Reviews

Review Details

• Review fromSharonell C

  Date: 11/06/2024

  1 star
  Let me start off by saying their service department is the most unprofessional and unorganized place I have ever dealt with in my entire life. My daughter took her car there because she was having issues with her motor. Every time she called to at least check the status for her car, the person that answer the phone was very rude and disrespectful. She would transfer for you to different phones and no one would ever answer the phone. After two and half weeks, my daughter finally got her car back and after 2 hours of driving it, her car broke down again. She returned the car back and did not hear from ANYONE after continuously being transferred to different phones with no answer for a month and ended up having to call corporate. After another two and half weeks, corporate all of the sudden was able to get an answer and they claimed they could fix it. Now my daughter is just trying to status check AGAIN on how long this will take and once again no one is answering the phone. I would strongly urge no one to EVER go to this dealership for any type of service!!!!

• Review fromkrystal

  Date: 09/24/2024

  1 star

  krystal

  Date: 09/24/2024

  I dropped my car off for an oil charge at 8am. now at 4;30pm they telll me the pick up service is now closed. How am I supposed to pick my child up from daycare at 6 with no car heavily pregnant . After the service manager called me after posting a bad review on ****** . He asked remove it because he picked me up. I told him as long as I did not have a problem with them paying . Then they would not allow me to pay by credit at the cashiers lie. After going to the service managers assistant she said I could pay through a link. Why didn't cashier let me know this? It wasn't posted I could use credit at 3 percent charge to me. which was fine with me. Then they still tried to keep my keys.

  Ourisman Hyundai of Bowie

  Date: 10/04/2024

  Dear *******,

  Thank you for taking the time to share your detailed feedback with us. I received your phone call while your vehicle was being service in our store. Although we were short-staffed the day we spoke, you let me know that you had a concern with regard to being able to pick up your child from after school care. I immediately dispatched my Service Lane Manager, and expressed to him the importance of putting our clients first. He personally picked you up within the hour, and we compensated the maintenance service for you.

  Although it is our mission to go above and beyond for all of our customers, I would like to learn more about your experience to better understand your concerns. We immediately assisted for every one of your concerns, and provided your service for free although we were under no obligation to do so.

  The 3% credit card fee is posted in multiple places in the store. We accept alternative forms of payment to avoid the fee, such as a debit card.

  I am happy to assist you further, should you have any individual concerns not outlined above. You can contact me directly at ************************************** or via phone call at the dealership. Thank you for helping us improve. Have safe travels.
  

• Review fromSarah H

  Date: 03/27/2024

  1 star

  Sarah H

  Date: 03/27/2024

  Our 2019 Hyundai Tuscon was stolen from behind our home. It was recovered by police and needed repair. No local Hyundai dealer could take it because they were all overbooked with stolen cars. We had to have it sent to a dealer 30 plus miles away, Ourisman. We were told we'd have our car back in a week or two because the repairs were fairly minor. It's been two months. I've barely been able to get a call back from the dealer. When they do call me back, they have no information or updates to provide. I have a 4-month-old daughter. Not only do I have to worry that owning this car will attract criminals to my property when I do get it back, near my infant daughter, but the service has been egregious. I am so disappointed in Hyundai. I will never own another Hyundai and will make sure no one I know ever buys from this company again. We have not received one apology or any sincerity from Hyundai during this process.

  Ourisman Hyundai of Bowie

  Date: 04/01/2024

  Jacob, thank you for bringing this matter to our attention. We take customer concerns seriously and are committed to resolving them promptly and satisfactorily.
  
  Upon reviewing our service files, we have not found any records under the name provided. However, the vehicle might be listed under a different name or registered with alternate contact information. To assist you further, could you please provide us with additional details such as any alternative names or contact information it might be listed under? This will enable us to locate the relevant records and address your concerns accordingly. Please send this information directly to our General Manager, Selim E*******, at **********************.
  
  We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue to your satisfaction. Thank you for helping us improve and have safe travels.

• Review fromHenry M

  Date: 08/15/2023

  1 star

  Henry M

  Date: 08/15/2023

  I purchased a used car worth over $52,000 back on 2/2023 when I drove it home that same day it still had the paper cover mats used to keep the floor carpets clean but to my surprised there was no floor carpets in the front or back floors only in the third row seating. I reach out to my salesman that I purchased the car from he said there was no floor carpets that came with the car. He never told me the used car never had floor carpets mats that would explain why the paper floor covers where still on. When asked to have him order me carpet floor mats he asked me to purchase my own and send him the receipt so I would be refunded. So I sent him a copy of the receipt by text he told me I would receive my refund soon. Weeks and months went by no refund. So I reached out to him one more time he asked me to sent him the receipt by mail which I did and he confirmed he received it and gave me his word I would get my refund but again weeks turned to months and still no refund. I reached out to customer service about this and I was told someone from management would call me about this complaint but again no one reach out to me. Buyer beware if having to work with JJ in sales. I will never buy from this dealership again!

  Ourisman Hyundai of Bowie

  Date: 08/16/2023

  Mr. M******,
  
  Thank you for taking the time to share your feedback regarding your purchase experience. I am very sorry that we did not provide you with the level of service you expect and more importantly deserve when doing business with us.
  
  I have spoken to the salesperson about the issue regarding the reimbursement for your floor mats. I am sending a request to our accounting office to process a refund immediately. I am unable to discuss with the prior management staff why this was not already completed. I want to assure you that our current management team is committed to making sure every guest of ours is completely satisfied with their experience here at Ourisman Hyundai of Bowie.
  
  Please know that we value your feedback and consider it as an opportunity to improve the overall service that we provide. If I can ever be of assistance to you, please contact me directly as I would be happy to assist.
  
  Sincerely,
  
  Mark C*****
  General Manager
  Ourisman Hyundai of Bowie

• Review fromNicole T

  Date: 05/10/2023

  1 star
  I am writing to express my deep disappointment, frustration, and anger regarding the recent incident with my newly purchased car. I bought a brand-new car on 12-30-22 from one of your authorized dealerships, and I was expecting to enjoy a stress-free driving experience for years to come. However, just a few days ago, while driving the car, I received a notification that the engine was overheating, and the car cut off. I was left stranded on the road with a car that wouldn't start. I immediately contacted the dealership to report the problem, and I was told that the first available appointment to look at my car would not be until the beginning of June. This is unacceptable. As a consumer, I have invested a significant amount of money in purchasing this car, and I was expecting a reliable and trouble-free driving experience. However, this incident has shattered my confidence in the quality of the car and the dealership's customer service. I am disappointed that a brand-new car with only 1770 miles would experience such a major issue. I am also frustrated that I must wait for so long to have the issue addressed, leaving me without a car in the meantime. I urge you to investigate this matter and take immediate action to address the situation. I expect to receive prompt and satisfactory assistance to resolve this issue. I also expect to be compensated for the inconvenience and frustration this situation has caused me. Thank you for your attention to this matter.

• Review fromJohn B.

  Date: 08/21/2022

  2 stars
  I bought a car here in Jan. 2022. It was a direct purchase, no financing. Yet when I received my title from MVA it listed my credit union as a lien holder. I have complained about this repeatedly both to the dealer and to Hyundai customer service, to no avail. 2. Last week I took the car to a different dealership for service. When they looked up the car the system still showed Ourisman as the owner. Evidently Ourisman has never informed Hyundai that the car was sold.

• Review fromCarvel W

  Date: 05/15/2022

  1 star
  I have never been racially profiled about how I look so badly until now … I bought a car on 4/29… excellent credit score and so things went by easily… I had forgot that I need to renew my liscences … so it was expired.. So I left the dealer not knowing and drove around for as week and a half .. before a detective showed up to my house at 1030 pm banging on my door talking about they can’t process the loan with an expired license .. but I was at work I asked why didn’t he just call, txt or email it’s is 2022… so many ways to get a hold of someone.. so I told him I would go to the dmv first thing in the morning. So I went and they said I need the real Id documents so I had to go to the vital records to get a copy. I explain that to Paul the financial officer(first time txting me ) who sent the detective that I have to get my birth certificate that day and will go back up in the morning and get it to him by 12 noon., he says ok 2 hrs later the detective calls saying Paul said you didn’t go up there and see him.. explain to him that I talked to Paul and he said he knows read off the message and said yeah but you need to go up there… the next morning comes I have an appointment at 1140am who calls at 10am asking me if I have the license Paul again.. I reminded him that I said I would get back to him at noon at this point I told him they could come get the car.. I’m tired of the harassment, it’s not my fault you let me leave off the lot with out checking everything… but he says is there a money issue at the dmv is that why u can’t get it… and was accusing my of fraud … why because a black man with good credit couldn’t be true huh??? From the time I was notified on Tuesday @1030pm til Thursday morning when I sent him a copy of the updated license information I was totally on time with everything and true… but no customer who has bought multiple cars from Ourisman should be treated that way based on how they look inexcusable will let everyone know about how he was