Complaints

This profile includes complaints for Liquidity Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Liquidity Services Inc

  6931 Arlington Rd Ste 200 Bethesda, MD 20814-5269

  
• 

  Liquidation.com

  835 Intermodal Dr Brampton, ON L6T 5W2

• 

  Liquidity Services Inc

  405 Glenn Dr Ste 10 Sterling, VA 20164-4432

  
• 

  Liquidity Services Inc

  15051 N Kierland Blvd Fl 3 Scottsdale, AZ 85254-8141

• 

  Govdeals, Inc.

  100 Capitol Commerce Blvd STE 110 Montgomery, AL 36117-4260

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve encountered sellers listing pallets/packages with certain titles and brands. One in particular is a seller called unboxedtreasures. They advertise a lot of 15 items from “highend designer luxury boutiques” Upon receiving the lot not one single piece had ANY designer tag. All made in China poor quality goods. I immediately opened a dispute asking for a return. I uploaded detailed photos AND videos of the pieces. After going back and forth with liquidation.com dispute center they sided with the SELLER. Buyers beware with liquidation.com. They offer ZERO protection for buyers. They are more concerned with filling THEIR own pockets with money and allow SCAMMERS to get away with this. I will be working on filing a class action suit against them for FALSE ADVERTISING.

  Business Response

  Date: 10/11/2023

  The lot purchased by the customer was listed with the following conditions:

  Lot of 15 Packages- High End Boutique Mixed Returns Merchandise
  -This lot includes (15) general merchandise return packages.

  -Packages may contain electronics, clothes, shoes, jewelry etc.
  
  - Mostly from high end Boutique located in Beverly Hills
  
  -The contents and conditions of these packages are unknown.

  -There is no guarantee of items conditions or contents.,
  
  -All sales are final! Salvage. You will receive (15) packages and it will be shipped in a secure shipping box on the next available business day.

  Unmanifested lots are risky, and buyers should only purchase an unmanifested lot if they are familiar with the risks involved.  There were no guarantees of what would be received, and the retail value is an estimate provided by the seller based on what the items may have sold for as "new".  Since itemized manifests are not available for these types of lots, disputes are not typically honored.  The buyer assumes all risks, and the auction listing specfically stated "all sales final" so there is no return policy in place if the buyer is unhappy with their purchase.  Buyers must rely solely on the auction description and any images provided prior to bidding, and are bound to the terms and conditions of sale.  
  While we understand the customer was unhappy with their purchase, the auction was properly listed, and outlined only a generic description of what may be included in the shipment, which is why the buyer's dispute was denied in favor of the Seller. 

  Our Terms and Conditions require all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing.  Since there was no manifest for this lot, the customer's claim that the items were listed in a way to be misrepresented is unfounded. 

  That being said, we take customer's feedback seriously, and since the buyer is unhappy with their purchase, we will honor the customer's request for a refund as a one-time-courtesy and use this as an opportunity to educate the customer of their responsibility when bidding.   Once a bid is placed, the customer is entering into a binding agreement with the Seller by way of a Listing Contract as outline in our terms and conditions. Our terms and conditions, which are listed in each auction, state "By bidding on this auction, you acknowledge that you have read and understand the condition of this merchandise provided in the Asset Information Section of this listing.", and as such the buyer acknowledges they have fully read and are responsible for knowing what they are bidding on.  The Seller listed the items for sale in good faith as an un-manifest lot of generic returns, and the customer bid on the lot knowing there were no guarantees.  It's important the customer fully understand what they are bidding on, and fully read and understand the terms of sale listed in the auction listing prior to bidding.

  We have processed the refund back to the customer's original form of payment, and consider this matter closed. 

  Respectfully,

  The Liquidity Services Management Team

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be awaiting their refund.
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "Open Box" TV from secondipity (**** ** ******) on Sept 20, 2022. The TV had 90 days warranty. The TV started giving problem (vertical line and shutting off) after 4 months (just outside the warranty period). Called **** and they told that based on the serial number, the TV was scrap. How can this company sell "Scrap" tv as "open box. I am very disappointed and will never do business with them.

  Business Response

  Date: 10/03/2023

  We are a manufacturer approved refurbisher of **** products.  All **** products sold on our site (Secondipity.com or Secondipity ***** have been received by **** for refurbishment through an original retailer's return/warranty program. The serial numbers of these units are flagged as "Scrap" by the manufacturer because they no longer carry manufacturer warranty, and require refurbishment.  When a TV is refurbished, it's because it had some functional defect discovered by its first owner, who then sent it back to the manufacturer or store in exchange for a replacement or a refund. We receive these from the manufacturer follow a strict refurbishment protocol from Sony in order to certify the product is fully functional according to the manufacturer specification.  Because the unit no longer has manufacturer warranty, but is refurbished to manufacturer specs, we are authorized by the manufacturer to offer a 90 day warranty on all products sold.  All of the items sold on our site or through our **** store include a condition and a description of the condition which indicates the warranty time period, this TV purchased the by customer included the following: 
  
  Condition: Open Box
  
  Condition Description: Backed by our 90-day warranty, this item has been refurbished by the manufacturer or an approved refurbisher. The product functions like new and show minimal, if any, signs of wear. Units may be shipped in non-retail packaging.
  
  We also offer additional warranty plans to extend the warranty period, however these are optional and must be purchased by the customer.  This TV offered an additional 1 year warranty period at the time of checkout (1-year protection plan from ******** - $99.99) however the customer did not purchase this extended warranty product with their TV purchase. 
  
  Since the TV was purchased in September 2022, well outside the 90 day warranty, we can not offer any refund or exchange at this time.  We can only recommend the customer contact a TV repair shop to have the TV repaired.   
  
  Respectfully,
  
  The Liquidity Services Management Team

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 10x10 tent on Sunday 9/17 through an online auction on AllSurpluss website. The tent was listed as undamaged and in working condition. It was picked up at the Hebron, KY warehouse. Upon getting the item home and immediately checking it, not only was it rusted and completely broken, but the bag and tent canopy was full of sand. This item was clearly used and damaged, and not in the condition that was specified when the item was listed for sale. I would never have purchased this item had I known it was in this condition. When I contacted the company to explain the situation and request a refund, I was immediately blamed for not checking the item before leaving, which is a new policy that has been implemented recently to combat fraudulent buyers. But this problem lies with a fraudulent seller, and I am somehow responsible for something that should have been checked on their end before it was even listed for sale. This shows a lack of quality control with this company, which prides itself on selling overstock and surplus items; neither of which apply to this particular item that I purchased. My item is not surplus, nor overstock, but comes from complete lack of oversight on their own part for which they take zero responsibility and instead pushed off on the buyer. My fear is that others will find themselves in similar situations, having spent much more money than me, and are unable to come to a resolution. This company is predatory, scammy, and fraudulent. The reiteration of this shoddy return policy is clearly frustrating many people who are finding themselves scammed by this company. This business model is not sustainable. Attached are photos of the rusted and broken tent, along with the sand inside the bag.

  Business Response

  Date: 09/27/2023

  To whom this may concern, 

  Thank you for allowing AllSurplus Deals the opportunity to review ******************** claim.

  We are unable to identify ********************' account with the information provided, however, below you will find the terms listed at the time of bidding:

  AllSurplus Deals will provide an opportunity and space for the customer to inspect all items won It is the responsibility of the customer to inspect all items prior to leaving the premises.
  
  These items may show signs of use, damage, and wear and tear or may be missing pieces, depending on the condition. Every listing on AllSurplus Deals will contain the following descriptors. Please review carefully before bidding:
  
  •     Each item will be noted as Damaged, Not Damaged or Unable to Determine.
  •     AllSurplus Deals will test items for functionality wherever possible in accordance with the condition of the unit.
  •     If an item remains in original packaging, we will note this on the listing.
  •     AllSurplus Deals will assign a condition for all items based on a visual inspection of the unit.
  
  Please see the Item Condition section in the FAQs for more information on a description of condition grading utilized by All Surplus Deals.
  
  All of the assessments above combine to give you a clear idea of the condition, nature, and inspection performed on a unit. Please use this information to determine if you would like to place a bid on this item. 

  Returns
  
  AllSurplus Deals will provide an opportunity and space for the customer to inspect all items won.
  
  It is the responsibility of the customer to inspect all items prior to leaving the premises. AllSurplus Deals will not issue refunds once an item has been removed from our lot. 
  
  This asset has been removed from our facility as such the sale is considered final. AllSurplus Deals is unable to offer *** ******** a refund. 
  
  Thank you,
  
  AllSurplus Deals

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 wicker patio chairs from All Surplus online auction site on 8-30-23. The description said NO under any damage. I went to pick up the chairs on 9-1-23 and one of them had a broken arm and the rattan was unraveled. I told them I wasn't going to take them due to damage and they said ok, you will get a refund in 7 to 10 days. This was my first time doing this so I asked for a receipt and they said we don't give receipts you will get an email when the refund is issued. The following week I went to pick up another item and it was shattered and again they said refund will be coming. Two days later I got an email notification of a refund for the 2nd item so I emailed customer service and asked about the refund for the chairs. They called me saying warehouse said no damage therefore no refund. I went to the warehouse and got a supervisor and said if you aren't refunding then I would like the chairs. They said they were already gone, gone where? Today I got a call from All Surplus again stating there would be no refund and no chairs. I asked why wasn't I called to have the option to take the chairs then if you weren't giving me my money back. No one can answer that question. I said your people accepted the chairs back knowing I was expecting a refund. How can you keep both my money and the merchandise. She said I abandoned the items. Again, you never gave me the option of no refund so come get them, I thought they were being returned. At this point they are now stating that there was no damage. This is really sad that they will do this to people. If your description is incorrect a refund should be issued. Taking the chairs and then lying about it is absurd. They don't have the chairs to prove they are all without damage, so where are they then. By accepting them back shows there was damage. I told them I would dispute with my credit card company and she said she would block me from any future auctions. Great customer service, NOT!

  Business Response

  Date: 09/27/2023

  To whom this may concern, 

  Thank you for allowing AllSurplus Deals the opportunity to review ******************** complaint. 

  Our records indicate **************** on September 6, 2023, to remove LOT *****-******. **************** claimed this asset was damaged , however, before the warehouse personnel confirmed there was no damage as such the lot was to be removed. **************** did not remove this asset as such the lot was deemed abandoned. 

  Please refer to the terms listed on the sale prior to bidding:

  Removal
  Property may be picked up by appointment only. Pickup must be scheduled through the online scheduling app.
  The winning bidder will receive an email with a link to the scheduler once the item is marked paid.
  Pick up appointments must be made at least 1 hour prior to pickup time, and not later than 3 days (72 hours) after payment of the invoice.
  Items not picked up within 3 days (72 hours) of payment of the invoice will be considered abandoned. Refunds will not be issued, and the item will be re-listed in a future auction. 

  This asset has not been removed as such the lot has been deemed abandoned and a refund will not be issued. The account will be restricted in the event a chargeback is received.

  Thank you,

  AllSurplus Deals 

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 1:50PM, I made account using an alias name.Auction ended, at 3:30PM received email I had won, first I had realized my using alias name could be a problem. Was late on a Friday, had to wait until the next business day to contact anyone. Monday, 8/28, contacted govdeals and explained the above. Was told the car would be titled in the alias name & could not be changed to my name, unless I corrected my account. Then contacted seller, said govdeals didnt have the car title, to pay for the car, bring proof of purchase to claim it, show drivers license, car title could be put in my name. Thursday, 8/31, feeling uneasy about using alias name, ******** went to pay for item & talk with seller. ****** said get name on account corrected, he could not do it, done through govdeals. Called govdeals & spoke with *****, said send email explaining alias & request name change & send copy of utility bill for verification. I sent email as instructed, called back & learned only short amount of time to get account name corrected & pay for item. Really thought I had another day.Shortly, received email from govdeals my account was in lockout because of not wanting the item & failure to pay. This is absolutely not true, I needed & wanted the item, had money to pay for item & was going to pay for it as soon as my account name was corrected. I had called & informed several govdeals representatives this during my 3-5 phone conversations trying to get my name corrected. I told them & the seller I was going to pay by wire transfer as soon as my account name was straightened out. I made an honest mistake on my part, I was never trying to be deceptive or hurt anyone. If I had never informed govdeals or the seller about my account name, they would have never known. I was only being very honest & regretful in my doings, to come forth & try to correct my mistakes. I would like to have my account restored, & I am requesting to have the 40% fee of $3,238.40 waived.

  Business Response

  Date: 09/27/2023

  To whom this may concern, 

  Thank you for allowing GovDeals the opportunity to review ********************** claim. 

  Our records indicate ****************** (registered as ****** ******) was awarded LOT ********* on August 25, 2023.****************** notified the selling agency that he was no longer interested in the asset as such the sale was defaulted and a 40% default fee was applied to the account. These default terms are listed on the auction page at the time of bidding. 

  ****************** registered under a false name and failed to complete a transaction both violations of GovDeals terms and conditions which were agreed to at the time of bidding. 

  At this time GovDeals is unable to waive the default fee , however, as a courtesy the default fee has been reduced by 50% from $3,328.40 to $1,664.20. The account will remain locked pending payment of the default fee.

  Thank you,

  GovDeals

  Customer Answer

  Date: 10/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The response is not a true representation of the facts. I was with the seller before, during, & after the sale. Seller was fully aware that I wanted the item I bid on & won. Seller was helping me navigate the govdeals system to assist  me in updating / correcting my govdeals name change. As I stated before, I admit I had made a mistake in using a fake name, I attempted to correct it by contacting & informing govdeals representative. I also informed govdeals I wanted the item I had won & intended to pay for said item as soon as my name was corrected. This is why I forwarded the requested  information for name verification, at which time govdeals locked me out of my account. On a side note, I called & spoke with seller again this past Friday, ****** said his understanding of this situation is exactly as I have stated above. I think it would be rude & bothersome for me to ask seller to put this in writing, but I will do so if that is what it takes to prove my case, please let me know before closing this. I made an honest mistake in using a fake name & I also vigorously attempted to get it corrected within only a few days, please show some compassion. Seller & I both thought my timeframe to get my name corrected & pay ended the following Friday, not on Thursday, still don't know if this was a factor or not.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 10/11/2023

  To whom this may concern, 

  
  Thank you for allowing GovDeals the opportunity to review ********************** dispute.

  Please refer to the Terms and Conditions which all buyers agree to at the time of registration and bidding: 

  2. Restrictions on Use of Services. No User may:

  -Impersonate another person or entity (including, but not limited to, our employees or agents) or falsely state or otherwise misrepresent such Users affiliation with another person or entity;

  12. Miscellaneous
  
  -Timing of Payment. Time is of the essence in making all payments owed to Liquidity Services, including, without limitation, payments of Seller’s Commission and Buyers Premium owed to Liquidity Services pursuant to a Listing Contract or a Sellers or Buyers default thereunder. Unless otherwise agreed to in writing, any Seller or Buyer failing to make payment when due may be charged interest by Liquidity Services in its sole discretion. Such interest on overdue amounts shall be charged at the rate of 18% per annum or the maximum rate permitted by law, together with legal or collection costs.

  Although ****************** registered under using false information, this transaction was not defaulted due to that reason. This transaction was defaulted as ****************** notified that seller he was no longer interested and  payment was not received within the allotted time.

  A this time the default will remain reduced but will not be waived. ****************** is welcomed to contact us in 1 year and request his account be reviewed for possible reinstatement. 

  Thank you,

  GovDeals Customer Support Management 

  Customer Answer

  Date: 10/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  First off, I want to thank everyone involved in all attempts to resolve this dispute, the opportunity, & for your valuable time. Greatly appreciated.

  I appreciate the response from Govdeals, & I'm grateful my transaction in the sale was not defaulted due to my using an alias name. I made an error in judgement when I did that & I regret it. This dispute is about me wanting my account unlocked / unfrozen so I can use it. I love to shop on Govdeals. 
  

  As for, This transaction was defaulted as ***************** notified that seller he was no longer interested and payment was not received within the allotted time. It is simply not true & is far from the truth. I called the contact person for surplus at the **************** yesterday. Contact person is **************************, phone # ************, fax # ************. She provided me with new, reliable, & relevant information to my dispute. She said that on the day of the sale, while I was trying to work with representatives at Govdeals to correct my alias name, she was contacted by ******** & told not to sale to me & not to allow that sale to go through, because of the way I had set up my account. No matter what I did that day, there was no way I could have finished the sale. I was trying to correct my name so I could then pay for the item, but Govdeals froze my account & I wasnt able to do anything. If ******** had worked with me in updating my name, not freezing my account, I would have paid for the item & be enjoying my new car now. ***** also stated she is fully aware of all information related to my dispute, and she would gladly talk to anyone who has questions or needs clarification. Please reach out to her.

  Regards,
  
  ***************************

  Customer Answer

  Date: 10/31/2023

   Complaint: ********
  
  I am rejecting this response because:
  
  First off, I want to thank everyone involved in resolving this dispute for the opportunity & for your valuable time. Greatly appreciated.
  I appreciate the response from Govdeals, & I'm grateful my transaction in the sale was not defaulted due to my using an alias name. I made an error in judgement when I did that & I regret it. This dispute is about me wanting my account unlocked / unfrozen so I can use it. I love to shop on Govdeals. 
  As for, This transaction was defaulted as ***************** notified that seller he was no longer interested and payment was not received within the allotted time. It is simply not true & is far from the truth. I called the contact person for surplus at the **************** yesterday. Contact person is **************************, phone # ************, fax # ************. She provided me with new, reliable, & relevant information to my dispute. She said that on the day of the sale, while I was trying to work with representatives at Govdeals to correct my alias name, she was contacted by ******** & told not to sale to me & not to allow that sale to go through, because of the way I had set up my account. No matter what I did that day, there was no way I could have finished the sale. I was trying to correct my name so I could then pay for the item, but Govdeals froze my account & I wasnt able to do anything. If ******** had worked with me in updating my name, not freezing my account, I would have paid for the item & enjoying my new car now. ***** also stated she is fully aware of all information related to my dispute, and she would gladly talk to anyone who has questions or needs clarification. Please reach out to her.
  
  Regards,
  
  ***************************
  

  PS:

  I am requesting that Govdeals sees my response & replies appropriately. This dispute is about legitimate, fair, respectful business practices.

  Business Response

  Date: 11/08/2023

  To whom this may concern,

  Thank you for allowing GovDeals the opportunity to review ********************** dispute.  

  ****************** may refer back to the email notification he received on August 31, 2023, which included the reason for default as "Decided he didn't want it, never wanted it."

  As previously mentioned ****************** violated GovDeals Terms and Conditions multiple times which has caused this transaction to be defaulted. It is the buyers responsibility to ensure registration is properly completed and payment terms are abide by, unfortunately, that was not the case here.  

  As a final courtesy, GovDeals will waive the default fee 6 months from the default date. The account can be reinstated on February 28, 2024, contingent upon the account being properly verified at that time. **. ********* account has been updated to reflect this as such he may reach out at that time to request verification and reinstatement. 

  Thank you,

  GovDeals Customer Support Management

  Customer Answer

  Date: 11/11/2023

  
  Thank you for allowing me the opportunity to resolve my dispute. Through continued messages & efforts to resolve this dispute, I have noticed patterns of deceptions & lack of acknowledgement. Because of these actions, I believe the only thing left for me to do is accept GovDeals  final courtesy of waiving the default fee 6 months from the default date and reinstate my account on February 28, 2024. As I stated more than once before, I have already submitted information to have my account validated / verified. I have no problem doing this again if needed. I had done this last when GovDeals contacted the seller & told them not to sell to me. A customer cannot pay for items when their account is locked or frozen. I will reach out in a few months to get my account reinstated, I sincerely hope & expect any & all future dealings with GovDeals to go smoothly.

  Thanks,

  *******************;

  Customer Answer

  Date: 11/11/2023

  Thank you for allowing me the opportunity to resolve my dispute. Through continued messages & efforts to resolve this dispute, I have noticed patterns of deceptions & lack of acknowledgement. Because of these actions, I believe the only thing left for me to do is accept GovDeals  final courtesy of waiving the default fee 6 months from the default date and reinstate my account on February 28, 2024. As I stated more than once before, I have already submitted information to have my account validated / verified. I have no problem doing this again if needed. I had done this last when GovDeals contacted the seller & told them not to sell to me. A customer cannot pay for items when their account is locked or frozen. I will reach out in a few months to get my account reinstated, I sincerely hope & expect any & all future dealings with GovDeals to go smoothly.
  Thanks,
  *******************;

  Customer Answer

  Date: 11/11/2023

  Thank you for allowing me the opportunity to resolve my dispute. Through continued messages & efforts to resolve this dispute, I have noticed patterns of deceptions & lack of acknowledgement. Because of these actions, I believe the only thing left for me to do is accept GovDeals  final courtesy of waiving the default fee 6 months from the default date and reinstate my account on February 28, 2024. As I stated more than once before, I have already submitted information to have my account validated / verified. I have no problem doing this again if needed. I had done this last when GovDeals contacted the seller & told them not to sell to me. A customer cannot pay for items when their account is locked or frozen. I will reach out in a few months to get my account reinstated, I sincerely hope & expect any & all future dealings with GovDeals to go smoothly.
  Thanks,
  *******************;

  Customer Answer

  Date: 11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************

  Date Sent: 11/11/2023 10:24:39 PM
  Thank you for allowing me the opportunity to resolve my dispute. Through continued messages & efforts to resolve this dispute, I have noticed patterns of deceptions & lack of acknowledgement. Because of these actions, I believe the only thing left for me to do is accept GovDeals  final courtesy of waiving the default fee 6 months from the default date and reinstate my account on February 28, 2024. As I stated more than once before, I have already submitted information to have my account validated / verified. I have no problem doing this again if needed. I had done this last when GovDeals contacted the seller & told them not to sell to me. A customer cannot pay for items when their account is locked or frozen. I will reach out in a few months to get my account reinstated, I sincerely hope & expect any & all future dealings with GovDeals to go smoothly.
  Thanks,
  *******************;

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auction ID: ******** Amount Paid: 213.27 Purchase Date: 8/02/2023 Commitment/What I purchased: It was advertised as a lot of 15 High-End Boutique returns and the items were "unknown" The Issue: Upon receiving the purchase, all of the shipping bags were brand new and were never shipped individually. On the labels, the seller attempted to black out the customer address, but I can still see the ink indentations underneath the attempted blackout. On all of the items, my name, phone number, and address were on the supposed high-end boutique returns. The seller printed off duplicate copies of the shipping label and placed them on brand new carrier shipping bags, then stuffed the bags with random clothing items. These were not returns and were not what it was supposed to be, and other individuals had the same problem with the seller. Attempted Fix: I contacted Liquidation.com customer service via a dispute and they stated that there was nothing they could do because the listing stated the items were unknown. Not the case here and if liquidation.com had actually listened to me or inquired further about the shipping labels having my name, phone, and address on them, then they would have sided with me, but they basically stated "Too bad." I have attached three photos attempting to show my info being on the alleged high-end boutique returns.

  Business Response

  Date: 09/06/2023

  Good morning, 
  
  I researched this customer's auction purchase, and the attached photos provided by the customer.  This was an un-manifested lot, and no guarantees were offered by the Seller in the auction listing.  The lost was listed with an auction title "Lot of 15 Packages- High End Boutique Mixed Returns Merchandise". 
  The lot included the following terms of sale: 
  "This lot includes (15) general merchandise return packages. Packages may contain electronics, clothes, shoes, jewelry etc

  - Mostly from high end Boutique located in  Beverly Hills
  -The contents and conditions of these packages are unknown. There is no guarantee of items conditions or contents.
  -All sales are final! Salvage. You will receive (15) packages and it will be shipped in a secure shipping box on the next available business day.

  Unmanifested lots are risky, and buyers should only purchase an unmanifested lot if they are familiar with the risks involved.  There were no guarantees of what would be received, and the disclarimer clearly stated the contents and condition is unknown.  These unmanifested lots are typically lost shipments from from retailers, and the contents could be of high value resellable items, or items in unsellable condition.   Since itemized manifests are not available for these types of lots, disputes are not typically honored.  The buyer assumes all risks, and must rely solely on the auction description and any images provided prior to bidding.  While we understand the customer may be unhappy with their purchase, the auction was properly listed, and outlined only a generic description of what may be included in the shipment, and the risks were plainly detailed in the auction description.  Our Terms and Conditions require all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing.  It is for these reasons why the buyer's dispute was denied, and the original refund request was not honored. 
  

  That being said, we understand the customer is not happy with their purchase, and we will honor as a one time courtesy a full refund for this lot as an effort to educate the customer on the risks of purchasing unmanifested lots.  The refund will be processed back to the customer's original form of payment, and received in 3-5 business days.  We will not, however, issue future refunds for unmanifested lots purchased by the customer.  The customer must fully read and understand the risks associated with the lot prior to bidding.  Any future unmanifested lots purchased will be at the customer's own risk, and disputes or requests for refunds will not be honored. 

  We hope this resolves this matter for the customer. 

  Respectfully,
  The Liquidity Services Management Team

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to Auction# ********, Transaction #******* This auction was purchased on 7/18 and picked up on 7/27. Auction item description stated that the condition of these items were "customer returns and may have defects", there were a total of 10 dryer units. 2 of the units received were very clearly labeled "NON-FUNCTIONAL", which should be categorized as salvage units. Discrepancy was brought to the attention of Liquidation.com via a dispute filed 8/3. 8/4 I received a notice stating that I cannot be reimbursed for the non-functional units, since the auction description stated that they may have defects. However, defects and items labeled just plain "NON- FUNCTIONAL", are 2 different things and this is a very deceitful practice. They neglect to properly describe the condition and send salvage items in non salvage auctions. This is not my first time having issues with receiving complete TRASH vs. what was described, but the dispute dept usually makes it right with an amicable partial refund. This time around, they are blatantly refusing to refund for the SALVAGE items received.

  Business Response

  Date: 08/15/2023

  We have received the customer's complaint, and appreciate the opportunity to respond. 

  Our site definition of RETURNS condition is listed as follows:

  "Reasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working order or non-functional. 
  The majority of returns, however, do have some operational and/or cosmetic problems. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain. (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling.   Returns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing. 

  The auction lot purchased by the customer, plainly read in the conditions section: 

  "Condition Note:

  Customer returns are items that were returned by customers within 60 days of purchase but have not been inspected or repaired. Items classified under this condition may be either fully operational or defective. They also may exhibit minor cosmetic damage (scratches or dents) and/or show signs of use."

  The lot was listed properly as RETURNS condition, and outlined the items may be operational or defective.  Items listed in RETURNS condition may or may not be functional, and the lack of functionality does not deem an item to be in SALVAGE condition.  Repairs can be made to non-functional items to restore them to fully operational.  We have found the auction lot to have been listed properly as RETURNS condition, and the auction details plainly listed the items have not been inspected and may be defective.  Our Terms and Conditions require all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing.  Although the customer may not be happy with their purchase, the lot was listed properly and the customer's request for a refund will not be honored. 

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for auction id: ********, transaction id: ******* for a ***** ********* washing machine and ***** ******** dryer. I'm filing this complaint because the washing machine I received was damaged beyond repair and function and missing critical parts. This damage was not represented in the auction listing. I expected to find some damage on these appliances, scratches and/or dents that would not impair the appliance's functionality. The dryer that was received has a few scratches, the top panel is broken and the heat pump appears to be failing.On the auction listing there were two, poor quality pictures of the washing machine. The first picture (attached and noted) shows the top of the washing machine obscured by packaging. Upon receipt I removed this packing to find that the entire top panel of the washing machine was missing. The second picture is of the back of the appliance, the only area of the appliance that does not appear to have damage. I expect Liquidation.com obfuscated this damage in the two pictures on the listing because they knew the appliance was not in resealable condition.I've attached pictures of the washing machine I received with all damage notated. I am seeking a refund for half the cost of the total transaction or $1303.46. This includes shipping and seller fees as I do not believe these items should have made it to auction and Liquidation.com intentionally obscured damage.I have also submitted the above to Liquidation.com's internal dispute department, but have not heard back from them as of submitting this.

  Business Response

  Date: 08/15/2023

  We have received the customer's complaint, and appreciate the opportunity to research this matter and respond.
  
  The auction lot the customer bid on was listed in RETURNS condition, which is defined on our site as "Reasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working order or non-functional.  The majority of returns, however, do have some operational and/or cosmetic problems. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain. (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling.   Returns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing."
  
  The customer filed a dispute stating the following "DISPUTE RECEIVED; DAMAGED, FUNCTIONALITY; Hello, I'm opening a dispute for this auction because one of the items received is damaged to the point of being inoperable and missing major components that were not represented in the auction pictures.  I''ve attached pictures of the inoperable item received with missing components and un-represented damaged circled.  It is concerning that most damage is focused on the top and front of this machine, yet the pictures from the auction only show the back, and the top is obscured by cardboard.  Since both items in the auction retail for the same price, I''m seeking a refund of half the total cost of the transaction, $1303.46."
  
  The auction lot was listed with the following terms of sale: 
  
  -The condition of this lot is: RET.
  -Items are not tested for functionality.
  -The item packaging may be damaged or non-existent.
  
  Additionally, the auction photos plainly show the top of the units being sold, and the words "Refused Damaged" are visibly written on these units.  Our Terms and Conditions require all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing.  The customer's dispute was denied because the items were listed properly as RETURNS condition, and the auction listing clearly listed the items are not tested for functionality, and the auction photos clearly indicated the item was returned by the original retail purchaser due to damage.  We feel the dispute was properly resolved by denying the customer's request for a refund.  
  
  In the interest of settling this matter with the customer, we will refund the customer 50% of the auction bid price of $1700, with the understanding the buyer will not be refunded in future for items that are listed as RETURNS condition and are non-functional or damaged.  Returns condition items are not guaranteed operational, and by definition are expected to have damage.  We hope the customer has a more thorough understanding of the condition items are sold, and in future thoroughly reviews the auction photos and conditions of sale prior to bidding.  Refunds are issued back to the original form of payment, and processed in 7-10 business days. 
  
  Respectfully,
  
  The Liquidity Services Management Team

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by Liquidation.com.  While I do not agree with the statements made in their response, and know the company obfuscated the auction images intentionally, I appreciate their willingness to re-visit my dispute case.  I wish they were able to resolve this through their internal dispute process instead of only considering to disputes that have third parties involved.  I agree to the amount  refunded to my credit card by Liquidation.com on 8/16/2023 at 7:11 AM CST.
  
  Thank you!

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 4 & 8, 2023 - I purchased 4 pallets of Wayfair products from this business who advertised them as "returns". I paid $3,285 in total excluding transport cost. The items are mostly salvaged condition and should be advertised as such- not returns. The worst part, they advertised for items that were not in the pallet. For Transaction ID# *******, I paid $1,512 - in their own ad, there were 8 boxes that supposedly contain 6 patio conversation sets + 2 chairs. The 2 chairs are in 2 separate boxes. 3 boxes contain only 1 conversation set and the remaining 3 boxes contain returned patio chairs that is already assembled and Incomplete with cushions and pillows that are full of mold. For Transaction ID# *******, I paid $884 for this pallet that supposedly contain 3 patio sets. Again 1 set alone are in 3 boxes. They gave me Box 1 & 3 which doesn't even make 1 set and the other box was tagged patio furniture with cushions but when we opened the box, it only has cushions, no conversation set. For transaction # ******* and *******, I paid $888 altogether, most items are salvaged condition. One item that was advertised very expensive was a pair of dining chairs. I was supposed to get 3 pairs. The pallet has 3 boxes, but it only has the seat part nothing else. There were 15 seats in total but without the other parts, these chairs are unsellable and useless. I sent a request for refund complete with pictures already but have not heard back from Liquidity Services. I'm in no position to lose this money. I'm trying to find a way to supplement my decreased income due to reduced work hours (my small kids are home for summer) so I decided to hopefully make a little money on this but the opposite will happen without your help. I really need your help in getting my money back or all the missing furniture on these pallets. I now have to dispose most of these items that cannot be re-sold. Any help you can provide will be highly appreciated. Thank you kindly, *********

  Business Response

  Date: 08/14/2023

  We have received the customer's complaint, and appreciate the opportunity to research this matter and respond. 

  All of our ******* auctions are advertised with the following conditions of sale:

  -The condition of this lot is: Returns.
  -Items are not individually inspected.
  -This lot may contain incomplete sets.

  Incomplete sets are expected in these lots, and are clearly listed in the terms of sale in each of these auction descriptions.  We offer our customers a dispute process in order to make us aware of any issues with their purchase that may not align with the auction listing.  These disputes can be filed online  through the buyer's account, and supporting photos and documents can be uploaded to support the dispute claim.  We do not show a dispute was filed by the customer for each of these auctions.  We will open a dispute on the customer's behalf and provide the attached support provided in this complaint to work towards a resolution to this matter. 

  When disputes are filed, we may provide the customer with a partial or full refund, based on the condition the items were received, and how that aligns with the auction listing.  Unfortunately, we can not compensate the buyer for incomplete sets if the auction lists the lot may contain incomplete sets.  It is the buyer's responsibility to fully read and understand the auction listing prior to bidding.  We may be able to assist the buyer with compensation if any items were sold in a condition that does not align with our definition of RETURNS.  Because returns condition items are not inspected, and may show signs of wear or handling, they are not expected to be in "new" or even "like new" condition.  If the buyer received items that were clearly salvage, we may can honor a partial refund for these items if we find they clearly do not align with Returns condition items.

  We'll work with the buyer to resolve their dispute, and provide an outcome to the dispute once all the information has been reviewed and a decision reached.

  Thank you,

  The Liquidity Services Management Team

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am being told my account is locked for not paying for something I never received. So I am requesting for my account deleted from there system permanently.

  Business Response

  Date: 07/26/2023

  To whom this may concern, 

  Thank you for allowing GovDeals the opportunity to review ******************** request.

  This request has been submitted and is currently in process. An email will be sent to **************** if any additional information is needed.

  Thank you,

  Customer Support Management 

  Business Response

  Date: 07/27/2023

  To whom this may concern, 
  
  Thank you for allowing GovDeals the opportunity to review ******************** request.

  The request to delete ******************** account has been escalated and will be completed accordingly. 

  Thank you,

  Customer Support Management 

  Customer Answer

  Date: 08/08/2023

  Good morning,

  I got an email from Govdeals.com, Liquidity Services that I attached for you.  I am still able to login into there website. Govdeals has not done anything to permanently delete my account!

  Business Response

  Date: 09/12/2023

  To whom this may concern, 

  *** ******'s account is locked and has been deactivated. The request to delete has been escalated for processing. 

  Thank you,

  *******