ComplaintsforTidewater Property Management, Inc.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Facilities Issues

  Status:

  Resolved

  More info

  there is someone in our neighborhood that is dumping trash in the neighborhood with no trash can. I don't know what occurred this past week but the trash has been sitting out for an entire week. Not only is this awful to look at everyday but its unsanitary and attracts pests/rodents.

  Business response

  04/15/2024

  Dear ****,
  We sincerely apologize for the litter scattered in and around the Sierra Villas neighborhood. The grounds cleaning vendor has been contacted to address this situation. It appears that the county trash service arrived earlier than anticipated this past week, potentially causing some residents to miss the disposal window and leaving their trash exposed to the elements and wildlife. We will be sending a community-wide reminder to encourage everyone to be more careful disposing of their trash and recycling (this includes using trash cans).In addition, your community manager has reached out to you directly to provide any additional assistance. Should you have future concerns, please feel free to contact us directly. Thank you.

  Customer response

  04/15/2024

  
  Complaint: 21555795
  
  I am rejecting this response because:
  I haven’t seen an email from the manager regarding the trash. It really needs to happen. 
  Sincerely,
  
  **** ********

  Business response

  04/16/2024

  Hi ****. All notices we send must be discussed with and approved by the Board. Once we receive approval, we can send something out. While we understand you want to see it happen immediately, we must follow the proper protocols in handling the communications to the association. We appreciate your patience and understanding. Thank you.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Tidewater has failed to provide timely services and appropriate communication to the homeowners in my community. Tidewater was retained by **** ***** to be the Property Manager for the HOA while the neighborhood is in development. There are currently 10 occupied buildings with at least 6 homes in each building which require mowing, garden maintenance and plowing/snow removal. Last Spring, Tidewater failed to follow the contract signed with **** ***** and did not mow the lawn until several months into the season at which point the lawns were almost a foot tall. Tidewater repeatedly pushed back on homeowners saying it was the responsibility of the builder and developer to maintain lawns despite having a signed contract indicating it was Tidewater's responsibility. The garden maintenance was never done last summer. When asked why, a Tidewater representative, Gerald, advised that they signed a service contract with a landscaper "too late in the season" to get the garden beds included. Each homeowner has paid $67.00 monthly to Tidewater and has not received any rebate on their bill despite the fact that the contracted services were not provided. The same thing happened this week with the snow removal. Tidewater again failed to review the contract they signed months ago. They did not plow until all the snow was compacted into ice and the area is now very icy. Gerald again advised that their failure to plan resulted in a last minute contract being signed with a plow company to get the plowing done as quickly as possible that day and that they were "working on getting a long term contract" for the remainder of the 2023-2024 season. Tidewater has consistently dropped the ball in terms of the services they are contractually required to provide this community. Calls and emails are not returned timely and it appears that this is because they are too busy trying to put out fires of their own making.

  Business response

  01/22/2024

  Mr. Dori spoke with ****** Thursday after he had talked with Robyne. Mr. ***** was very belligerent.
  
  Mr. ***** was concerned that the landscaping was not being done to his expectations. In response, it was explained that the builder was handling landscaping until they requested that we find someone to take over mid-season. The community had limited funds to work with and the manager was able to get a landscaper to cut the grass on a time and materials basis. This was not a full-service agreement and Mr. Dori explained that. He also let him know that they will have a full-service contract moving forward.
  
  Mr. ***** felt that the roadways and sidewalks should be cleared, and that sand should be put down to help with traction like they do in the Northeast where he is from. He also felt that they should have been there at 6am moving snow and prepping. Mr. ***** was advised the roads are not completed, and are still under builder control. (he said this was not true and that snow removal is in their governing documents, which it is not)  Mr. Dori was told by the builder that road clearing responsibility will be turned over to the county when construction and roadways are completed. A contractor was dispatched and handled both snow events for the roadways as well as the common area sidewalks.
  
  Mr. ***** believes we are ultimately responsible for all decisions and actions affecting the community and does not understand that all decisions are made by the Board of Directors, which is still the developer. Tidewater has no independent decision making authority and cannot dispatch a contractor to the community or enter into an agreement without specific direction from the Board of Directors.
  
  Mr. ***** continues to contact our office and berate our staff. We will not respond to belligerent phone called or messages, and if necessary will block his number. We will continue to uphold our contractual obligations as directed by the Board of Directors, presently the Developer.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Attempted to pay HOA online. Site has not supported online payment for over 2weeks. I attempt to call, only to wait in que for 10 minutes. Then passed to a directory which is of no use to me. Ultimately they just hang up/disconnect. I have sent 2 emails to Sandra ****, the listed accounts manager but still no reply. After Jan 31st, late fees will accrue. I would like a response. This company is very unprofessional.

  Business response

  01/11/2024

  Good Morning **** -

  Please know that during this time of year, we receive a lot of calls and emails, and all are responded to in the order in which they are received and as quickly as possible. A new owner portal is now being utilized for owners to access their account and make payments. Notifications were sent out in December to alert owners of this change and to provide the information they needed to create their new accounts. I have attached a copy of the letter and also the confirmation of the email being sent to you. Once you create your account with the new portal, you will be able to make payments. If you have any further questions, please reach out to us directly.
  

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I pay HOA fees in the amount of $85 in time to this company. They recently have taken over from a former HOA company, i informed them the first week of March 2023 that I have had 3 sunken holes in my backyard and i have informed tne prior company for over a yr this was an issue and it was never looked at. I was told via email a decision would be made the following week. I checked with the HOA on March 10 and asked for a status and was told the developer needed to find the cause and issue. As of today March 13 i was told they did not have a timeline to complete. Its been over a year and no action is happening. Safety and possible injury shld be top priority. The tree the hoa has plantedhas not been maintained in over a yr as its sitting on top of the hole.

  Business response

  03/20/2023

  Good morning and thank you for the opportunity to respond.

  Tidewater took over the management of this Homeowners Association on February 1, 2023. Tidewater did not build the homes nor develop the land. Our maintenance responsibility as the management company pertains to the common areas and amenities, not individual homes. The resident reached out during the first week of March in 2023, to report this issue. This was the first time Tidewater, and the Developer were made aware of this as nothing was on file from the prior management company. The manager has been in contact with the resident and also with the developer regarding this issue. We were advised to have the owner report this issue to the builder, which the owner did but, they were informed that this is no longer covered under the warranty as it has expired. Please understand that Tidewater does not and cannot make decisions without the approval of the developer. However, in an effort to assist the resident, the manager was on site and reported her observations to the developer on Thursday, March 16, 2023. The manager also advised that the area should be roped off for safety. All of this has been communicated to the resident and we will continue to try and assist to the extent of our ability. At this time, it appears to be an issue that the builder should be responsible for, not the Homeowners Association. 

  Please find the attached communication that between the manager and the owner showing active responses. 

  Thank you,

  Tidewater Property Management

  Customer response

  03/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: 1) I am not sure this is a complete rejection, however work with the Baltimore County Soil Erosion and Sediment Control office is needed to help resolve this issue.  First I want to thank the HOA responding, and coming out to mark off the area as safety and filling the holes with some dirt at this time for the safety of my family, and pet and everyone in the community. I want to respond to their assertion that I did not report this during the warranty period. I have talked to the builder as of last week, they do NOT have a warranty for outside and landscaping issues, they indicated to me that their warranty does not cover the issues that were recorded in the photos. Also the issue did not start until AFTER the trees were planted. These trees were not planted until a year and some months AFTER I and others on this street moved in, so if there was ever a warranty with the builder, clearly this did not occur and would not be reportable during the warranty period. Lastly, to this point i contacted the contractor for the trees that were planted, and they indicated that they offered the builder a warranty for any issues from planting the trees, and the builder DID NOT accept their warranty, so in essence the builder did NOT have a warranty after these trees were placed. The HOA at the time, this was reported to them a myriad of times and our requests were unanswered. Again i am thankful for Tidewater answering this call, as this is not just my issue, it is a whole community issue. 

  Lastly, as of Friday, March 17, 2023, The Baltimore County Soil Erosion and Sediment Control office contacted me after i sent them the exact same pictures of this issue, and they indicated this is a fairly common  recent development water issue, and they will be working with the HOA, and developer, and anyone else they need to, in order to assist and provide guidance on diverting the water to another area as to not cause the issue seen in the pictures provided to the initial claim.  Mr. Brandon Rowe from this office indicated this morning 03/23, that he was able to visit my property, and confirmed that this is a water issue that can be fixed. I have provided the HOA property manager contact information to Mr. Rowe to work with you and others to provide a long term fix for this issue. I am now providing their information to you so that the HOA, can also have their information to also work to resolve this issue as well.  Please see below POCs in this office, Baltimore County Soil Erosion and Sediment Control:

  1) Mr. Jim *******- ###-###-####

  2) Mr. Brandon ***** ###-###-####
  
  Sincerely,
  
  Alexandra ** *****

  Business response

  03/27/2023

  We heard from the Developer and a crew will be at the property early this week, possibly Monday, to repair and stabilize the eroded area. Also, as previously stated, Tidewater has no authority over this issue and this complaint should not be against Tidewater. We are attempting to assist with this and get you help as quickly as possible. 

  Customer response

  03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19593884, and find that this resolution is satisfactory to me, based on the confirmation email from the Baltimore County Soil Erosion and Sediment Control, that the work has been completed to their satisfaction. I thank everyone for their help in resolving this issue.
  
  Sincerely,
  
  Alexandra ** *****

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I viewed the property on Zillow without furniture and it was clean with non-stained carpets **** ********** *** ** *** * ******** ***** ** ***** (look for yourself), which I expected it to be upon move in. I viewed it in person and there was furniture so I did not see stains. The person showing me the property, Yoelle with Tidewater stated the carpets would be cleaned professionally and so would the place. Upon move in, the whole place was dirty and the carpets were grossly stained and did not appear to be cleaned. I told Adam with Tidewater, I could not sign off. He stated he would speak with the owner. Later, he emailed and he stated the owner would not do anything about the carpets and would not clean certain areas, to include the stain which could be biological, in front of the fireplace. He stated I could get out of the lease but the owner stated they would have to keep one months rent. I told him this was not okay, and no. He then said he would get back to me. 2 days later, 2/22, he stated he was still waiting for the owners to decide what they would or would not fix. I stated again that this is unacceptable, I would not be moving in, this has inconvenienced me, I had to pay the movers for the time that was blocked out and he then emailed again saying the only option was to stay in a lease for 12 months or get out of the lease and them keep the first months rent of 1650.00. He emailed again as well 2/27 stating the same.

  Business response

  03/06/2023

  On Jan 12th, 2023, you signed a lease agreement to rent the property for the term of Feb 20th, 2023 till the last day of Feb 2024. Per section 6 paragraph “a” of the lease agreement, you signed acknowledging you have been given the opportunity to examine the premises and found it to be in satisfactory condition.  Ahead of your lease start date the carpets were professionally cleaned twice as well as property cleaning. The noted “stain” on the fireplace hearth, is discoloration of the stone and showed during your unit showing and was also marked as a cosmetic item on your move-in inspection report. As mentioned in communication prior to the complaint we would be able to have the vendor return to address any cleaning concerns over, such as the oven and wood floors. Tidewater Property Management has advised the property owner of your concerns and your request to terminate the lease agreement. As noted the lease agreement, does not allow for earlier termination. The owner has agreed to allow early termination of your lease agreement, which Tidewater Property Management would create and provide an early termination agreement for both parties to review and sign if in agreement. The owner will allow this termination, but as a result of the early termination of the lease agreement you would forfeit your first months rent, as the property was taken off the market for other perspective tenants at the time of your lease signing on Jan 12th, 2023 and collection of your first month’s rent to secure the unit.

  Customer response

  03/07/2023

  
  Complaint* ********
  I am rejecting this response because: the stains on the property were hidden when I viewed it. On zillow, the property looked different. I was told the owner would maybe fix certain things but maybe not. I was never told they would do anything at all. This property is not habitual and there was false advertising, which therefore violates the lease. 
  
  Sincerely,
  
  Kelly ******

  Business response

  03/13/2023

  As previously noted, the property was cleaned and carpets professionally cleaned. As explained, we would be happy to re-dispatch the vendor for cleaning. Per section 6 of the signed lease agreement, (copy previously attached) which you signed and initialed on Jan 12th, 2023,  it states “The Tenant acknowledges that he has been given an opportunity to examine the premises, that he has examined the premises and found them to be in satisfactory condition, unless otherwise specified herein.” Additionally, the attached letter was sent to you Friday March 10th, 2023 with an offer from the owner for early termination.

  Customer response

  03/13/2023

  
  Complaint: ********  
  I am rejecting this response because:
  

  I was told the owner would maybe or maybe not fix the issues. Hence, why I did not move in. When I looked at the property it had furniture, and I could not see all the issues. I referred to Zillow, the listing without furniture as my guide. This property was falsely advertised and not habitual for move in. I paid movers, bge, comcast and renters' insurance to move in. They breached the contract as the property was not habitual and it is illegal to falsely advertise.

  
  Sincerely,
  
  Kelly ******

  Customer response

  03/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  
  I was told the owner would maybe or maybe not fix the issues. Hence, why I did not move in. When I looked at the property it had furniture and I could not see all the issues. I referred to zillow, the listing without furniture as my guide. This property was falsely advertised and not habitual for move in. I paid movers, bge, comcast and renters insurance to move in. They breached the contract as the property was not habitual and it is illegal to falsely advertise.

  
  Sincerely,
  
  Kelly ******

  Business response

  03/14/2023

  On Tuesday 3/14 at 8:49am we emailed you the attached agreement for early termination. The property owner has agreed to return the full first months rent once the agreement as been signed. We are currently awaiting a response from you. If you are in agreement with these terms please respond so this agreement will be sent to both parties for review and signing.

  Customer response

  03/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kelly ******

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have lived at a property managed by Tidewater since 2017. The home is very outdated, everything from appliances to carpet are original material from 1999. Thus since move in, there has been issues, one being an ongoing leakage from the water heater. The last maintenance request in regards to the leakage was 3/22/22. This request resulted in the water heater being replaced(repeatedly the leak was patched which did not fix the problem). The continuous leakage caused damage to the carpet in the basement consequently it had to be repaired as well. The vendor from Tidewater stated the carpet was too old to only repair the damaged area thus if I wanted the carpet replaced in the basement I would have to move the furniture outside. The carpet replacement was presented as an option. I explained numerous times that I could not physically move that amount of furniture and I could not afford to pay someone to move it. I also asked the carpet install to be canceled, which it was. However the carpet install was scheduled again the following week (7/11/22) by L. ***** without mention of a fee. After the worked was completed I was charged $600 for the removal of furniture. I was never advised by Tidewater, the contractor or the vendor that I would be charged a $600 fee. In addition my son and nephew moved the furniture not the vendor. I asked that this fee be removed and after many calls/emails it was removed by the property manager J. ******. However that charge has been added back to my account without explanation as to why it was added after it was resolved and removed. I also was not provided a explanation as to why I was not advised of this fee beforehand. I also asked for a copy of my lease stating that I’m responsible for the expense of repairs for damages not cause by me, that has not been provided. I’ve been in contact with Cody ****** who responses to my email has only place blame on me. His emails include fabricated occurrences to avoid accountability.

  Business response

  02/13/2023

  As per our many prior discussions, responses to other reviews left on other social media formats, emails, etc.... we have fully provided you the details of your charges on your account. You reported the rear basement door leaking in August 2021, the vendor found the rear door was not leaking and was the hot water heater leaking. The hot water heater was replaced at that time. In March 2022, you reported a leak in the basement which was found to be a water line leading to the hot water heater which was repaired at that time. Following that, a vendor was dispatched to dry out the carpet, remove damaged padding and treat for any possible microbial growth. The owner approved the basement level carpet to be replaced. The vendor scheduled an appointment to complete the job and advised all personal and breakable items had to be removed as they were not responsible for these items. When the carpet installers arrived on site,  nothing had been moved as required plus the area was full of what was believed to be marijuana smoke per there report. The install was then rescheduled. When the installers arrived the second time, no items had been moved again. A vendor was then dispatched  to remove the items from the area. Once the carpet was installed, the vendor then returned to place the items back. As previously explained to you, the carpet installers do not move personal or breakable items as they are not liable for these items. Please note, per section 11 of your lease agreement, the property is nonsmoking, there is to be no smoking in the home of any kind at any time. As per section 10 of your lease agreement, if you, as the tenant, make arrangements for maintenance and tenant fails to notify the Landlord/management company, the tenant shall be responsible for any charges incurred. As a courtesy, the vendor has agreed to decrease the moving charged placed on your account from $650 to $325. Your ledger has been updated accordingly and we would appreciate prompt payment. Thank you.
  

• Initial Complaint

  01/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I did not receive my 2023 HOA Payment Book by Jan 1, 2023, from Tidewater Property Management. I emailed the Property Manger (*******************) on Jan 4, 2023, and informed her of the situation. She responded that the 2023 HOA Payment Books had been mailed out on Dec 20, 2022, and I should have my 2023 HOA Payment Book by the end of the week (January 6, 2023).On January 10, 2023 I had still not received the 2023 HOA Payment Book and I once again emailed ******************* and the accounting department of Tidewater Property Management, and I requested that a 2023 HOA Payment Book be mailed to me ASAP. ******************* never responded to my email of January 10, 2023. ***************************, did respond to my email request that I be sent a 2023 HOA Payment Book, by cc'ing *********************, to make her aware that I needed assistance in resolving my.2023 HOA Payment Book request. On January 17, 2023, I had still not received my requested 2023 HOA Payment Book, and ********************* had failed to contact me or assist me in acquiring my requested 2023 HOA payment. Book. On January 17, 2023 I once again emailed *******************, The accounting ***** of Tidewater Property Management, ***************************, and *********************, requesting a response from someone and once again requesting a 2023 HOA Payment Book be mailed to my address.

  Business response

  01/20/2023

  Hi *****. Please know that coupons were ordered for your association and mailed to all owners. Unfortunately, we are subject to the delivery time frames from the post office which are sometimes not reliable and result in additional delays. Hopefully you will soon receive the coupons that were ordered, but if not, I have attached coupons to this complaint for your use. Should you have any further questions, please reach out to us directly so that we can assist you.
  See Attachment/File: 130D Coupons.pdf

• Initial Complaint

  10/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Tidewater is the property management company for our home at 10:20 1 ******** *** in Prince Frederick Maryland. We are currently under contract and preparing to sell this property however the property management company is refusing to give us the necessary information to complete the closing for this property. Joanne who refused to give her last name is the person in contact with us from the company. She is now refusing to answer our phone calls or return emails. There were violations on our account that we were never made aware of in any fashion. And the violations were a fallacy anyway because the violations that were listed do not apply. Joanne then went to our home in Prince Frederick on to our property without permission and now has a new list of discrepancies that do not exist. We are just trying to sell this home it has passed inspection it has passed septic and sewage it has passed water test everything that needs to be done has been done. We have no way to get relief from this without assistance. I am requesting your assistance in forcing this company to acknowledge that this woman is making things up and is acting in bad faith. We have done everything that this company has asked us to do and every time we complete what they asked us to do they add more stuff. Please help us. This woman is abusing her power And possibly going to cost us the sale of this house The violations that the company is citing are from 2020 and we have email confirmation evidence from them in 2021 stating that there are no violations on our account.

  Business response

  11/08/2022

  Business Response /* (1000, 5, 2022/10/27) */ Hi James. We were unsure of what property address you meant in your complaint, but believe it to be **** ******** ****** With that said, we went through the phone records we have and it does not appear that we have ever spoken with you directly, but have had conversations with your agent, Joanna, about the resale package that was provided. The agent did speak with the Community Manager and had her full name and contact information as they communicated both in email and phone via the matter. The violations notated on the package itself were noticed during the inspection that was ordered as part of the resale package process. Pictures of the items notated are attached and the following items needed to be adhered to in order to bring the home back into compliance: grass needs to be cut, remove the cable from the drainage area, clean up under the deck, patch a small crack above the garage and remove the pile of wood and branches near the wooded area of your lot. It is our understanding that the agent has provided pictures that the matters were attended to, so it seems all has been resolved. However, if you have additional questions or concerns, please reach out to your Community Manager. Thank you.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a homeowner in the Wood Valley community for 20 years and I'm sick and tired of dealing with the parking issues day in and day out. For the 2 years that Tidewater has been in power there's been no enforcement whatsoever! Every single day there's been a white Ford Explorer parked at the corner of Early April Way and Moving Water Lane directly in front of my Altima. This evening I had planned on taking the car to Harris Teeter to get some water. I couldn't even do that because whoever this vehicle belongs to decide to back their vehicle up against mine so that a portion of the Ford is behind the line where the sign is located which clearly states no parking from here to the corner. I guess these people can't read because it's been this individual this week and pretty much every day there's someone who just parks their vehicle there. It's very frustrating especially when I'm paying my HOA fees quarterly and parking enforcement is not being taken seriously. I see no reason to continue to pay my HOA fees for things that aren't being done within the community. Can someone please help?

  Business response

  11/08/2022

  Business Response /* (1000, 5, 2022/10/26) */ Hi Michael. We have responded to several complaints that you have left regarding this matter and unfortunately must keep providing the same responses. As you discussed with the Community Manager, the Board of Directors and the committee work with Management to enforce the parking rules and regulations, as they are present in your community. If you feel that you've been unjustly treated, please feel free to come to the next Board of Directors meeting. Or, as mentioned to you during one of the phone conversations you had with our staff, join the Board. If you have any other questions, please reach out to your assigned Community Association Manager. Thank you.

• Initial Complaint

  09/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 9-18-2022 around 6:30am when I went out to my vehicle I did not see anything on my windshield. Before 9:00am when I was leaving to go to work (I actually work for a living) I discovered a PARKING VIOLATION #XXXXXX tucked inside of my wiper blade. My VALID PARKING PERMIT was removed earlier in order to allow my wife the option to move her vehicle if needed to allow a guest to park in our reserved space. That's really great that someone who works for you went behind me and decided to issue a notice because technically in that moment the car was indeed improperly parked. What's not okay is this wonderful person who issued the notice decided to put something in the comments which was very unprofessional and also disrespectful! It reads: FINAL WARNING FOR ALL FOUR OF YOUR CARS. TOWING IS NEXT. Date 9-18-22. Time left blank. By also left blank. I would like to know who's responsible for this immediately! This is unacceptable! It's really a joke that you would try to target someone who is a homeowner and one of the few who actually lives in the Wood Valley Community. I did try contacting Tidewater regarding this issue however the only option given was to leave a message. I would like this matter resolved in a timely manner. By the way when I came home last evening after 7:30pm there were several cars parked throughout the neighborhood in RESIDENT parking spaces that were in fact parked improperly. Nearly all of the vehicles were still there in the morning when I left at 6:40am. Nice job on parking enforcement!

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/09/21) */ Tidewater Property Management did not place a parking violation on your vehicle on 09-18-22, a Wood Valley Community Association Board member must have done so. Several concerns have been raised by neighbors regarding parking in the community, especially when several have more than the permitted three (3) vehicles parked on the lot, see attached parking policy for your community. One (1) parking space is a reserved numbered space. You then have two (2) parking tags to use in unnumbered spaces. We cannot attest to the other cars you saw that were "improperly" parked. We will, however, let the Board know they should be on the lookout for these additional vehicles. Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The PARKING VIOLATION clearly states TIDEWATER PROPERTY MANAGEMENT 3600 Crondall Lane, Suite 100 Owings Mills, Maryland XXXXX XXX-XXX-XXXX. I am going to repeat myself and ask one more time for the name of the ignorant individual who wrote the unprofessional and disrespectful remarks shown in the photograph that was submitted in my complaint. This wonderful human being was acting on behalf of you people yet you have denied any wrongdoing whatsoever! You are responsible for the actions of the person who was acting on your behalf and therefore I'll continue to seek this information until I find out who did it! No one is going to disrespect me and my family and get away with it! I have been submitting my HOA payments faithfully to you people and you're going to pretend like you don't know what's going on? If TIDEWATER PROPERTY MANAGEMENT did not place a parking violation on MY vehicle on 9-18-2022 who did? I have pictures of 4 vehicles that were in RESIDENT parking spaces without a VALID PARKING PERMIT after 8am on 9-22-2022. What a joke! Can the BBB please help? Business Response /* (4000, 9, 2022/09/23) */ Good Afternoon. Unfortunately, as a matter of policy, we are unable to provide direct names and/or contact information of the Board members. Please know your concern was forwarded to the Board for their consideration, along with the additional pictures you provided. Please also know that we, as the managing agent, work on behalf of the Board of Directors, not the other way around as you imply. Additionally, the violation tickets always have the name and contact information of the Management Company so that all communications can be directed through us as the managing agent. We hope this information helps to further clarify details. Consumer Response /* (4200, 11, 2022/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will find out who wrote that filth on a parking violation with or without your cooperation and that ignorant individual will have to explain their behavior to me! I'm not playing games with you people anymore! You're deliberately withholding information regarding this very serious matter! Here's something that you can pass along to this anonymous moron- Touch my vehicle one more time and I will contact the authorities and have you arrested for vandalism! Making a threat on a piece of paper that bears the name and address as well as the phone number of Tidewater Property Management is not normal behavior period! You enabled this person by placing a responsibility upon them above and beyond what their mental faculties could endure. Own it! You may find all of this amusing but my wife doesn't think that it's funny nor do I! You had already removed every single person who was employed by Tidewater Property Management at the time this had occurred from any involvement whatsoever so therefore the document is null and void. I hope this information helps to further clarify details. Business Response /* (4000, 13, 2022/09/28) */ Thank you for the additional correspondence. As you discussed yesterday, September 27, 2022, with the Community Association Manager, the Board of Directors and the committee work with Management to enforce the parking rules and regulations, as they are present in your community. If you feel that you've been unjustly treated, please feel free to come to the next Board of Directors meeting. Or, as mentioned to you yesterday, join the Board. There is an open position. If you wish to be considered, please send an email to the Community Association Manager for your Association and it will be forwarded to the Board of Directors. Thank you.

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