Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Dead River Company has 58 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Dead River Company

              82 Running Hill Rd Ste 400 S Portland, ME 04106-3218

            • Dead River Company

              114 Cottage St Bar Harbor, ME 04609-1439

            • Dead River Company

              1 Main St Seminary Hill Plaza West Lebanon, NH 03784

            • Dead River Company

              159 Elm St Manchester, NH 03101-2705

            • Dead River Company

              114 Main St Ashland, ME 04732-3428

            Business ProfileDead River Company

            Propane
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            82 Running Hill Rd Ste 400

            S Portland, ME 04106-3218

            Get Directions
            Visit Website
            (207) 358-5800

            Customer Reviews

            1.74/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            27 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 117

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dead River Company specializes in retail and wholesale of propane gas, heating oil, kerosene and gasoline, as well as providing heating equipment installation and 24-hour emergency service.

            Products & Services

            Propane, Heating Oil, Kerosene, Gasoline, Diesel, Heating Equipment

            Business Details

            This is a multi-location business.

            Find a Location

            Dead River Company has 58 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Dead River Company

                82 Running Hill Rd Ste 400 S Portland, ME 04106-3218

              • Dead River Company

                114 Cottage St Bar Harbor, ME 04609-1439

              • Dead River Company

                1 Main St Seminary Hill Plaza West Lebanon, NH 03784

              • Dead River Company

                159 Elm St Manchester, NH 03101-2705

              • Dead River Company

                114 Main St Ashland, ME 04732-3428

              Headquarters
              82 Running Hill Rd Ste 400, S Portland, ME 04106-3218
              BBB File Opened:
              9/29/1986
              Years in Business:
              117
              Business Started:
              1/1/1907
              Business Incorporated:
              7/13/1982
              Type of Entity:
              Corporation
              Number of Employees:
              1300
              Alternate Business Name
              • Webber Engery Fuels
              • Webber Energy Fuels
              • Heatable
              • Dead River Company, LLC
              • Farmington Oil Company
              Business Management
              • Mr. James E. Cantrell, General Manager
              • Ms. Kathy Day, Marketing Coordinator
              • Mr. Casey Cramton, VP of Operations
              • Mr. Charlie Hahn, CFO
              Contact Information

              Principal

              • Mr. James E. Cantrell, General Manager
              • Ms. Kathy Day, Marketing Coordinator
              • Mr. Casey Cramton, VP of Operations

              Customer Contact

              • Ms. Kathy Day, Marketing Coordinator
              • Mr. Casey Cramton, VP of Operations
              • Mr. Charlie Hahn, CFO
              • Mr. Griffin Sharp, Director of Development
              Additional Contact Information

              Fax Numbers

              • (207) 990-0828
                Primary Fax
              • (207) 778-5844
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              27 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/10/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              On July 8 we ran out of propane due to a faulty gauge on the propane tank. I called Dead River to see what they could do to help remedy the situation since it was their equipment failure. The manager informed me it would be $250 in fees in addition to the charge for the propane. After multiple phone calls and being blamed for letting the propane run out the manager reduced the fees to $75. The manager assured me that the driver would check to see that the gauge was working properly. The truck arrived in the afternoon of July 9 as expected. We greeted each other cheerfully but then the Dead River worker looked at the gauge and yelled to the other worker, Yep, its empty! I directly asked him why it read 10%. He said something must be in my way it read 0%. The interaction was beguiling at best. At no point did Dead River take accountability for their malfunctioning gauge nor did they make any attempt to correct it. Furthermore, they profited from their malfunctioning equipment.
              Read More
              Read 26 More Complaints

              Customer Reviews

              23 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary J

              05/04/2024

              Horrible company to deal with. First they filled our propane tank too full. It was summer and it started to spew gases. Had to evacuate the house and the ********* had to come. No acknowledgement from Dead River.Secondly, tried to get them to service our propane heater. Multiple calls with no return calls. Had to use fireplace to heat for the winter.Third, told them to pick up the tank. Took them 4 months to pick up. Then they said it had to be serviced and CHARGED me. Instead of getting a credit.How are they still in business?

              Dead River Company Response

              05/07/2024

              ******************,

               

              Our Administrative Service Manager, *************************************, is available to discuss this matter further with you.  She can be reached at ************.

              Kind regards, 

              *****************

              Read 22 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.