Complaints

This profile includes complaints for Frederick Memorial Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frederick Memorial Hospital

  400 W 7th St Frederick, MD 21701-4593

• 

  Frederick Memorial Hospital

  400 W 7th St Frederick, MD 21701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, I received medical treatment at Frederick Memorial Hospital, which required a pre-payment. I submitted the full pre-payment before the treatment. On May 4th, my insurance company submitted a payment to the hospital for my treatment, resulting in an overpayment of over $1,000 for which I need a refund from the hospital. Initially, the hospital denied receiving any payment from my insurance however, when I called my insurance company, they conference me in on a call with the hospital the insurance company, then faxed additional documents to the hospital and the hospital confirmed receipt of these documents and the payment on the mentioned date. I was informed that the processing would take 45 days and that my refund would be issued within seven days after that. This was in June 2024 recently I called the hospital for an update on the refund and was told they had not received any payment from the insurance company When I asked to speak to a supervisor my request was denied. I was told that they might call me within the next week.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/12/14 my father was taken by ambulance to FHH as possible stroke, ems labeled as TIA on way in but relayed as possible stroke as most symptoms faded away according to report except for numbness in right foot. EMS took blood for labs. Was taken to triage , nurse had him disconnected from monitors and oxygen and sat in wheelchair , take it she took vitals close to 145pm and pushed him to waiting room behind an opening door, His wife arrived about an hour later to notice him sitting in wheelchair not being able to move his leg and unhooked from oxygen. She told the nurse he came down for possible stroke whats he sitting there for ? Her reply was they had more important patients they was monitoring him & his oxygen , His wife than asked if they was watching him and his oxygen didn't they need an oxygen reader and also stated he couldn't feel his right foot & lower part of leg, another nurse came out and told his wife it was a 4 to 6 hour wait, she pleaded with them but they didn't care or wasn't concerned. His wife took him out the hospital, straight to another hospital which they took him back right away but stated it was to late for a blood clot busting drug, was trying to fly him out to another hospital for surgery but weather wasn't allowing, So he suffered a catastrophic stroke, which he passed from on the 24th. FHH called his phone the next day stating he had to get to an ER or his doctor right away his blood work was showing real concern. Now if FHH would have did the correct action & if they had the correct staffing him and I could be planning coffee instead of a funeral. A hospital with a 2 star rating is more worried about cost of running a hospital than the patients care and well being , No one should have to wait 3 to over 6 hours to be seen let alone pushing a patient in a waiting room that came in for help and the nurses and staff act like they don't care anymore. Let's treat patients like patients not a number.

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was taken to the hos hospital in an ambulance when he got there he was being seen by a nurse who said there’s nothing we can do at Covid. It’s gotta run its course we can give you anti-nausea medication but that’s it when my husband took down his mask. She asked if he had been throwing up blood and he said no they are **** ***** she goes very sarcastically oh, they drew his blood and then for the next hour and a half let him sit there in the hallway, not doing anything people that were coming in behind him and the ambulances were seeing before him and they had the flu. One had a backache they were their IVs they were given a treatment room and when I asked my husband what do you want to do? He said let’s go then somebody heard us and said oh Mr. ******** we’re coming to put in your IV , and when we said that we were leaving and calling the primary doctor, they says well maybe you should have done that to begin with again sarcastically they never checked him in they drew his blood. They never got an IV in so we’re gonna be charged them doing the bloodwork and I will make sure that they do not charge him for anything else because they did not do anything else. They were very sarcastic. They basically told him he wasn’t sick because all of his vitals at that moment were normal so we felt like he was not important enough to be seen by anybody to be given any IV fluids. He’s been throwing up all morning , when the paramedics got here, he was in the bathroom on the floor throwing up in the hospital did nothing

• Initial Complaint

  Date:12/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10, 2023, I received a notice from a collections company for an unpaid bill at Frederick Memorial Hospital. The bill was for visits that occurred in 2022 and had been processed through my insurance policy. The totals were a culmination of copays and deductibles. I had never received a single bill from the hospital. This has happened at least 5 times prior, where I was reported to collections by the hospital and found that they had been sending invoices to an address I hadn’t lived at in 12 years. Each time, I would pay collections in full immediately upon notice and contact the hospital to have them update my address on file. In addition, with each hospital visit, i also provide my current address. However, again, I have been forced into collections and find the problem is that they had been sending my invoices to the same place- a home I rented for a year 12 years ago. I can’t get any resolution from the hospital and the collections team simply notes the issue and takes my payment. I am fed up with this hospital holding my credit rating hostage due to incompetence and an unwillingness to update a simple record. Please fix this!

• Initial Complaint

  Date:07/10/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to Account No. AXXXXXXXXX-X, 02/01/22 DOS .Facility charges $411.10 for the service. My insurance paid $197.09 , $194.01 was adjusted and my outstanding balance was $20.00. On 2/11/22 I called Frederick Health at XXX-XXX-XXXX and made a payment over the phone. Frederick Health representative provided me with confirmation number #XXXXXX and the funds were immediately deducted from my Wells Fargo checking account (I paid with Visa debit card, over the phone). Apparently, the Frederick health representative made an error and applied my payment to some other client's account. As a result, I kept getting an outstanding invoice and request to pay $20.00. I have contacted Frederick health on multiple occasions since then, asking them to correct their error. On 3/30/22, already frustrated with no resolution, I escalated my call to billing center supervisor named Ms. Paige. Ms. Paige apologized and promised to fix the issue immediately. Needless to say, the issue has not been fixed as of July 10th. Moreover, my account was sent to collections agency as a "bad debt". Obviously, Frederick Health will not fix the error it made and is now harassing and extorting me to pay a debt which I don't owe it. I demand immediate resolution to this issue. Additionally, since I have spent many hours in futile attempt to resolve this issue which is created by error of Frederick Health staff, I now request a compensation for damages in the amount of $100.00. No one should sacrifice their time, spend months of time and hours on hold over the phone to have Frederick Health correct its' own mistake.