ComplaintsforFrederick Memorial Hospital

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2/12/14 my father was taken by ambulance to FHH as possible stroke, ems labeled as TIA on way in but relayed as possible stroke as most symptoms faded away according to report except for numbness in right foot. EMS took blood for labs. Was taken to triage , nurse had him disconnected from monitors and oxygen and sat in wheelchair , take it she took vitals close to 145pm and pushed him to waiting room behind an opening door, His wife arrived about an hour later to notice him sitting in wheelchair not being able to move his leg and unhooked from oxygen. She told the nurse he came down for possible stroke whats he sitting there for ? Her reply was they had more important patients they was monitoring him & his oxygen , His wife than asked if they was watching him and his oxygen didn't they need an oxygen reader and also stated he couldn't feel his right foot & lower part of leg, another nurse came out and told his wife it was a 4 to 6 hour wait, she pleaded with them but they didn't care or wasn't concerned. His wife took him out the hospital, straight to another hospital which they took him back right away but stated it was to late for a blood clot busting drug, was trying to fly him out to another hospital for surgery but weather wasn't allowing, So he suffered a catastrophic stroke, which he passed from on the 24th. FHH called his phone the next day stating he had to get to an ER or his doctor right away his blood work was showing real concern. Now if FHH would have did the correct action & if they had the correct staffing him and I could be planning coffee instead of a funeral. A hospital with a 2 star rating is more worried about cost of running a hospital than the patients care and well being , No one should have to wait 3 to over 6 hours to be seen let alone pushing a patient in a waiting room that came in for help and the nurses and staff act like they don't care anymore. Let's treat patients like patients not a number.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My husband was taken to the hos hospital in an ambulance when he got there he was being seen by a nurse who said there’s nothing we can do at Covid. It’s gotta run its course we can give you anti-nausea medication but that’s it when my husband took down his mask. She asked if he had been throwing up blood and he said no they are **** ***** she goes very sarcastically oh, they drew his blood and then for the next hour and a half let him sit there in the hallway, not doing anything people that were coming in behind him and the ambulances were seeing before him and they had the flu. One had a backache they were their IVs they were given a treatment room and when I asked my husband what do you want to do? He said let’s go then somebody heard us and said oh Mr. ******** we’re coming to put in your IV , and when we said that we were leaving and calling the primary doctor, they says well maybe you should have done that to begin with again sarcastically they never checked him in they drew his blood. They never got an IV in so we’re gonna be charged them doing the bloodwork and I will make sure that they do not charge him for anything else because they did not do anything else. They were very sarcastic. They basically told him he wasn’t sick because all of his vitals at that moment were normal so we felt like he was not important enough to be seen by anybody to be given any IV fluids. He’s been throwing up all morning , when the paramedics got here, he was in the bathroom on the floor throwing up in the hospital did nothing

• Initial Complaint

  12/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On December 10, 2023, I received a notice from a collections company for an unpaid bill at Frederick Memorial Hospital. The bill was for visits that occurred in 2022 and had been processed through my insurance policy. The totals were a culmination of copays and deductibles. I had never received a single bill from the hospital. This has happened at least 5 times prior, where I was reported to collections by the hospital and found that they had been sending invoices to an address I hadn’t lived at in 12 years. Each time, I would pay collections in full immediately upon notice and contact the hospital to have them update my address on file. In addition, with each hospital visit, i also provide my current address. However, again, I have been forced into collections and find the problem is that they had been sending my invoices to the same place- a home I rented for a year 12 years ago. I can’t get any resolution from the hospital and the collections team simply notes the issue and takes my payment. I am fed up with this hospital holding my credit rating hostage due to incompetence and an unwillingness to update a simple record. Please fix this!

• Initial Complaint

  07/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This is in regards to Account No. AXXXXXXXXX-X, 02/01/22 DOS .Facility charges $411.10 for the service. My insurance paid $197.09 , $194.01 was adjusted and my outstanding balance was $20.00. On 2/11/22 I called Frederick Health at XXX-XXX-XXXX and made a payment over the phone. Frederick Health representative provided me with confirmation number #XXXXXX and the funds were immediately deducted from my Wells Fargo checking account (I paid with Visa debit card, over the phone). Apparently, the Frederick health representative made an error and applied my payment to some other client's account. As a result, I kept getting an outstanding invoice and request to pay $20.00. I have contacted Frederick health on multiple occasions since then, asking them to correct their error. On 3/30/22, already frustrated with no resolution, I escalated my call to billing center supervisor named Ms. Paige. Ms. Paige apologized and promised to fix the issue immediately. Needless to say, the issue has not been fixed as of July 10th. Moreover, my account was sent to collections agency as a "bad debt". Obviously, Frederick Health will not fix the error it made and is now harassing and extorting me to pay a debt which I don't owe it. I demand immediate resolution to this issue. Additionally, since I have spent many hours in futile attempt to resolve this issue which is created by error of Frederick Health staff, I now request a compensation for damages in the amount of $100.00. No one should sacrifice their time, spend months of time and hours on hold over the phone to have Frederick Health correct its' own mistake.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 9/29/2021, I went to the ER in Frederick Memorial Hospital for a miscarriage. When I entered the ER room, I provided my ID and 2 health insurance cards to the check-in desk and specifically asked to only see providers in-network. I only made this statement based on previous stories that I have read on Facebook about going to an in-network hospital and being assigned to out-of-network providers. I double checked with both health insurance providers, and Frederick Memorial Hospital was in-network. Unknowingly, and against my consent, I was assigned to a ER physician that was out-of-network for my insurance plans. I received a bill from Hospitalist Medicine Physicians of MD Frederick PC for $1,170.84. I was shocked at this amount. I tried to call Frederick Hospital, but I was only told they can "see what they can do" but ultimately the bill is not from their hospital, so it's not their problem. My desired resolution is that Frederick Hospital should pay the in-network/ out-of-network difference for the cost of the physician. It was against my consent to see an out-of-network provider. Furthermore, NO ONE should have to stipulate to see an in-network provider if they are already at an in-network facility.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity-theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1.FREDERICK HEALTH HOSPITAL bal. $187.00 Acct #****************

  Business response

  02/24/2022

  Business Response /* (1000, 13, 2022/02/18) */ We only have one date of service in our system for this patient and the balance is not $187, but less than $10. This balance was never billed to the patient because of the small balance. Frederick Health Hospital does not report accounts to credit bureaus. If the patient has reported this as identity theft o the police we would be happy to work with them to provide resolution. But unfortunately with so little information from the patient we are not able to locate any instance which matches her scenario. This could be a bill from another provider who supported her one previous visit with us, like a radiologist or physician who could have treated the patient. Those providers do their own billing.

• Initial Complaint

  12/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint does not involve a health issue, this is strictly customer service related complaint. I do not request disclosure of any HIPAA protected information via BBB. I request prompt attention and customer service that I have paid for. 1. On October 28, 2021, Dr. Maurice S. evaluated me at 1562 Opossumtown Pike Frederick, MD 21702 and ordered an ultrasound procedure. On November 2, 2021, I had the procedure done at FMH. As of December 9, 2021 I had no follow up from Dr. S. or his staff. So, I called and inquired about it. His staff answered the phone, was surprised that no follow up call was scheduled and informed me that Dr. S. would contact me the next day, which was December 10, 2021. Needless to say, I have not been contacted by Dr. S. yet. I request that Dr. S. or other licensed physician from his office contact me and consult me on the result of the ultrasound procedure done. 2. My last visit to the office was on October 28, 2021 around Noon, just before I went to work. The nurse or someone who was asking me questions made a gross error, by entering into my medical notes that I informed that that I had 5 alcoholic beverages , and that the last time I consumed it was the morning of October 28, 2021. Not only this is grossly misleading, but it can cause further errors in judgement and evaluation when the notes are sent to my primary care physician, to be forwarded to any specialist hat I would have to follow up with. So, I hereby request immediate correction to medical records/notes , before I submit a HIPAA request to obtain the records to transfer to my primary care physician. 3. In light of mediocre and bordering on negligence quality of customer service I received at FMH, I request the waiver of the co-pay in the amount of $20.00. FMH has already charged and received a large payment from my insurer, Blue Cross Blue Shield, and did not deliver the service that it was paid for. The least it can do is waive the co-pay fee.

  Business response

  02/11/2022

  Business Response /* (1000, 13, 2022/01/25) */ Dr. S. contacted the patient directly and resolved his concerns.

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