Business ProfileforMUSYSIC

Your speakers arrived on July 5, 2023, for a repair of your order from May 25, 2022, which we were not informed of prior to receiving the units. You were informed of existing damage due to a lack of packing material via email with photos sent around that same time. Despite your speakers being damaged as well as mice infested, we did the best we could to get your units back to a working order. As for all of our repairs/replacements, they are fully tested prior to shipping, and your units were no exception.

Fastforward to April 5, 2024, almost a year after we shipped your speakers back, you are reaching out stating that your speakers are not working. We have stated that all units are fully tested and then sent back after repairs. It is the responsibility of the customer to let us know that there is something wrong with the units soon after receiving them. If we don't hear from the customer about their repair soon after they receive it, we presume that the units are fully working.

We also offered you a 30% discount if you were to purchase replacements as you are a previous customer. However, we find this claim placed on us to be absolutely unacceptable and we should've been informed last year about any issues as that is when the units were returned back to you.