Reviews
3 Customer Reviews
Review from Roger J
1 star09/24/2024
We never authorized the testing and after 30 days they claim it auto-activated. Now they are billing us for $4,500 for one test we NEVER authorized. This is a COMPLETE SCAM!Review from Nina O
1 star12/13/2023
Genedx is a scam. They bill your insurance for an extra ordinary amount, take months to answer your dr, show inconclusive results, refuse to send the patient the results, keep billing us and are incapable of taking payment. They keep billing us and when we call, keep transferring us to someone else. We demanded to see the test results, electronically filed all their paperwork to have access to the results but they never send them and claim they never received them when we received confirmation they received it. They cannot answer what they do with our dna results for privacy issues.Review from Sarah K
1 star06/17/2023
I have contacted GeneDx customer support line multiple times, as well as reached out on instagram. Every time we speak, I am told my concerns will be forwarded to a higher manager, and yet no one gets back to me. I was assured by my son's genetic counselor that I would be notified if my copay was over $100 before the test was ran. I was never contacted to give my consent, and the next thing I know, I was getting results and a bill for $600. I just keep being told that when my health benefits were ran, it showed $0, and then oops- it was actually $600. I would have never consented to his sample being tested knowing I owed $600. This is a flaw within your company and policy and something neither myself or our hospital system could have controlled. My out of pocket max is one thing, but the fact that customer reports on the Better Business Bureau show you did this to other families that left them with $6000 bills is beyond shameful. I expect to be contacted by a manager about this situation, as it is absurd to expect me to pay over $100, when I was not privy to give consent for any dollar amount over.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.