Complaints

This profile includes complaints for Liquidity Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Liquidity Services Inc

  6931 Arlington Rd Ste 200 Bethesda, MD 20814-5269

  
• 

  Govdeals, Inc.

  100 Capitol Commerce Blvd STE 110 Montgomery, AL 36117-4260

  
• 

  Liquidity Services Inc

  405 Glenn Dr Ste 10 Sterling, VA 20164-4432

  
• 

  Liquidity Services Inc

  15051 N Kierland Blvd Fl 3 Scottsdale, AZ 85254-8141

• 

  Allsurplus

  1180 Elijah Creek rd Hebron, KY 41048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pallet on liquidation.com. The auction clearly stated that the item could take up to 18 days to ship, but to this day the item still has not shipped. 28 days. I have asked multiple times for a refund, and have been told Everytime I am not allowed to cancel. According to the auction my items should have been received, no later than 28 days, ye here we are 28 days later and the items have not even been shipped. I believe they are simply holding my money ransom at this point, collecting interest and refusing to refund me, even though they have violated their own auction rules.

  Business Response

  Date: 12/22/2023

  The customer was refunded on 12-07-2023 for the full amount paid of $662.25.  We advised the customer when he called us on 11/27/2023 that we would send a request to the Seller to cancel the shipment and request a refund.  We advised the customer since the items ship directly from the Seller, we had to request the cancellation before we could just issue a refund.  The customer made threats to file a CC Chargeback, threats to contact the *** for discrimination, we worked swiftly to resolve this amicably between the Seller and Buyer, and once we were able to confirm the shipment was cancelled by the Seller, the refund was processed.  

  We hope this has resolved this matter for the customer.

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2023 I bought a pallet from Liquidation.com for $260.76 Auction ID: ******** Trans ID: ******* Tracking: *** ****************** They have stated that they sent 22 items yet I only received 20. They also sent a damaged item. I tried filing a claim with chase bank but it was denied and I'm not completely sure why. It stated a %2 variance in the amount of items which to me meant maybe 21 items, but not 20.If I had known all I got was 20 items and that one of them would be broken, I would not have bought this. I’m extremely upset and I no longer trust them for a replacement or anything other than my money back. I will not sell any items I got, I just want the money back. I want a full refund and an apology

  Business Response

  Date: 12/22/2023

  The customer was issued a partial refund for the 2 missing items.  Every auction has a quantity variance, and this auction was listed as RETURNS condition which means items can be damaged or non-functional.  The seller did not offer compensation for the 1 damaged item, since all items were listed as RETURNS.    The customer's refund of $20.04 was processed on 12-19-2023 once the chargeback was closed.    All sales are final since these items are sold via auction, and buyers are responsible for ensuring they have fully read and agree to the terms of sale at the time of bidding.  Requiring the seller to refund items the customer has received would not be appropriate.    We consider this matter resolved.  

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tv description stating that it was tested and open box/new I get home to plug it in and the lcd is damaged tv is of no use and customer service says there nothing they can do

  Business Response

  Date: 12/14/2023

  To whom this may concern,

  Thank you for allowing AllSurplus Deals the opportunity to review ****************** complaint. 

  Our records indicate a full refund for LOT *****-****** in the amount of $248.56 was issued on December 1, 2023. 

  Thank you,

  Customer Support Management 

  Customer Answer

  Date: 12/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a truck described on their auction as "2008 **** **** ***** **** XL" and after pay for it and pick it up turns out the truck year is 2005 that means a significant loss of value and neither the seller New Castle County Delaware or Govdeals.com who made $563 in commission are willing to help me and had told me basically that I have lost my money. This is unacceptable and basically a scam. I'm willing to find a solution in the form of partial credit to "Adjusted market value" or revert the sale.

  Business Response

  Date: 11/17/2023

  To whom this may concern,

  Thank you for allowing GovDeals  the opportunity to review ********************** complaint.

  ****************** made GovDeals aware of this situation and was notified this matter had been escalated for review. We are currently in contact with the Account Manager to determine what action will be taken. 

  We will follow up with ****************** as soon as an update is available. 

  Thank you,

  GovDeals CS Management 

  Customer Answer

  Date: 11/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  1 Month after the matter originated I'm just getting same answer again and again and no results or the appearance of any effort to solve the issue that is costing my $3,000 in lost value.

  Please provide the contact info. for the said "account manager" that is working on the issue, thank you.
  
  Regards,
  
  ***************************

  Business Response

  Date: 11/22/2023

  To whom this may concern,

  Thank you for allowing GovDeals the opportunity to review ********************** complaint.

  Our records indicate although the description included the incorrect year, the correct photos were listed. **. ******* was aware of the year at the time of removal but decided to proceed with removal as the vehicle had low mileage. 

  Please refer to the Special Instructions listed on the lot details page prior to bidding:

  Special Instructions
  Guaranty Waiver. All property is offered for sale AS IS, WHERE IS. New Castle County, DE (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. The Buyer is not entitled to any payment for loss of profit or any other money damages special, direct, indirect, or consequential.
  
  Description Warranty. Seller warrants to the Buyer that the property offered for sale will conform to its description. Any claim for misdescription must be made prior to removal of the property. If Seller confirms that the property does not conform to the description, Seller will keep the property and refund any money paid. The liability of the seller shall not exceed the actual purchase price of the property. Please note that upon removal of the property, all sales are final.
  
  Most items offered for sale are used and may contain defects not immediately detectable. Bidders may inspect the property prior to bidding. Bidders must adhere to the inspection dates and times indicated in the item description. 

  Based on the aforementioned and ****************** agreeing to accept the vehicle that was available, a refund will not be issued. 

  Thank you,

  GovDeals CS Management 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The seller latest statement is not true in particular; "**. ******* was aware of the year at the time of removal but decided to proceed with removal" In fact I was never informed the vehicle was 3 years older than as you mentioned and accept was represented on you auction description also on my signed bill of sale, Customer Certificate and Payment Receipt, I became aware two days after taking possession of the unit that I noticed the difference in year as per the title given to me by **. ****************** at the sellers lot and important to mention that he gave me the documents after I signed the bill of sale stating the truck was 2008 folded in a way I wasn't able to see the printing until I was ready to go to my local DMV in FL..
  That been said I reaffirm this was an event of misrepresentation where I end up purchasing a vehicle represented as 2008 being 2005 and based in previous purchases on Govdeals.com the market value difference range around $3,000 per the 3 years models I once again I'm asking for a partial refund on this purchase to make it right and avoid me losing $3,000 as a result of falling victim of this scam, mistake, misrepresentation, etc.
  

  Regards,
  
  **************************

  Business Response

  Date: 12/05/2023

  To whom this may concern,

  Thank you for allowing GovDeals the opportunity to review ********************** dispute. 

  Please refer to the Special Instructions listed on the lot details page at the time of bidding:

  Inspection
  Most items offered for sale are used and may contain defects not immediately detectable. Bidders may inspect the property prior to bidding. Inspection is by appointment only. Please see the contact below to schedule an inspection. 

  Special Instructions
  Guaranty Waiver. All property is offered for sale AS IS, WHERE IS. New Castle County, DE (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. The Buyer is not entitled to any payment for loss of profit or any other money damages special, direct, indirect, or consequential.
  
  Description Warranty. Seller warrants to the Buyer that the property offered for sale will conform to its description. Any claim for misdescription must be made prior to removal of the property. If Seller confirms that the property does not conform to the description, Seller will keep the property and refund any money paid. The liability of the seller shall not exceed the actual purchase price of the property. Please note that upon removal of the property, all sales are final.
  
  Most items offered for sale are used and may contain defects not immediately detectable. Bidders may inspect the property prior to bidding. Bidders must adhere to the inspection dates and times indicated in the item description. 

  Additionally, please refer to the Terms and Conditions which all buyers agree to at the time of registration and bidding:

  9. Inspection and Waiver of Seller’s Limited Warranty of Description.

  A. General Rule – Buyer Should Inspect Prior to Bidding or Making an Offer to Purchase; Bidding or Offering to Purchase Waives Seller’s Limited Warranty of Description as to Such Buyer. If a Buyer bids or offers to purchase Assets without having inspected the Assets, Buyer does so at its own risk. Except as set forth in Exception 1 and Exception 2, below, Buyers are in most instances afforded access to inspect Assets prior to bidding or making an offer to Seller. From its inspection, a Buyer should satisfy itself with the condition, features and functionality of the Assets prior to bidding. Where Assets are made available to a prospective Buyer, Buyer waives Seller’s limited warranty of description at the time of bidding or at the time it offers to purchase the Assets. Sometimes, inspection requires an advance appointment or viewing Assets at specified public viewing times. If a Buyer needs specific advice (e.g., engineering, scientific, risk management, appraisal, valuation, legal), a Buyer should seek this from a third-party professional and not rely on the Listing or Seller. Buyer is solely responsible for selecting the appropriate Assets for Buyer’s needs. Except as set forth below in Exception 1 and Exception 2, below, all sales are final. This waiver of Seller’s limited warranty of descriptions applies even if Buyer does not avail itself of the opportunity for inspection.
  

  B. Exception #1 – Rule for when Seller Provides No Inspection Until Immediately Prior to Removal. If a Seller only permits inspection immediately prior to or at the time of removal, a Buyer is deemed to irrevocably waive Seller’s limited warranty of description at the time it commences removal of the Assets. No disputes will be processed after commencement of removal of the Assets from the location of the Assets by Buyer or by Buyer’s third-party agent, shipper or carrier. This exception does not apply if Buyer has been given the opportunity for inspection and did not avail itself of such opportunity.

  Based on the aforementioned GovDeals is unable to accommodate ********************** request for a refund. This vehicle has been removed as is and as such the sale is considered final. 

  Thank you,

  GovDeals Customer Support Management 

  Customer Answer

  Date: 12/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Attached documents clearly show the truck been represented as of year 2008 as of; 1)auction description, 2)payment receipt, 3)bill of sale, etc. so please act accordingly to mend this "error or misrepresentation" So it is obvious that I should be given a market value adjustment partial refund if you want to make it right to me your good faith customer that believed as true and accurate all the mentioned attached documents you provided. Also I did not saw, was told, acknowledge or signed any document accepting the truck as 2005 instead of 2008 as I was induced to buy it. I really wanted this matter to be resolved in an extrajudicial fashion but you guys are leaving me no option.

  Regards,
  
  ***************************

  Business Response

  Date: 12/21/2023

  To whom this may concern, 

  Thank you for allowing GovDeals  the opportunity to review ********************** dispute.

  At the time of removal, the seller and ****************** discovered the incorrect year was listed on the Lot Details page. ****************** agreed to remove the asset as is, as the rest of the description and photos were all correct.

  Yes, ****************** did initially bid on a 2008 **** **** but ****************** accepted the asset at the site which was a 2005 **** **** at the same price as such a refund was not issued. The GovDeals seller also immediately notified GovDeals of the error at the time of removal. 

  In addition to the Terms and Conditions previously referenced, below are the Special Instructions listed for buyers prior to bidding:

  Special Instructions
  NOTICE: If you are the winning bidder and default by failing to adhere to this seller's terms and conditions, your account with Liquidity Services WILL BE LOCKED.
  
  Guaranty Waiver: All property is offered for sale AS IS, WHERE IS. (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. Please note that upon removal of the property, all sales are final. 

  This asset has been signed for and removed as such this sale is considered final. GovDeals will be unable to accommodate a refund. 

  Thank you,

  GovDeals Customer Support Management 

  Customer Answer

  Date: 12/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The last statement is simply not correct or true to the facts.
  Again I'm not even asking for a full refund or purchase dissolution instead I'm just asking for a fair year/value adjustment.   
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October --27 --2023 Typed a question only to selling entity whom used Govdeals.com to sell a metal rail road sign...While on an computer located in France ,Europe. I hit the send button to transmit question to custodean whoms monitors inquiries. When I hit send button-once- it immediately defaulted to as if i hit buy now box on govdeals site. Immediately sent e-mail to custodean---during early morning hours- and then called at 9:00 A.M. am custodean tried to tell me he never received my e-mail question and that I hit "buy now" button for item that was on site for over 2 years running. My E-mail question was---Would you consider 100 dollars for sale item? Period....I called Govdeals.com also and got some lady in her house with crying babies in the backround where she was and no assistance in correcting their site-govdeals.com malfunction. Now my account is locked after 15 years of on time buying and pick up of items. Extremely upset with handeling of my situation. It was not a regular auction item and "buy it now" only offering. I have picture of initial response that says offer that I sent was being considered by seller.

  Business Response

  Date: 11/13/2023

  To whom this may concern, 

  Thank you for allowing GovDeals the opportunity to review ********************** complaint. 

  Our records indicate the default was reversed on November 7, 2023, and ********************** account is now active.

  Thank you,

  GovDeals Management 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20th & July 5th, 2023, I purchased what I was led to believe were 2 3-carat VVS1 white round diamonds from ***********, a jewelry vendor on Liquidation.com. The stone bought on 4/20 was $300.00 and the stone bought on 7/05 was $200.00. I planned to use these two stones to upgrade my current wedding ring. While we worked with a local jeweler on designing a new ring, I purchased one more stone on 9/26 to be appraised and eventually put up for auction. Upon sending the 3rd stone to a company in NY to be appraised, I was informed that the stone was unable to be put up for auction, because it was not a diamond. I’m unsure whether this was moissanite or what, but it was not an authentic diamond, despite that is what it was being marketed as. After finding out this information, I filed a dispute with liquidation.com, in which my dispute was honored, and I was able to return the stone for a full refund. After also filing a dispute for the two previously purchased stones, I was informed that those two disputes would not be honored because I did not inform them (Liquidation.com) three days after the purchase. Please note the dispute that was filed after finding out the diamond was not real was done almost four weeks after purchase. I am reporting this company to the BBB because the two additional disputes that were filed after the original one should have been honored because it is the exact same item from the exact same vendor sold on the exact same website. This is over $500 that I am now out of because liquidation.com chose not to honor my two previous disputes after honoring the first one. This vendor is able to sell fake diamonds and customers are not able to be fully refunded, leaving them with unusable fake stones and $500.00 down the drain.

  Business Response

  Date: 11/27/2023

  We have re-opened the buyer's 2 previously resolved disputes to further investigate the buyer's claims of the stones being falsely advertised as diamonds, if they appraised as "not real diamonds".  We'll be providing the buyer's appraisal report to the Seller, and will work with the buyer on a return in order to be refunded.  The buyer will received a return label, and should correspond directly with our Disputes team on the return of the stones to ensure they are received back in order to be refunded.  The buyer may contact our Disputes team via email at [email protected] for a status update on the return shipping label and subsequent refund once returned.

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent part of this email to Liquidation for a refund for an auction I had won. After I had won the auction on 9/14/2023. Auction Order: #********. After waiting for it to be shipped and going back to the listing, I had reason to believe the item was counterfeit.The listing is: (******************************************************************) at first glance, this looks like an ******. The title says "*** *** ***** I thought they just were not spelling ****** for trademark reasons. Because of the photo/title, I didn't pay attention to the description. I still thought I was bidding on a new ****** ** *** **** I read the description again after winning, and saw at the end of a paragraph it says: "not ***** product" and ******* 6.0 further on. Why didn't it say this more plainly to buyers that it's not officially an ******? This looks like a counterfeit. I acted fast, because I saw there was only around 15 mins left when I saw it. I didn't pay much attention because I thought by the photo it was authentic. The same seller (**********) is also selling a near exact product again, but calling it a "*** *** ***".I tried to contact Liquidation about this, but was ignored in terms of providing help. I also filled a ****** dispute, which Liquidation still did not help and the case was closed. When I contacted ****** about it, they said the case could not be reopened and said to file a chargeback and also said this:"Once you file a dispute with your card issuer, your card issuer will contact us and I will get your case and based on available information, I will help you to get your funds back."If this matter is not resolved through here, I will file a chargeback with my credit card, and ****** said they would help get my money back. So, to reduce further disputes, I request that I am fully refunded for the purchase I had made and that a pre paid label be sent so I can send the product back. My email for Liquidation's website is *************************

  Customer Answer

  Date: 11/09/2023

  I wanted to also say that Liquidation should have procedures in place to not let sellers list mass produced electronics on a "liquidation website". Liquidation websites should only allow sellers to list items that are genuinely liquidated items, and not be a auction website for sellers average products. I think this type of activity is deceptive if Liquidation lets sellers list products that have not been liquidated in some form (stores going out of business, return pallets, etc.). I will give a very short time for Liquidation to reply, then I will file a chargeback like I said I would and tell the credit card company that ****** said they would help get my money back.

  Business Response

  Date: 11/27/2023

  It is the buyer's responsibility to ensure the fully read and understand the description of the items they are bidding on.  This item is not listed as an ***** *Phone ************************************** the auction details "not an ***** product".  This is why the buyer's dispute and subsequent ****** chargeback was denied.  

  To resolve this matter for the customer, we'll process a full refund back to the customer's original form of payment-no return required. The buyer's account will remain deactivated for filing the chargeback.  The buyer will be refunded in 7-10 business days. 

  Respectfully,

  The Liquidity Services Management Team

  Customer Answer

  Date: 12/07/2023

  Even though Liquidity (Liquiation.com), did fully refund me, I had to go through a long multi month process to get my money back. They didn't respond to my message in a timely manner, some message were ignored. There should be a prominent display if an item being sold is a look-a-like product. Actually, they should not be allowed to be sold at all. As from what I said in my dispute, the particular product, I purchased could very well be patent infringing to ******* ****** product. Liquidity said nothing about that when I was messaging them. Also, a Liquidation website should be just that. A website that sells liquidation items. Not just an auction website for electronics.

  Customer Answer

  Date: 12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept the resolution.

  
  

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was on 09/20/2023. I paid liquidation.com $680.96. The product was shipped and immediately returned to the sender. The sender assured me that I was refunded the full amount. I have an email from them stating this. After checking my credit card statement, it appears that I was charged twice and never refunded for anything.I would like the refund for the double amount as promised by the company.

  Business Response

  Date: 11/27/2023

  A refund was processed on 9/27/2023 back to the customer's credit card in the amount of $680.96, however we were notified the customer had filed a chargeback with their credit card company on 10/2/2023. The refund was being held by the credit card company until the chargeback was resolved. Chargebacks can take up to 90 days to resolve, and the funds have to be released back to us in order to process a new refund.  Once the funds have been released and are available to refund, we'll process the customer's refund for $680.96.  We only show one charge for the customer, not two, the customer must provide us with documentation from her bank showing a double charge in order for us to investigate this.  Our records indicate only 1 charge was debited on the customer's credit card, and this same one charge was under investigation through the chargeback, we show no records of a second charge. The customer can submit documents to have the double charge investigated by sending an email to [email protected]. 

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has policies that they require the customer to adhere by, but they do not adhere to them themselves. For example a pick up appointment was made for ******* and sat in pending status. They then cancelled the transaction & gave only a partial refund because it was not picked up. If the appointment is never approved on their end, it is impossible to pick-up. They take more than their stated time to approve pick up appointments. If a mistake was made when typing in a transaction number, you will not be given the time to correct it because the time to schedule the appointment has passed because of the inability to adhere to their own policy of 1-2 days. You cant verify if you made a mistake or not because in their system, the customer can only see the scheduled transaction IDs after the appointment had been approved or denied, so by using this archaic form of scheduling, it impossible for the customer to verify. When entering the numbers, it scrolls so far to the side it is virtually impossible to check your number. In addition, the columns and rows do not line up for transaction and auction IDs which also makes scheduling extremely difficult and to easily transpose numbers. The biggest complaint is when transactions get canceled, you only get a partial refund then required to pay a reactivation fee which has probably cost me thousands of dollars. I agree with this when I had to cancel or missed an appointment as I am accountable for this when it happens; but this company is accountable for nothing. The rep on the phone this time had no interest in seeing the issue and gave the canned line was it was past five days; but she refused to listen or understand the issue let alone let me complete a sentence. Denied 5:14. They close at 6:00. Account deactivated 2:00 am. I would appreciate a refund of all reactivation fees and remaining amount of partial refunds except for the appointments that I scheduled and missed. Amount paid is estimation.

  Business Response

  Date: 10/28/2023

  If a transaction is cancelled for non-removal, a full refund of the monies paid are refunded back to the customer.  Any cancellation fees are charged to the buyer's account, they are not withheld from the buyer's refund.  In the case of transaction *******, the auction was won on 9/25, the customer requested an appointment to pickup on 10/1 (Sunday).  The appointment was approved on 10/4, however the transaction was already cancelled for non-removal.  Since the buyer had a pending appointment that was not yet worked, the cancellation fee was waived.  The customer was refunded in full, not partially, the customer paid $22.20 and was refunded $22.20.  

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pallet of liquidated goods from a seller on their website and received a totally different and much less valuable assortment of goods. When I contacted support, they sided with the seller and told me I would have to take the issue up with ******. When I contacted the seller through ******, they instructed me to find my own means of returning the item or I would not receive a refund for the merchandise I never received. I paid almost $600 to return the pallet to the address on the return label from the original shipment, and the company fraudulently indicated to ****** that I returned it to a different address. Simultaneously, I was banned from the platform and left unable to show the listing description or details to evidence my claim. Because of these two things, I was left without the item I originally purchased, without the money I spent on it, and without the cost of shipping to return items I did not even order. I have not gotten a response from the seller, the platform, or ****** as to how I can move forward. I have evidence and documentation that I did not receive the items I ordered and that I did return them anyway, and I have proof that they were delivered and signed for by an agent of the company and none of it matters. This has been the single worst experience as a consumer I have ever had.

  Business Response

  Date: 10/11/2023

  The customer's ****** chargeback was resolved in favor of the Seller, finding no fault in the auction listing.  Photos of the actual items listed were compared to the photos provided by the customer showing what was received, and the photos appeared to show many of the same items. (I've attached these photos to the reponse)  We contacted the Seller on behalf of the customer when the dispute was received from the customer, and found the only guarantees this auction provided were that the buyer would receive 225 or more items and that they would be all In the electronics category. We reviewed the customer's photos of what was received, and found that was what was delivered. We did find that the customer's count of items was shorted, the lot was listed as "1 pallet, 400 pounds" , and listed "225+ items included" with a 2% quantity variance.  The customer only received 214 items, and we found in favor of the buyer for the missing items and provided a partial refund of $118.81 for the 11 missing items since it exceeded the quantity variance of 2%.  The buyer was unhappy with this resolution, and filed the chargeback with ******.  We can't speak to what instructions ****** provided to the customer, we did not instruct the customer to return any items back to us.  In face, if the dispute was approved for a return back to the seller or if the chargeback was settled in favor of the buyer, we would have provided a pre-paid return shipping label to ensure there were no return shipping charged incurred and the items were shipped back to the Seller's address.  Since the dispute resolution was only a partial refund for missing items, no return was necessary, and therefore no return shipping label was provided to the customer.  If the customer paid return shipping due to instructions provided by ******, we are not responsible for any return shipping charges nor any lost shipments.  All items approved for return, in which a pre-paid return label is provided, are shipped back to the Seller's origin address- this address may not be what's listed on the original shipping label since Seller information is masked so not to provide it to end customers.  It's likely if the customer shipped these items back to the address on the original label, they were shipped to our corporate office.  It's most likely these items were received and destroyed since we do not have a warehouse at our corporate offices.  Our terms and conditions outline that we do not accept un-authorized returns, and are not responsible for damages or losses incurred as a result of un-authorized returns.  The customer will have to take this matter up with ****** since we did not provide return authorization nor a return label to ship the pallet back to us.  

  Since the chargeback has been resolved with ******, and the customer has been refunded for the missing items, we consider this matter closed. 

  Respectfully,

  The Liquidity Services Management Team

  Customer Answer

  Date: 10/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I have included a screenshot I have of the listing wherein the listing says that the items pictured are the items that you will receive. While they said that I received many of the items, this is completely and totally untrue. did not receive ANY of the items pictured, despite the fact that the items I received were in the same category. 
  
  I completely disagree with the premise that the pallet was likely destroyed as a result of the return address - it was the same return address I was given by the platform/seller for a previous pallet that was not (at all) as described from the same seller - but this issue is neither here nor there. The specific count of the items received was not my complaint - it was another piece of evidence in my overall complaint that I received the totally incorrect lot and had not received the lot that I purchased. Whether or not the pallet I received had a similar NUMBER of items is irrelevant because the items were not the items that were listed for sale or purchased and have absolutely no legal bearing on the original transaction, which remains unfulfilled. As a customer, I did absolutely everything in my power to handle the process professionally and respectfully. In the screenshot of the order page, you can also see the small thumbnail of the pallet I agreed to purchase. From the video and an additional attached still of the boxes as I received them, you can VERIFIABLY CONFIRM that the pallet I received was not the one listed for sale. The wood of the pallet is different and the boxes are all marked differently. The listing says that the lot is uninspected, and it would be impossible to move the contents of the original pallet onto a different pallet and into different boxes without inspecting it beyond the limits allowed by the description of the lot. 
  
  I don't know how much more clear I can be - I wasn't just victim of a bad buy. This isn't buyer's remorse. I was defrauded - either by malice or sheer incompetence. I am not just asking for a refund out of charity - I am legally entitled to a full refund as a direct result of the failure of the seller to deliver the items they agreed to sell and I agreed to purchase. I don't care about the return shipping - that was a mistake I made in an effort to reach a peaceful and non-litigious resolution. My messages to them the day I received the pallet were as clear as they are now, and the partial refund was as adequate then as it is now. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 10/17/2023

  We understand the customer is not satisfied with our response, and the resolution to their issue, however this matter was resolved through a ****** chargeback and is no longer open for further solution.  The customer's original complaint was the item count and he thought he had received the wrong pallet.  We confirmed the pallet was correct, the photo evidence provided by the buyer showed many of the same items as pictured in the auction photos, and the missing items were resolved with a partial refund being issued to the customer.  The customer filed the chargeback with ****** after we provided our resolution to the dispute.  We provided photos not only from the buyer but also the seller, the shipping labels, a copy of our terms and conditions, the auction listing and photos, and the documented conversations with the buyer and seller.  ****** found the items were listed properly, sufficient evidence was provided to prove what was listed in the auction was in fact received by the buyer-less the missing items which had already been resolved.  ****** resolved the matter in favor of the Seller and did not issue an additional refund to the buyer.  The customer returned the items, without our authorization, and to date these items have not been received by the Seller.  We do not accept un-authorized returns, and can not provide any alternate solution to this matter since it's been resolved through the ****** chargeback.   The customer may not be satisfied with the resolution, however this issue has been resolved, not only by us, but by ****** as well.  

  Thank you,

  The Liquidity Services Management Team