Business ProfileforBridal Babes

In June 2020 I purchased a dress for my best friend's wedding. The dress did not fit. I went back and fourth with customer service. Then I contacted ***********************, the owner, because it was covid they did not want to take the dress back. As well as they tried to use it is passed the 7 day window, which it was not and within the time frame allotted. The even even a far to say the do not do returns. The customer service team tried to state I could not return the item but ****** the owner did. I sent customer the receipts an tracking information and the postal receipt. Customer Service responded stating they would get back to me and never did. I knew I had the store credit because that what I was told that I was going to get instead of a refund. Now in 2023, I am now the Bride and I wanted to use the credit towards my day. I contacted customer to ask about restocking of items and the store credit I was owed. Bridal Babes customer service team at first was very attentive to my questions but when continued to request the store credit so I could make the purchase they stopped answering my emails. I then emailed *********************** to inform her of the issues. Then customer service responded to my email stating Idid a chargeback. I informed both Customer service and ****** that I did no such thing and sent them the bank statements to prove I only paid Bridal babes and did not get any money back. As well as forwarded them the first interactions i had with this company back in 2020. I have been going back and forth with them since January to early February, when their communication stopped.