Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TD Bank has 1388 locations, listed below.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

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  TD Bank

  6 Main St Granville, NY 12832-1104

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  TD Bank

  75 Rockefeller Plz New York, NY 10019-6908

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  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

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  TD Retail Card Services

  2200 Route 66 Neptune, NJ 07753-4062

Review Details

• Review fromJoel D.

  Date: 05/06/2024

  1 star
  They created a policy about deposits into your bank account that allows them to ask people who do not hold accounts with them for their social security number, and deny the deposit if they refuse. They never notified me in writing of this change. In this instance, my mother who is not an account holder, went into this branch in an attempt to make a ***** deposit into my account for my birthday. I live remotely and she lives in ***********They then asked for her social security number, information they arent legally entitled to as a government id is considered in most situations, to suffice. I consider this a strong reason for other consumers to avoid this corporation.Never supply a social security number to an organization you do not hold a financial relationship with.

• Review fromDonna D

  Date: 05/06/2024

  1 star
  TD Bank will steal your money like they stole mine I had $11,567 in my account. I moved to *******..took 10 calls a letter and another five calls over a span of 5 years to close the account they told me that I was only going to get $49 and the rest went to fraud internal department so who really pocketed that money they said the money came into my account but under a different person's name if that was the case why didn't they send the money back to that person. Oh but wait they took out $3 every month for statement fee..so they could touch the money but I couldn't. That is bull c*** now they told me they cannot talk to me over the phone anymore that I would have to come down there make a 5-hour trip to talk to someone in person I'm telling you people don't trust TD Bank. I wouldn't even give them one star but I had to.

• Review fromNs B

  Date: 05/06/2024

  1 star
  DONT DO BUSINESS HERE. POSSIBLY RACIST OR XENOPHOBE.I started my application on April 1st and then received a letter that told me to call their hotline. After doing so I was ordered to go to a local bank and show my ID, which I did on April 10th. The bank teller looked at me like I had a massive tumor in my face, when I explained what I have been told. It took the staff a combined effort of 30 minutes to figure out how to proceed with me(I'm the first! hurray! Maybe because I'm a foreigner). After I have completed this I was given application number 9068661.Today is May 6th. After calling the bank 4 times I was falsely redirected and then when calling the apparent hotline for applications, they're currently not answering calls. I've waited 15mins plus twice during opening times and never reached the support hotline.Now that the application process is just a big waste of time, support is unhelpful and TD Bank obviously doesn't care about doing business with foreigners, I would advice everyone not to do business here.

• Review fromJera T

  Date: 04/26/2024

  1 star
  This place is disgusting! Dont file complaint here - go file with the Consumer finance.gov

• Review fromPhilip G

  Date: 04/18/2024

  1 star
  This bank does not give a **** if you have groceries on your table to feed your family been holding a 2095 check since last Friday from State Farm run run run

• Review fromStephen C

  Date: 04/12/2024

  1 star
  They don’t make auto pay easy and if a bill gets missed they don’t send you an email or letter. They also don’t send you anything when you open an account such as a new car loan so you have to go figure out yourself how to start paying bills. They also will call you as a debt collection agency saying you’re past due even if you’ve made payments and have payments scheduled. I thought my last auto lender was bad but this company is the absolute worst.

• Review fromJen R

  Date: 04/11/2024

  2 stars
  While their customer service agents are nice my experience is due to the fact that my Zelle account has been wrongfully suspended since 3/29/24. I have contacted their 800 number 6 times, went physically to the branch that I began my checking account with, and even contacted ***** personally. No one can tell me why Zelle has been suspended. This is ridiculous

• Review fromMatthew L

  Date: 04/06/2024

  1 star
  Wash allowed to cash a check as a non customer and was not informed of at non customer fee of 10$ to cash the check.Returned a week later and was told I would need to pay a non customer fee of $10 to cash my check.If they have a policy it should be enforced across the board, if employees are allowed to follow rules when its convenient for them, they should not be working in the banking industry.

• Review fromMark R

  Date: 04/03/2024

  1 star
  Reading the reviews of TD Auto Finance on the first screen of this website, I couldn't agree more with the reviewers who gave the lowest possible rating (reviewers should be able to give a NO star rating). In December ('23), I paid off my car loan of $24,000, and a month and a half later, I was called and asked to return the title they had sent me, but I had never received it. The reason given for their request was that they told me they never received the payoff money. I logged onto my checking account and verified that the check was cashed by TD Auto Finance six days after I mailed it to the payoff address. Upon calling their customer service line, I was told by the representative that my bank had to fax a copy of the canceled check so they could verify the check had been posted. I then requested to speak to a supervisor. After explaining the situation, she placed me on hold for about 15 minutes. When she got back on the phone, she told me the payoff money had been allocated to the wrong account! Unbelievable. Also, when I had called in, I was told that my payments were $1,500 in arrears, plus they added a $75.00 late fee. So, I asked that the supervisor call me back once the dollars were applied to my account, and when my late payments and the penalty were removed. She never called me back. So, I had to call back two days later to check on the status of it all. My account now had a zero balance. It's amazing that I had to manage all of this, that they never called me back, that they never took ownership of the problems. Now, I'm trying to **** down my title. I just spoke to them and they claim they never had the title! Amazing, the incompetence and absolutely horrific customer service.

• Review fromOme T

  Date: 03/21/2024

  1 star
  I am so saddened to have to write this review. The ************* TD Bank branch location staff should be retrained or replaced. TD Bank should be ashamed.