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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank has 1388 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 229 Customer Reviews

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    Review Details

    • Stephen D

      Date: 08/05/2024

      If I could put zero I would, I have 3 accounts with TD bank, worse auto loan ever experienced, you just cant make a payment with TD bank for principal, because TD auto finance, is separate entity for TD bank, I try to enroll in auto pay through bank, could not do it, had to send a letter to me to sign papers ??Then I never received any letter , twice???Then I sign up on TD auto finance online, I have a savings, and they set it up as checking, then the payment was late, then I had pay over the phone, then I called to have it corrected? Someone switch it to checking account auto pay, it bounce back because its saving not checking, TD bank is not a good company for auto loan, its like they go out of there way to not take your payment, I had a **** on my credit report, and they said I had to send a letter to credit report company?? What ???? I didnt make the mistake, TD auto finance made the mistake, why do I have to anything, I talk so many customer service representatives, they are absolutely not help fully, sarcastic, smart re****s, not good customer service, I guess thats why its 1.5 stars and thats from other customers reviews, ????????

    • Jonathan P

      Date: 08/02/2024

      I am trying to access my account yesterday and today. I was transferred to a full mailbox so I was not able to leave a message concerning my problem so they can't give me a call back to fix it. Nobody is picking up even now. I have lost my info and I do anything in my account

    • DANIEL M

      Date: 07/31/2024

      TD bank affiliated card services: Making TD bank look really bad! Used this card for an equipment purchase. In trying to pay off the balance and close the account this bank makes it extremely difficult! Wanting to continue to charge fee's. When trying to contact by phone to speak with someone, the automated system doesn't recognize the phone number nor credit card # when entered, thereafter leaving you on endless hold! Horrible bank! They are entrapping people into high interest rates by playing there games. They should be sued to the fullest extent by law! What their doing is criminal!

    • Ian M

      Date: 07/31/2024

      07/30/ 2024 Tuesday. The bank was supposed to be open at 8:30am.It didn't open until 8:50am.The associate who came in 8:50am walked right pass through and didn't even apologize for being late.I was waiting for 20mins, and they didn't even open th3 bank until after 9am.Went again on 07/31/24 The banker is not even here yet. It is 8:45am.Extremely poorly managed by the manger and higher **** Wasting customers time and affecting major business losses.

    • Germ D

      Date: 07/30/2024

      Outrageous! This company changed their website for customers to login, but they require you to put your account number which is not available anywhere. It says call them but nobody answers (on hold for hours.) I've tried every option in the automated phone they have. Well how can we check our accounts now when everything's online but you cannot login? ******* needs to look at this, they'll lose customers, it's very frustrating! Goodluck to those who has automatic payments, because this company probably wants you to miss your payments to unlawfully charge them, since there's no way to login to the old and create new accounts. Financing scam. Please ******* check TD! Payments are due this first month since their update.

    • Yivel D

      Date: 07/30/2024

      worse bank ever. they block transactions and apologize but the harm is done. even when you call them and they tell you everything is solve it is not. I do not recommend this bank to anyone.

    • Robert J

      Date: 07/30/2024

      Have been trying to reach them for a week, been on hold several times for over 2 hours then get hung up on. I purchased a watch through ********* website for $240 and TD says I have a $900 balance, They charged 3 $250 charges and $150 charge that I never made. IT has been impossible to reach them, my login for the website does not work. What are they doing besides causing problems for their customers. Do I really need to pay off the nonlegitimate $900 balance to make this go away. What horrible practices by them and even worse customer service.

    • Jason H

      Date: 07/30/2024

      I have called 3 different times and waited over an hour twice and over 2 hours once. All I am trying to do is get them to unlock my account so I can make a payment. I will never use this service again.

    • Theadora L

      Date: 07/26/2024

      Id give no stars if I could. Im just sick to my stomach that I cant be helped. Im getting the run around and wait times on the phone are ridiculous. I cannot view statements from my app and when notified by my credit report that a balance increased I looked into it and noticed ******* was higher. I probably shouldve been way more on top of it because apparently they will not help you. I apparently just missed the deadline and they stated they could not reverse the interest of $1800 that was charged. I asked if I could get it removed and pay the balance off but because I just missed the 30 day window I am basically SOL. I explained that I tried calling before but I could never get to a representative. I had just had a baby around the time the supposed statement was sent so waiting forever on the phone was hard and Id get interrupted. I tried viewing my statements online but could not. I currently cannot even access my account online.

    • David G

      Date: 07/26/2024

      The worst company Ive ever dealt with! They will not answer their phones, Ive called several times and was put on hold for hours. They came it hard to make a payment, and If you are late one day they charge a fee, and report you to the credit bureau as late. If you are considering to do business with them, I suggest you run as far away as you can!

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