Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

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  TD Retail Card Services

  3221 Route 27 Franklin Park, NJ 08823

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  TD Retail Card Services

  236 Sicklerville Rd Williamstown, NJ 08094-1502

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  TD Bank

  2918 N Main St Anderson, SC 29621-2759

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  TD Bank

  516 W Wade Hampton Blvd Greer, SC 29650-1445

Review Details

• Review fromAndrew H

  Date: 11/06/2024

  1 star
  I purchased a lawn mower through a local dealer and took advantage of the 0% financing through TD Bank. Everything was fine until three months ago when they changed my account number without notifying me. I had autopay set up for the previous account number and paid it diligently every month. In August, they called saying they were trying to collect a debt from me. I checked my bank and the same amount was debited from my account to TD Bank as it always has. There was no credit to my account. I called TD Bank and the first ****** I talked to said this is happening to a lot of people. I tried to dispute it but can never get through to anyone. I finally had a supervisor call back and she told me to fill out the dispute form on their website, which I did. I even provided supporting documentation saying the account wasn't delinquent. They did, to their credit, waive the late fee (which was never late), but it has been three months and the only response I have received to my complaint is that they are "investigating." I call multiple times a week and sit on hold for up to an hour. Nobody ever answers. I have left three messages through the online system and receive no response. I am taking my complaint to my state's attorney general. Stay away from this company. Not worth the hassle and very frustrating. Frankly, they are thieves.

• Review fromCraig E

  Date: 10/24/2024

  1 star
  Would not recommend using td auto finance for vehicle loans. First, it took them almost 2 weeks for them to acknowledge that my loan was paid off. Nows its been a month and I still dont have the title for my vehicle. When I call them up and have the electronic lien release done, they say it could take up to 10 days to release the lien on top of the month that I have already waited. When I tried to talk to a manager, the manager just hung up on me. **** poor customer service.

• Review fromDiana E.

  Date: 10/23/2024

  1 star
  Mr ****** is a bully and a creep he didnt wanna accept my money in the bank then threatened me by telling me that I cant use my account until he says its ok very Nasty demeanor and additude the teller was just as unprofessional as he was

• Review fromKevin C

  Date: 10/23/2024

  1 star
  They charged off my account with no notice, and it was NOT delinquent. I had a not-at-fault accident and after the insurance company paid off what they would I still owed on the vehicle but never missed or made a late payment. They charged it off ~60 days after insurance paid. I offered to pay in full if they would remove the charge-off, but they refused. Apparently they would rather ruin my good credit than get their money.

• Review fromLauren B

  Date: 10/21/2024

  1 star
  The individual people I've dealt with at the bank are always polite and courteous, but as an institution, the bank privides terrible service. Every time I try to something, I am met with polite and courteous explanations as to why they can't or won't provide what are basic services at other banks. And they charge what I consider excessive fees for the honor.I opened a replacement account at another bank and am having a difficult time getting my money out of TD to transfer it.

• Review fromjaehoon h

  Date: 10/15/2024

  1 star
  I've called the customer center countless times, but I can't get through. I'm trying to buy a new phone, but after changing the website, I'm denied approval.

• Review fromJasmin O

  Date: 10/03/2024

  1 star
  ****************** Review**I had a frustrating experience with ****************. They claimed they never received my payments, which caused a lot of stress and confusion. Attempts to contact their customer service were met with unhelpful responses or no answers at all. It felt like there was no one to escalate my concerns to or to provide a resolution. I would caution others to be diligent if choosing to work with them and ensure all communications and transactions are well-documented.

• Review fromSean S

  Date: 10/02/2024

  1 star
  My daughter is a freshman in college and was the victim of a fraud/scam in which they were able to do a reverse debit in which the fraud depleted her entire bank account with an erroneous debit going out to 2 scam accts. ********************** had NO alerts in place notifying my daughter and even though she notified them within 48 hrs and the debits were still pending the Fraud team stated "there isn't much we can do but will open an incident report". After 4 call backs (they never called or emailed her any updates) and hours on hold at the end of the 10 day "investigation" they stated- not much we can do all of your savings from working all summer for college was gone. They offered no solution, no options and basically were ok with her $ being gone since it was not THEIR $. Very insecure and really no help for a naive 18 year old who they seemed annoyed by for asking for help. If you value your $ be very wary of TD.

• Review fromAdam S

  Date: 09/29/2024

  1 star
  Im one who like to pay there bills on time. Making a payment to the creditor is the most frustrating process I have ever encountered. They never sent me a physical card and ever avenue I try to use to make payment wants a card number. I have even gone as far as reporting a card stolen and asking for a new one. Never received a new card. Dont even get me started on the online attempts I have made. How are we expected to maintain good credit standing when the process to make a payment requires 3 hours our time just to make good on our agreement. I almost believe this is a deliberate plan to force customers to accrue extra *********************** and late fees. This business is borderline predatorial.

• Review fromAndy L

  Date: 09/20/2024

  1 star
  They changed their website up and I had to re-enroll, but I can't reach them to get my acct# to re-enroll. Phone hold times have been 4hrs + which is ridiculous