Reviews

Review Details

• Review fromLeon I

  Date: 03/18/2025

  1 star
  ***** with all of the terrible reviews of this company. **************** is incompetent and ignores requests for assistance from a manager. Delivery takes forever - multiple months - which you only find out after the order is placed. When I finally received my delivery it was left at the bottom of my driveway without any notifications, emails, or phones calls. The pallets of flooring blocked my ability to enter/exit, so I had to carry thousands of pounds of gym flooring up the driveway myself just to get in and park my car. ***** this company like the plague!

• Review fromChelsea N

  Date: 01/17/2025

  1 star
  A great business will have good customer service and minimal need for its customer service department. A decent business will have one or the other. This business has neither. I wish I had read more of their online reviews before purchasing from them. Multiple people have reported receiving incorrect or bad quality items from them yet their response to customer complaints is bafflingly inconsiderate. I wholeheartedly agree with the reviews that accuse them of being incompetent or intentionally deceitful. As a heads up, they do not seem to allow customers to return items without having to pay for return shipping and a restocking fee. Instead, they might offer you a partial discount and then never follow up with you on that, which is exactly what happened to me. I also ordered fast shipping on an item that was not fulfilled according to the timing advertised and they took zero accountability for the delay. What frustrates me the most is the American branding they use, presumably to build trust and goodwill among American people, only to underperform, let American people down, and tarnish what it means to be an American business. Do better.

• Review fromJudy N

  Date: 01/09/2025

  1 star
  It has been a month since I placed my order and it still hasn't shipped. The charge appeared on my credit card bill last week so I have paid for something I have never gotten. I have contacted them five times and always get the same runaround. This company is awful and possibly scammers and there may be fraud involved. DO NOT ORDER FROM THIS COMPANY!

• Review fromSteve T

  Date: 12/19/2024

  1 star
  I wish i read this first. They sent me a link to the trucking company with a tracking number. The product was to be delivered yesterday. i called the shipper, they have no record of my order. I called American Floor Mats LLC, again, still no answer or call back. We will see how this goes. maybe I can cancel the order via my credit card company.

• Review fromDennis S

  Date: 10/17/2024

  1 star
  Do not ever use this firm. A complete run around on order fulfillment. Either they are completely incompetent or intentionally deceitful. Stay away.Poor quality product non existent assistance. Tells you they have shipped product and never shows. Ridiculous. Read the other reviews and run!

• Review fromDana C

  Date: 09/25/2024

  1 star
  I, sincerely, have never received such poor customer service on a product I've ordered from any other company. I placed an order for rubber flooring for my gym one month prior to an event I was holding, which should have allowed plenty of time for production and delivery. As well as, installation on my end when it arrived. This, however, was absolutely not the case. On multiple occasions I had to call initially to ask if my order/check has been processed. The reason I was given for the delay was that everyone was working from home, so checks sent to the office are not found until someone decides to go in and then it would need to be processed from there. And they were well aware, from the day that I placed my order, that a check would be arriving. Yet no one thought it would be a good idea to make sure it was received and processed upon arrival. I'd love to say that after this initial frustration everything was taken care of, but it just got worse. There were many phone calls and even more emails between ****** ****** and myself where I am just simply looking for updates and answers on when my product will arrive. I was met with false promises, straight lies, incorrect tracking information, and just absolutely zero interest in making this situation right. The way that I was spoken to was absolutely unacceptable. My order arrived the afternoon before my event. Leaving me absolutely zero time to get them installed and now having three large pallets taking up needed space. This is what they considered acceptable customer service. It is anything but. Absolutely look elsewhere for any product you may order from this company. I wish I saw these reviews before dealing with them myself. As a business owner myself I don't understand how they can provide consistent poor service and remain open. Be better American Floor Mats. Be better.

• Review fromDavid T

  Date: 08/23/2024

  1 star
  I bought a $150 office chair mat and was impressed with the lifetime warranty. The representative I spoke with on the phone raved about its high quality and durability. Five minutes after placing the mat on the floor, I knew it was a mistake. I sat in my chair and read a couple of emails and then tried to roll over to the file cabinet, but my 5 chair casters were sitting in ruts. This is the caliber of chair mat I can buy at Office Max for $45, so I called about returning it and was told to submit a request for a Return Authorization through their website. When I hadn't received a reply in 24 hours, I submitted another request through an email so I can document my attempts to contact the company. I called again, but as soon as I mentioned returning a mat, I was told I had to submit my request online. This is a very disappointing purchase and I appear to be stuck with it, but I'll try to have my credit card company do a chargeback since they aren't responding to me.

• Review fromStephen W

  Date: 08/06/2024

  1 star
  This company did not fill the order in the manner as discussed and when I questioned them they offered to return one half of my money if I proved to them that I had destroyed the unwanted product that they sent me. What a generous offer !!!! I would never do business with these clowns again. I suggest any dealing with them be very cautious.

• Review fromLiam N

  Date: 06/04/2024

  2 stars
  I was suckered by American Floor Mats offer of a lifetime warranty. I'd been through a number of cheap floor mats after COVID put me in my home office full-time. Since AFMs mats cost almost three times more than the cheap mats, surely a lifetime-warrantied mat would last at least three or four years. Nope! Fourteen months after purchasing my lifetime mat, it was too cracked and broken to run my chair across it. They did replace that mat (after I paid $15 shipping). However, twelve months later, the replacement mat is also shot. I called today for another replacement but was told my warranty was already activated. My lifetime is finished. Just over two years use at a cost of $150. Back to the cheap mats for me! What a joke.

• Review fromWill B

  Date: 04/30/2024

  1 star
  Misleading advertising, significant delays, product quality.Ordered floor mats in February, that were advertised as free shipping (same with SEO search results), to later find out, a small footer about freight quote meant, that I would have to then pay shipping. Order then was quoted 5-30 days to arrive after purchase. I received the product 2+ months later. After unpacking I noticed a few things and contacted AFM. 1 - One of the pieces had a woodchip embedded, making a hole in the piece.2 - Color of the flakes (tan) did not resemble tan or their photos, they were basically orange.3 - The texture on the mats varied significantly on any given mat, making the texture and visual look appear inconsistent.4 - Missing edge pieces. I ordered the "universal" ones which come with edges, some of my pieces had them, but the larger ones did not. Their website is very ambiguous about what they actually sell/ship. After nearly 3 weeks, they are unsure if they can make those edges (yet some were shipped) and their website even shows and advertises them. 5 - Extremely dirty/messy mats/high VOCs - im still wiping rubber residues off of them which seems to be never ending, I imagine eventually theyll clean off.After me offering multiple solutions, each response was days apart and "well see / were checking in on it". We're approaching 3 months now from the time I ordered, I cant deal with anymore delays or uncertainties.Do yourself a favor and don't order from American Floor Mats, unless you are OK with misleading/confusing website inventory, significant delays, and receiving varying quality/missing pieces.