Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a mailer from TD Bank offering $500 bonus if I opened a checking and savings account and met certain conditions. On February 18, 2021 I opened the accounts following the instructions on the mailer.On March 5, 2021, I received e-mails that my ability to perform transactions was suspended and my pending transfers were canceled. My online access was also cut off at that point. I proceeded to spend weeks sending e-mails and making phone calls to try to get my account restored but nobody I spoke with would help me, one customer representative even told me that unless I went to a branch the $10,000 I had already transferred would be kept and not returned to me.Their refusal to pay the checking and savings bonuses is arbitrary and capricious. I clearly met the terms for the checking bonus, and I only failed to meet the terms of the savings bonus due to the unreasonable and unexplained suspension of my account.I request the $500 I am owed be paid immediately.
Business response
09/17/2021
Good day. Please see the attached letter. Thank you.Customer response
09/17/2021
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.I also want to apologize to TD Bank for incorrectly stating that they had refused to pay the checking account bonus. I should have been more diligent in confirming the fact pattern I laid out in my initial note. Thank you to the team at TD Bank who researched and resolved the savings account bonus issue so promptly and professionally.
Regards,
***************************Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
TD has been charging me overdraft fee that aren't accurate and against the law. The bank does not want to refund me the overdraft fees that they have been charging me that's not correct.Business response
09/20/2021
Good day. Please see the attached letter. Thank youInitial Complaint
09/08/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
TD bank has declined a valid dispute for $764.99 even though i provided an influx & more then a sufficient amount of information from July 27. A 2nd review request was put in on 8/31 & still no response. 2 Branch mangers including *********************** in Bear DE & still no Resolution.Details;---------- Forwarded message ---------From: *********************** <*********************>Date: Tue, Aug 31, 2021 at 1:57 PM Subject: Claim#RCDZ3ZVH27R3251 To: ************************ NMLS ****** <******************************>, ********************** <**********************>Request for $764.99 to be reversed as Owner canceled services & broke agreement. Also I never authorized $764.99 to come out of my account.Overall Details -Date of **************** filed: 7/27/21 -Services Canceled: Laser Lipo/ Sauna 1 year Membership Package starting 7/15/21. A minimum of 8 treatments -Owner of ******************* Canceled my appointments (See text messages as proof attached to email & other supporting documents attached)Business response
09/17/2021
Hello. Please see the attached letter. Thank youInitial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used the drive thru ATM and withdrew 150$ and requested (3) 50$ bills. The bills came out and I completed my transaction! As I collected my $ my wife texted to take out another 150 for groceries! I inserted my card and as w the transaction before requested (3) 50$ bills! The machine shut down and spit my card out w no receipt or no cash! I checked my account online and seen they had 2 withdrawals for 150 when I only had gotten 1 and 1 never gave me my $! I left my car in the atm line and pushed the talk button to speak w the bank teller and she said to come in! I sat in my car and the machine came back on and had an error out of order message( still no money came out)! So I stated my claim and they claimed they couldnt open the atm to verify my issue and that it was an outside company that checks the outside drive thru ATMs and I had to wait about 10 days and my 150 would be back in my account! About a week later I get a piece of mail from TD saying my claim was not valid! Pls helppBusiness response
09/17/2021
Hello. Please see the attached letter. Thank youInitial Complaint
09/07/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We bought a dining table from Ashley ********* and financed it through TD Bank interest free for 12 months. We called TD bank customer service and setup automatic payment over the phone on September 9th 2019 till august 2020 through **** of America through their agent ******, as per her I was supposed to pay $44.19 every month to pay off in full without any charges with interest free 1 year plan. But after a year they continued taking money from my account for the next 3 months without my permission. Since the payment plan was setup over the phone by their agent Ms. ****** till august of 2020 I don't understand how they managed to continue taking money from my account. So when I noticed that in my bank account I called them and they were unwilling to help so we called our bank and had to stop from further payments. As we talked to the bank and they contacted the business and ended up them reimbursing 3 payments and now they want us to pay late fees.Business response
09/17/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My *************** account was hacked for over $1000. After submitting a police report, several calls, several claims with the bank open and closed without informing me I have yet to receive my money back. My money is insurance by the **** and the bank refuses to give me back my money that I was scammed out of.Business response
09/17/2021
Good day. Please see the attached letter. Thank youInitial Complaint
09/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Approximately 3 weeks ago; I was a victim of bank fraud. I received a text from TD bank asking if I had made a purchase in ** (which I did not) and responded accordingly. I soon after received a phone call from someone impersonating a bank official, whom was able to recite my entire bank account number, and listed off several suspicious transactions. Fast forward to $935 removed from my account. I went to the local branch, closed accounts and opened new per the fraud department. I also filed a police report, at the recommendation of the bank. The fraud claim was denied TWICE with the banking institution trying to mix the terms of fraud and scam- both synonymous to most people. I called numerous times asking to speak to mangers and constantly denied further explanation or higher tier management involvement. Local PD even tried to help, to no avail. Deceitful business practice and clearly not aiding their customers properly.Business response
09/15/2021
Hello. Please see the attached letter. Thank you.Initial Complaint
09/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was informed about a fraudulent account being opened online in May/June of 2021 by a separate credit monitoring service. In my experience, TD Bank was uninformed about their own ID theft prevention and remediation policies, they were inconsistent with correspondence AND despite being assured that the fraudulent account had been closed by the local branch manager, I received a bank statement that claimed the account existed until its "owner" (WHO IS NOT ME) closed it in August - after receiving thousands of dollars in UIB. Unsure whether this situation is due to incompetence or corruption, either way - these are unacceptable business practices.Business response
09/10/2021
Good day. Please see the attached letter. Thank youInitial Complaint
09/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
There were a few transactions that I have not done on my TD bank credit account. I called to dispute the transaction and the agent said they will file a dispute. Two months later, i got a letter saying that the account has been closed due to unpaid amount. I called the bank again and they said that there were no disputes filed. I am no responsible for any of the charges and they falsely charged me.Business response
09/10/2021
Good day. Please see the attached letter. Thank youInitial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
************************************************ I talked to ******* about canceled my order and TD Bank. ******* told me that "We canceled your order as your request.", ******* gave me canceled transaction numbers for proof to TD Bank. I contacted them by email and phone call. They just do not want to take their responsibility.Today, I emailed to TD Bank for all my cancelation transaction numbers. They do not response. They do not want to remove my pending charge from my ******* Financing Account. They told me that That's *******'s responsibility. ******* have to reverse it. But ******* emailed me reversed transaction numbers for proof. .Business response
09/07/2021
Good day. Please see the attached letter. Thank you.Customer response
09/07/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1,749 total complaints in the last 3 years.
626 complaints closed in the last 12 months.