Business ProfileforLindsay Ford of Wheaton

On 11/11/2019, I purchased a 2017 ******** ******** with 33,226 miles from Lindsay Ford of Wheaton. I also purchased an extended warranty for the vehicle. I selected the PremiumCARE option offered by the Ford Extended Service Plan. This incurred an added cost of $3,875 towards the vehicle. The plan was scheduled to expire on either 11/11/2025 or 93,226 miles on the odometer. On 03/06/2023, I traded the above vehicle in for a different one. This transaction occurred at a ****** in Lakeland, FL. I was informed that I can cancel the extended warranty & request a refund for the remaining coverage. On 03/08/2023, I contacted Ford Protect & requested they cancel coverage & provide a refund. They processed my request but informed me that I would have to contact the dealership where the vehicle was purchased for the refund. This is where my delimma takes place. I've contacted Lindsay Ford numerous times & have yet to receive any resolution. I've left messages with their finance department & business managers. I've spoken to their receptionists as well as their online "chat" option. As of today, no one has contacted me on addressing this issue. I contacted Ford Protect & they verified that my plan was indeed canceled on 03/08/2023 & that I was entitled to a refund for my unused portion of the warranty. All I want is to receive my refund.