Business Profile
Insurance Services Office
Blue Cross & Blue Shield of Michigan
Reviews
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromSherry V
Date: 08/22/2024
1 starSherry V
Date: 08/22/2024
Spent hours on the phone with them getting the run around regarding them denying me a PET scan. Out of many people I got handed off to 1 did actually call back. They deserve no stars!!!! I could go on and on on how horrible they are if I wasn't so exhausted from dealing with them today
Blue Cross & Blue Shield of Michigan
Date: 08/27/2024
Blue Cross Blue Shield of Michigan received the review submitted by ******************************* ****** and assigned BBB ID number ******. To assist our member, we will contact ******************************* ****** directly. Thank you for bringing this matter to our attention.Review fromDustin P
Date: 08/21/2024
1 starDustin P
Date: 08/21/2024
This insurance company is not worth the headache. They take your money on time every week, but expect that there is going to be some sort of discrepancy at every medical/dental clinic you go to use it at not allowing you to be seen without a series of phone calls to customer service to straighten out there mistakes. Oh but if you remain on hold for 18 minutes and it turns 5 pm in one minute ( o close), expect them to answer and clearly say it appears where having technical difficulties please call back so it goes to voicemail. Meanwhile I just walked out of another appointment because they put me under a pediatric plan at 31 years old. My guess is they just purposely fumble your information so they don't have to actually cover anythingBlue Cross & Blue Shield of Michigan
Date: 08/28/2024
Blue Cross Blue Shield of Michigan received the review submitted by *************************** and assigned BBB ID number ****** To assist our member, we will contact *************************** directly. Thank you for bringing this matter to our attention.Review fromSANTOSH T
Date: 08/15/2024
1 starSANTOSH T
Date: 08/15/2024
BCBS of Michigan is medical insurance company for my family and this year it has been rough for me with them as claims processing has been very bad and very slow in response to the issues with the respect to the claims. We have been having a Cancer treatment for my family members for years and now this year they are denying the claim. When we made the call to customer service, they said they are reviewing the claim and need time. It started on June 4th and till now the issue is not resolved. It is also seen that a claim which was processed earlier successfully have been reverted backBlue Cross & Blue Shield of Michigan
Date: 08/21/2024
Blue Cross Blue Shield of Michigan received the review submitted by ******************************* and assigned BBB ID number ******. To assist our ****************, we will contact the member directly. Thank you for bringing this matter to our attention.Review fromJillian L
Date: 07/24/2024
1 starJillian L
Date: 07/24/2024
If I could give negative stars on this review I would. Terrible customer service! I have been trying to get a status update on a Prior Authorization for over a week. They keep telling me I will get a call back in 24 hours. Never get a call, ever! Even after I call back. ***** days is the "standard" for approval and there is no one I can escalate the issue to. By the time ***** days have past I will be completely out of medication because you can't even request a refill until you have used up your 75%. Really....***** days for someone to look at the medication that a medical professional prescribed, to have someone at a call center approve or deny it. This isn't a new medication, I have been on it for months, yet need approval each time! They are greedy and just want to take your money and not pay for anything!Blue Cross & Blue Shield of Michigan
Date: 07/25/2024
Blue Cross Blue Shield of Michigan (Blue Cross) received the review (BBB ID ******* submitted by ***********************************. To assist ************************, we will contact her directly regarding her concerns.Review fromTeresa F
Date: 07/09/2024
1 starTeresa F
Date: 07/09/2024
I need to see my gynecologist, of whom I'd been a patient for 18 years. THREE month wait!Blue Cross & Blue Shield of Michigan
Date: 07/18/2024
Blue Cross Blue Shield of Michigan received the review submitted by ************************* and assigned BBB ID number ******. To assist our member, we will contact ************************* directly. Thank you for bringing this matter to our attention.Review fromLourdes G
Date: 07/01/2024
1 starLourdes G
Date: 07/01/2024
I went to a participating provider 5 years ago.. I submitted the form and received a small payment from BCBS for the physician fee. Now after all this time, I receive a letter from their recovery department saying that the provider is not in their network and requesting the money back within 30 days. What a joke!Blue Cross & Blue Shield of Michigan
Date: 07/03/2024
Blue Cross Blue Shield of Michigan received the review submitted by *************************** and assigned BBB ID number ******. To assist our member, we will contact *************************** directly. Thank you for bringing this matter to our attention.Review fromLauren R
Date: 06/30/2024
1 starLauren R
Date: 06/30/2024
Poor response to privacy concerns. I am a victim of a cyberstalker who somehow got ahold of my historical health information and began harassing me about it. As I investigated my own breach, I was directed by a privacy officer at a hospital to have an audit trail done at BCBSM, as they said BCBSM shares health information through interoperability networks and keeps older records of past billing for procedures and illnesses. I have gotten nowhere with the privacy department at BCBSM, as they don't understand what an "access audit' or "audit trail" is. They are required by HIPAA to keep a record of all employee and non employee access to an individual's health record. If you cannot respond to a member and victim of a cyberstalker's concerns about illegal access to their protected health information, then no patients private health information is safe with BCBSM.Federal law also states that a patient has the right to opt out of the sharing of their PHI, as in they can up out of their historical health information from being pushed through a Health Information Exchange. I was told by BCBSM that they cannot do this, which is not accurate. They can still share limited information for future billing while opting a patient out of sharing of their entire health history.A victim of a cyberstalker should not have to pay for a lawyer to subpoena BCBSM for something that their website claims they take seriously (patient health record security).Blue Cross & Blue Shield of Michigan
Date: 07/02/2024
Blue Cross Blue Shield of Michigan received the review submitted by ***************************** and assigned BBB number ******. To assist our member, we will contact ***************************** directly. Thank you for bringing this matter to our attention.Review fromSteven H
Date: 06/14/2024
1 starSteven H
Date: 06/14/2024
Very poor coverage. High deductible makes necessary coverage impossible. Not sure what their plan does for me.Blue Cross & Blue Shield of Michigan
Date: 06/18/2024
Blue Cross Blue Shield of Michigan received the review submitted by ***************************** and assigned BBB ID number ******. To assist our member, we will contact them directly. Thank you for bringing this matter to our attention.Review fromYolanda Y
Date: 06/11/2024
1 starYolanda Y
Date: 06/11/2024
Representative did not fully explain coverage before my procedure leaving me with $44K bill. So much for customer service after paying a premium every paycheck.Blue Cross & Blue Shield of Michigan
Date: 06/14/2024
Blue Cross Blue Shield of Michigan received the review submitted by ************************* and assigned BBB ID number ******. To assist our member, we will contact *********************** directly. Thank you for bringing this matter to our attention.Review fromArnold L
Date: 06/03/2024
1 starArnold L
Date: 06/03/2024
BCBS of Michigan. Good dental plan but no way to find an endodontist in my area that is in network. I called . No help. Online No help...Blue Cross & Blue Shield of Michigan
Date: 06/05/2024
Blue Cross Blue Shield of Michigan received the review submitted by **************************** and assigned BBB ID number 1439. To assist our member, we will contact **************************** directly. Thank you for bringing this matter to our attention.
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