Business ProfileforHorizon Services (MD) , LLC

Plumbing and Heating

Multi Location Business

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Overview

This business provides HVAC and plumbing services.

Business Details

This is a multi-location business.

Location of This Business

2607 N Rolling Rd Ste 201, Windsor Mill, MD 21244-1984

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BBB File Opened:

5/1/2015

Years in Business:

Business Started:

3/16/2015

Business Incorporated:

3/16/2015

Accredited Since:

9/30/2024

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 19HC00193700 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 6/30/2026.

These agencies may include:

New Jersey Division of Consumer Affairs

124 Halsey St

Newark NJ 07102

(973) 504-6200

https://www.njconsumeraffairs.gov/Pages/default.aspx

BBB records show a license number of 36BI01232300 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 6/30/2025.

These agencies may include:

New Jersey Division of Consumer Affairs

124 Halsey St

Newark NJ 07102

(973) 504-6200

https://www.njconsumeraffairs.gov/Pages/default.aspx

BBB records show a license number of PA017876 for this business, issued by Pennsylvania Office of Attorney General. The expiration date of this license is 7/1/2025.

These agencies may include:

Pennsylvania Office of Attorney General

16th Floor, Strawberry Square

Harrisburg PA 17120

(717) 787-5211

https://www.attorneygeneral.gov

BBB records show a license number of 63739 for this business, issued by Maryland Board of Plumbing. The expiration date of this license is 11/6/2024.

These agencies may include:

Maryland Board of Plumbing

500 N. Calvert Street, Room 201

Baltimore MD 21202

(410) 230-6231

http://www.labor.maryland.gov/license/pl/

BBB records show a license number of PA017876 for this business, issued by Pennsylvania Office of Attorney General. The expiration date of this license is 7/1/2025.

These agencies may include:

Pennsylvania Office of Attorney General

16th Floor, Strawberry Square

Harrisburg PA 17120

(717) 787-5211

https://www.attorneygeneral.gov

BBB records show a license number of 13VH09997600 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 3/31/2025.

These agencies may include:

New Jersey Division of Consumer Affairs

124 Halsey St

Newark NJ 07102

(973) 504-6200

https://www.njconsumeraffairs.gov/Pages/default.aspx

BBB records show a license number of 19HC00193700 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 6/30/2026.

These agencies may include:

New Jersey Division of Consumer Affairs

124 Halsey St

Newark NJ 07102

(973) 504-6200

https://www.njconsumeraffairs.gov/Pages/default.aspx

BBB records show a license number of 36BI01232300 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 6/30/2025.

These agencies may include:

New Jersey Division of Consumer Affairs

124 Halsey St

Newark NJ 07102

(973) 504-6200

https://www.njconsumeraffairs.gov/Pages/default.aspx

Type of Entity:

Limited Liability Company (LLC)

Alternate Business Name

Level Heating And Air Conditioning
Level Home Services

Business Management

Mr. Ken Porpora, CEO

Contact Information

Principal

Mr. Ken Porpora, CEO

Customer Contact

Mr. Ken Porpora, CEO

Additional Contact Information

Phone Numbers

(410) 885-1112
Other Phone
(410) 085-1112
Other Phone

Email Addresses

Email this Business
Primary

Website Addresses

Website 1

Customer Complaints

25 Customer Complaints

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Most Recent Customer Complaint

07/31/2024

Complaint Type:: Customer Service Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

5/16/24 Heatpump installed 6/4/24 Failed electrical inspection. -100amp service to the house was deemed insufficient by the inspector to provide amperage for the installed heatpump during the winter. 6/10/24 I called - left message - no response 6/14/24 I called - left message - call was returned 6/17/24 Horizon came took pictures and said they'd call me to provide next steps 6/24/24 I called - left message - no call back 6/25/24 Emailed Tina @ Horizon - was told I'd get a call back 6/27/24 I called - escalated to customer relations 7/1/24 - I called - left message - no response 7/2/24 - John called to tell me they were working with their electricians to figure out what to do 7/8/24 - I called - left message - no resposne 7/16/24 - My wife called - left message 7/17/24 - Horizon called - wanted to come out on the 24th to replace a breaker. I asked how replacing the breaker would fix the problem; changing the breaker wouldn't increase the amperage to the house and resolve the problem reported by the inspector on 6/4/24. Was told they'd consult with their electricians again and call me. 7/24/24 - I called - Talked with DJ - went through the case with him - his notes matched my notes - he said there had been a break down in communication and he would escalate it. 7/29/24 - My wife called - left message - no response 7/30/24 - My wife called - left message - no response 7/31/24 - I called - they tried to connect me to a supervisor - after two unsuccessful attempts - I asked for the address I should report to the BBB since there were several Horizon Services and I let them know that I would be contacting the BBB.

Read 24 More Complaints

Customer Reviews

17 Customer Reviews

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Most Recent Customer Review

Christina K

09/25/2024

Had Horizon Services come out 9/20/24 for a seasonal service check on a residential furnace. They indicated gas was leaking and other problems. They provided 2 estimates for repair (approximately $4,500-5000) and, later, another Horizon employee, from sales, provided an estimate for replacement ($6500). The sales rep. was pushy and condescending. I told him I needed some time to evaluate the estimates yet over the weekend, he texted me (a Sunday no less!) and wanted to know my decision. Since then, I had two other local, licensed companies come out and neither company could find ANY problem that Horizon stated was at issue. Furthermore, the other companies noted that some of the parts were still under warranty and, worse yet, had there been an actual gas leak, Horizon never turned off the gas. Both of the other companies were not shocked by what I told them. They said unscrupulous companies, especially the larger ones, will prey on unknowing consumers, especially the elderly and women. Fotunately, I did not part with any money but undoubtedly, other people will be taken advantage of and fall for unnecessary repairs and be outrageously overcharged. Shame on Horizon! I will also be contacting the Home Improvement Commission about Horizon's fraudulent service.

Horizon Services (MD) , LLC Response

09/30/2024

Thank you for bringing this to our attention. We sincerely apologize for your experience and understand your concerns. A manager will reach out to you shortly to discuss your situation in detail and address your concerns. We appreciate your feedback and are committed to resolving this matter.

Read 16 More Customer Reviews

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Horizon Services (MD) , LLC

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Business ProfileforHorizon Services (MD) , LLC

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Horizon Services (MD) , LLC

Horizon Services (MD) , LLC

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Business ProfileforHorizon Services (MD) , LLC

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Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Horizon Services (MD) , LLC Response

Local BBB

BBB Reports On