Reviews

This profile includes reviews for Nava Health and Vitality Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nava Health and Vitality Center has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nava Health and Vitality Center

  9755 Patuxent Woods Dr STE 100 Columbia, MD 21046-2288

• 

  Nava Health and Vitality Center

  5 Wisconsin Circle Chevy Chase, MD 20815

• 

  Nava Health and Vitality Center

  1800 M St NW Washington, DC 20036-5802

• 

  Nava Health and Vitality Center

  8880 McGaw Rd STE B Columbia, MD 21045-4713

• 

  Nava Health and Vitality Center

  11568 Old Georgetown Rd North Bethesda, MD 20852-2789

Review Details

• Review fromTierra T

  Date: 02/23/2025

  1 star
  I received an invoice several months after the one appointment I attended online. I did not find the appointment to be helpful at all. I quickly ceased to use the services after that appointment and made no future appointments. Nava sent me an invoice several months later with no due date. Then in writing on the same day they sent the invoice, they told me money would be taken from my account two days later. I explained that I never pay a copay this high and let them know I would be contacting my insurance company. I asked them not to take my money. They withdrew the money from my account. I do not have autopay with this company.

• Review fromJoyce N

  Date: 01/17/2025

  1 star

  Joyce N

  Date: 01/17/2025

  Not good people with whom to do business. All they are interested in is money. It’s a yearly membership but they go into your account with out notifying you. I paid them with a credit card and they keep on going to that account when I did not give them authorization todo so. Just money hungry people. Stay away from them

  Nava Health and Vitality Center

  Date: 01/23/2025

  Ms. *****,

   

  We appreciate your feedback and thank you for bringing your concerns to our attention. We have escalated the issue and you should expect to be contacted directly as what you have described is not aligned with our standard billing practices. Thank you. 

• Review fromNora R

  Date: 11/22/2024

  1 star

  Nora R

  Date: 11/22/2024

  HUGE REGRET!! COMPLETE RIP OFF. RUN AWAY FROM NAVA. This experience was TERRIBLE. It started off great. I chose Nava over a similar type of "medical hollistic" center because they said they took my insurance and my blood work and Wavi scan is covered. ITS NOT COVERED. They jack up the price, they use their lab (instead of my lab thats covered by my insurance), they over charge for all these tests that are basically useless. I really wanted to give this a try and was very hopeful but it was constant screw ups and constant charges on my credit card. THEY REQUIRE A CREDIT CARD ON FILE WHEN YOU BEGIN. That should have been a signal for me to run. I only received 1 vitamin when I ordered 2. I was treated like I was a liar. It took multiple phone calls until I finally got a manager who said they would send it. I paid nearly $800 and got a few video calls and an Iron supplement and a thyroid supplement. They charged my insurance over a thousand dollars on top of my $800. I could have gotten this crappy vitamin at Walmart. I spent countless hours on the phone trying to straighten this out and numerous emails. I had to try to resolve this while I am working. I feel they lied to me. I could not get 1 question answered by the nutritionist that I forgot to ask during my call and was told I need to have another consultation. This "consultation" costs $139. Its a way to extort more $$. I was told I should order my hormones. I was told originally I should only use 1 hormone. Why are they now trying to send me 2?? What if I said yes? Would I be taking something that I dont need and could potentially harm me? All they do is charge, charge, charge you. I finally had to turn off my credit card so I could try to straighten this out. I finally had to give in because I work for a living and cannot keep devoting hours to this. It of course has to be taken care of during business hours. It was a very expensive lesson that I will never forget. I hope someone else will learn from my mistake

  Nava Health and Vitality Center

  Date: 11/26/2024

  Nora, we appreciate the opportunity to address your complaints directly. We have been in contact with you and are already working through the issues you have outlined to provide a resolution and restore your experience. Please advise if you are still dissatisfied. 

• Review fromCaroline F

  Date: 11/19/2024

  1 star

  Caroline F

  Date: 11/19/2024

  Horrible company - sounds great but they only want to sell you supplements and packages. Not really interested in your health. I paid the subscription, testing and appointments to get my thyroid medication. I was told during the telemeeting that the prescription had been sent to my local pharmacy. It had not - that was Friday, it is not Tuesday. There is no one to talk to; just leave numerous messages to a call bot. I have messaged at least 7 times and no one had contacted me. This is for a medication I can't be off of and now it has been 3 weeks because of NAVA.

  Nava Health and Vitality Center

  Date: 11/21/2024

  *** ******** 

  We apologize for the difficulty you have experienced in making contact with our client services team. We have escalated this complaint and, you should expect to be contacted directly. 

• Review fromMichael Y

  Date: 11/11/2024

  1 star

  Michael Y

  Date: 11/11/2024

  **Review Title: A Complete Nightmare - Avoid NAVA Health at All Costs!** I cannot express how utterly disappointed I am with NAVA Health in Columbia. This has been the worst experience I've ever had with a health organization, and that's saying a lot. Their communication is abysmal—I've never encountered such negligence anywhere else. It feels like they’ve got new ownership who either don’t care about their patients or are just completely incompetent. Let me break it down: I had my blood drawn over six months ago and have spent the last four months trying to get my results. I've sent countless texts, emails, and made phone calls—all to no avail. It's as if they’re actively ignoring me! The lack of communication is beyond frustrating; it’s downright unacceptable for a health organization. To add insult to injury, I recently received a text from them reminding me to update my payment method for my yearly membership—no mention of my test results or any form of customer service follow-up whatsoever! Clearly, they're more interested in collecting payments than providing actual healthcare. If you value your time and sanity, do yourself a favor and steer clear of NAVA Health. They clearly prioritize profits over patient care, which is not what anyone should expect when seeking medical attention. Save yourself the headache and look elsewhere!

  Nava Health and Vitality Center

  Date: 11/14/2024

  *** *****, 

  Thank you for taking the time to provide your detailed issues and, complaint. We have escalated this to our client services team and, you should expect to be contacted by a manager shortly. 

• Review fromGrace S

  Date: 10/03/2024

  1 star

  Grace S

  Date: 10/03/2024

  I called and spoke with a Nava Health customer rep in August and inquired about starting with Nava. I asked the customer representative what the initial first client appointments would be as well as the total max I would pay out of pocket if insurance did not cover me. The customer representative told me that there would be 3 virtual appointments with staff and the max I would pay was $265 per medical virtual visit if insurance did not cover it. And she informed me that the lab cost was $625. Based off this information I agreed to schedule the appointments assuming that $1,420 was the max I would pay and that I assumed insurance would cover some of this. I just received a document for the lab work that said $2,466 was billed to my insurance and that I owe $1,890. My insurance has also been billed $400 for the appointments with staff and I am owing $150-190 per virtual appointment. Which brings my total payments due to over $2,000 which is even significantly higher than the max out of pocket that the customer representative told me. Either the customer representative lied to me about the costs or she signed me up for more services than I agreed to over the phone. I checked my phone provider and it looks like my call was August 1 2024. I would like a transcript of the call recording.

  Nava Health and Vitality Center

  Date: 10/04/2024

  Thank you, ****** for taking the time to share your concerns. We are committed to providing transparency in our hybrid insurance model but, the continuing changes on the insurance provider side can complicate these efforts. We are escalating your complaint to our client services team right away. A representative will be contacting you to learn more about your experience and to provide direct resolution. 

   

• Review fromAngela C

  Date: 12/19/2023

  1 star

  Angela C

  Date: 12/19/2023

  I believe the medical professionals working at Nava Health (I went to the Fairfax location) are qualified and professional. Where this service breaks down is the sleazy, sneaky, sales pitches, and the run around you get when trying to cancel a service. I have diabetes. The Nava Doctor suggested I take semaglutide to lower my A1C levels. At the end of the visit with the doctor, I was forwarded to someone to close out my visit. They call these people "health coaches" but they're really just salespeople. The semaglutide that the Dr. suggested is part of a program called "NavaRX" and it costs $1130 for this program. The sales rep explained that the semaglutide is billed for weight loss and therefore would not be covered by my insurance. "But I have diabetes? That's the primary use for semaglutide, why would it not be billed as that?" "Oh, I can email my manager and get back to you." She never got back to me. It seems ridiculous to me that you would charge a diabetic $1130 for a routine diabetic medicine that would be covered by their insurance, especially if you are already in the practice of billing insurance companies. Trying to "upsell" people with legitimate medical conditions in need of medical care is not a good look. After this, I tried to cancel the $90 a month "subscription" I was paying as I saw no benefit. The sales rep that tried to sell the $1130 semaglutide said she would take care of it and I would receive an email. After a week with no email, I called back and was told that they could not cancel my subscription and I needed to call another number instead and there's a 30-day window or something AND if I get a voicemail, I need to leave this specific information AND follow up with ANOTHER call to cancel. It's absolutely ridiculous. This place is selling people false dreams and absolutely fleecing them in the process.

  Nava Health and Vitality Center

  Date: 12/20/2023

  Dear Ms. ********,
  
  Thank you for taking the time to share your experience at Nava Health. We are truly sorry to hear about the frustration and disappointment you encountered after your initial positive experience with our medical team. We sincerely value your concerns and appreciate you bringing them to our attention.
  
  We understand how disheartening it is to feel misled or pressured after a promising start, and we want to apologize for the disconnect between the care you received from our medical team and the information you received from the health coach.
  
  We have escalated this internally, and a client services representative will contact you to gather additional details so we can fully resolve your complaints and accommodate your request to end your membership. 
  
  We want to reiterate our unwavering commitment to providing our clients with the highest quality healthcare, including holistic approaches to diabetes management. We understand that trust is paramount, and we are deeply disappointed that your experience fell short of our standards.

• Review fromDaniel G.

  Date: 10/18/2023

  1 star

  Daniel G.

  Date: 10/18/2023

  I scheduled an initial consultation with NAVA center. I expected to pay $20.00 copay for screening and $275.00 for additional blood work. They have refunded a portion of what was charged to my credit card. Today I received an additional invoice for $280.00. To date I've been either charged to my credit card or invoiced for almost $1000.00. Unethical billing practices do not trust this business.

  Nava Health and Vitality Center

  Date: 10/19/2023

  Mr. ********, 
  
  We have received your complaint and are immediately escalating this to our client services team. Please expect to be contacted directly by a Nava team member to address your billing complaint. Thank you for this opportunity to resolve your complaint. 

  Daniel G.

  Date: 10/23/2023

  I have yet to be contacted by a NAVA representative. However, you did charge my credit card $280.00 despite being told to you are not authorized for charges. I requested you to remove my credit card information for you system and was told that was done. I've contacted my insurance company. Based on their contract with NAVA blood work is covered under a negotiated rate and patient cannot be balance billed for amounts above the negotiated rate.

• Review fromDavina B

  Date: 10/04/2023

  1 star
  I made a first initial virtual appointment with Nava center. I waited twenty minutes in the virtual waiting room. No one came, so i called and then was told my appointment was cancelled because I didnt finish my paperwork. I did finish my paperwork preceding the appoinmetnt but did leave some boxes in med history unchecked because they were not relevant. They wanted a reacheduling - i wont be back. At no point was i either warned to click every square in med history, or even told the ponmnt had been cancelled.