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Initial Complaint
08/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a gift for my spouse on July 19th and it said it was delivered on July 25th to a parcel box however, I don’t have a parcel box. I have been calling, emailing and trying to use the customer service chat to report this issue since July 26th. Ot is now August 5th and since than I not have gotten any response about my missing order which is very frustrating. At this point I just want my money back and will not be ordering from this company again
Business response
08/09/2024
**** states the order was delivered.
**********************
Copy Add to Informed Delivery
Latest Update
Your item was delivered in or at the mailbox at 12:46 pm on July 25, 2024 in *************** ** ******
Customer response
08/12/2024

Complaint: ********

I am rejecting this response because I keep getting the same response I can see that it said delivered and that’s why I have been looking for the package. However, I have not received anything as of yet and I have been going back and forth for almost a month now which is frustrating.

Sincerely,

******* *****
Business response
08/13/2024
Please email us confirming your correct address so we can file a claim and reship.
Customer response
08/14/2024

Complaint: ********

I am rejecting this response because: my address is ** *********** ****** ************** ** *****. And these earrings was a birthday gift. It’s been over a month now and I don’t need a reship as I already purchased another gift from *****.

Sincerely,

******* *****
Business response
08/16/2024
Order was shown as delivered to the customers address on the shipping label
Customer response
08/19/2024

Complaint: ********

I am rejecting this response because I understand that it said it was delivered, but I did not get the package. This is becoming very frustrating the day that it was said that it was delivered. I went to go check and there was nothing there.

Sincerely,

******* *****
Business response
08/21/2024
It was delivered to your address according to ****, we guarantee delivery to the address provided. Post delivery issues will have to be dealt with whoever has access to your mailbox.

Customer response
08/22/2024

Complaint: ********

I am rejecting this response because: this item never made it to my mailbox. The first day it said that it was delivered. I went to go check. I messaged you guys the same day and said my package said it was delivered, but I don’t see anything so I waited and wait and I still didn’t get it but it said it was delivered. I emailed you. I have all of the emails. I called you guys and left a message and this was from day one I didn’t receive my package so I don’t know whose fault it is. Nobody had access to anything so I just don’t want to pay for a product that I did not receive, this is my first time order from his company will be doing it again. I’m not satisfied with your customer service. They never called back or anything. No response on anything. I had to literally go through the Better Business Bureau just to hear back from someone and that’s not fair as a customer .

Sincerely,

******* *****
Customer response
08/30/2024
I will put in a fraud report with my bank
Initial Complaint
06/07/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered two items from this business and only received one. I have been emailing the company and trying to get a hold of someone on the phone; however, I haven’t received any response. I cannot leave a vm to request a call back either cuz their vm is full.
Business response
06/08/2024
We could not locate a record of an order by this email address provided. Please provide an order number.
Initial Complaint
04/17/2024
Complaint Type:
Customer Service Issues
Status:
Unanswered
The business failed to respond to the dispute.
Return Refund Request. Order#********* **** ******* to orders Feb 9Details Hello, I wanted to first say the products are great and more than I expected. However, I did order 2 items to small and requesting return to refund my card. I have since already made a second purchase to order the right size plus more items. Thanks so much. Items MBC80B-18 $44.95 10KCHDCROPE2.5MMLW18 $210 Looking for return instructions as well as refund amount to my CC when completed. Thanks so much A valued customer **** * HIPHOPBLING to me Mar 29Details I will check on that and get your replacement request put through. Thanks for your patience! We’ve just been little understaffed the past month. Follow HIPHOPBLING on ****** ***** ************ ********* **************** ******************* a return Never have received any returns. 14 emails saying they will process this the next day and nothing. Its been nearly 3 months.
Initial Complaint
03/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On march 17 ,20024 I made a purchase for $280.49 . On march 18 2024 the website state order fulfilled. But on **** website it says label created but waiting for shipper. On march 26 2024 I called the customer service line over 10 times requesting a refund. No live person notified me nor through my email. My Order #**********. On march 26 2024 I also made several attempts to notify via email. I ready to file a police report and Illinois attorney general office
Business response
03/29/2024
I checked and it is showing this order was delivered. In Addition customer then filed a claim with ********* and got a full refund.
Customer response
04/01/2024

Complaint: ********

I am rejecting this response because:
I reached out after approximately 5 days inquiry about shipment. This company never allowed a live agent to handle my complaint I called over 15 times and sent several items which i promptly filed a claim with *********, also within those numerous calls I asked for a shipping label just in case it arrive in April since no one responded. My issue is shipment and customer service . They will NEVER get my money again.
Sincerely,

***** *****
Business response
04/01/2024
The customer RECEIVED THE SHIPMENT AND GOT REFUNDED. This is a *******.
Initial Complaint
02/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a chain and shortly after it broke. I contacted the company via email and phone numerous times without a response. The phone number transfers to a cell phone with a full mailbox. I finally got an email response with a return label. I sent the chain back with the label. According to the tracking the package was received by HipHop Bling over a week ago. I still have not received a refund or a return email in regards to my refund. I even tried calling today and still the mailbox is full. I would like my money refunded as soon as possible. Thanks.
Business response
03/01/2024
I checked and this was refunded weeks ago.
Initial Complaint
02/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased Domed 5 Row Eternity Band VS Diamond Ring 2.77cttw 14K Yellow Gold ring on 12/19/2023 for $2759.40. Order arrived on 12/21/2023. Initiated return for $2749.45 on 12/23/2023 on RMA #SBFNUNFF. Per **** tracking #**********************, item arrived at return facility on 1/20/2024. Item was not picked up by recipient until 1/26/2024. After multiple unsuccessful live chat outreach attempts on 1/26/2024, 1/30/2024, 2/1/2024, 2/3/2024, and 2/6/2024, I called the company’s 800# as posted on its website and was sent to a voicemail box that was full. Still no response from the business as of 2/7/2024.
Business response
03/05/2024
We issued a refund on February 12th. We issued a refund even though it was past the 30 days, and the ring was worn and scratched and smelled like cologne. We do not understand this complaint. Customer rented the ring for free for a month.
Customer response
03/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Refund was issued approximately one week after complaint was filed.

Sincerely,

**** *********
Initial Complaint
02/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I returned a Limited Edition Iced Out Square CZ Steel Bust Down Watch to this company using their return label on Friday, January 26th 2024. Order#***#****** I have inquired about 3 times for refund and they have still yet to Refund me for My order. All I want is my refund.
Business response
02/06/2024
We apologize for any delays, we are processing orders in the order they are received. Thank you
Customer response
02/07/2024

Complaint: ********

I am rejecting this response because: the business received the returned item on 1/26/2024. They responded saying I would receive a refund in a few days and then they said shortly. Still no refund! That was almost 14 days ago. That is unacceptable and bad business practice. I want my refund!!

Sincerely,

******* *************
Initial Complaint
01/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On dec 21st I placed an order no. *********.Diamond goat pendant it’s jan3rd and they still haven’t shipped the order yet but keep sending e-mails saying I can buy the same pendant for 20 percent of or wait another business day three times. You can’t call or reach anyone from the company.
Business response
01/16/2024
We are communicating with buyer on this pendant that is on backorder.
Initial Complaint
01/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Late on delivery. I paid 39.99 dollers on jelerly that cost 27 dollers. I paid extra money for 1 to 2 business day delivery. Dec 18 order was placed. Received my order Dec 23. Five days took to get here. The whole reason I paid 39 dollers was for fast ontime delivery which they failed to reach. I just want a refund of the extra money I paid for expedite shipping. I paid for 1 to 2 business day delivery and took 5 days. Why did I pay extra money for they failed to get my order shipped on time. The whole reason why I paid for faster delivery...
Business response
01/07/2024
We are sorry to hear that your express shipment arrived late. Please accept our apologies for the inconvenience. We have refunded the shipping difference of $32 back to your card. Thank you for your business!
Initial Complaint
12/14/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
HiphopBling (HHB) does not have any live customer service representative they do not respond to phone calls or emails promptly. Purchased a diamond pendant on November 13, 2023 Order# ****** and delivered on November 21, 2023. Requested a return on 11/24/23 RMA #******** tracking #**** ********************** received by HHB on 11/28/23, email confirmed received by HHB. They said they will process the return shortly, its been 2 weeks no update. Dispute Filed with ****** on 12/11/23 in the amount of $1016.55 - Called HHB several times and sent emails regarding notifying ******/**** *** since the loan was through ******/**** and no response.
Business response
12/17/2023
This is false, the return / refund was processed BEFORE we received this complaint email.

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