ComplaintsforInvestorPlace Media LLC
Publishers Periodicals
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Complaint Details
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Initial Complaint
02/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In Feb 2021 I spoke to a customer representative about the promotion offered at InvestorPlace.com. The guarantee was that if I spent $2,000 for the Accelerated Profits subscription I would have at least 20 opportunities of at least $2,500 in payouts for a total of $50,000 in payout opportunities over the next 12 months or I would get a second year of the service for free. During my subscription I chose all of the stocks that were offered as Strong Buys or Buys and sold only those that InvestorPlace recommended I sell. Over that period of time my stock Portfolio decreased by a third in value. At the end of the year, I wrote to let them know that their guarantee did not deliver for me and would they honor the next year's subscription for free. They kept writing back and saying that their performance met the promise. In the end, they sent me a spreadsheet listing 68 stocks that AP bought during that timeline and showed over a 33% profit at some point during that year. 10 of them had dates between 11/21/19 and 1/26/21 - dates prior to my subscription date. What they promised was that at some point during the year I was supposed to figure out that the stocks they advised I buy had a "high" date and should have known to sell at that point rather than hold on to them. This is after weekly emails reminding me to hold on to these valuable stocks unless I heard from them to sell. To me this is a bogus promotion. I am sure they are getting a lot of calls right now from subscribers like me who feel totally duped. I am attaching the spreadsheet they sent to me. What is not on this list are the many many stocks I was encouraged to buy that failed miserable over the past year. See my notations at the bottom of the list.Business response
03/15/2022
Business Response /* (1000, 8, 2022/03/08) */ In an effort to maintain its high levels of customer satisfaction, the Company has resolved this complaint directly with the Customer. Consumer Response /* (2000, 10, 2022/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
02/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
16 months ago, I purchased a lifetime subscription to The Independent Advisor for Vanguard Funds. The cost was $7xx.xx. I have never received an issue without calling to complain. Month after month Investor place apologizes and tells me that it is a "KNOWN PROBLEM", and they have "remedied it". The following month, again, I do not receive my issue.I call over and over. They tell me I will receive my issues first class mail because they have elevated my concern to head of shipping, etc etc. They will then send a single issue for the previous month with each complaint. And then I will get no further issues for the following months. I received Nov and Dec issues in January only after complaining, and January's issue in mid February only after complaining again. 16 months of this. I have requested refund for non performance. Of course they refuse.Business response
04/11/2022
Business Response /* (1000, 11, 2022/04/01) */ In an effort to maintain its high levels of customer satisfaction, the Company has resolved this complaint directly with the Customer.Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I subscribed to stock advice services from them. Was unable to even login the account even after several tries. Getting frustrated I cancelled the subscription with in 10 days and requested the refund. Company would not do so inspite of giving on their website - "Finally, FINALLY... My 365-Day Every-Penny-Back" Guarantee"- I feel they are out there just to scam people and false promises and misleading advertising. I would like the comany to refund my subscription (USD 103.95) which they are promising to refund even making full use of the service - while I have not even used their services.Business response
03/18/2022
Business Response /* (1000, 8, 2022/03/08) */ In an effort to maintain its high levels of customer satisfaction, the Company has resolved this complaint directly with the Customer.Initial Complaint
01/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On October 19, 2021, I purchased investment advisory services from Investor Place .com, specifically Accelerated Profits managed by Louis N. for $1,796.70 which includes the credit back for the Growth Investor of -$104.94 for one year, claiming superior financial gains on Louis's recommendations. However, nothing materialized as promised and I was not happy and did not feel I was getting the gains as promised. On January 10, 2022, I requested a refund via email of the amount paid but heard nothing back. "Hello Louis, I request a refund of the price I paid to be a member subscriber to your service because your recommendations have caused me nothing but losses since I signed up. For the price paid, I expected much more than what I have received in the market thus far. Therefore, please provide me a refund of the amount paid ($1,796.70) and cancel my subscription." So I requested a refund and cancellation again on Jan 14, 2022, and again on Jan 16, 2022, even stating I would settle for a prorated refund. "I will be happy with an alternative refund: please consider a prorated refund: 84 days service held is 23% of the year; the difference from a full year is 77% remaining unused service or 77% of your fee of $1,796.70 = $1,282.46 prorated refund." I have not heard back from this company and am therefore filing this complaint. If there is anything that you can do to help me get some type of refund, I will greatly appreciate it. I am not interested in an in-store credit toward any type of service this company offers. Sincerely, *** ****Business response
09/07/2022
Business Response /* (1000, 21, 2022/09/07) */ Unfortunately, we have no record of contact made on the dates provided by the consumer requesting a cancellation. After reviewing the recorded call of the transaction, the consumer was informed that this was a non-refundable purchase and verbally consented to our terms of agreement at the time of purchase. The refund policy for this purchase is also reflected in the confirmation email the customer received with their purchase.Initial Complaint
10/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I subscribed to Matt M's newsletter at Investor Place in September 2020 and the initial video said that it was a money back, no questions asked subscription, when I called to ask for my money back I was refused. This is very misleading and I would like a return of my funds. ********* *****Initial Complaint
07/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a lifetime membership thinking that included access to everything they offer. I am sick and receiving treatments so have not been viewing my credit card statements closely. Saturday I received an email stating my next charge would be coming on August 24th. I had no idea they had been taking out money monthly. I checked my credit card statement and they have been taking $49 monthly. This was my oversite. Evidently, their emails have been going into my junk emails and automatically deleted. So, I have been paying for junk. Saturday July 24th, I sent an email for an explanation to the charge. I corresponded back and forth and told them to cancel and refund the money for July. I had not received anything for this month at this point. They refused. They said it was not owed to me then they said they cannot because I cancelled online. It is the only contact info I have. This is lousy and very poor business practices. I want the refund for July since I received nothing.Business response
01/13/2022
Business Response /* (1000, 21, 2021/11/01) */ In an effort to maintain its high levels of customer satisfaction, the Company has resolved this complaint directly with the Customer.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
54 total complaints in the last 3 years.
12 complaints closed in the last 12 months.