ComplaintsforMarc Motors, Inc.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 28th I went to Marc Motors and purchased a 2024 ****** Titan truck. When the Fiance Manager announced to me that he got me "approved for financing " he stated that the only way the bank that financed the truck would do it was with an extended warranty- the bank didn't require any extended warranty as I've spoken with the financing manager at the bank. I was charged 4600.$ for this and according to the warranty company Marc motors should be cutting me a check for that amount. Marc motors says they send it to lean holder " by law" . The bank says that's not the case. I want my money back for this fraudulently "sold" by Marc Motors extended warranty.the vehicle manufacturer warranty covers five years ****** miles and I wouldn't had taken this if it wasn't pushed by them . Very poor business practice.

  Business response

  07/18/2024

    ******************* contacted my office  on July 13, 2024 and requested that we cancel his warranty.  He also explained at that time that *************************** told him he had to purchase the warranty or the bank would not finance the deal.  This is not something that ***** would say as its not true.  A bank would not request that.  I have spoken to ***** about the situation and he said he never said that.  Legally we have refund the money for the warranty to the Lienholder as they technically are the ones who purchased it.  We explained this to ******************* who insisted that we were wrong.  He said he spoke to the warranty company and the lienholder and they told him that we should be refunding the money to him.  At this point we emailed ******************* a copy of the warranty contract (which I have attached here) that states all refunds will go to the lienholder.  We also asked him who he spoke with at the bank so we could call them and find out why they told him that misinformation and he has yet to provide us with a name to contact on his behalf.  We have cancelled the warranty and have reached out to the company to ask them to escalate the cancellation for him, as this process usually takes about 4 to 6 weeks.  As soon as we get that refund from the warranty company we will issue a check to *********************** lienholder and let him know the refund has been taken care of. Thank you for your attention to this matter.

  Customer response

  07/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   I accept that the extended warranty is in the process of being refunded but I do not except that the employee ***** didn't "push this down my throat" because he absolutely did and my eight year old daughter was standing there when it happened! I understand that ******* works for the company ( Marc motors) and I understand why she would have a biased opinion on the issue but in fact she was not present during any of the dealings I had on the day of purchase- of course ***** would deny his part in this as it would expose him for being the scum bag he is! I have in fact provided ******* from Marc motors the name of the representative from northeast credit union ( *******************************) that advised me I should get a refund check FROM THE DEALERSHIP CUT OUT TO ME. I have spoken to All-State ( third party extended warranty company) and they also say I should be getting a check cut out to me as I have advised ******* via email. I don't particularly care which way I get refunded but I do care as any consumer would of Marc motors fraudulent business practices.  I was hurried through singing paperwork and then Marc motors sent the paperwork to my home after a week of holding it " for funding " but yet let me take the vehicle that day. If ***** hadn't pulled this BS I wouldn't be questioning the refund process but since he exposed himself as a scab I now assume the whole business functions that way. It's a common side effect when people lie.. it appears they have a problem with the truth- which again ******* wouldn't know because she wasn't there so she should probably zip her lips at this point. Refund my money and go on and attempt to s**** someone else over you bunch of losers.

  Business response

  07/23/2024

     I contacted ***************** Services and had this cancellation rushed so we could get this money refunded to the lienholder asap, which my rep ***************** did immediately and the refund check is being mailed to ********************** this morning.  Check number is ***** for $4600.00.  I spoke to the credit union yesterday who told me that the informed ******************* that the refund would not go to him as they are the owners of the warranty.  They are expecting the check and will be watching so they can apply it  immediately to the principal balance of the loan. I spoke with ******** the branch manager.  Also find attached the email correspondence between ******* and *******************.  ******* was very helpful and accomodating and empathetic to Mr ********* concerns.  Also note he never states who he spoke with at the credit union in the emails.  As far as we are concerned this is all taken care of. Thank you

  Customer response

  07/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  The fine folks at Marc motors continue to miss the point, I never said ******* was rude in anyway but I did say if she is going to suggest that just because " *****" said he didn't do it certainly doesn't make it true. I also suggested perhaps she zip her lips as Marc motors already look absolutely ridiculous pulling this BS and thinking they would pull one over. I'm happy they " put a rush " on getting me refunded- the last time I spoke with ******* via phone I advised her whom I spoke with from the credit union not via email as I will not respond to her as she has exposed herself to be cut from the same cloth as ***** and I have absolutely zero use for people that lie. That being said I think the ****** Marc motors can learn is don't do shady BS to get ahead in life! I am in contact with hundreds of people weekly- I will be sure to tell as many people I can about Marc motors fraudulent BS they try and pull when they think people aren't looking! You clowns picked the wrong person this time! I will be done with this once I receive word from the credit unionthst they have received the refund check. Until then I'd like to say one last time : MARC MOTORS ***** ASS! BUNCH OF LOSERS!

   

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a truck + they promised to pay for 1/2 the shipping costs, they only paid for . Refused to provide assistance with finding a shipping company to transport. Delivered with scuff **** on the front bumper, chip in the rear driver door. I had to spend $1,200 to repair. They gave outrageous installation price for accessories. Local dealership offered to install them for labor rate of $99/hour. There was a **** which looked like a hole in the steering wheel. *** got on the phone. I showed a pic, he said it looked like someone took a cigarette + jammed it in the steering wheel. Took to my local dealership, they they said it was a manufacturer defect on all steering wheels. ***** lied to me saying that I could get a roof rack installed. No ****** dealership would install the roof rack, I had to pay $800 to a 3rd party shop + the roof rack to get that installed. They did the deal wrong + didn't include taxes/fees. Months later, **** + ***** called my house + were trying to shake me down for $4k telling me that if I did not register my vehicle + pay all these fees which it was the first time I heard about them, it was going to be towed away + I would have a repo **** on my credit score. When I asked why it wasn't communicated to me when I signed the original paperwork, ****** response was Dont worry about that now. In general, after I bought the car their dealerships approach in dealing with me was awful. I get a call 2 years later for the 2 year anniversary asking how everything was going. When I spoke to the business development rep, she was very apologetic + assured me it would all be taken care of. Then all of a sudden ***** responds with 2 nasty emails.The 1st email said I would be dealing with her moving forward.The 2nd email said its water under the bridge. I was promised a phone call in which their business dev. *** said she would be on with management assuring me this would all be taken care of +when I called, ***** answered +refused to transfer me

  Business response

  05/16/2024

  We actually paid for one half of the shipping cost. He sent a bill after demanding more money because he went with a different company than we recommended/for shipping. He did not like our quote on accessories, said he would do it himself, including looking into the roof. We told him from the very beginning that we do not collect NY taxes and he would need to do that himself when he registers the vehicle, as we do not collect taxes or file title paperwork in **.. The *** representative he spoke to was not the manager. *********************** is the manager and there was no point in speaking with the *** representative any further. *******, which is the name that he gave us, not ******, was continuously calling after the delivery wanting more money for the transportation company, for scratches, dents, blemishes in the interior, taxes, registration fees, accessories, and more, it was never ending and is now starting over again. All these items were discussed at the time of delivery. We are sorry that we called for the follow-up and will  not be calling him again.

  Customer response

  05/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Customer response

  06/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my is***s and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They most certainly did not pay for 1/2 the shipping costs. They paid for 1/4 the shipping costs. They also did not recommend a shipping company and would not assist me in finding one. I asked multiple times and ***** was extremely unhelpful with all of that. I did not say I would do the accessories myself. That notion is not even possible as I am not a certified authorized mechanic with a ****** background. The accessories I got included running boards, a hitch package, a roof rack, and a tonneau cover. I am definitely not capable of installing all that by myself, that sounds so ridiculous. Also, ***** lied to me saying I would be able to have a roof rack installed no problem and that any ****** dealership would do it. No ****** dealership did it and I was forced to go to a 3rd party accessory shop and pay $1,200 between the roof rack and installation costs. ***** nor my salesman most definitely did not say anything about registering the vehicle or taxes. I had thought that was all included. What kind of a dealership doesnt include taxes and registration fees with the vehicle? What is going on with this place? They clearly did the deal completely wrong. **** the owner and ***** the general manager were harassing my phone several months later in April 2022 threatening me that I needed to get the vehicle registered otherwise they were going to tow it back. They were both extremely nasty and arrogant about it and **** said he didnt have the time or resources to send someone from his dealership to register it for me. It is a dealerships job to take care of all that, thats why they are a dealership. To expect a customer to handle all that is insane. On top of that, they never communicated this to me until April 2022. I reiterate because to expect me to come up with all that money is absurd. The registration fees and taxes came out to over $4,000 and that is all their fault. When I asked ***** why it wasnt communicated earlier his response was Dont worry about that now. Another ****** dealership suggested I *** them because they did the deal wrong and were trying to shake me down for money. They called me 2 years later for a check in to see how everything was going. **** said she was very sorry to hear all I experienced and promised me she would get to the bottom of it and they would make it right. She spoke on behalf of the dealership and it is irrelevant whether she was the manager or not. She made the call and therefore, she is responsible as is the dealership. For ***** to say there was no point in speaking with the *** representative is completely and totally inappropriate. **** promised me that she would get on a phone call with me and management and that never happened. Her claim is also irrelevant about what I was seeking. The car was delivered with one chip on the driver rear door, a scuff on the front bumper, and a scuff in the interior. Those are not plural so she is exaggerating what I was claiming. All that damage also cost me another $1,200 to repair. Why is it that a local ****** dealership offered to install my accessories at $99/hour when they wanted to charge me triple that price plus more than the accessories were listed for on their website. They were trying to rob me blind. All of this was most certainly not discussed during the time of delivery. Aimees response to my complaint is HIGHLY INAPPROPRIATE. That dealership sold me the car and they are obligated to act professionally at all times. Her saying the dealership will not be calling me again will not be tolerated. They have cost me over $40,000 between the car and everything I had to deal with because of it along with a great deal of stress, pain, and suffering due to their horrible mistreatment and abuse towards me. When I tried to work it out with them, they were ignoring all my calls and emails. Lastly, ***** seems to be fixated on my name and keeps saying that its *******. ****** is my middle name, that is the name I opened the complaint with, that is the name I go by and will be going by so lets move on please and worry about the complaint I made, not about insignificant details worrying about if Im referring to myself by my first name or middle name. Maybe wed like to discuss how come after I gave them a bad ****** review on a Sunday night at 11PM, not even 10 minutes later a 5 star review is given with no words or explanation regarding the review. They clearly created a fake account to try and counter my one star review. Sincerely, ****** 

  Business response

  06/28/2024

  We are not interested in continuing communication with ************** regard his vehicle. He purchased the vehicle over three years ago and his continuing stories are false. Please close this case completely and do not send any more correspondence to us regarding him. Thank you.

  Customer response

  07/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  It is truly astonishing how they are acting saying "Don't contact them again." Truly unbelievable how this is allowed. My stories are not false. They are a 100% accurate representation of what happened and I have all the necessary documentation to prove it. For ***** and that dealership to continue to talk to me the way they are is completely unacceptable and should not be allowed. I am a paying customer still paying off what I bought from them. I did not receive the car until Mid-December 2021. And this has been an ongoing issue since. It was never resolved and they reached out to me on the 2 year anniversary asking how everything was and assured and promised me this would be taken care of and it still has not. They are going to honor their commitment and address this. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a problem with our ****** 2018 Pathfinder. We brought it to Marc Motors ****** service shop, to have it diagnosed. They "diagnosed" it, and gave us a quote for repairs, stating it would 100% fix the problem, which included Brakes, Rotors, and the rear electric coupling system. We paid for the services, picked up the suv, and it still had the problem we originally went in for. It also had rotors that were ground down, not replaced, and we paid to have them replaced. *****, a customer service agent, offered to replace the rotors for free. We took a test drive with ******. He noted the problem. Said it was the axle likely, but wanted to look into it. We scheduled a 2nd drop of date. They did work to the axle, without contacting us at all between drop off and the phone call telling us it was ready for pickup, without our consent. We pick it up again, again we have the SAME problem we originally had. We go back. ******* the manager is whom we speak to, we go for a test drive again with him and ******. ****** hears the problem again, says it's the wheel bearing shifting. ******* says it's 100% safe to drive, every other mechanic says don't drive it, it's unsafe. Almost 6 weeks after the first drop off appointment to fix this problem, they fix the wheel bearing and tell us this is the last interaction they will have with us and we are not welcome back. They did not refund any of the money for the original repair that was unnecessary (we did not want to do any repairs unless it was THE problem we went in for), they did refund the money for the axle torquing but that is because it wasn't necessary (our regular mechanic had already checked this was perfectly ok), and they were extremely rude and told us we are not welcome back at the establishment and they will not be refunding any of our money beyond the axle torquing, nor are they willing to diagnose the problem further. We have everything on recording, as well as phone records, that they lied about.

  Business response

  12/19/2023

  ***************************************** brought his 2018 Pathfinder to our dealership with a concern. After looking over the vehicle we determined from day one that we had to replace the electronic coupler which was bad. We did that repair as we should have done. They brought the vehicle in a second time with a concern and noted that their were multiple issues with this vehicle. We did the second repair and released the vehicle. They again brought the vehicle in with the same noise and after review and test drives, we determined this noise was a bearing. We reimbursed the customer for the full amount of his second visit, and did not charge him for the bearing and the diagnostics that we had to perform to repair the vehicle on the third visit. Therefore, we feel we are all set regarding this as the coupling definitely had to be done,  we have reimbursed him, and did not charge him on the final one.. Thank you. Marc Motors

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 ****** pathfinder in February of 2023, I reached out to my sales person the day after I purchased it as it did not receive a new inspection sticker before I left the lot( mom of 8 didnt think to look before leaving the lot) the sticker was put on in November, sticker was older then 3 months! Here we are I have only had this vehicle 6 months and the rear breaks are completely gone, and they are just trying to say wear and tear. They failed to fix the front bumper like the sales man said he would do, stated he would call me to set up an appt. I do have a picture before I even signed the papers of the front bumper.

  Business response

  08/24/2023

  We spoke to ********************* we will be fixing the vehicle for her. She will be coming into the dealership to resolve the issue.

• Initial Complaint

  07/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 ***** silverado December 2021.The truck was pre-owned and had ****** miles on it when I bought it.The business Manger asked if I wanted the extended Warranty.I asked what does it cover he said the power train Warranty was 5 year or ******* miles and it was going to be 38.00$ more a month.He showed me the paper That had 5 year ******* mile powertrain Warranty.So I decided to get the Warranty.I told the sales person I drive over ****** miles a year.I have had the truck a year in a half and have put ****** miles on it.So the truck has just over ****** miles on it.I was driving home from work and the truck started running rough and making a loud noise and the engine light came on.I drove right to Marc motors on my way home.I have been a mechanic for 27 years so I was pretty sure the problem was with the transmission.So they ended up checking it out and said the transmission needed to be replaced.They also checked everything over for a new inspection sticker.They said the rear brakes and rotors needed to be replaced,Which they quoted me 621$,They said I needed 4 new tires which I already new I needed tires and was planning on getting new tires before I brought the truck in for a sticker.They quoted 1917$ for 4 new tires which is absolutely outrageous and they said I needed a 4 wheel alignment.Obviously I did if I got new tires.They sent me a list of everything that passed inspection.Marc motors did the 1st oil change after I bought the truck.After that I did the oil changes and tire rotations myself because everytime I would call to set up a appointment it was gonna be a couple weeks.So I went into Marc motors and they said I could not get the transmission Warranty unless I had service records.I looked at all the papers they gave me and not one paper said anything about the warranty terms.I payed 47,000$ for this truck I changed the oil every **** miles and rotated the tires.Nothing else has had to be serviced.Paying that much for a truck I took care of it.

  Business response

  08/04/2023

  ***************** did purchase a vehicle from us as stated. Attached you will find the Powertrain Warranty that he did also purchase. Page one is the Acknowledgement, which is signed at the time of purchase. Page 3 under item C are the requirements for his vehicle under this warranty. As stated in his complaint, he did not abide by the requirements, and he did the work on his vehicle himself, and therefore,  the repairs will not be covered under this warranty. We are sorry he is having an issue, but the requirements are stated completely by the warranty on page three and must be followed. If there is anything else we can do for ******************, please have him visit the dealership and discuss this with the General Managers *******************************, or *************************. Thank. you. *************************, Comptroller

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went in in September/October and got a truck for 31k is the total in payments. Went I there today for a malfunction/warning with the parking brake engaged light coming on while driving down the highway. They proceeded to make me pay 75 dollars for something that should be covered in the vehicle they sold me not even 3k miles ago. I then proceed to ask about a trade and they tell me the truck is worth 16k. So I essentially paid for something that should have been covered and was forced to pay it or be without a vehicle for work. They also sold me a 16k truck they evaluated worth 27k (4-5k was stealership fees they thru in without going over any of these extras?)They proceeded to tell me the truc depreciation value was $5000-per 1k driven ( I put 3k miles on the truck since I got it and it depreciated 15k dollars in 3 months, GTFOH. Marc motors is a scam and have a monopoly over the area, they will never see another dollar from me or anyone I an associated with for lack of morals and principles. I know car sales men are snakes to begin with but this place is the breeding ground for serpents!

  Customer response

  02/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new 2022 Jeep Wrangler Rubicon 4xe from Marc Motors back in March, 2022. The check engine light came on (10/21/22). I immediately called Marc Motors to see when I could get the vehicle in. It was not drivable, as the engine was overheating. I also inspected the oil and found there to be clumps of dark brown specs. The service department said I could call first thing Monday morning (10/24/22). I did this and brought the Jeep in right away (using only the electric motors). I explicitly stated that the engine would overheat, and there was foreign debris in the oil. I had called several times throughout the day getting different answers. I was initially told it was a temperature valve, and this part could be picked up at any local auto parts store. The service department then implied that I should go pick this part up to be put in (pretty certain this would void any type of warranty or protection plan I had on the vehicle). I had asked if they had checked the oil at all, as I previously stated. They did not, and said they would check it. I called back again, and was told that they did not see anything in the oil. I was then told that there are only 2 temperature ***** in all of ***************** and that it would be a few days to a week to get the part replaced (I find this hard to believe as I work in the manufacturing world and know that there are always more parts made than needed). I stated my concern that I had to drive from ***** to ** for work on Tuesday (10/25/22) and if there was any possible way I could get a courtesy vehicle. I was then told that all the courtesy vehicles were out, and that I needed to stop bothering them. It is now Wednesday (10/26) and I have heard nothing about my vehicle since. I had to ask a family member to borrow their car to get to work. This is a complete drop of the ball for **************'s when it comes to customer service. I only spent $65,000 at their company to be treated poorly by their service department.

  Business response

  10/31/2022

  Marc Motors CDJR has contacted the customer to discuss this matter. The customer is coming into the dealership to discuss what we need to do to resolve the issue. At this time, he will visit the dealership, and we are providing him a loaner vehicle to use while we continue to do the repairs to his vehicle. We have apologized to the customer for our employee's mistreatment, and will make sure this customer is happy once we repair his vehicle. We have also discussed this with the employee involved as this is not acceptable and it will not happen again. Thank you for helping ** to resolve this issue. ******************************, VP ** why here...

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a **** dodge ram 2022 bought brand new.purchased 5/12/2022 Wrong running boards when we sent the correct ones and we paid less for the correct ones from our dodge dealership here in ** than what I paid for the ones Marc motors put on the truck. Told me if I do not come pay for the truck they were going to sell it even though we were about done with the paperwork to get the check for them. We also tried putting money down on the truck to hold it the dealership told us no. They did not have the other key fob and we still do not have it and it was never ordered according to the parts department there.

  Customer response

  07/16/2022

  I have not heard from the business in response to my complaint. The company told me that they will not be giving me the second key fob for the brand new ********************************************************************************************* get a credit back. Which the credit could of went to the running boards that we sent pictures of and asked for. They up charged us a ton for the silver running boards instead of getting us chrome like we asked for. Which showed very clearly in the picture. This company should be shut down.  

  Business response

  07/22/2022

  Due to ********** disrespectful treatment, degrading, vulgar language, name calling, and harrassing phone calls to all our employees, we chose to no longer do business with her. ****** only provided ** with one key, so she got the one key. Marc Motors

  Customer response

  07/25/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 2021 I brought my 2014 Pathfinder in for routine work to a dealer in *********, ** before a trip to *****. I was notified there was a recall and the Service Mgr Strongly suggested I get it done. The recall actually caused the issue in my vehicle. They Insisted it was my transmission, and not the recall that was causing the issues. $2000 later I left from ** to ME on vacation. I continued to break down 4 more times on the interstate. I stopped at ****** dealers in ********, ***** and *************. After explaining the issue the first thing they asked was did I get the Break Switch Recall done. No-one could even identify the issue happening with my vehicle. The second place I stopped was Marc Motors in ******* *****. The Service person recognized my situation stating it was the ** Recall and he could do an update that should fix it. Didn't work, I continued to break down. After 2 weeks in a ** ****** dealer and no solution I was headed home only to break down again. I brought my vehicle back to MM ******. I was to afraid to drive the car again. MM had 1 Pathfinder on the lot. On a Saturday I purchased the vehicle with the PROMISE to install the trailer hitch on Tuesday so I could go home. Tuesday they called to tell me the hitch was on 'Restriction' and they could not get a hitch. Again I'm stranded with no way to get my vintage trailer home. They would not help me in any way. Tuesday there was another Pathfinder on the lot, they would not trade, they wouldn't take back the vehicle, they offered NO help. Left me stranded for another 2 weeks after a $50,000 deal. And Never did they tell me I had to drive ***** miles before I could pull my trailer home, or the warranty would be null and void. And to make matters worse, the Finance decided to add an extra $***** to the Sticker price so they could claim to give me a $***** Manufactures Rebate. Finance Mgr actually pointed to the Sticker price and said 'U don't think you get $***** of that price?

  Business response

  05/20/2022

  This event occurred in June of 2021 and was handled immediately at the time. We removed a brand new hitch from an in stock pathfinder and installed it in ********************************* new pathfinder. This resolved the issue at the time. Please keep us posted as to what, if anything, we can do in the future to assist this customers automotive needs. Best Always. *****************************

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Marc Motors to seek reimbursement on an oil leak that was under the manifold in the engine bay. It was found that the manifold was cracked and was leaking. The leaking corroded the fuel lines that needed replacing as well. I went back with documentation showing that I had regularly maintained my vehicle. The service manager told me that due to “not getting Marc Motors approval” it would not be covered under warranty. When I advised him that I don’t need their approval he directed me to my power train warranty and the single line that dictates that it must be approved by them. I explained that it was fixed by another service shop and that how was I suppose to know it was a warranty issue. Service manager then stated that the manifold is not an external part and wouldn’t be covered anyway. I explained that oil moves through it and it was cracked and it was defect in the vehicle. Manager stated that they would not honor the power train warranty and advised that it would have been covered under a bumper to bumper warranty.

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