Business ProfileforDARCARS Chrysler Dodge Jeep Ram of Marlow Heights

I purchased a vehicle on 2/27/23 and gave a check in full for the amount given to me by **** ********** Credit Union. The process was smooth, my agent awesome. The sales rep attempted to sneak in extra costs that my husband and I caught and then attempted to blame the agent. Ultimately, the extra fees were removed. Fast forward almost 60 days layer, I still have no hard tags. I contact ****** and was told that the paperwork had been processed. I work for the **** so I had a supervisor look into it. He found that my paperwork had in fact NOT been filed due to the dealership selling me a car that still had a lien on it. I called ****** back and he tried to feed me the same horrible story until I told him who I worked for and what I found out. He said he'd check into it but because it was Friday he'd call me the following Monday. He never called and I had to call him back, I asked for an extension on my paper tags in which he came up with every possible reason why I should wait to get an extension. He said he'd call me back and again, he did not. I called on 4/26/23 to find out my tags were there. Fast forward to Tuesday, 6/6/23, I receive a letter from the MVA stating that they could not generate a title for me because they did NOT receive the current title on the vehicle. Again, I do my research and find out they went to a tag and titlw and submitted title work with a title from 2021 instead of the current title the owner had issued in 02/2023. I call and speak to general manager ** ****** and was told because I got tags I have a title. I explained that I work at the MVA and had a supervisor look into it. He requested I email him the letter and he would get back to me. I asked to return the vehicle for a refund because at this point too many issues had occured. His response I can't make any promises. Today is 6/8/2023 and I've yet to receive a call, I call the dealership to find out he is not in today and off tomorrow and there isn't anyone else I could speak to.