor ($29.00) and Growth Investor ($99.00). I called them and reviewed the situation. They stated the renewals would be canceled; they offered a refund for Innovation Investor ($29.00) but not a refund for Growth Investor ($99.00). I don't remember ever using their services and was not made aware of any automatic renewal process. I need your help: 1) making sure these automatic renewals are cancelled, and never happen again. 2) issuing me a refund for both Innovation and Growth Investor. NOTE: Things would be different if I were using their services and used either of these services post the renewal date. But since I've not used their services, it shouldn't be difficult to honor a refund when the services were not used post the renewal dates. I don't know the renewal dates.

  Business response

  12/20/2023

  I certainly apologize for this customer’s experience. I have reviewed their account and do see that these charges were both renewal payments and that the customer contacted us shortly after the charges were processed. I have requested a refund of the $99 charge which should be returned to the card on file within 5-7 business days. I appreciate the customer bringing this to our attention and I have notified our management team in order to work towards a better experience in these situations moving forward. 

  Customer response

  12/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me if a refund of the $29 and $99 charges are returned to the card on file within 5-7 business days.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have tried to cancel multiple times but don’t hear back from anyone. I am being charged every month on 3 different credit/debit cards for a total of $734.19!! This is absurd!! Every month they keep charging multiple accounts despite me requesting to cancel their services months ago. I am not asking them for a refund on their bad investment suggestions but rather the monthly subscriptions and whatever other charges they are charging me for as they are not consistent amounts. I can’t take it anymore I am tired of this company taking hundreds of dollars from me a month.

  Business response

  11/14/2023

  I appreciate this customer contacting us to resolve this issue. I was able to locate two separate accounts and two additional emails from the one provided on this complaint. Having multiple emails being used on accounts and to contact us could be leading to some of the problems they are experiencing and may lead to us not being able to see the communications they are referring to.
  
  The most recent call that I see to our office was in May of 2023 and the only email that I was able to find was from 8/10/2023 where this customer reported having issues placing an order for a subscription and our agent replied to let them know that they already had the product. We did have one of our lead agents reach out to this customer yesterday (11/13), but unfortunately there was no answer, and they were unable to leave a voicemail.
  
  The last charges that I show on these accounts were $50.42 on 10/7/23 on one account and $29 on 7/17/23 for the other account. The resolution they requested on this complaint was a ‘billing adjustment’ but they reference asking to cancel their subscription multiple times, which we have no record of. We would just need the customer to clarify what action they would like us to take so that we can assist. If they are wanting to cancel any of the 3 subscriptions they currently have, they can either respond to this complaint to clarify which subscriptions they no longer want, contact us at (800) 219-8592 or [email protected], or use our self-service option online by logging in to investorplace.com and selecting “Manage Account.”

  Customer response

  11/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will contact ******* with support.

  Please accept my apologies?!
  
  Sincerely,
  
  **** ******

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see Attached document
  Click here to Get the File - use the Password: ********
  ****************

  Bureau response

  11/10/2023

  Send Complaint to BBB

  Business response

  11/14/2023

  We appreciate this customer taking the time to reach out to us and apologize for any bad experience they may have had. I have reviewed their account and the promotional offer they signed up for online did state that there was a 90-Day credit refund guarantee, which our team was attempting to honor when they contacted us back in June. That being said, I have also reviewed the letter that was written for this complaint and have honored the requested resolution based on the details provided. 

  Bureau response

  11/15/2023

  Kristen *******
  InvestorPlace Media LLC 

  **** * ******* **** ** * ********* ** *****
  
  
  Dear Kristen *******:
  
  This message is in regards to complaint ID 20853291 filed on 11/10/2023.
  
  Below are some points that BBB needs clarification on before moving forward.
  
  Can you please reach out to the consumer directly and let them know she will be receiving a refund?
  
  Please provide written clarification within 5 business days.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Once your correspondence has been received, BBB will continue the conciliation process.
  
  Thank you for your prompt reply.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Business response

  11/15/2023

  The requested resolution was a refund and this was provided to the customer. Refunds typically take 5-7 business days to return to the card that was used, however, this customer did report the charge as fraudulent to their bank. At times, this can essentially break the connection we have to their card and therefore we cannot return it to the card that was used. In these cases, we mail a physical check to the address we have on file. If the customer has questions or needs to update their address with us, we ask that they contact us at ###-###-#### or **************************. 

  Bureau response

  11/16/2023

  Kersey *****
  **** ***** ** ****** ******* *****
  
  
  Dear Kersey *****:
  
  This message is in regard to your complaint submitted on 11/10/2023 against InvestorPlace Media LLC.  Your complaint was assigned ID *********  

   

  BBB has received a formal response from InvestorPlace Media LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  The requested resolution was a refund and this was provided to the customer. Refunds typically take 5-7 business days to return to the card that was used, however, this customer did report the charge as fraudulent to their bank. At times, this can essentially break the connection we have to their card and therefore we cannot return it to the card that was used. In these cases, we mail a physical check to the address we have on file. If the customer has questions or needs to update their address with us, we ask that they contact us at ###-###-#### or *************************** 

  Bureau response

  11/21/2023

  Kristen *******
  InvestorPlace Media LLC **** * ******* **** ** * ********* ** *****
  
  
  Re: ID * ******** * Kersey *****
  
  Dear Kristen *******:
  
  Thank you for your recent response to Kersey *****. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  11/21/2023

  Kersey *****
  **** ***** ** ****** **** ** *****  
  
  
  Re: ID * ********* InvestorPlace Media LLC
  
  Dear Kersey *****,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  this company has charged me 51.00 and I have no idea what for. Iistened to a free webinar they put on and I may have signed up to get a free newsletter each month but it did not have any charge listed to it. Other than that I did not purchase anything from this company. I would like them to refund my money. I had no intentions of purchasing from this company and will not do so in the future. I believe this was a scam and they lead you to believe that you are getting something for nothing only to find out they charged your bank account. Please be very careful of Investor Place if you go online for information.

  Business response

  10/31/2023

  Upon review of this customer’s account, it appears they signed up for one of our paid editorials via and online order form on 10/25/2023. To process the order, credit card information would need to be provided for our system to initiate the charge for the $51.94 fee. Unfortunately, I do not see any record of this customer contacting our Customer Success team by phone at ###-###-#### or by email at ************************** to inquire about this charge so that we could have resolved this. The offer they signed up for came with a money back guarantee, so this could have been canceled for a full refund either online by the customer or by contacting our team. I have processed the cancelation and provided the requested resolution. 

  Bureau response

  11/09/2023

  Cynthia *****
  
  **** *****
  
  
  Dear Cynthia *****:
  
  This message is in regard to your complaint submitted on 10/28/2023 against InvestorPlace Media LLC.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from InvestorPlace Media LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  Sincerely,

  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Upon review of this customer’s account, it appears they signed up for one of our paid editorials via and online order form on 10/25/2023. To process the order, credit card information would need to be provided for our system to initiate the charge for the $51.94 fee. Unfortunately, I do not see any record of this customer contacting our Customer Success team by phone at ###-###-#### or by email at ************************** to inquire about this charge so that we could have resolved this. The offer they signed up for came with a money back guarantee, so this could have been canceled for a full refund either online by the customer or by contacting our team. I have processed the cancelation and provided the requested resolution. 

  Customer response

  11/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Cynthia *****

  Bureau response

  11/09/2023

  Kristen *******
  InvestorPlace Media LLC 
  **** * ******* **** ** * ********** ** *****
  
  
  Dear Kristen *******:
  
  This message is in regard to a complaint submitted to BBB about your business on 10/28/2023 by Cynthia *****. This complaint was assigned ID *********
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####
  
  MESSAGE:
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Cynthia *****

• Initial Complaint

  10/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Almost three years ago I subscribed to an Investorplace newsletter. It was terrible content, so I unsubscribed shortly. To this day, I receive several unsolicited emails a day from various phishing scams and terrible political advice linked to Investorplace. It doesn't matter how many times I unsubscribe to them - there are 5 brand new email addresses sending them the next day. Of course, if you go to Investorplace's website and ask them not to sell your info, you can only provide if you live in California under CCPA. This is simply unacceptable because they are selling my info to Russian bot factories that are pumping out bad content meant to scare people. I want my information deleted from their systems ASAP because 3 years of spam is more than long enough. What kind of business thinks they will be taken seriously as a provider of financial advice if this is who they partner with?

  Business response

  10/31/2023

  We apologize that this customer is receiving unwanted emails. Each of our emails has an ‘unsubscribe’ link at the bottom to allow customer’s to update their email preferences so that they only receive the emails that they want to. Customers are also able to call or email our customer service team for assistance with updating these preferences. 
  
  To clarify, we do not sell or trade customer details such as email addresses. Recently, there was an imposter sending emails that looked similar to ours. Our teams have worked to report and address this issue and at this time this appears to have been resolved.
  
  In any event, once we received this complaint, we applied a master opt-out function to the email address provided to ensure that the customer no longer receives any marketing or free editorial emails from us. If this person continues to receive unwanted emails, we urge them to contact us at (800) 219-8592 or [email protected] so that we can look into this further for them. 

• Initial Complaint

  10/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I receive multiple emails per day from investor place media. Attempts to unsubscribe have not been successful, and I receive emails from various nonsensical email handles. I never signed up for this and do not know how they got my email address. I do not want their spam anymore.

  Business response

  10/09/2023

  We are very sorry to hear that this person is receiving unwanted emails. We have searched the email provided and cannot locate them in our system. Recently, there was an imposter sending emails that looked similar to ours. Our teams have worked to address this issue and at this time this appears to have been resolved. If this person continues to receive those emails, we urge them to contact us at (800) 219-8592 or [email protected] so that we can look into this further for them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩