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Business Profile

Bridal Shops

Bridal Babes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2020 I purchased a dress for my best friend's wedding. The dress did not fit. I went back and fourth with customer service. Then I contacted ***********************, the owner, because it was covid they did not want to take the dress back. As well as they tried to use it is passed the 7 day window, which it was not and within the time frame allotted. The even even a far to say the do not do returns. The customer service team tried to state I could not return the item but ****** the owner did. I sent customer the receipts an tracking information and the postal receipt. Customer Service responded stating they would get back to me and never did. I knew I had the store credit because that what I was told that I was going to get instead of a refund. Now in 2023, I am now the Bride and I wanted to use the credit towards my day. I contacted customer to ask about restocking of items and the store credit I was owed. Bridal Babes customer service team at first was very attentive to my questions but when continued to request the store credit so I could make the purchase they stopped answering my emails. I then emailed *********************** to inform her of the issues. Then customer service responded to my email stating Idid a chargeback. I informed both Customer service and ****** that I did no such thing and sent them the bank statements to prove I only paid Bridal babes and did not get any money back. As well as forwarded them the first interactions i had with this company back in 2020. I have been going back and forth with them since January to early February, when their communication stopped.

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a dress to Bridal Babes in July and have not received a refund or credit as if September 16th. I have sent several emails and have received no response.

Bridal Babes is NOT a BBB Accredited Business.

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