Complaints

This profile includes complaints for DARCARS Chrysler Dodge Jeep Ram of Marlow Heights's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DARCARS Chrysler Dodge Jeep Ram of Marlow Heights has 2 locations, listed below.

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  DARCARS Chrysler Dodge Jeep Ram of Marlow Heights

  5060 Auth Way Camp Springs, MD 20746-4205

• 

  DARCARS Chrysler Dodge Jeep Ram of Marlow Heights

  7550 Wisconsin Ave Fl 6 Bethesda, MD 20814-3559

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership has had my 2013 ram for 2 weeks to diagnose a knock issue. I have been paying for a rental car because they wouldnt give me a loaner. My appointment date has passed and still no progress. I called and service advisor tells me he is not sure when they will get to my vehicle but he will try for Friday mind you Wednesday made 2 weeks. I ask to speak to manager and he tries to stop me from proceeding but I get him to patch me through. Service manager listen to my statement looks my name up and says my truck is with a technician. How ironic is it that its in the bay now after advisor saying he doesnt know when they will look at it.. I hang up and wait on call he said I would get but no call. This morning I get the call and the advisors says oh right after I got off the phone with you I grabbed the truck and took it in lol. Guess they were waiting on my call to begin even tho 5 days past my appointment. He then proceeds to say we need to tear down the motor to find the problem and we need $1500 before we will begin any work. So you make me pay for a rental car for 2 weeks and counting ($900) and then turn around and say I have to pay before you look at my truck!!! I have never been treated this way by a dealership a day out of my life this is not right! On top of that I have a warranty! They say I should only have to authorize I will pay if warranty will not and Im perfectly fine with that but a deposit on work at a dealer is crazy!

  Business Response

  Date: 09/26/2023

  ************ has an extended warranty that our team is unfamiliar with; our policy in this case is to require a deposit for the tear-down of the engine because we do not know what the extended warranty will cover. He was informed when he dropped off his vehicle that it would be a several days before he would be able to inspect and diagnose. We apologize for any inconvenience.

• Initial Complaint

  Date:06/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 2/27/23 and gave a check in full for the amount given to me by **** ********** Credit Union. The process was smooth, my agent awesome. The sales rep attempted to sneak in extra costs that my husband and I caught and then attempted to blame the agent. Ultimately, the extra fees were removed. Fast forward almost 60 days layer, I still have no hard tags. I contact ****** and was told that the paperwork had been processed. I work for the **** so I had a supervisor look into it. He found that my paperwork had in fact NOT been filed due to the dealership selling me a car that still had a lien on it. I called ****** back and he tried to feed me the same horrible story until I told him who I worked for and what I found out. He said he'd check into it but because it was Friday he'd call me the following Monday. He never called and I had to call him back, I asked for an extension on my paper tags in which he came up with every possible reason why I should wait to get an extension. He said he'd call me back and again, he did not. I called on 4/26/23 to find out my tags were there. Fast forward to Tuesday, 6/6/23, I receive a letter from the MVA stating that they could not generate a title for me because they did NOT receive the current title on the vehicle. Again, I do my research and find out they went to a tag and titlw and submitted title work with a title from 2021 instead of the current title the owner had issued in 02/2023. I call and speak to general manager ** ****** and was told because I got tags I have a title. I explained that I work at the MVA and had a supervisor look into it. He requested I email him the letter and he would get back to me. I asked to return the vehicle for a refund because at this point too many issues had occured. His response I can't make any promises. Today is 6/8/2023 and I've yet to receive a call, I call the dealership to find out he is not in today and off tomorrow and there isn't anyone else I could speak to. 

• Initial Complaint

  Date:06/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, This is my second complaint on Darcars. The first complaint was about my breaks which they kept saying nothing was wrong with them. a month pass and I had to show them video of the problem to prove to the service department something was wrong. then I paid a 600.00 fee for some loose sewers that had nothing to do with my breaks making noise. After I sent them the video the fixed the problem, they claim wasn't wrong. When I went in for the repairs, I stated to them that they needed to check all four breaks, brake pads, and roaders, they stated they did. now fast forward to May my car is doing the same thing again, so I went in again and had to pay $1090.00 to get my roaders and brake pad replace, which should never have happened due to me asking them back in February 2023 to check. I have spent so much money on repairs that never is completed the correct way. I need a refund for all the work that wasn't completed. I have had problems with this company for 3 years now and its not getting better. None of the General Managers has been no help at all. I have two small children that I take to school and rides in my car everyday, so for my brakes to have problems is a safety issue.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obtaining our vehicle from DARCARS Collision Center of Marlow Heights Our vehicle was taken to DARCARS Collision Center of Marlow Heights after an incident on 09/23/2022. They did the initial inspection and gave an estimate of 7 days to repair the damages. However, it’s been more than 4 months (4 months and 11 days to be exact) and they still haven’t completed the repair and haven’t given us a date by which We have been in communication with them throughout the process and they have kept promising us that the repair will not take more than two weeks. However, it’s February now and we don’t have a reasonable hope of getting our Car back any time soon (if ever) without taking legal action. We do understand that difficulty in obtaining the necessary parts and other unforeseen reasons can delay the repair process. However, even by their own admission, it has taken exceptionally long to complete the repair in our case. We simply don’t think they are putting even the minimal amount of effort.

  Business Response

  Date: 02/17/2023

  CRM *************************** followed up with the Dealer Team please note: This vehicle has been completed and picked up.  The customer picked up last week.  This was a very extensive repair.  Due to delays and back ordered parts we were on schedule.  This vehicle had over 17k worth of damages.  The customer knew from initial inspection this would take multiple months to complete.  The final issue that held it up was the payment confirmation.  We were owed over $9k that had to be collected.  Please close. Thank you, ***************************
  

  Customer Answer

  Date: 02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14,2022 I traded in my 2017 Jeep ******** to Darcars on ************************** Suitland, MD *******. When speaking with the sales person he insured me that the car was certified and had no mechanic issues. This car was priced at 49,000. The next day when I went to the dealership to pick up the car, The inside was dirty the arm rest was broke into different pieces, brakes was bad and had to be fixed two different times, I only received one key which the cars come with 2, at the moment I still only have one key. When starting up the car it makes a noise which I have sent videos of the noise to two of there service departments and they still staying nothing is wrong and that the car have to make the noise in front of them before they can see if something is wrong. I talk to the GM he stated he can not take the car back and didn't offer any options on a 49,000 car that's having issues after having the car for one day. No one at this company has been any help and we have been a customer of them for about 2 years now. Not to mention the first car they sold us was a bad car and they were saying nothing was wrong with it and sent the car to be looked at by Chrysler dealer and a list of problems came back so they had to buy the car back from me. I am at my breaking point with this dealer because they are selling bad cars to people at a high ticket price also false advertisement. Thank you. 

  Business Response

  Date: 01/06/2023

  CRM Sherlene L**** followed up with the dealer team.  Please note the Jeep was purchased on 6/10/2022.  The price of the car was $38,000 (Not $49,000) The customer complained about the brakes on 10/7/22 which was 4 months later and 6000 miles. The service replaced them (they were not under warranty).  Good will ONLY. RO#*******.  Customer is more than welcome to trade her car for another car.  Customer has an appointment to see the Manager on Saturday, 1/7/23 @ 1;30 to close this matter. Thank you, Sherlene L****

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, 2022, My SUV was dropped off at the shop because the Throttle Contol Warning light was on. The repair shop misdiagnosed the issue on my car. I paid $2,442.84, when I picked up my car before I got halfway home the same light came on. I returned my car back to the shop and while waiting they stated that the throttle body needed to be replaced, I told them that, that was the issue and that if they had test drove my car that they would have noticed that the light was still on. Now they want to charge me another $1,500 to replace the Throttle Body that should have been replaced from the start. I feel that I was charged for work that my car did not need. Not to mention that they have had my car since 7/26/2022. I just want my car repaired.

  Business Response

  Date: 09/06/2022

  CRM Sherlene L****, followed up with *** ******, Service Manager, All matters have been resolved with the customer and she is happy. Please close. Thanks Sherlene L****