Customer ReviewsforNava Health and Vitality Center

I believe the medical professionals working at Nava Health (I went to the Fairfax location) are qualified and professional. Where this service breaks down is the sleazy, sneaky, sales pitches, and the run around you get when trying to cancel a service. I have diabetes. The Nava Doctor suggested I take semaglutide to lower my A1C levels. At the end of the visit with the doctor, I was forwarded to someone to close out my visit. They call these people "health coaches" but they're really just salespeople. The semaglutide that the Dr. suggested is part of a program called "NavaRX" and it costs $1130 for this program. The sales rep explained that the semaglutide is billed for weight loss and therefore would not be covered by my insurance. "But I have diabetes? That's the primary use for semaglutide, why would it not be billed as that?" "Oh, I can email my manager and get back to you." She never got back to me. It seems ridiculous to me that you would charge a diabetic $1130 for a routine diabetic medicine that would be covered by their insurance, especially if you are already in the practice of billing insurance companies. Trying to "upsell" people with legitimate medical conditions in need of medical care is not a good look. After this, I tried to cancel the $90 a month "subscription" I was paying as I saw no benefit. The sales rep that tried to sell the $1130 semaglutide said she would take care of it and I would receive an email. After a week with no email, I called back and was told that they could not cancel my subscription and I needed to call another number instead and there's a 30-day window or something AND if I get a voicemail, I need to leave this specific information AND follow up with ANOTHER call to cancel. It's absolutely ridiculous. This place is selling people false dreams and absolutely fleecing them in the process.

Dear Ms. ********,

Thank you for taking the time to share your experience at Nava Health. We are truly sorry to hear about the frustration and disappointment you encountered after your initial positive experience with our medical team. We sincerely value your concerns and appreciate you bringing them to our attention.

We understand how disheartening it is to feel misled or pressured after a promising start, and we want to apologize for the disconnect between the care you received from our medical team and the information you received from the health coach.

We have escalated this internally, and a client services representative will contact you to gather additional details so we can fully resolve your complaints and accommodate your request to end your membership. 

We want to reiterate our unwavering commitment to providing our clients with the highest quality healthcare, including holistic approaches to diabetes management. We understand that trust is paramount, and we are deeply disappointed that your experience fell short of our standards.

I scheduled an initial consultation with NAVA center. I expected to pay $20.00 copay for screening and $275.00 for additional blood work. They have refunded a portion of what was charged to my credit card. Today I received an additional invoice for $280.00. To date I've been either charged to my credit card or invoiced for almost $1000.00. Unethical billing practices do not trust this business.

Mr. ********, 

We have received your complaint and are immediately escalating this to our client services team. Please expect to be contacted directly by a Nava team member to address your billing complaint. Thank you for this opportunity to resolve your complaint. 

I have yet to be contacted by a NAVA representative. However, you did charge my credit card $280.00 despite being told to you are not authorized for charges. I requested you to remove my credit card information for you system and was told that was done. I've contacted my insurance company. Based on their contract with NAVA blood work is covered under a negotiated rate and patient cannot be balance billed for amounts above the negotiated rate.

I resigned my membership with NAVA in August. They are continuing to charge my credit card (September through December). I have called them and sent an email as advised by them with my credit card statements asking that they cease charging the card. I've asked to speak to billing. They responded they had no access to billing and said that submitting the credit card statements to them would not necessarily result in a cessation of charging the card! I have not had a response.

Hello Margaret, we apologize for the inconvenience and we are sorry to see you go. As of 1/6/2022, the membership director confirmed that your membership should have been cancelled and last payment should have been taken out in October. November, December and January payments have been refunded to the card on file. Membership Director attempted to contact you to give you an update on situation and left voicemail. Please reach out to us first so that we can resolved the issue immediately.

When I called NAVA in Columbia, the person I spoke with confirmed that I had cancelled the membership in August 2021. It is not true when NAVA states . . ."your membership should have been cancelled." As previously stated, it had already been cancelled as of August. I had sent my credit card statement showing the card had been charged after cancellation. The statements confirmed charges in September, October, and December. Because I couldn't find the statement for November, NAVA did not refund me for that month. They refunded September, October, and December. Why not refund November -- common sense indicates that if they refunded December, they must have charged me for November regardless of a missing November statement. I was reduced to calling the credit card company to file a complaint and change out the card so that no further deductions from NAVA could occur. It was then that the credit card company informed me that I had also been charged for January 2022. It is only because the credit card company contacted NAVA, that they refunded me for September 2021 through January 2022. NAVA claims they had inadvertently NOT cancelled my membership; however, in August, I had spoken with a representative in billing to cancel. They assured me my membership as of that day was cancelled.

I have had a great experience with NAVA's doctors. They were able to pinpoint health issues and to make recommendations which have worked well. However, in my opinion and in my experience, the billing department of NAVA leaves much to be desired.

Hello ********, We apologize for the inconvenience this has caused and we are happy to get this resolved as soon as possible. As stated above you were refunded November, December, and January payments. When you cancelled per signed membership agreement, requires a 60 day notice, which was advised on 8/9 when you decided to cancel membership. September and October payments were not refunded November, December and January were. We have also sent you an email confirmation of the refunds. If you have any further questions please feel free to contact us at 800-762-6282 as it will be the quickest way to get any issues resolved as soon as possible. Again, apologize that you were continued to be billed and we are glad we were able to process the refund for the moths charged in error.

Cancelled memberships should transpire immediately without charging credit cards for two additional months. Just another practice that NAVA uses to take financial advantage of clients.