Reviews

Review Details

• Review fromHeidi F

  Date: 06/07/2025

  1 star
  I ordered a floor mat in September 2024 that has yet to be delivered. I've requested updates, tracking information, *** for resolution and nothing. Most recently, I requested a refund, but haven't received that either. This company is a joke and should be shut down if this is how they treat their customers.

• Review fromJim F

  Date: 06/06/2025

  1 star
  DO NOT DO BUSINESS WITH AMERICAN FLOOR MATS. Look for another company to purchase from. I placed my order on May 5, 2025 for one 5 X 6 piece of hard floor vinyl. When ordering the form order said 2 weeks for delivery. I received my order at 30 days June 5, 2024. Their web site states mat thickness is 1/8 thick. The mat I received was less than 1/16. You telephone American Floor ********** at ************ and no one answers the telephone. They should not be allowed to be in business!

• Review fromLeon I

  Date: 03/18/2025

  1 star
  ***** with all of the terrible reviews of this company. **************** is incompetent and ignores requests for assistance from a manager. Delivery takes forever - multiple months - which you only find out after the order is placed. When I finally received my delivery it was left at the bottom of my driveway without any notifications, emails, or phones calls. The pallets of flooring blocked my ability to enter/exit, so I had to carry thousands of pounds of gym flooring up the driveway myself just to get in and park my car. ***** this company like the plague!

• Review fromChelsea N

  Date: 01/17/2025

  1 star
  A great business will have good customer service and minimal need for its customer service department. A decent business will have one or the other. This business has neither. I wish I had read more of their online reviews before purchasing from them. Multiple people have reported receiving incorrect or bad quality items from them yet their response to customer complaints is bafflingly inconsiderate. I wholeheartedly agree with the reviews that accuse them of being incompetent or intentionally deceitful. As a heads up, they do not seem to allow customers to return items without having to pay for return shipping and a restocking fee. Instead, they might offer you a partial discount and then never follow up with you on that, which is exactly what happened to me. I also ordered fast shipping on an item that was not fulfilled according to the timing advertised and they took zero accountability for the delay. What frustrates me the most is the American branding they use, presumably to build trust and goodwill among American people, only to underperform, let American people down, and tarnish what it means to be an American business. Do better.

• Review fromJudy N

  Date: 01/09/2025

  1 star
  It has been a month since I placed my order and it still hasn't shipped. The charge appeared on my credit card bill last week so I have paid for something I have never gotten. I have contacted them five times and always get the same runaround. This company is awful and possibly scammers and there may be fraud involved. DO NOT ORDER FROM THIS COMPANY!

• Review fromSteve T

  Date: 12/19/2024

  1 star
  I wish i read this first. They sent me a link to the trucking company with a tracking number. The product was to be delivered yesterday. i called the shipper, they have no record of my order. I called American Floor Mats LLC, again, still no answer or call back. We will see how this goes. maybe I can cancel the order via my credit card company.

• Review fromDennis S

  Date: 10/17/2024

  1 star
  Do not ever use this firm. A complete run around on order fulfillment. Either they are completely incompetent or intentionally deceitful. Stay away.Poor quality product non existent assistance. Tells you they have shipped product and never shows. Ridiculous. Read the other reviews and run!

• Review fromDana C

  Date: 09/25/2024

  1 star
  I, sincerely, have never received such poor customer service on a product I've ordered from any other company. I placed an order for rubber flooring for my gym one month prior to an event I was holding, which should have allowed plenty of time for production and delivery. As well as, installation on my end when it arrived. This, however, was absolutely not the case. On multiple occasions I had to call initially to ask if my order/check has been processed. The reason I was given for the delay was that everyone was working from home, so checks sent to the office are not found until someone decides to go in and then it would need to be processed from there. And they were well aware, from the day that I placed my order, that a check would be arriving. Yet no one thought it would be a good idea to make sure it was received and processed upon arrival. I'd love to say that after this initial frustration everything was taken care of, but it just got worse. There were many phone calls and even more emails between ****** ****** and myself where I am just simply looking for updates and answers on when my product will arrive. I was met with false promises, straight lies, incorrect tracking information, and just absolutely zero interest in making this situation right. The way that I was spoken to was absolutely unacceptable. My order arrived the afternoon before my event. Leaving me absolutely zero time to get them installed and now having three large pallets taking up needed space. This is what they considered acceptable customer service. It is anything but. Absolutely look elsewhere for any product you may order from this company. I wish I saw these reviews before dealing with them myself. As a business owner myself I don't understand how they can provide consistent poor service and remain open. Be better American Floor Mats. Be better.

• Review fromDavid T

  Date: 08/23/2024

  1 star
  I bought a $150 office chair mat and was impressed with the lifetime warranty. The representative I spoke with on the phone raved about its high quality and durability. Five minutes after placing the mat on the floor, I knew it was a mistake. I sat in my chair and read a couple of emails and then tried to roll over to the file cabinet, but my 5 chair casters were sitting in ruts. This is the caliber of chair mat I can buy at Office Max for $45, so I called about returning it and was told to submit a request for a Return Authorization through their website. When I hadn't received a reply in 24 hours, I submitted another request through an email so I can document my attempts to contact the company. I called again, but as soon as I mentioned returning a mat, I was told I had to submit my request online. This is a very disappointing purchase and I appear to be stuck with it, but I'll try to have my credit card company do a chargeback since they aren't responding to me.

• Review fromStephen W

  Date: 08/06/2024

  1 star
  This company did not fill the order in the manner as discussed and when I questioned them they offered to return one half of my money if I proved to them that I had destroyed the unwanted product that they sent me. What a generous offer !!!! I would never do business with these clowns again. I suggest any dealing with them be very cautious.