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Business Profile

Restaurants

Akira Ramen & Izakaya

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

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1 Customer Reviews

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  • Review from Angela C.

    1 star

    08/18/2024

    Originally, my husband and I were excited to eat at a new restaurant we hadn’t tried before. On the evening of Saturday August 17, 2024, roughly 20 min after arriving and a few minutes after beginning our meal, my husband experienced a medical emergency in which he lost consciousness on his way to the restroom. I ran to his side and got on the floor with him to assess his injuries. The managers left the situation to a young waitress and a carryout customer to assist as he lay on the floor. I notified them that he was diabetic and the waitress threw a cup of water on him to revive him. As I began checking his vitals, he began to lose consciousness again and then began regurgitating. I yelled for them to call an ambulance, which the waitress did. My husband and I sat on the floor in his vomit waiting for emergency assistance as other workers walked over and past us.The kitchen never stopped, the managers never came to ask if they could do anything, no one even tried to help clean up the vomit. We sat there for almost ten minutes. As he was being loaded into the ambulance, the manager then ran behind me demanding we pay the bill for the food we never got to eat. I’ve never experienced such disrespectful and inhumane treatment. As I’m trying to make sure that my husband is remaining conscious, this lady is yelling at me about $47! In tears I paid the bill and the manager had the audacity to ask me what was wrong. My husband is barely alert outside the restaurant in an ambulance with medics as she is demanding I pay a bill for food we didn’t have the chance to eat and didn’t have time to take with us. The lack of compassion was unreal to me. I’ll never patronize this establishment again and will be sure to tell everyone I know that the people running this place care nothing about their customers’ wellbeing. I don’t care if the food is tasty… they don’t care if you live or die in their restaurant, as long as the bill is paid! UNACCEPTABLE!

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