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Business Profile

Computer Hardware

ZeniMax Media, Inc.

This business is NOT BBB Accredited.

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13 Customer Reviews

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  • Review from Emma W

    1 star

    01/02/2025

    Recently was perma-banned after being a loyal ESO+ subscriber for 9 years. Zenimax support legit yelled at me over the phone within the very first minute of the call, refused to let me tell them how I've been harassed in-game by another user for 8 months before reaching a breaking point, and only unbanned my account with a final warning if I agreed to also allow them to unban my aggressor. ******** company, egotistical employees with zero human compassion or empathy for a longtime loyal and paying customer. On top of that, their solution is that I am required to drop any activity finder group I end up in if my aggressor is also queued into the same group, which gives me an "abandoner penalty" and effectively blocks access to the content I am paying a subscription to play... Oh, and so are any friends queued with me! What a joke.
  • Review from Nate C

    1 star

    08/14/2024

    I got permanently banned from The Elder Scrolls Online, and got no help from ZOS support. I explained my situation to them, trying to rectify my ban. Long story short, my brother got me banned for scamming, and *** told me to play on another account. They would rather make me pay for everything again, and make me play the game through again, than simply give me the account back. I had DLCS, Collectors editions, the earthtear cavern player home that also had ***************, accompanied by a couple of my immortalized pets. I had 9 characters, and 5 lvl 50 characters. So no Im not going to replay their game so they can scam me out of more money. Its ridiculous how much they wont care for their game/playerbase as much as whats in their players wallets. So Im going to call it all out here.They rely on predatory businesses practices such as: Fear of missing out (Deals and sales deception for crowns. Limited time gear fan bait from past elder scrolls games )Overpriced store items (Pretty much everything, except some dlcs. Player homes, mounts, gear, especially crafting styles are way overpriced)Paywalls for essential quality of life features (extra character slots or crafting bag access, are locked behind either a subscription or Crown purchase)Time limited reskins and recolors (Reused assets)And last but most certainly not least, gambling through overpriced loot boxes They push all these in your face as soon as you get into the game, its ridiculous.Zenimax should be ashamed, they let their corporate greed get in the way of making and maintaining a good game. Its a shame it took me to get banned to realize how bad it all got. Moral of the story? Save your time and money, and dont waste it on ESO.
  • Review from Joel M

    1 star

    05/17/2024

    Cannot access mods or dlc purchases since the game will not load.Known & repetitive issue with development team.Experiencing severe emotional distress from routine treatment interrupted.I cannot eat or sleep; no interests in cooking or cleaning; anything outside of sleep.May need to visit doctor or counselor again; limited healthcare options leaves conditions untreated with vigorous testing.Returned PS5 simply because I could not access any mods downloaded for Fallout 4 game; bought a new Xbox the next ********* I cannot play Fallout 4 at all.Had similar problems with Skyrim game; same development team sadlyAmateur ******************* ruin gaming franchise; interested in furthering my education to take their job for less money.Learning code to enforce change if none are made
  • Review from Joseph J

    1 star

    04/13/2024

    Regarding Bethesda Softworks LLC, and Elder Scrolls Online. This company along with the game Elder Scrolls Online is a very dishonest organization, they employ an extremely heavy-handed censorship approach to their game and forums. If they don't like your feedback on their game, they will Ban your account with claims that you are violating their terms and conditions. In my case, they lied saying This account violated the Code of Conduct by Discussing Disciplinary Actions. Simply stating the truth, they banned me from the forums twice before for talking about certain topics and there was no discussion at all about their disciplinary censorship practices other than stating it happened to me. This is the equivalent of what many social platforms were doing at the start of COVID-19, censor what does not support the narrative the company wants and leave up anything that supports it. You can also find some ******* videos where content creators have stopped making videos about ESO for their censorship practices.Next, this company also practices a sort of bait and switch with purchased content where new in-game items will perform very well or outshine older content so it will encourage people to buy it, then when new content is on the horizon they will claim to make game balancing adjustments where they turn what you paid for into garbage (my opinion) just so you will then be inclined to purchase the new stuff but if you read the in-game chat this is a very common thought about new content being released.Last is the amount of cheating going on in this game, they do nothing to counter it, and the only effort they put into cheating is through censorship about it. you are not allowed to talk about it unless you take the stance it's not happening, and they are happy to leave those posts alone.Overall, it is my opinion this company is very shady at best. Year after year the game has become more broken where past content is very buggy or may not work.
  • Review from Matthew L

    1 star

    09/06/2023

    ****************************************************************************************************** If this is true then this puts a dark cloud over the whole "pronoun" affair. there's no way to tell. I don't care what side of the "pronoun" issue you are. i'm not fond of them. but a civil rights violation and nasty corporate politics are not good. this could be a lie. but the managers over Arkane studios have been opressive before that saying the world would be better with out white men. reports confirming. . and little has been done.
  • Review from Lazy L

    1 star

    08/25/2023

    Paid for a year of eso+, played almost 6 months. Sunday I purchased some crafting materials from someone advertising in zone chat, and the next time I log in I am banned. Cant get a refund on my remaining 6 months and no email or warning of any sort. This company uses pedo symbolism quite often in "artwork" throughout the game. Dont waste your money, this company is trash.
  • Review from william a

    1 star

    04/17/2023

    I spent $160 on Atoms (in-game currency) before being deployed. Upon returning to the states with a disability and unable to leave home for a long period I took up Fallout 76 again. After making a joke that liberals can't code because Bethesda hard codes controls so as lefties can't play the game most of my purchases assets were deleted. After contacting Bethefta I even offered to pay for them again to be returned but was only met with the truth about Bethefta, that they want to feel powerful and enslave their customers. I spend months creating a build with these assets only to be told I will never get them back, and they will not allow me to even buy them again because they hire woke cancel culture terrorists. I urge everyone to boycott Bethefts immediately. Thank you.
  • Review from Connor E

    1 star

    04/01/2023

    Genuine worst company I have ever had to deal with, don't lose your login or you will never get it back, support tickets are filled by copy paste cntrl c cntrl v if they even respond, you have to "verify ownership" of an account just to get them to unlink your steam account from it even though you are logged into to that same account trying to link it to your profile, not to mention their stupid mod club makes a random account for you when you are downloading mods, virtually locking you out on their own. if I could drop a 0 star I would they have no phone support, the one number I did call made me leave a voicemail and never called back. What a trash company will not get another penny from me.
  • Review from Drax T

    1 star

    03/10/2023

    Ive been a player in eso for a few years. Ive watched this company through ups and downs. Zenimax has one way of doing things. Make money on you. Every single thingn in this game is designed to monetize you. The game constantly changes, your builds will do so accordingly, and it costs a massive amount of real money converted into in game gold or an absurd amount of time, to change enough to function properly with each update. They constantly add new aspects to the game and dont fix the real issues. For 5+ years the dungeon group queue is so broken that they simply dont work properly. Good luck w your challanger achievments :) The core issues of the game have been the same since i started. They change a lot without telling anyone. They charge way more than they should for in game currency. They dont fix big issue bugs, and the last problem.... the visual animation and effort into detail in this game is just plain sad in comparison to most mmo's. It litteraly just looks like rock and trees. Hardly any fantastical breathtaking views, armor sets are lame all the way around, hardley anything lights up or shines or does something unique. Its as bland as a saltine cracker. It has so much potential, sadley, ill be glad to leave this game.
  • Review from Peter H

    1 star

    11/25/2022

    This is specific to ZoS, publishers of ESO and a subsidiary of Zenimax Media- who are absolutely horrendous. They simply do not care, and will not even take the time to read through submitted tickets and resort to macro responses that do not address your inquiry at all regardless of how much time and money they wasted for said customer with the bug. This game still pushes out gambling "micro"transactions (not actually micro) yet every single patch just breaks the game so badly to the point of it being unplayable for a lot of its players; which makes precisely zero sense considering that the game also has a public test server. Get this; there's a block bug that was introduced, again, with the launch of firesong on the first of November. They patched other bugs that benefit the players but the ETA for fixing a bug that renders endgame tanking something everyone is avoiding? December 5th. At the earliest. A solid month after release. We don't even know IF it'll be fixed by then, and what they'll break in return. Dungeon group ques have been broken since early this year and hasn't been fixed yet. Crown crates? updating like clockwork. I only have room to really rant about ZoS at this moment but other parts of Zenimax hasn't been all that amazing recently either. Sure you make video games for money. Doesn't mean we're not incredibly disappointed that the company only seeks to milk its IPs dry for profit, fully knowing that people who love these stories will try their best to turn a blind eye on all the glaring flaws. It's frankly disgusting and sad.

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