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Business Profile

Jewelry Stores

Hip Hop Bling.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Hip Hop Bling.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift for my spouse on July 19th and it said it was delivered on July 25th to a parcel box however, I don’t have a parcel box. I have been calling, emailing and trying to use the customer service chat to report this issue since July 26th. Ot is now August 5th and since than I not have gotten any response about my missing order which is very frustrating. At this point I just want my money back and will not be ordering from this company again

      Business Response

      Date: 08/09/2024

      **** states the order was delivered.  

      **********************
      Copy Add to Informed Delivery
      Latest Update
      Your item was delivered in or at the mailbox at 12:46 pm on July 25, 2024 in *************** ** ******

      Customer Answer

      Date: 08/12/2024


      Complaint: ********

      I am rejecting this response because I keep getting the same response I can see that it said delivered and that’s why I have been looking for the package.  However, I have not received anything as of yet and I have been going back and forth for almost a month now which is frustrating.

      Sincerely,

      ******* *****

      Business Response

      Date: 08/13/2024

      Please email us confirming your correct address so we can file a claim and reship.

      Customer Answer

      Date: 08/14/2024


      Complaint: ********

      I am rejecting this response because: my address is ** *********** ****** ************** ** *****. And these earrings was a birthday gift. It’s been over a month now and I don’t need a reship as I already purchased another gift from *****.

      Sincerely,

      ******* *****

      Business Response

      Date: 08/16/2024

      Order was shown as delivered to the customers address on the shipping label

      Customer Answer

      Date: 08/19/2024


      Complaint: ********

      I am rejecting this response because I understand that it said it was delivered, but I did not get the package. This is becoming very frustrating the day that it was said that it was delivered. I went to go check and there was nothing there.

      Sincerely,

      ******* *****

      Business Response

      Date: 08/21/2024

      It was delivered to your address according to ****, we guarantee delivery to the address provided.  Post delivery issues will have to be dealt with whoever has access to your mailbox.

       

      Customer Answer

      Date: 08/22/2024


      Complaint: ********

      I am rejecting this response because: this item never made it to my mailbox. The first day it said that it was delivered. I went to go check. I messaged you guys the same day and said my package said it was delivered, but I don’t see anything so I waited and wait and I still didn’t get it but it said it was delivered. I emailed you. I have all of the emails. I called you guys and left a message and this was  from day one I didn’t receive my package so I don’t know whose fault it is. Nobody had access to anything so I just don’t want to pay for a product that I did not receive, this is my first time order from his company will be doing it again. I’m not satisfied with your customer service. They never called back or anything. No response on anything. I had to literally go through the Better Business Bureau just to hear back from someone and that’s not fair as a customer . 

      Sincerely,

      ******* *****

      Customer Answer

      Date: 08/30/2024

      I will put in a fraud report with my bank

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a necklace that did not fit and they ghosted me on all return email questions despite their refund friendly policy.

      Business Response

      Date: 06/08/2024

      emailed return instructions

      Customer Answer

      Date: 06/10/2024


      Complaint: ********

      I am rejecting this response because I still have not received the return auth code. I received a generic email to fill out a form, which I did, but I still have not received the return label. 

      Sincerely,

      ***** ******

      Business Response

      Date: 06/15/2024

      I just emailed you the prepaid return label since the portal did not work for you.


      We noticed you ordered the 16” Chain, we have that same chain in 18” 20” 22” 24” and 26” length.  Which length chain will you need?

      Customer Answer

      Date: 06/27/2024

      This vendor has still not refunded me despite me paying to return the product. I am going to fight this with my credit card. Horrible, horrible business. 

      Business Response

      Date: 07/04/2024

      Order refunded.

    • Initial Complaint

      Date:06/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two items from this business and only received one. I have been emailing the company and trying to get a hold of someone on the phone; however, I haven’t received any response. I cannot leave a vm to request a call back either cuz their vm is full.

      Business Response

      Date: 06/08/2024

      We could not locate a record of an order by this email address provided.  Please provide an order number.

    • Initial Complaint

      Date:04/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Return Refund Request. Order#********* **** ******* to orders Feb 9Details Hello, I wanted to first say the products are great and more than I expected. However, I did order 2 items to small and requesting return to refund my card. I have since already made a second purchase to order the right size plus more items. Thanks so much. Items MBC80B-18 $44.95 10KCHDCROPE2.5MMLW18 $210 Looking for return instructions as well as refund amount to my CC when completed. Thanks so much A valued customer **** * HIPHOPBLING to me Mar 29Details I will check on that and get your replacement request put through. Thanks for your patience! We’ve just been little understaffed the past month. Follow HIPHOPBLING on ****** ***** ************ ********* **************** ******************* a return Never have received any returns. 14 emails saying they will process this the next day and nothing. Its been nearly 3 months.

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 17 ,20024 I made a purchase for $280.49 . On march 18 2024 the website state order fulfilled. But on **** website it says label created but waiting for shipper. On march 26 2024 I called the customer service line over 10 times requesting a refund. No live person notified me nor through my email. My Order #**********. On march 26 2024 I also made several attempts to notify via email. I ready to file a police report and Illinois attorney general office

      Business Response

      Date: 03/29/2024

      I checked and it is showing this order was delivered.  In Addition customer then filed a claim with ********* and got a full refund. 

      Customer Answer

      Date: 04/01/2024


      Complaint: ********

      I am rejecting this response because:
      I reached out after approximately 5 days inquiry about shipment. This company never allowed a live agent to handle my complaint I called over 15 times and sent several items which i promptly filed a claim with *********, also within those numerous calls I asked for a shipping label just in case it arrive in April since no one responded. My issue is shipment and customer service . They will NEVER get my money again.
      Sincerely,

      ***** *****

      Business Response

      Date: 04/01/2024

      The customer RECEIVED THE SHIPMENT AND GOT REFUNDED.  This is a *******.

    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a chain and shortly after it broke. I contacted the company via email and phone numerous times without a response. The phone number transfers to a cell phone with a full mailbox. I finally got an email response with a return label. I sent the chain back with the label. According to the tracking the package was received by HipHop Bling over a week ago. I still have not received a refund or a return email in regards to my refund. I even tried calling today and still the mailbox is full. I would like my money refunded as soon as possible. Thanks.

      Business Response

      Date: 03/01/2024

      I checked and this was refunded weeks ago.

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Domed 5 Row Eternity Band VS Diamond Ring 2.77cttw 14K Yellow Gold ring on 12/19/2023 for $2759.40. Order arrived on 12/21/2023. Initiated return for $2749.45 on 12/23/2023 on RMA #SBFNUNFF. Per **** tracking #**********************, item arrived at return facility on 1/20/2024. Item was not picked up by recipient until 1/26/2024. After multiple unsuccessful live chat outreach attempts on 1/26/2024, 1/30/2024, 2/1/2024, 2/3/2024, and 2/6/2024, I called the company’s 800# as posted on its website and was sent to a voicemail box that was full. Still no response from the business as of 2/7/2024.

      Business Response

      Date: 03/05/2024

      We issued a refund on February 12th.  We issued a refund even though it was past the 30 days, and the ring was worn and scratched and smelled like cologne.  We do not understand this complaint.  Customer rented the ring for free for a month.

      Customer Answer

      Date: 03/06/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Refund was issued approximately one week after complaint was filed. 

      Sincerely,

      **** *********

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a Limited Edition Iced Out Square CZ Steel Bust Down Watch to this company using their return label on Friday, January 26th 2024. Order#***#****** I have inquired about 3 times for refund and they have still yet to Refund me for My order. All I want is my refund.

      Business Response

      Date: 02/06/2024

      We apologize for any delays, we are processing orders in the order they are received.  Thank you

      Customer Answer

      Date: 02/07/2024


      Complaint: ********

      I am rejecting this response because: the business received the returned item on 1/26/2024. They responded saying I would receive a refund in a few days and then they said shortly. Still no refund! That  was almost 14 days ago. That is unacceptable and bad business practice. I want my refund!! 

      Sincerely,

      ******* *************

    • Initial Complaint

      Date:01/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On dec 21st I placed an order no. *********.Diamond goat pendant it’s jan3rd and they still haven’t shipped the order yet but keep sending e-mails saying I can buy the same pendant for 20 percent of or wait another business day three times. You can’t call or reach anyone from the company.

      Business Response

      Date: 01/16/2024

      We are communicating with buyer on this pendant that is on backorder.

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late on delivery. I paid 39.99 dollers on jelerly that cost 27 dollers. I paid extra money for 1 to 2 business day delivery. Dec 18 order was placed. Received my order Dec 23. Five days took to get here. The whole reason I paid 39 dollers was for fast ontime delivery which they failed to reach. I just want a refund of the extra money I paid for expedite shipping. I paid for 1 to 2 business day delivery and took 5 days. Why did I pay extra money for they failed to get my order shipped on time. The whole reason why I paid for faster delivery...

      Business Response

      Date: 01/07/2024

      We are sorry to hear that your express shipment arrived late.  Please accept our apologies for the inconvenience.  We have refunded the shipping difference of $32 back to your card.  Thank you for your business!

    Hip Hop Bling.com is NOT a BBB Accredited Business.

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