Business ProfileforProtech Auto Repair, LLC

We took our vehicle in, July 2023 to see if it needed a transmission. A few days, no later than a week later, the owner said that’s what it needed. Paid half of the money that week and the other half once he said the vehicle was ready. The whole ordeal was only about 3 weeks. No paperwork was provided at that time pertaining to the warranty, no receipt was given for the transmission, only an overall invoice. Why? My wife knew this mechanic for over 20 yrs and she trusted him. Vehicle was driving however I would feel a knock still and September 3, 2023 it started not driving past 45-50. Drove it to Protech and parked it, the next morning, the owner called and said I want to know why your truck up here, rudely. I explained what was happening and never mentioned a transmission. However, first thing that came out of his mouth was your transmission is out of warranty and claimed it ran out of warranty while it was sitting at the shop waiting for our second payment. I have a bank statement that says my wife and I didn’t take long paying it because we needed that vehicle. So now since September 2023 the owner claimed he was trying to help us out and find another transmission and we would have to pay for labor again… which we agreed to do so, it just seems he gave up on fixing it.