Complaints

This profile includes complaints for Nava Health and Vitality Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nava Health and Vitality Center

  9755 Patuxent Woods Dr STE 100 Columbia, MD 21046-2288

• 

  Nava Health and Vitality Center

  8880 McGaw Rd STE B Columbia, MD 21045-4713

• 

  Nava Health and Vitality Center

  11568 Old Georgetown Rd North Bethesda, MD 20852-2789

• 

  Nava Health and Vitality Center

  5 Wisconsin Circle Chevy Chase, MD 20815

• 

  Nava Health and Vitality Center

  1800 M St NW Washington, DC 20036-5802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership with this company 8/7/2024 and they charged a friends credit card and mine $455. They have not contacted me nor have they refunded the fees. They responsible to get ahold of and cant explain phantom charges that appear on your credit card statement. They accidentally linked my friends card to my account so they constantly bill us both for charges that we did not make. This company has done this to multiple customers and has yet to rectify the issue

  Business Response

  Date: 04/28/2025

  Good morning, the $455.00 charge that was billed to the wrong card has been refunded.

  Thank you,

  **** Health

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 I contracted with **** Health for a membership & to receive *** pellets and nutrition counseling. I was told that only my OFFICE VISIT to review my bloodwork would be billed through my insurance and my responsibility would be 50%. This process continued from May 2024 -Nov 2024. In January 2025 I canceled my **** membership and am no longer receiving any services from ****. On April 16, 2025 I received an email from **** notifying me that a document has been sent to me by my provider at **** health. I also saw there were numerous charges to my credit card from ****. Upon inquiring with **** billing on April 17, 2025, I was informed - albeit almost 1 year later - that there was an OFFICE VISIT that was part of the pellet insertion appointments and nutrition counseling of which was billed to my insurance and that these OFFICE VISITS were not part of the cost of the actual pellets and the nutrition counseling appointment that I paid for. These OFFICE VISIT charges were never conveyed to me at the time of any of my 4 pellet insertions or nutrition counseling appointments. Had I been notified of the additional OFFICE VISIT charge at the time of the pellet insertions or nutrition counseling, I would be able to make an informed decision about the procedure. To wait almost 1 year later to inform me that **** was charging these additional fees is completely shocking and unprofessional. And to use a credit card on file after I have canceled my relationship with **** amounts to unauthorized use of my card. I was not notified of these OFFICE VISIT charges at the time of each pellet insertion or nutrition counseling and I was NOT notified in advance that there would be an additional charge until after the charges were posted to my credit card account. The invoices are dated 2 days before the receipt of the charges, yet I was only sent an email from **** that there was a document that had been sent to me by my provider at **** health the day of the invoice.

  Business Response

  Date: 04/28/2025

  Good morning, 

   

  We have refunded the requested amount of $304.55 back to the original payment method. Sorry for the inconvenience.

   

  Thank you, 

  **** Health

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a member for 3 years. Doctors seemed great at first and their med regime helped BUT I have never understood the charges and anytime Ive asked a question I was made to feel very much like I just must not understand their system and they would talk to me like I was uneducated. I dealt w it bc the meds were great. Then they changed my provider every single visit despite me asking not to have that happen. Then my medications arrived with a strange looking pill in it which turned out to be a a *** enhancement pill for men- certainly not my medication. I was offered nothing but an apology for this potentially dangerous mistake. I have always had trouble getting anyone to fill my meds correctly or on time despite many calls e-mails and in person visits. My doctor notes are jumbled and half are missing from my online records. The final straw for me was this month i have been receiving many texts says Im being charged $50 for this or that- to the tune of a couple hundred bucks. I called for explination got the run around and was told a manager would call me within 48 hours its been almost 4 days and nothing. I asked to cancel and they said I have to talk to this mysterious manager who never calls back. This place is a money grab at best and malpractice at worst and I just want off this horrible expensive unprofessional ride.

  Business Response

  Date: 04/28/2025

  Good morning,

  We  have spoken with Ms. ********** and resolved this issue as well as refunded her payments.

  Thank you,

  **** Health

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3 March 2025, I received six unexpected invoices from ****. After I had paid all the charges at time of each visit, **** charged hundreds of dollars and retroactively put through my insurance leaving me with copays totaling $325! These invoices covered visits from 11 June 2024 until 2 October 2024. I spoke with **** 3 March 2025, and was told my situation would be reviewed and I would be contacted within 72 hours. I was never contacted. I followed up with **** on 11 March ******************************************** within the next couple of days. That has never happened. I want to hear from a manager and get this matter resolved.

  Customer Answer

  Date: 04/14/2025

  **** has contacted me directly and has settled this issue to my satisfaction.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership on 5/29/24. Before that cancelation, I had paid in full for all the services that I have received via my credit card. I spoke with management regarding my dissatisfaction with the services that I had received and they facilitated the cancelation. At the time of cancelation, I had paid for all services and nothing was owed. 8 months later, I have been charged at total $175 to the credit card that they kept on file despite no longer being a patient. I called billing and they could not tell me why I was being billed. I asked to dispute the charges and they said a manger will call. I have not heard from anyone for these fraudulent charges.

  Business Response

  Date: 02/27/2025

  Thank you, *******, for sharing your complaint and, providing the **** team with the opportunity to respond and, escalate to our client service team. A manager will be contacting you directly to talk through your experience. 

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 02/28/2025

  **** Health reached out yesterday and said they refunded me and took my credit card off the file. Today I have received an invoice that my credit card is to be charged again. 
  They did not take my credit card off the file like they said they did. They lied to me.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/13 **** made an appmnt for a 30 minute initial consult & assessment and told me that the charge for the video call would be $99 as stated on the website. And out of that amount my copay would be only 10%. On 01/14 after the video call I was charged a total of $403! I received a receipt where **** charged my credit card $180 which they said was my copay. On 01/15 I called to rectify what I assumed was a honest mistake. Not only was the *** rude and dismissive, she also refused to acknowledge their mistake and said that they had called my insurance and this is what my charge would be. A complete lie! She gave me some code ***** and said- call your insurance.I asked for a refund back of my copay charged $180 which I paid with my credit card she dismissively said an office manager will call me back in ***** hrs. I called my insurance and they said no one from **** called them and the code (*****) was for a 60 minute in-person visit! Which never happened! On 01/16/2025 after no one called I called **** again, explained the overcharge situation - again was told someone will call back. The *** also said the $99 was for cash pay. And because I used insurance the charge is different (another lie) When I said nowhere on your website it says that and how can I pay cash as I did a tele visit he had no answer for me , he simply said office manager will call in 3-5 days! Upon not receiving any call back I called again on 01/20, again same answer office manager will call me back. Its been a week no one has called me yet! Which leads me to think that **** has committed insurance fraud knowingly. Various ***s had been notified of my situation many times. There is no ***onse or rectification from ****. I would like a full refund of the copay overcharge $180.32 and also withdrawal of insurance claim of the remaining amount of $223. I will pay the correct amnt $99 only after the refund. I am planning to escalate this to other agencies if I dont get my refund back immediately!

  Business Response

  Date: 01/27/2025

  Thank you, ******, for taking the time to alert us to your complaint. We have escalated this to the manager of client services and, you should expect to be contacted directly to address the issues you have outlined. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22863844
  
  I am rejecting this response because:
  
  I has been two weeks ( 10 business days) since this was escalated to manager of services MULTIPLE times! Yet again **** has come back with the exact same response I have been given when I made the phone calls. 
  I need my refund as well as withdrawal of claim with my insurance ASAP!

  
  ****** *****

  Business Response

  Date: 01/30/2025

  Thank you. We will have our Director of client services reach out to resume the dialogue. 

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22863844
  
  I am rejecting this response because:
  
  **** again sent me a bill where I was charged $10.62 without any explanation! Or authorization from me ! 
  I called **** and left a message for their manager to call me. **************** manager **** then called back without any clue about my case and said $403 was what my insurance charged for the service on 1/14. I AGAIN had to explain that as per my insurance the code ***** was for in- person office visit of ***** mins. I AGAIN mentioned that on the website the consult price is $99 and the amount they charged $403 is incorrect, she again said that is the cash price?! Nowhere on their website this is mentioned. She again had no explanation when I mentioned that was not what I was told in my initial phone call with **** on 1/13. She then said her supervisor will call me. 
  
  ****** *****

  Customer Answer

  Date: 02/12/2025

  Hi,
  I would like to reopen the file. **** healthcare has not yet withdrawn the total claim of $403.44 that they wrongly filed with my insurance. They used an incorrect code# ***** with my insurance which is for a ***** min in- office patient visit that never happened! The fraudulent charge has not yet been resolved.
  Thanks!
  
  Best Regards,
  ****** *****

  Customer Answer

  Date: 02/12/2025

  Hi,
  I would like to reopen the file. **** healthcare has not yet withdrawn the total claim of $403.44 that they wrongly filed with my insurance. They used an incorrect code# ***** with my insurance which is for a ***** min in- office patient visit that never happened! The fraudulent charge has not yet been resolved.
  Thanks!
  
  Best Regards,
  ****** *****

  Business Response

  Date: 02/28/2025

  Thank you for the notification. We will escalate this again to client services and have a representative contact you directly. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22863844
  
  I am rejecting this response because:

  Someone called ***** (NOT the office manager) called and left a message to call back at a certain number. He said its his direct line. When I tried calling back at that number iseemed incorrect. There was no ringtone and it went directly to an automated line without any option to leave a voicemail. 
  I had emailed their office manager *** as well but there has been no response. 
  There has been NO follow up call. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/04/2025

  *** Kapur has been refunded in full and her claim adjusted off. This issue has been resolved and Ms. ***** said she will update her complaint. Thank you.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a hair loss treatment through *** and I paid in advanced for all the 4 treatments. I received the first one on late July. After the first treatment I was told the nurse who is the only one who administer those treatments would go on maternity leave and they would hire a temporary replacement nurse to continue the treatment. I did receive a call in late ****** letting me know that they were still looking for a nurse. I called back twice and no one responded back. Finally a few weeks ago I called the call center and they told me they will contact the clinic in order for someone from the clinic to contact me but no one has not reached out to me and we are 3 months in since my first treatment began and I have not received what I paid for so at this point I want to get a refund for services not rendered.

  Business Response

  Date: 10/11/2024

  Thank you, ****, for providing us with the opportunity to respond to your complaint. We have escalated this to tour *************** Manager and, you should expect a call directly with the goal to fully resolve the issues described. 

  Customer Answer

  Date: 11/19/2024

  I submitted a complaint a few weeks ago. The provider did return my call and left me a voicemail. I called *** ( **************** Manager ) back but she was not available and a representative told me she would contact me to schedule my appointment. However, she never reached out to me and at this point all I want is to get my money back in a form of a refund because I do not want to keep doing business with such unprofessional people.

  Business Response

  Date: 11/19/2024

  We will make sure that a client services manager contacts you to facilitate your request.  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not been able to obtain any itemized statements for the care of our daughter while she utilized **** Health and Vitality services. We had to pay out of pocket for all services renedered and when we attempted to get the statement for the dates of service, they refused to relinquish those bills to us.

  Business Response

  Date: 08/01/2024

  Ms. *****, 

  We appreciate the opportunity to directly address your complaints.  A client services manager will be contacting you shortly to learn more about the issues you have experienced.

  Thank you, 

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Nava Health based on a friend referral. After my initial screenings I was sold a program and products (to which I agreed to). One of the offerings was a monthly subscription that included reimbursement for billing. I have credits from June and July $99 each. I contacted them on June 25, 2025 to use my credit towards the charges I knew I was approaching (because I had not received my first invoice from services on May 6 and May 15, 2024. At that time, I was informed I would receive a bill from ******* and they could not use the credit towards that bill. That made sense to me, despite feeling bamboozled by being told I could use the credit towards my bill. My MAJOR ISSUE is on July 1, 2024, my credit card was charged 138.20 and on July 4, 2024, I was charged 102.28. I also referred a friend and should receive an $100 referral credit. When I called on July 8, 2024, I was told I could not use the credit because I used my insurance (which did not make sense to me at all). The call was escalated, and I was informed I could not use the credit because the appointment was in May. I told them, you do not even offer programs until AFTER you complete your initial screenings and bloodwork, so they are not being honest when they market the subscription. When I asked how could I use the credit I was told when they bill was generated I did not have a credit. I informed them that they could not know how much I owed until AFTER my insurance was billed so it would only make sense the credit could not be used until AFTER you receive payment from the insurance. She agreed. I asked WHY would I be charged in July for things they knowingly are aware I had credit for. I asked for my account to be adjusted to reflect the credit and they stated they would not. I asked for my credit card to be taken off the account and not to be charged because at this point they are stealing my money. I want my credits to be charged to my account. This company is a fraud.

  Business Response

  Date: 07/10/2024

  Thank you, Ms. ******, for bringing us this complaint. We see all feedback as an opportunity to both learn and improve. We have escalated your complaint to the client services team and, you should expect to be contacted promptly by a Nava team member. 

• Initial Complaint

  Date:06/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Nova with a question. Based on a telephone conversation, I determined that their services will not be a good fit for me. I thanked the Nova representative and indicated that I am not interested in using their company. Despite the request to stop contacting me, Nova keeps calling me and leaving me voice messages every two days. This is spam and harassment, and I want it to stop.

  Business Response

  Date: 06/10/2024

  Thank you, *****, for taking the time to share your concerns. We have escalated the issue and will make sure that you are removed from further outreach efforts.