Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to alleviate concerns of my lease agreement with Ourisman Hyundai of Bowie Maryland since the paperwork was signed late in the night Friday 9/8/2023. My Finance associate **************** delayed, ignored and misdirected my efforts to verify and/or correct the contract for weeks. I contacted the General Manager (*********************) finance managers ******************************************* multiple times over several days. I contacted Hyundai Motors Finance to attempt to get details straight on this contract before it was completed. Hyundai Motors Finance has only redirected me back to the dealership. I've been met with delay, misdirection, disregard, and rejection of my concerns, below.1) Monthly Use Tax (Section 7.J.)My first contact with **. ******** *********************** (Sales manager) and *********** (Finance manager) was regarding the monthly Use Tax required by Virginia. The agreement made with *********************** was $6000 down payment at $396/month for the lease on your 2023 ***** *. During the processing of the lease paperwork, **** stated that all taxes were properly identified on the contract. I've contacted the Virginia DMV, and they require up front tax and monthly use tax on leased vehicles. The following week, **** stated that he fixed the contract regarding my concerns and delayed delivery of correspondence I requested on multiple occasions. Without my consent, they increased the vehicles agreed upon value from $50270 to $50677.98, removed the refundable Security Deposit of $425 and added an electronic filing fee of $20. Neither of these changes effected the Monthly use tax required by Virginia.2) Rent Charge Calculation (Section 7.E.)After several attempts to contact someone about the Rent Charge over several days, **** called me back. He stated that he could not confirm or provide the formula for me to confirm the fees being charge for the Rent Charge. Furthermore, he stated that it was too late to change anything.

  Business Response

  Date: 11/10/2023

  11/09/23 

  Dispute Resolution Team –
  Good Afternoon,
  

  I have spoken to *** ***** ***** and addressed each of his questions in detail. I have apologized to him for the lack of and confusing communications. The issue regarding the
  Virginia use tax or “rent charge” was discussed and I explained that the state does not charge a monthly tax, only the annual personal property tax which is outside of any lease agreement.

  We also spoke about the issues surrounding the contract and sales terms, and I believe, at this time, that he feels as each topic has been resolved to his satisfaction.
  

  In the event that any additional questions arise, I have provided him my with my personal contact information.

  Very truly yours,

  Customer Answer

  Date: 11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2023, I had my car towed to Ourisman Bowie because it had stopped driving on the road and all the lights in the car lit up. It was undrivable. I was told that if I called the Ourisman tow number which was on my car window that they would come out and tow my car to Ourisman dealer. The tow truck never came so I call another tow truck to pick my car up and take it to the Ourisman dealer. I was told that I could not leave my car at the dealership because I didn't have an appointment. Nevertheless, after going back and forth, they accepted the car. I went ahead and made an appointment which was scheduled for July just in case. After a week later, I called to see if anyone had looked at my car and they told me it would be about two weeks before anyone can look at it. I requested a loaner car so I can get to and from work and was told they don't give out loaners and they didn't have any to loan out. So, I had to rent a car for three weeks. After not hearing from anyone, I called two weeks later and I was bounced about on different telephone lines and even got cut off a couple of times still not knowing anything or talking to anyone about my car. Finally, I decided to go to the dealership and inquire about my car and they said it was not assigned to any service person and wasn't sure why or what happened. My car sat under a tree for five weeks before anyone looked at it. I had to rent another car for two more weeks. I went back to Ourisman to inquire once again the progress of the car and a kind service person look into the situation and found that my car was not assigned to any service person, that it had been sitting there all this time, so he decided to assigned himself to it. Thankfully, after five weeks, I got my car back with his help. It should not have taken this long to look at my car and get back with me with the details.

  Business Response

  Date: 09/26/2023

  9/26/23

  Dispute Resolution Team –
  In response to the complaint by *** ******* *******.
  We have researched all the items she detailed in her complaint.
  While it is difficult to immediately accept and diagnose a vehicle with the engine issues that her vehicle was experiencing, we understand the client’s concern.
  Overall, the series of events that she experienced, some of which were beyond our control, did lead to an increase in the rental expense beyond what she should have incurred.
  As a resolution, we have offered to refund her the entire $1193.44 that she has requested.

  Thank You,
   
  General Manager
  Ourisman Hyundai of Bowie

  Customer Answer

  Date: 09/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I purchased a ******* *** from Ourisman Bowie. In 2022, I decided to trade in the vehicle for an SUV. While shopping around with multiple dealerships I found the perfect suv for me at ******. ****** was unable to finalize the deal do to a title discrepancy. The title discrepancy was an optometer issue. The odometer did not match the title. Which is not a good thing.When I brought this issue to Ourisman of Bowie managements attention, they convinced me into purchasing what I believe to be an over priced *** ** with the * package(45k). They expressed that purchasing this suv would be the only way to get me out of the ******* ***. The *** appeared to have a clean record on the ******. No accident, only two previous owners and about 35,000 miles on the car at purchase. Fast forward to 2023 I now would like to trade this SUV. It has been quite difficult! The Lexus and Infiniti dealerships only could offer me between 20k-24k while I still owed 39k.Leaving me with a great deal of negative equity. I was shocked to know this suv value depreciated so greatly. They explained to me that the ****** on my *** was bad. It shows an accident on the ****** that was reported with the first owner in 2019. When I purchased this vehicle in 2022 I signed the ****** that stated this car had a clean record. I would have never purchased this suv knowing it had an accident reported. I am now tremendously upside down in this vehicle and cannot trade this vehicle in anywhere! Ourisman of Bowie has not been helpful in this situation at all, and does not take full responsibility for this matter. I’ve spoken to the GM ***** only 3 times out of the multiple times  I’ve called and he expressed he can’t do anything about it. This is the second time I’ve had a problem with this dealership!

  Business Response

  Date: 09/07/2023

  9/7/2023 

  Dispute Resolution Team –

  I want to deeply apologize regarding *** ******’s experience. I have reviewed the transaction and on her purchase of the *** we have a signed ****** (attached) with no
  accidents on it. I ran the ****** today, and the ****** does display a minor accident which was clearly reported to ****** after our acquisition and sale of the car. When the accident
  is reported as minor, it does not create depreciation near the amount suggested. It is up to the market conditions that take place from the time of purchase to the present time that
  causes the value of a used car in the market. I noticed when her **** was traded, there was no negative equity added to the new transaction, and *** ******’s also saved taxes on
  the difference on her old vehicle and the *** purchase, totaling $1971.00. If there is a difference in valuation today versus the value of the car at the time of purchase it is solely
  based on time, mileage and mostly market fluctuation. The used car market has shifted downward HEAVILY in the past 24 months with the return of new vehicle supply by
  vehicle manufactures.

  The devaluation she has experienced is unfortunate but is not uncommon for vehicles that were purchased during the new car shortage from early 2021 through 2022.
  I am available to discuss further if needed.
  

  Very truly yours,

  GM Genesis of Bowie 

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 26, 2023 Paid 119.00 Worked Performed - Oil Change and Tire Rotation Damage was done to front left bumper

  Business Response

  Date: 05/26/2023

  5/25/2023

  Dispute Resolution Team –
  

  I’m truly sorry about the missed understanding *** ******* had with our service department, our goal is to be as clear and specific when we find preexisting conditions of damage on very service vehicle that comes in, this is why we have a checking procedure with every vehicle.
  

  The consumer was informed about the existing damage at time of check in, and the technician who worked on the vehicle was actual kind enough to re attach a part that had become lose when the customer or someone at home hit a non-moving object it seems, which you will clearly see on the pictures attached based on the bumper alignment. What I can do for this customer is offer the use of our body shop at our discounted rate, should he want to start with the repairs caused by the driver. This happens from time to time due to having multiple drivers in a household and the incident not being disclosed.

  Based on the evidence attached we do not feel any responsibility towards the repairs needed for this vehicle.

  Very truly yours,
  
  Hyundai/Genesis of Bowie

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a cash settlement. Issues: Attention: Hyundai dealer, Bowie, Md., and Hyundai/******** manufacturer Customer: ************************** of Bowie, Md. Re: Seized engine on my 2017 Hyundai ***** ** VIN: ***************** Date: March 20, 2023 The facts are clear: With only 88,261 miles, my car’s engine seized on March 12, 2023, nearly three years after I purchased it (used) in 2020. This is unacceptable for a car that I maintained extremely well and has never had major mechanical trouble or body work. What’s more, we had driven the car for only 7,000 miles between the last two oil changes. I am writing to request your immediate action: • Install, free-of-charge, a fully functioning engine in my car. • Or provide a replacement vehicle under my current loan arrangements with no additional fees or expenses. The Maryland State Attorney General’s Office told me the company can take one of those approaches to correct this wrong – under the “goodwill” clause. Please help. This is a tremendous hardship for my family of six. We rely on this car for work and school transportation. My wife and youngest son were en route to church when the engine died barely one block from our home. We were completely befuddled. • The car’s systems never provided a warning. • Nothing blinked or rang. • There was no indication that anything was wrong in any way. • Nothing wrong was identified by any service professionals when we had oil changes. Clearly, this is a defective vehicle, especially given the low mileage. Please let me know immediately how the company will correct this clear example of consumer fraud.

  Business Response

  Date: 05/04/2023

  5/4/2023
  
  Dispute Resolution Team –
  
  Thank you for forwarding *** ***** complaint regarding his 2017 Hyundai.  The client’s letter submitted with the complaint seemingly filed 4/28/2023 was dated 3/20/2023.  *** ***** has since traded his 2017 Hyundai on 3/25/2023, (just 13 days after his stated mechanical failure and 5 days after the submitted letter was written) for a new 2023 Hyundai subsequently resolving his concern regarding the mechanical problems he had experienced.  
  
  In answer to the letter dated 3/20/2023; We have no service records since his initial purchase of the 2017 Hyundai in 4/2020 with 32K miles.  At the time of purchase the vehicle was covered by the manufacturer under a 10-year 100K powertrain warranty. The mechanical concerns the client mentioned appeared in March 2023 with 88K miles which means the vehicle would still be covered under the stated manufacture warranty.  However, we have no history of a service visit, subsequent diagnostics or attempting a claim with the manufacture warranty company on this concern.  It is our assumption that the client was servicing elsewhere.  
  
  Regardless, now that the client has traded the vehicle and is no longer the listed owner, we would consider this matter closed.
  
  Very truly yours,
  
  

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will not further contest the matter.  Clearly, I cannot win against this well-heeled corporation, which remains in the news for *** fires and ******** engine failures.  I had to quickly trade in the piece of garbage I was sold in 2020 - to meet the needs of my family of six.  The trade-in value was wickedly low, but I was a desperate consumer without a working car - a posture the company seems to exploit. 
  

  I hope real justice for consumers comes through a class-action lawsuit.   I'm done for now.
  
  Signed,

  THE RIPPED-OFF ***** FAMILY

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ******* *** from Ourisman Hyundai of Bowie December 20, 2021 after returning from tour in ***********. The Hyundai dealership erroneous listed another person as the owner of my vehicle in their service system and I discovered the error after returning from ******* on October 2022. I texted, called, and spoke to the Finance Manager, *************************, several times since December 18, 2022 regarding Hyundai's error and gave him several months to resolve the error. Unfortunately, the error still exists and it is preventing me from receiving scheduled maintenance and concierge service as the original owner in Hyundai's Service System.I am requesting that the primary ownership record be corrected immediately and reimbursement of cost I paid to service the vehicle.

  Business Response

  Date: 05/01/2023

  5/1/2023

  Dispute Resolution Team 

  I want to deeply apologize regarding *** *****’s experience again. We have worked with  ******* to ensure the ownership information in the ******* system is corrected. *** *****  should find that the scheduled Maintenance will be covered as proper by *******.  
  

  Should there be any further issues the client is more than welcome to reach out to me  directly. Should *** ***** find any continued concern with this matter I will personally  intervene until resolved.  
  

  Very truly yours,  
  ***** ********  
  ************  
  GM Hyundai/******* of Bowie 
  

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new vehicle in August of 2022. They did not charge me the agreed-upon price. They did not provide me with any paperwork upon signing the financial agreement. I paid extra for tire protection. Within two weeks, the tire on my brand-new vehicle started losing air. It took over two months to get an appointment. The GM said the tire would be replaced. Upon arriving for the service appointment, they told me they didn't have time to look at my tire. They then told me there was nothing wrong with my tire and moved it from the back to the front. I told them I had the extra protection, but they said they would not replace my tire. Two days after getting my car back, the tire went flat again. I have called and emailed the business with no return calls, and the GM will not return my calls or texts. I also contacted corporate. I have to fill up my tire every 2-3 days. I have had to do this since I bought the car and have the extra tire protections. The business ignores my calls and refuses to provide the service I paid for along with the refund of the 995 I was charged for the 'bogus location service' on my vehicle. (car already comes with location service)

  Business Response

  Date: 01/09/2023

  Reply attached

  Customer Answer

  Date: 01/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 18639729
  
  I am rejecting this response because: I have emailed in response to the email response and asked when I can come get the tire replaced.  It has been 5 days and the email has not been acknowledged nor responded to.  I will not go somewhere else to have the tire replaced as I do not trust the business to reimburse me since I have been made promises in the past and when I try to collect on them I get no response  (kind of like this situation).  In addition, the 'location tracker' was never installed on my car, yet I was charged for it.  I have no information on how to even access the device.  I was charged for something that does not exist on my vehicle (and I did not agree to).  I was told I would be reimbursed for this and I have the messages to prove it and it has been months with no reimbursement and when I follow up I get no response.  I keep getting promises but then no one follows through on them. 
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/01/2023

  Please see the attached response to the rejected response #1.

   

  Thanks. 

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worse place possible. I couldnt have chosen a worse dealer to buy my car. When I was there to buy my car they were all over my wife and I for us do business with them. They offered me coffee, they even asked if we would like them to pick up some sandwiches. So they were with us until 1:00am yes 1:00am in the morning just so they wouldnt lose us. I have my car for less then a year and the paint on top of the hood is coming off. I have tried for multiple times to talk with a manager from service his name is *****. No success he never returns my calls they always say he is busy. So if you can keep your business way these dealership

  Business Response

  Date: 11/28/2022

  11/12/22  
  
  I want to deeply apologize regarding *** ******* experience. I also want to say thank you  for bringing this to our attention.  
  

  The last contact I had with *** ******* was this past September. I reviewed the estimate  and photos from our body shop and concluded that the cause of the damage to the  vehicle’s paint was from an outside influence. Looking at the photos there is clear  evidence of what appear to be rock impacts to the hood. I explained to *** ******* that  rock chips on paint are not considered a warrantable repair. It was advised to *** *******  to reach out to his automobile insurance company. I was unaware if *** ******* had made  additional attempts to contact me on the matter.  
  

  Should you need any further assistance, please let me know directly, my email is at the  bottom.  
  

  Very truly yours,  
  Peter S******  
  Service Director  
  Ourisman Hyundai & Genesis of Bowie  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2021 Hyundai ***** **** on October 27 2022 with 27 miles from Hyundai of Bowie. New Hyundais come with 3 years complimentary maintenance. When I scheduled my first maintenance visit I was told that I was the 2nd owner. The first owner was Bowie Hyundai. I was also told that the warranty doesnt transfer to the second owner & that my Warranty would be severely limited. I contacted the dealership and they assured me they would take care of the problem. After dozens of unanswered follow up phone calls & emails I decided to drive to the store to talk to them in person. They told me they are going to pay for an 10yr 100k platinum & a maintenance package. I have emails stating this. I purchased a new car. According to Hyundai I purchased a used car. I want them to resolve the situation or buy the car back. There is also the possibility of Fraud because Hyundai of Bowie reported the car sold again as a certified Pre owned on 4/09/2022. I had owned it for 5 months at that point.

  Business Response

  Date: 11/04/2022

  11/3/2022  
  

  Dispute Resolution Team –  
  

  On 10/27/21, *** ******** purchased a 2021 Hyundai *****, which was reported as an SR-C  (loaner) on 9/30/21. The vehicle however was never actually physically entered into loaner  usage by the dealerships service dept and sat untouched until the client purchased the car as new on 10/27/21. This vehicle was able to be titled as a new vehicle, as the vehicle was never registered when it was a loaner however Hyundai Motor Company did recognize the internal  submission into the loaner program. After discussions with the client an agreement was made to  remove the car from the loaner program at the mileage from *** *******s usage of 4,778. *** ******** was given at good will expense to the dealership a Hyundai Service Contract and Maintenance plan to which he agreed as acceptable compensation for confusion created by the loaner/new car misunderstanding.  
  I am available for additional discussion at any point should *** ******** feel the need.    
  

  Very truly yours,  
  
  Brad H*******  
  VP Ourisman Hyundai Genesis  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/16/22 Ourisman Hyundai of Bowie charged me $782.83 for parts and service that did not fix the issue that I brought my car in for. The business has not tried to resolve the problem of that charge. I dropped my car off at the service department on 6/13/22 because the check engine light and other icons were lighting up on the dashboard. The Service Manager advised me that the Airbag Clock Spring Assembly was the cause. I received my car on June 16 after paying $782.83 for parts and labor (Invoice # **********). I drove it home and parked it. I drove it again for the first time on June 19th and the same issue recurred. I dropped my car off again 6/20/22 on to have the issue corrected. The Service Manager called me on 6/24/22 to tell me that the foreman was able to get one code to come up for the fuel pump control unit. He also recommended replacing the cruise control cover as a possible fix. He wasn’t sure if that would work but thought it wouldn’t’ hurt to replace it. The price of the cruise control cover was $1,689 and the fuel pump control unit was $543. I agreed to having the fuel pump module replaced since the fuel pump code came up previously. I did not want to pay almost $1,700 for a part that was recommended as an add on simply because it was in stock. I picked up my car on 7/13/22 and paid $533.30 for parts and labor after having the staff remove a charge for an oil change that I had not asked for or authorized (Invoice # **********). I wrote to the dealership’s General Manager on 7/27/22 to inform him of the unacceptable service experience. The Director of Operations called me on 7/28/22 to say that he’d look into the issue and call me back in 2 days. I haven’t heard from anyone since then. I initially paid for an issue to be repaired and it was not. I was then charged again for the same issue to be corrected. I want a full refund of the $782.83 that I paid for parts and service that did not fix the issue that I brought my car to the dealership to fix.

  Business Response

  Date: 10/31/2022

  10/31/2022  
  

  Dispute Resolution Team –  
  

  We are in receipt of *** ******’s complaint. We are actively working with the client to  resolve his concerns. We have shared copies of repair orders describing the vehicle codes and  need for repair. Screenshots of said documentation is below. We have offered gratuitous  services for the client’s inconvenience and believe we will re-instill confidence moving  forward.  
   Very truly yours,  
  
   Brad H*******  
  VP Ourisman Hyundai Genesis  

  Business Response

  Date: 11/07/2022

  11/7/2022  
  

  Dispute Resolution Team,  
  

  I want to deeply apologize regarding *** ******* experience. I also want to say thank you for  bringing this to our attention.  
  

  A full refund in the amount of $782.83 will be issued back to the client. I would really like an opportunity to re-instill faith in our business for this client. I’m new to this store and I believe  is building relationships with our clients and employees. It has been the long sustainability of every business I have managed and Hyundai and Genesis of Bowie will be no different.  
  Should you need any further assistance, please let me know directly, my number is at the bottom.  
  

  Very truly yours,  
  
   Selim E*******  
   ###-###-####  
   GM Hyundai/Genesis of Bowie  

  Customer Answer

  Date: 11/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has issued a full refund. 
  
  Regards,
  
  ***********************