ComplaintsforAllied Remodeling of Central Maryland, Inc.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had a brand new deck installed at the cost of $33,000 back in June of this year (2024); and we identified some issues with the deck prior to the completion, and we have still not had our problems resolved, I have an elderly mother in-law and two small grandchildren for which these issues provide a safety concern (see attached photos); my deck is bowing in the corner and a couple of the planks are not flush with the others on the deck, as a 65 year old retired Army veteran, this couple has been giving myself and my family the run around for over a month now, we cannot enjoy our new deck because of the issues stated above, I will not recommend this company to any of my government friends or anyone at all.

  Business response

  07/22/2024

  We will have our service tech reach back out to the customer 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  August 18, 2023 is the 1st day of construction. 21,661.00 is the amount that was paid to the business for the deck. Lifetime warranty on the deck is what the business committed to provide me.The nature of the dispute:the last picture I have attached shows the first day of construction and if you zoom into the top of the middle beam there were already construction default from whoever built and cut the support beam.This could of been prevented if they just ordered a new beam and take the messed up beam out ,the support beam is now a safety concern and the wood is bending and pulling the attached screws out of the support beams it was attached to as well as putting stress and tear on other mechanics of the construction of the deck.Whoever inspected this never considered my family’s safety. I have been reaching out to the foreman several times via email and phone. They are horrible in communication, the foreman came out to the residence a month later and seen what was going on with the support beam and ordered a piece of lumber that day, that piece of lumber is sitting in the wet grass for 2 weeks now. I have been reaching out to the foreman in regards to communication and time frame to fix this safety issue. If the construction was stopped and replaced that beam from day one that the mistake was made none of these issues would be happening right now. My safety and my family’s safety was jeopardized because of someone’s mistake and continued to build the deck like nothing was wrong. I am so glad that less than a year ago I took those pictures because I was excited about my deck and when I zoomed iI was so sad and disgusted that a huge construction company would treat their customers and jeopardize their safety . I am just applaud by the quality of the results of a 22 thousand dollar deck which could result in a major safety concern. I am more applaud at the communication around this safety issue and no one has any sense of urgency in regards to this matter.

  Business response

  07/17/2024

  There is absolutely no structural issue with the beam.  The deck was inspected by the county, the customer has nothing to worry about from that aspect.  Regardless, our supplier has authorized replacement of the beam and it is getting fixed

  Business response

  07/22/2024

  We have to come out to look at the issue. Sorry this is not ok for the customer but that’s what we have to do as the first step 

  Customer response

  07/22/2024

  
  Complaint: ********
  
  I am rejecting this response because: Mike S. Came out on Tuesday July 2, 2024 and looked at the issue , took pictures and said that it need to be replaced and you will have another beam dropped off tomorrow . That beam has been sitting in the wet soggy dirty ground since July the 3rd. That was the last time I talked to someone until I reached out to the BBB. Now I have been re routed to deal with Alex and he said he will have someone come out on Monday and Tuesday to look at the issue. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into a contract with Allied Home Remodeling on 3/14/24 for window installation. The amount of the contract that I signed was $11,500. The invoice emailed to me for payment was for $12,880. There was no verbal or written approval from me for a contract increase. The additional amount was not discussed with or approved by me. I was told that I must pay $12,880 by the sales representative (AG) during our 5/9/24 conversation, however, I am only responsible for the amount on the signed contract because Allied did not receive homeowner approval for the increased costs.

  Business response

  05/14/2024

  The customer was told of the extra work that needed to be done.  This work had to be done due to the faulty siding install done at her house.  We explained to her what needed to be done and our contract allots for unknown issues that might come up.  If the customer would allow us, we can come back, remove what we did and her house can continue to leak water.  If that is acceptable I will send my foreman back to remove that work done to safeguard her home and she can pay us the contract amount as she wishes. 

  Business response

  05/14/2024

  The customer also refuses to return anyone's calls at our office.  Nick has called her 4 times to discuss this and she refuses to return his call

• Initial Complaint

  05/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unprofessional conduct of installers. First, even though we were to be notified of delivery of materials we weren't and walked out our front door to be blocked with materials. The installers were rude, unprofessional and had no regard for our landscaping. They continuously walked thru our flower beds breaking down plants and when asked not to do so they laughed at me. The hotest day of the year they left tarps on our lawn and destroyed large sections of grass. They took a 2 hour nap in our front lawn. They left cigarette buts in our flower beds, nails were left in the driveway, debris was left all over the garage floor and front porch. Not one person spoke English so that we could communicate with them. We have had a new driveway, front porch, stonework done, new fence, etc. and no one has ever disrespected us the way these Allied employees did. I cannot believe that Allied hired such disrespectful individuals. They drug ladders thru our flower beds. Allied took pictures of the damage to confirm our complaint but all they did was give excuses about their conduct. I was even called a racist. We even gave these employees water because it was so hot. I will never recommend this company. No employee representing Allied should call anyone a racist because I complained of their conduct. Taking a 2 hour nap in our front lawn was unbelievable. We now have to replace large sections of grass and flowers that were stomped on.

  Business response

  05/01/2024

  Customer has already paid us in full, this is resolved, not sure if there is a delay on this complaint 

  Business response

  05/01/2024

  This case has been resolved with the customer 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had a roof leak in November around Thanksgiving, after having Allied install a new roof less than 6 months before. It took 2 weeks for me to get a call back, and another week for someone to come out. Miguel et al arrived They said nothing was wrong, they added some caulking to the window and left. In early January the roof leaked again. Majorly causing damage to 3 rooms.od my house. Miguel came again and agreed the flashing was improper, then replaced it on one side.. while telling his boss that Im a lier and the leak is impossible. I then had to fight to get a manager to come look and see I was not in the wrong. They agreed and finished the flashing replacement and said they'd fix the interior. It's taken 2 weeks for me to get someone to my home, then they argue what is actually being taken care of after we've already agreed. I asked for a different team as I do not trust Miguel at this point. This I was refused instead I got a call from the Assistant Manager Arty who proceeded to yell at me angrily for a solid 5 minutes, including insults and constantly saying f*ck this f*ck that. It was harassment and an attack because I want to have the warranty honored as described in our agreement to begin with.

  Business response

  02/09/2024

  We are fixing the drywall either Monday or Tuesday

  Customer response

  02/12/2024

  Why I'm dissatisfied is that I was originally told in writing that they would be here Monday to fix the problem. The I received a call from the owner Paul only because I left a cryptic message on his voicemail via the call center answering service, because customer service was told not to give me any information to be able to contact the superior of Arty, the manager whom verbally assaulted me for 5 minutes on the phone. Now the same person whom failed to properly install and fix the roof 3 times in a row, is still being send to fix my ceiling. It's very hard to trust someone who has shown they don't know what they are doing to do more work on my home. There was no option when it came to resolution of the issue. Just even more time I have to wait with my house in shambles to have the problem fixed, and 4 days of having my home based business unable to operate. There has been no apology, just a feeling of "why did you think it was ok to reach out to an owner?" And a very discouraging lack of communication between the moving parts of the company was very very evident. The only semi remedy of this is that the agreement stated in the warranty which we are contracted to will hopefully finally be honored after 4 months of me having to fight tooth and nail to get anything done and taking on verbal assault from the employees here. 

  Im disappointed and disgusted with this company and the entire process I've been put through. They should honestly not hold any accreditation with the BBB. 

  The customer is always wrong in their mindset and they allow abuse to their contacted customers. That's unacceptable.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My roof started leaking a month ago. It was replaced in 2022. All levels of the rear of the house. A guy came out on January 27th and met with my mother. He stated he’d try to come that Saturday or whenever. I was under the impression they would come ready to repair the roof. I’ve called almost every day after a no show Saturday to get somebody to tell me if we are at least on the schedule. I get the same response every time. They say someone will call by close of Business. Finally Friday a guy called. I think Dean. He said Alex would call or someone to schedule us. Again no call back. It’s been mostly sunny. The weather is good. Even if they have other houses scheduled but to not give us any time frame leads me to believe they have no intention of repairing it. After spending $7000. This is unacceptable to be paying on a loan of a leaky roof. They need to repair it or refund my money. It’s only a year and a half old.

  Business response

  02/05/2024

  Our service manager has spoken to the customer this morning and we are working on confirming a date for service

  Customer response

  02/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I want the claim opened until they show up to do the work 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  01/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 1/2/24 Allied Remodeling replaced the roof of my townhouse but on 1/6/24 I discovered my roof was still leaking. I paid $4,941.00 to Allied for this job. According to my contract Allied committed to replacing my entire main roof. I contacted the company and as of today 1/26/24 they have failed to look at the leak. Some of Allied employees have been very obnoxious only stating that the leak is from a small area (flat roof that includes my main roof) where my house adjoins the neighbor's house without performing any tests to corroborate their statement. I had another roofing installment company look only at the flat roof and determined the flat roof had no leaks. Allied has failed to give me the decency of even going to the attic to look and see the areas that were wet and insists that I perform their due diligence and get an inspector that costs $600+ to fix the issue. My roof is still leaking, and I can see cracked concrete in the ceiling that may fall, making this issue potentially hazardous considering the huge amount of rain we've been experiencing lately. I can move forward and have another company look at the leak but since Allied gave a lifetime warranty in contract and the job is newly done, no other company wants to perform any work here. My request is that Allied with full transparency come out to my house to determine where the leak exists. Please note Allied Remodeling that is supposedly a professional company is making claims that they have absolutely no evidence of to support their claim while failing to do their due diligence to prove the true cause of the leak. Please help me resolve this matter as it's potentially a hazard to occupants in my home, should loose concrete start falling.

  Business response

  01/26/2024

  The area that is leaking is the customer's flat roof area which is not part of our contract.  We sent our service tech to inspect the roof.  We have since given the customer an estimate on replacing that area and to this date the customer has not given us the go ahead to replace that flat roofing area.  The customer still insists it is the shingle roofing area (the area we replaced) that is leaking and that is not correct.  Our service manager Artie G**** emailed the customer:  "Good morning. My name is Artie G**** the service manager for Allied Remodeling. You and I spoke at length today about your leak. My install foreman said is coming from the flat roofing area.  You said you believe that is coming from the shingle area. We came to an agreement that you would hire a licensed inspector and if they say that the leak is coming from the work that we did, we will cover the costs for the inspection and also fix the leak and take care of the interior damages. Once you receive the inspection report, you could forward it to this email."  That email was sent 4 days ago and we have not received any response from the customer.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The Roofing Job was to be financed (0%) by the company that did come True, after I was required to find a loan on my own, that was put on me. I was able secure a small loan to help pay for the work that was due to start. I advised The Representative multiple times that I’m tapped out and I do not have any more funds period. The Day the work had started I received a text that the roof will require 50 Sheets of sheathing, (@ $4250.00 ) I contacted the person in charge and advised him that work would have to wait due to no funds for work.. He advised me that the work is being done so I drove to the house to talk to the person in charge and nobody spoke English. I looked at the removed wood that was on the property and their was no 50 pieces maybe 20? Very suspicious and shady. I asked to see the damaged wood never saw it someone sent pictures of wood and still no 50 pieces, no way to verify who’s wood they we’re showing. The work is completed, I still have no funds as advised them multiple times. Now they are harassing and threatening me that they sue me and Put mechanics lean on the house. That the work should never have been done until the funds were available That’s common sense

  Business response

  09/21/2023

  The work is done and the customer is not paying us for the extra charges associated with the roof per our contract and won't return our calls.  We have sent this to our attorney for collections

• Initial Complaint

  09/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I entered into a contract for roof repair with Allied Remodeling Corporation and ********. The amount for the entire roof repair was $10,352.00 and after the work was started additional amount of $7,190.00 was added. Allied underbid the job for whatever reason and then created a entirely new contract. The workmanship was done poorly and my roof continues to leak. The gutters are not attached and water runs down the side of the house.

  Business response

  10/05/2023

  None of this is true. The customer is lying to get out of paying for his extra charges for the wood replacement and extra layers on his roofing and we have a law suit pending in which we are suing the customer.  

• Initial Complaint

  09/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On June 9, 2022 **** **** contracted with Allied Remodeling of Central MD, Inc. (Allied) to repair the area of her roof that was leaking into her dining room at **** ***** ***, Baltimore, MD. Dave W*****, walked through the inside of her home to view the spot in the dining room that Ms. **** sought to have repaired and then identified the corresponding outside portions of the roof to cure the leak. The roof repair was completed by Allied on July 20, 2022. However, on September 13, 2022, there was a leak in the same dining room area that had been previously repaired. Ms. **** contacted Allied at that time and a technician was sent out to assess the situation. The technician applied sealant to the area to support Allied’s previous repair. On October 4, 2022, the leak opened up again in the same spot. **** asked Allied to cure. No additional repair was made. Instead, Ms. **** was told that the leak to the dining room was not actually caused by the area that they had repaired and patched, but was actually caused by another area all together. They then informed Ms. **** that if she wanted that area repaired, she would have to pay for it. Though, she had already paid them to repair the area that they initially pointed out as the area that would cure the same issue. Ms. **** had other roofers look at the roof & they all confirm that the repair would not have appropriately cured the issue. Ms. **** would like a refund of the full amount charged for this useless repair. As it has been almost a year since Ms. ****’s original notification to Allied of the issue and from Ms. ****’s original request to Allied to cure, Ms. **** has already contracted with another roofing company to install a new roof and provided them with a substantial down payment for completion. However, the new roofer, will only warrant the roof if they complete all of the roofing work themselves. Return of the Allied funds is necessary to supplement the costs for the new roofer to cure.

  Business response

  09/14/2023

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ********,.  This customer has already scheduled arbitration which MHIC and we have a hearing scheduling. There is no reason to have an arbitration with both organizations. 

   

  Regards,

  Allied Remodeling 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩