Complaints

This profile includes complaints for Tidewater Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tidewater Property Management, Inc.

  3600 Crondall Ln Ste 100 Owings Mills, MD 21117-2243

• 

  Tidewater Property Management, Inc.

  12200 Tech Road Silver Spring, MD 20904

• 

  Tidewater Property Management, Inc.

  8101 Coastal Highway 5 Ocean City, MD 21842

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is water in the lower hallway that is now growing mold. Also a dog in one condo has a dog that pees in the hallway before it can get outside. This has been reported to tide water and there has been no action or contact from them.

  Business Response

  Date: 01/15/2025

  Dear *****,
  
  Thank you for bringing your concerns to our attention. We take matters regarding the upkeep and cleanliness of the property seriously and are committed to addressing them promptly.
  
  Regarding the stain on the carpet in the lower level and the issue of a dog urinating in the common hallway that you reported on January 3, 2025, we appreciate your observations. Unfortunately, without further information about the unit responsible, we are unable to take immediate action to resolve the issue. However, we encourage all residents to be mindful of their pets and shared spaces, and we will continue to monitor the situation closely.
  
  On January 7, 2025, you also reported something growing on the door frame. We have taken steps to investigate this matter and are working with a contractor to evaluate and address the issue. While the selected contractor does not conduct testing, we are actively seeking other resources to ensure the situation is appropriately managed. Please bear in mind that such repairs and proposals must be approved by the Board of Directors before any work can commence. We, as the managing agent, do not have the authority to act on any matters without Board approval.
  
  We understand the importance of maintaining a healthy and clean environment for all residents. Should you or anyone else have additional information about the cause of these issues, please do not hesitate to share it with us so we can take further steps.
  
  Thank you for your patience and cooperation as we work toward resolving these concerns. If you have any additional questions or notice anything further, please feel free to contact us directly.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was required to pay tidewater property management $331 annually for the past 23 years until the final payment of 2025. I received a notice from them dated November 6, 2024 stating I owed $660.18 by January 1, 2025. The first time I called to find out why I owed a double payment. I was told because I had missed a payment. I asked for someone to let me know which year did I not pay. Someone was supposed to return my call for more clarification.I called again this morning because no one called me. My call was transferred.. Today I was told the payment was prorated because I did not pay anything for the first year I moved in which was December 31, 2003. Then it was stated I was supposed to keep up with my payments of which I did & don't understand why I owe 2 installments. Then I was told one payment was for 2024. The final payment is for 2025. I explained to them I am a senior citizen on a fixed income. Question was why were they just informing me I owe 2 installments by the beginning of the year. I don't understand why the rush if I'm still here making these payments each year & now the final has doubled. I've oftentimes have had trouble with this company.

  Business Response

  Date: 11/21/2024

  The complainant did not provide their property address, community name and/or account number which would allow us to research the owner's account, verify ownership, and provide a response. Please have them submit this information with their complaint.

  Customer Answer

  Date: 11/28/2024

  Tidewater property management never responded to me. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, TideWater Property Management hired **** and **** to replace two staircases in front of my condo at ******************************************************************************** During this project, contractors removed the privacy wall divider between my unit and my neighbors. However, when the staircases were completed, the divider was not reinstalled. This missing divider has impacted the privacy and appearance of my unit, lowering its value and detracting from the overall look of the community.When I spoke to one of the contractors, they stated they hadnt been instructed to rebuild the divider. Despite repeated follow-ups with TideWater, no action has been taken to restore this important feature. attached you can find two pictures, one revealing how the wall divider looked prior to Tidewaters contractor taking it down and the second picture shows how it looks now. The wall hasnt been reinstalled, despite it being there originally. Desired Resolution: I am requesting that TideWater Property Management reinstall the privacy wall divider to restore my propertys original structure and value.

  Business Response

  Date: 11/14/2024

  Thank you for bringing this matter to our attention, and we apologize for the inconvenience youve experienced. We understand the importance of restoring the privacy wall divider and ensuring your property is returned to its original state.The maintenance ticket you submitted notifying us that the wall was not reinstalled was submitted on November 7th,and since then, we have contacted the Association's contractor for this project, to arrange for the installation of the wall divider as soon as possible. Our team is actively coordinating with them to ensure the work is completed promptly.

  
  Please feel free to reach out to us directly if you have further questions or if theres anything else we can assist with regarding this matter. We are committed to addressing your concerns and restoring your propertys appearance and privacy. Thank you for your patience and understanding.

  Customer Answer

  Date: 11/17/2024

   
  Complaint: 22541499
  
  Hello,

  Thank you for the update regarding the privacy wall divider. I appreciate your attention to this matter and your coordination with the Association's contractor.

  Could you please provide an estimated timeline or specific date for when the installation will be completed? This information would help me plan accordingly, as the walls absence has impacted both the appearance and privacy of my property.

  I look forward to your reply.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/21/2024

  The replacement wall was installed yesterday (see attached picture) and the painting will be scheduled soon. Should you have any further questions, please reach out to us directly. Thank you.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22541499
  
  I am rejecting this response because:

  Thank you for the update and for installing the wall divider. I appreciate the recent progress, and I look forward to the painting phase.

  However, I have a serious concern regarding the service crews use of my electricity during this latest installation. Despite my repeated instructions in board meetings and prior communications not to use my outlet, my camera footage shows that the crew again connected their equipment to my electrical outlet during this work.
  During the initial staircase project in October 2023, my electric bill unexpectedly surged to $459.53 due to similar unauthorized use. Given the recent use of my electricity for this wall installation, I anticipate another significant increase in my November 2024 billlikely upwards of $250.
  Please find attached multiple photos showing the crew connecting their machines to my outlet. I will be invoicing Tidewater for these additional charges and request that all contractors be instructed to avoid using residents electricity in the future.
  Thank you for your attention to this matter.

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Questioning as to why my wheelchair was violated as an "extra vehicle" and was also violated for blocking access to my own vehicle

  Customer Answer

  Date: 10/22/2024

  Wheelchair was vandalized on 10/17/24, the day after I emailed asking for an *** meeting regarding this violation. I did see the *** treasurer's husband directly touching my wheelchair when I went outside - yelled loudly  'You best leave that alone" and he walked away. Went inside briefly and came back outside (2nd trip packing car) and liquid was poured all over my wheelchair cover.(photos attached) When I called police to report the vandalism, I sent police report number to management company and ***, along with a 2nd request for a meeting regarding this violation. As of 11:30am, 10/22/24 I still have not received a response from the management company. Also, when police reports are sent to management company, they send out a "community lookout" email to the entire community about the incident. This is the 3rd vandalism report I have sent in to the management company with no response or a flat out denial it happened, and being told I made it up. (including a sexual assault on the property when the lights were broken). Police also stated that they do not usually take reports for the kind of vandalism I called in, but since I have had so many issues they were going to take it. It is Montgomery County Police Report number *********. Additionally, when I was making the police report I was riding in my wheelchair and within less than 50 feet my wheelchair began having mechanical issues for the first time ever. I tried to fix it, but could not see any connector issues so I swung it by the shop and they said something is definitely wrong with my wheelchair and it is unusable and considered dangerous until I return to the shop this Saturday 10/26/24 to have them look at it when they have time for an appointment. 

  Business Response

  Date: 10/24/2024

  The Complainant is the owner of a condominium unit in the ********************* (the "Condominium"), which is managed by Tidewater Property Management ("Tidewater") under contract.  As the management agent for the Condominium, Tidewater is charged with the responsibility of sending notices to owners/residents who violate provisions of the Condominium's governing documents (i.e., Declaration, Bylaws and Rules/Regulations).  The Complainant has the right to park/store her scooter within the confines of her assigned parking space.  However, despite that,she insists upon parking/storing said scooter in the general common element property adjacent to said parking space.  it is a violation of the governing documents to appropriate any portion of the general common elements for the exclusive personal use of an owner or resident. There is no reason why the Complainant could not comply with the governing documents.  Moreover,the **** as cited by the Complainant, is inapplicable to the Condominium because the areas of its property in question are not areas of public accommodation.  The Condominium is governed by the Fair Housing Act, but the Complainant has not requested any reasonable accommodation in excess of the permission she already has to park/store her scooter within the bounds of her assigned parking space.  Finally, the Condominium has not made any inquiry of the Complainant regarding her medical history or asserted disability.

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22443917
  
  I am rejecting this response because:
  10/24/24
  To whom it may concern,
  My apologies, however I cannot accept the reply on its face due to the attached items as well as the original violation. A much more appropriate response should be taken for the reasons listed:
  Violation issued does not list area where wheelchair is parked. Areas listed in violation that cannot be blocked are:
  Common elements other than designated open parking space
  The access lane is in my parking space
  Previous owners have parked in the lanes consistently as I just changed to this parking space and previous owner had an extra-large truck (dual axle)
  Grass or landscaped area
  Designated emergency snow removal area
  Designated fire lane
  Blocking a fire hydrant
  Parking in such a manner as to obstruct vehicular traffic or access to another residents parking area
  Violation states it is not a parking space for scooters, bikes or other vehicles
  Vehicle is a wheelchair under ********************************** went into effect 3/15/11
  Notice was a Cease and Desist from parking more than three (3) vehicles anywhere in the ***************** Lot, threatening failure to comply with seizing my wheelchair or my car,
  I own one car
  I own one wheelchair
  There is no 3rd vehicle on the lot as proven by my MVA Registration status (uploaded)
  Kia Soul is listed
  Honda NSS250 suspended because I keep forgetting to turn in the tag, vehicle was sold to out of state owner months ago
  Jayco Trailer listed with Expired Registration went to my ex-husband in the divorce. He apparently never had it re-titled.
  Threatening the seizure a wheelchair is a violation of the Retaliation or Coercion section of the ADA
  Threatening, intimidating, or interfering with an individual with a disability who is seeking to obtain or use the goods, services, facilities, privileges, advantages, or accommodations of a public accommodation; 
  Retaliating against any person because that person has participated in any investigation or action to enforce the Act or this part. (there is an open case with the **************************)
  I am unable to load and unload wheelchair daily from my vehicle
  Response from Tidewater states The Complainant has the right to park/store her scooter within the confines of her assigned parking space.  However, despite that, she insists upon parking/storing said scooter in the general common element property adjacent to said parking space.
  Insisting denotes that I have been asked to move it at any time in the past which I have not
  Wheelchair does not fit into said confines safely
  Respondent further states There is no reason why the Complainant could not comply with the governing documents. 
  This assumes knowledge of my disability and a medical background that can assert disability or not
  Governing documents were not broken, see answer 1
  Request for meeting to discuss with the board has not been answered
  Other police reports have been submitted to Tidewater in the past discussing vandalism at my property with no response from the management company or ***
  Current police report for Wheelchair Vandalism is ********* (Montgomery County Police)
  Have 2 past police reports that were submitted regarding vandalism and attacks. I was never responded to (both *****************)
  2100243761
  P2100236991
  Previous requests for parking accommodations have been denied and medical records have, in fact, been requested numerous times despite respondents insistence that it has not
  Referring to attached email RE: No parking & no deliveries 5/20/24
  Told inaccessibility is a brief inconvenience
  Was told not having access was to make a sacrifice
  Referring to attached email RE: Maintenance request updated 10/23/23
  Medical documentation from [my] medical provider(s) to attest for a physically modified parking space
  Request for documentation was after permanent parking permit had been issued and copy of placard provided to Tidewater
  Refer to attached email E-70 Copy of original work ticket 6/15/23
  Page 4 ***** ****** 5/11/23 request for my sons medical records in order to accommodate his needs
  Multiple doctors stated to me that it is the duty the *** to draft letter for a doctor to sign as they are unable to understand what exactly it is that they need or may need in the future without revealing too much information.
  I listed our disabilities, however they continued to deny they exist without said medical information
  Page 5 please refer to *** ****** stating regarding households disabilities that
  you cant just make it up as you go
  Rights are being demanded
  The request for my and my sons medical records were not a debate
  Sincerely,
  
  **** *******

  Business Response

  Date: 10/25/2024

  Tidewater is the contracted management agent for the condominium association where the Complainant resides.  Insofar as the subject matter of the Complainant's initial complaint and subsequent response pertain to the interpretation and enforcement of the restrictive covenants and rules governing the Condominium, Tidewater, as the Condominium's agent, has no authority to make independent decisions regarding those matters. Rather, those decisions are made by the ******************* of Directors.

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22443917
  
  I am rejecting this response because:

  Tidewater Management Company clearly stated on the violation that it was a member of the management company that cited the violation. See attached violation, clearly stating on the first line of the 2nd paragraph "Recently, Management observed the following conditions that exist concerning the above referenced unit". If the citation had to go through the board, then it was sent to them by the management company per their own admission. 

  And again, they violated the *** and cited me for blocking my own vehicle with a wheelchair.

  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 10/25/2024

  Excuse me, I neglected to add the violation. 

• Initial Complaint

  Date:04/10/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there is someone in our neighborhood that is dumping trash in the neighborhood with no trash can. I don't know what occurred this past week but the trash has been sitting out for an entire week. Not only is this awful to look at everyday but its unsanitary and attracts pests/rodents.

  Business Response

  Date: 04/15/2024

  Dear ****,
  We sincerely apologize for the litter scattered in and around the Sierra Villas neighborhood. The grounds cleaning vendor has been contacted to address this situation. It appears that the county trash service arrived earlier than anticipated this past week, potentially causing some residents to miss the disposal window and leaving their trash exposed to the elements and wildlife. We will be sending a community-wide reminder to encourage everyone to be more careful disposing of their trash and recycling (this includes using trash cans).In addition, your community manager has reached out to you directly to provide any additional assistance. Should you have future concerns, please feel free to contact us directly. Thank you.

  Customer Answer

  Date: 04/15/2024

  
  Complaint: 21555795
  
  I am rejecting this response because:
  I haven’t seen an email from the manager regarding the trash. It really needs to happen. 
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/16/2024

  Hi ****. All notices we send must be discussed with and approved by the Board. Once we receive approval, we can send something out. While we understand you want to see it happen immediately, we must follow the proper protocols in handling the communications to the association. We appreciate your patience and understanding. Thank you.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tidewater has failed to provide timely services and appropriate communication to the homeowners in my community. Tidewater was retained by **** ***** to be the Property Manager for the HOA while the neighborhood is in development. There are currently 10 occupied buildings with at least 6 homes in each building which require mowing, garden maintenance and plowing/snow removal. Last Spring, Tidewater failed to follow the contract signed with **** ***** and did not mow the lawn until several months into the season at which point the lawns were almost a foot tall. Tidewater repeatedly pushed back on homeowners saying it was the responsibility of the builder and developer to maintain lawns despite having a signed contract indicating it was Tidewater's responsibility. The garden maintenance was never done last summer. When asked why, a Tidewater representative, Gerald, advised that they signed a service contract with a landscaper "too late in the season" to get the garden beds included. Each homeowner has paid $67.00 monthly to Tidewater and has not received any rebate on their bill despite the fact that the contracted services were not provided. The same thing happened this week with the snow removal. Tidewater again failed to review the contract they signed months ago. They did not plow until all the snow was compacted into ice and the area is now very icy. Gerald again advised that their failure to plan resulted in a last minute contract being signed with a plow company to get the plowing done as quickly as possible that day and that they were "working on getting a long term contract" for the remainder of the 2023-2024 season. Tidewater has consistently dropped the ball in terms of the services they are contractually required to provide this community. Calls and emails are not returned timely and it appears that this is because they are too busy trying to put out fires of their own making.

  Business Response

  Date: 01/22/2024

  Mr. Dori spoke with ****** Thursday after he had talked with Robyne. Mr. ***** was very belligerent.
  
  Mr. ***** was concerned that the landscaping was not being done to his expectations. In response, it was explained that the builder was handling landscaping until they requested that we find someone to take over mid-season. The community had limited funds to work with and the manager was able to get a landscaper to cut the grass on a time and materials basis. This was not a full-service agreement and Mr. Dori explained that. He also let him know that they will have a full-service contract moving forward.
  
  Mr. ***** felt that the roadways and sidewalks should be cleared, and that sand should be put down to help with traction like they do in the Northeast where he is from. He also felt that they should have been there at 6am moving snow and prepping. Mr. ***** was advised the roads are not completed, and are still under builder control. (he said this was not true and that snow removal is in their governing documents, which it is not)  Mr. Dori was told by the builder that road clearing responsibility will be turned over to the county when construction and roadways are completed. A contractor was dispatched and handled both snow events for the roadways as well as the common area sidewalks.
  
  Mr. ***** believes we are ultimately responsible for all decisions and actions affecting the community and does not understand that all decisions are made by the Board of Directors, which is still the developer. Tidewater has no independent decision making authority and cannot dispatch a contractor to the community or enter into an agreement without specific direction from the Board of Directors.
  
  Mr. ***** continues to contact our office and berate our staff. We will not respond to belligerent phone called or messages, and if necessary will block his number. We will continue to uphold our contractual obligations as directed by the Board of Directors, presently the Developer.

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to pay HOA online. Site has not supported online payment for over 2weeks. I attempt to call, only to wait in que for 10 minutes. Then passed to a directory which is of no use to me. Ultimately they just hang up/disconnect. I have sent 2 emails to Sandra ****, the listed accounts manager but still no reply. After Jan 31st, late fees will accrue. I would like a response. This company is very unprofessional.

  Business Response

  Date: 01/11/2024

  Good Morning **** -

  Please know that during this time of year, we receive a lot of calls and emails, and all are responded to in the order in which they are received and as quickly as possible. A new owner portal is now being utilized for owners to access their account and make payments. Notifications were sent out in December to alert owners of this change and to provide the information they needed to create their new accounts. I have attached a copy of the letter and also the confirmation of the email being sent to you. Once you create your account with the new portal, you will be able to make payments. If you have any further questions, please reach out to us directly.
  

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unaware that my HOA fees were not being paid in 2023. I never received any notification of my account being delinquent the entire 2023 until a notice was placed on my door Friday, August 11, 2023, to which I immediately responded. ******************* and Tidewater Mgmt both have my email address and telephone number on file. They have both contacted me through email and the ***************** on several occasions in recent months and neither have sent any email about my account being delinquent.I immediately sent the entire payment for months January through August 2023, $256 and along with additional late fees, totaling $40. They are refusing my payment of the 8 months missed and saying I owe approximately $400 in additional fees.

  Business Response

  Date: 09/06/2023

  This matter is outside the control of Tidewater as we simply administer to the affairs of the Association as directed by the elected leadership.
  There was no action or inaction by Tidewater that was outside of the established policy of the Association, the Maryland HOA Act (11B-117) and the federal Fair Debt Collections act.
  
  As explained by the attorney in the second attachment to this complaint, the Board of Directors for the *** reviewed the request to waive the fees and declined to do so. They are the proper authority and entity to address this complaint.
  
  The invoices and late notices, although not required, were mailed to the legal address provided to the Association at the time of settlement. (Only 5 copies could be added to this ticket, so the most recent 5 were selected. However, there are a total of 9 that could be provided which are from each month from November 2022 to July 2023.) The address was never updated by Mr. ***** as required and Tidewater has no means, nor obligation to research and locate the owners new address. That is not a service that we are contracted for, or a service that we could provide.  
  
  While we understand nobody wants to incur and pay legal fees, the Association of which Mr. ***** is a member has an established policy that includes the involvement of an attorney to pursue the assessments that they are obligated to collect. That policy was followed.
  
  Tidewater had a contractual and legal obligation to act and did so as specifically directed by the elected leadership of the Association of which Mr. ***** is a member.

  Should you have any further questions, please reach out to us directly.
  

  Customer Answer

  Date: 09/13/2023

  I do not understand why the complaint was closed. 

  Customer Answer

  Date: 09/13/2023

  I do not understand why the complaint was closed. 

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20539112
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 09/17/2023

  I have lived in my home for over 10 years and I have always paid my *** fees. I moved out of my home  after my divorce and agreed to continue paying the utilities while my wife and son continued to live in the home. There was miscommunication because we both thought the *** fees were being paid. 
  I became aware that the account was not being paid when a notice was placed on my door on August 11, 2023. I immediately contacted Tidewater Management to bring the account current. My change of address has been updated with the **************************** since October 2022 and no prior notification was received through mail. I also have USPS Informed Delivery through email and no email notifications were received. 
  I have sent a payment for missing *** fees for the months, January through August 2023. I also included late fees for months January through August. 
  
  

  Business Response

  Date: 09/18/2023

  Thank you for providing the additional information. Please also bear in mind that the association has coupon books sent to owners at the beginning of the year for the full year's payments and statements are only sent when accounts become past due. Both the coupons and statements are merely a courtesy and not required to be provided to any owner. It is the owner's responsibility to ensure payments are made and any change of mailing addresses are made timely to our office. Also, as preciously explained, several notices were sent to advise of the delinquent status. Should you need additional copies of the notices that were sent to you, please email us directly. Additionally, since your account is with the attorney, the account must be handled by them until paid in full. Once it's paid, the account will revert back to our office. If you have any other questions, please let us know. Thank you.

  Business Response

  Date: 09/18/2023

  We do not have the authority to waive any of the late fees. That would need to be discussed with the attorney directly. The attorney is **** ****** and their phone number is **************.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay HOA fees in the amount of $85 in time to this company. They recently have taken over from a former HOA company, i informed them the first week of March 2023 that I have had 3 sunken holes in my backyard and i have informed tne prior company for over a yr this was an issue and it was never looked at. I was told via email a decision would be made the following week. I checked with the HOA on March 10 and asked for a status and was told the developer needed to find the cause and issue. As of today March 13 i was told they did not have a timeline to complete. Its been over a year and no action is happening. Safety and possible injury shld be top priority. The tree the hoa has plantedhas not been maintained in over a yr as its sitting on top of the hole.

  Business Response

  Date: 03/20/2023

  Good morning and thank you for the opportunity to respond.

  Tidewater took over the management of this Homeowners Association on February 1, 2023. Tidewater did not build the homes nor develop the land. Our maintenance responsibility as the management company pertains to the common areas and amenities, not individual homes. The resident reached out during the first week of March in 2023, to report this issue. This was the first time Tidewater, and the Developer were made aware of this as nothing was on file from the prior management company. The manager has been in contact with the resident and also with the developer regarding this issue. We were advised to have the owner report this issue to the builder, which the owner did but, they were informed that this is no longer covered under the warranty as it has expired. Please understand that Tidewater does not and cannot make decisions without the approval of the developer. However, in an effort to assist the resident, the manager was on site and reported her observations to the developer on Thursday, March 16, 2023. The manager also advised that the area should be roped off for safety. All of this has been communicated to the resident and we will continue to try and assist to the extent of our ability. At this time, it appears to be an issue that the builder should be responsible for, not the Homeowners Association. 

  Please find the attached communication that between the manager and the owner showing active responses. 

  Thank you,

  Tidewater Property Management

  Customer Answer

  Date: 03/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: 1) I am not sure this is a complete rejection, however work with the Baltimore County Soil Erosion and Sediment Control office is needed to help resolve this issue.  First I want to thank the HOA responding, and coming out to mark off the area as safety and filling the holes with some dirt at this time for the safety of my family, and pet and everyone in the community. I want to respond to their assertion that I did not report this during the warranty period. I have talked to the builder as of last week, they do NOT have a warranty for outside and landscaping issues, they indicated to me that their warranty does not cover the issues that were recorded in the photos. Also the issue did not start until AFTER the trees were planted. These trees were not planted until a year and some months AFTER I and others on this street moved in, so if there was ever a warranty with the builder, clearly this did not occur and would not be reportable during the warranty period. Lastly, to this point i contacted the contractor for the trees that were planted, and they indicated that they offered the builder a warranty for any issues from planting the trees, and the builder DID NOT accept their warranty, so in essence the builder did NOT have a warranty after these trees were placed. The HOA at the time, this was reported to them a myriad of times and our requests were unanswered. Again i am thankful for Tidewater answering this call, as this is not just my issue, it is a whole community issue. 

  Lastly, as of Friday, March 17, 2023, The Baltimore County Soil Erosion and Sediment Control office contacted me after i sent them the exact same pictures of this issue, and they indicated this is a fairly common  recent development water issue, and they will be working with the HOA, and developer, and anyone else they need to, in order to assist and provide guidance on diverting the water to another area as to not cause the issue seen in the pictures provided to the initial claim.  Mr. Brandon Rowe from this office indicated this morning 03/23, that he was able to visit my property, and confirmed that this is a water issue that can be fixed. I have provided the HOA property manager contact information to Mr. Rowe to work with you and others to provide a long term fix for this issue. I am now providing their information to you so that the HOA, can also have their information to also work to resolve this issue as well.  Please see below POCs in this office, Baltimore County Soil Erosion and Sediment Control:

  1) Mr. Jim *******- ###-###-####

  2) Mr. Brandon ***** ###-###-####
  
  Sincerely,
  
  Alexandra ** *****

  Business Response

  Date: 03/27/2023

  We heard from the Developer and a crew will be at the property early this week, possibly Monday, to repair and stabilize the eroded area. Also, as previously stated, Tidewater has no authority over this issue and this complaint should not be against Tidewater. We are attempting to assist with this and get you help as quickly as possible. 

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19593884, and find that this resolution is satisfactory to me, based on the confirmation email from the Baltimore County Soil Erosion and Sediment Control, that the work has been completed to their satisfaction. I thank everyone for their help in resolving this issue.
  
  Sincerely,
  
  Alexandra ** *****

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I viewed the property on Zillow without furniture and it was clean with non-stained carpets **** ********** *** ** *** * ******** ***** ** ***** (look for yourself), which I expected it to be upon move in. I viewed it in person and there was furniture so I did not see stains. The person showing me the property, Yoelle with Tidewater stated the carpets would be cleaned professionally and so would the place. Upon move in, the whole place was dirty and the carpets were grossly stained and did not appear to be cleaned. I told Adam with Tidewater, I could not sign off. He stated he would speak with the owner. Later, he emailed and he stated the owner would not do anything about the carpets and would not clean certain areas, to include the stain which could be biological, in front of the fireplace. He stated I could get out of the lease but the owner stated they would have to keep one months rent. I told him this was not okay, and no. He then said he would get back to me. 2 days later, 2/22, he stated he was still waiting for the owners to decide what they would or would not fix. I stated again that this is unacceptable, I would not be moving in, this has inconvenienced me, I had to pay the movers for the time that was blocked out and he then emailed again saying the only option was to stay in a lease for 12 months or get out of the lease and them keep the first months rent of 1650.00. He emailed again as well 2/27 stating the same.

  Business Response

  Date: 03/06/2023

  On Jan 12th, 2023, you signed a lease agreement to rent the property for the term of Feb 20th, 2023 till the last day of Feb 2024. Per section 6 paragraph “a” of the lease agreement, you signed acknowledging you have been given the opportunity to examine the premises and found it to be in satisfactory condition.  Ahead of your lease start date the carpets were professionally cleaned twice as well as property cleaning. The noted “stain” on the fireplace hearth, is discoloration of the stone and showed during your unit showing and was also marked as a cosmetic item on your move-in inspection report. As mentioned in communication prior to the complaint we would be able to have the vendor return to address any cleaning concerns over, such as the oven and wood floors. Tidewater Property Management has advised the property owner of your concerns and your request to terminate the lease agreement. As noted the lease agreement, does not allow for earlier termination. The owner has agreed to allow early termination of your lease agreement, which Tidewater Property Management would create and provide an early termination agreement for both parties to review and sign if in agreement. The owner will allow this termination, but as a result of the early termination of the lease agreement you would forfeit your first months rent, as the property was taken off the market for other perspective tenants at the time of your lease signing on Jan 12th, 2023 and collection of your first month’s rent to secure the unit.

  Customer Answer

  Date: 03/07/2023

  
  Complaint* ********
  I am rejecting this response because: the stains on the property were hidden when I viewed it. On zillow, the property looked different. I was told the owner would maybe fix certain things but maybe not. I was never told they would do anything at all. This property is not habitual and there was false advertising, which therefore violates the lease. 
  
  Sincerely,
  
  Kelly ******

  Business Response

  Date: 03/13/2023

  As previously noted, the property was cleaned and carpets professionally cleaned. As explained, we would be happy to re-dispatch the vendor for cleaning. Per section 6 of the signed lease agreement, (copy previously attached) which you signed and initialed on Jan 12th, 2023,  it states “The Tenant acknowledges that he has been given an opportunity to examine the premises, that he has examined the premises and found them to be in satisfactory condition, unless otherwise specified herein.” Additionally, the attached letter was sent to you Friday March 10th, 2023 with an offer from the owner for early termination.

  Customer Answer

  Date: 03/13/2023

  
  Complaint: ********  
  I am rejecting this response because:
  

  I was told the owner would maybe or maybe not fix the issues. Hence, why I did not move in. When I looked at the property it had furniture, and I could not see all the issues. I referred to Zillow, the listing without furniture as my guide. This property was falsely advertised and not habitual for move in. I paid movers, bge, comcast and renters' insurance to move in. They breached the contract as the property was not habitual and it is illegal to falsely advertise.

  
  Sincerely,
  
  Kelly ******

  Customer Answer

  Date: 03/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  
  I was told the owner would maybe or maybe not fix the issues. Hence, why I did not move in. When I looked at the property it had furniture and I could not see all the issues. I referred to zillow, the listing without furniture as my guide. This property was falsely advertised and not habitual for move in. I paid movers, bge, comcast and renters insurance to move in. They breached the contract as the property was not habitual and it is illegal to falsely advertise.

  
  Sincerely,
  
  Kelly ******

  Business Response

  Date: 03/14/2023

  On Tuesday 3/14 at 8:49am we emailed you the attached agreement for early termination. The property owner has agreed to return the full first months rent once the agreement as been signed. We are currently awaiting a response from you. If you are in agreement with these terms please respond so this agreement will be sent to both parties for review and signing.

  Customer Answer

  Date: 03/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kelly ******