ComplaintsforMeijer, Inc.

Grocery Store

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
06/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Twice now i have swiped my bridge card for my food purchases and without putting a pin in it took money from my debit **** card. Meijers has programmed these cards into there system and Should be held accountable for keeping the cars on file. Then when they correct it supposably they keep your money for 72 hours or more afterwards. they can take your money right away but will keep what is not theirs for days holding up your money. I want a $25 refund for them doing this and for them to take my info out of their computers.
Business response
07/01/2024
As of 6/27/24. the Store Director called and spoke with the customer to discuss the issue. It was explained to the customer the card information is not saved in the systems. The Store Director asked the customer for the receipt to see if there are any issues from the transactions but the customer refused to supply the receipt or date of occurrence. Unfortunately, the customer disconnected the call and did not answer when the Store Director tried calling back.
Initial Complaint
06/22/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
* date: 6/21/2024, order number: **********, told me over the phone *************) Unsalted brand Concord Grape wine was in this store for delivery but after I placed my order and was told it'd be delivered between 11PM and 12AM, I still didn't get it or even a text that said they didn't have it, cancelling my order and refunding the amount, $15.94 * date: 6/20/2024, order number: **********, was unable to delete an item I ordered by mistake. Didn't get any delivery or refund, total $44.81 * date 6/18/2024, order number ********** same bait and switch, only with a candle and wine that I ended up going in store to buy, online-total $37.93 * date 6/17/2024 order number ********** ID scan for liquor took longer than usual, $29.08 * date 6/16/2024, order number **********, delivered the next morning, but the wrong size and flavor cheesecake and was forcible ID scanned despite no liquor with that order, total $56.76
Business response
07/01/2024
As of 6/25/24, refunds were processed for the following amounts: $16.42 and $15.99. Also, a courtesy of $20.50 was provided in the mPerks account due to the inconvenience caused. An email was sent to the customer to explain order details and other information.
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Meijer Customer Service,I hope this message finds you well. I am writing to express my frustration with my recent online order pick-up experience at your store on June 15, 2024.Upon arriving at the store to pick up my order number **********, I was informed by the customer representative that my originally selected item was not available. Instead, she offered a substitution without mentioning any price changes. Trusting her recommendation, I agreed to the substitution.However, upon returning home, I discovered that I had been charged an additional $100 for the substitution. This unexpected price increase was not communicated to me at the time of substitution, nor was I notified beforehand that my original item was unavailable or low in stock. The email notification I received prior to pick-up indicated that my order was ready, which added to my surprise upon learning of the unavailability at the store.I am disappointed by these business practices, as they feel like bait and switch tactics that do not align with fair treatment of loyal Meijer customers.I kindly request that the substitution be honored at the original price quoted for my order, and that the additional charge of $100 be refunded promptly.I look forward to your swift resolution of this matter. Please contact me at your earliest convenience to confirm the refund and any actions taken to prevent similar incidents in the future.Thank you for your attention to this issue.Sincerely,
Business response
06/26/2024
As of 6/26/24, a refund was processed for $163.24 and the customer was sent an email informing this information.
Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got a Meijer Credit Card and bought groceries and Diesel. I didnt get my discount as I should have. I called and they said bring the receipt. I couldnt find it and had other customer service problems with fraud. My vehicle insurance was cancelled, with no reason. But while it was supposedly cancelled, they with **** from My checking account. Every month. I called the Michigan county Senior fraud, them, AARP, who administers it, and ******************* To nothing.When I went into the gas station, they said the police were waiting for me!I was drinking booze in my truck. And it cost me $20 for a taxi cab.None of this would have been a problem if Meijer looked up my account and Fixed it.
Business response
06/19/2024
Currently this issue has been escalated to ********* and still being investigated. We will provide an update once information has been provided.
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Meijers is charging a deposit on Minute Maid Lemonade bottles.The bottles do not show they can be returned in the state of ******** I'm not sure how long this has been happening since I had been buying them over this past year.But once I noticed I tried to return the bottles to the recycle machine and it does not take them.I really want all the Meijer stores to fix this terrible error ASAP
Business response
07/01/2024
The Store Director was notified about this and escalated the issue to the IT department. The issue should be corrected. Please inform the store if this occurs again.
Customer response
07/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I just really want to make sure all stores correct this problem so no one is charged a deposit on Minute Maid lemonade in the small bottles

it would be nice if they would send a gift card for the deposit charges I have had for over 6 months

Sincerely,

*******************
Initial Complaint
06/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just want to be taken off the mailing list. I keep calling, I keep giving my information, they take my information and hang up on me. I just want off the mailing list. The people who it's addressed to don't live there anymore. I don't care about Meijer, never have - never will. I want off the mailing list. Quit harassing me.
Business response
06/10/2024
As of 6/5 this has been taken care of. Per the customer desired settlement: No further contact by the business.
Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im having ongoing issues with the meijer app overcharging me and placing hold on my credit card which wont drop. On 05/26, I placed and picked up two orders from **************************************. The larger order went fine, but the smaller one wouldnt register as picked up even to this day despite calling Meijers multiple times. I spoke with bank today and discovered a bogus $12 from that day, presumably regarding the order still showing as ready for pick up. I have spent hours trying to clean up this mess. Please fix it immediately Meijers.
Business response
06/11/2024
After reviewing the case, we issued $20.50 courtesy for the inconvenience caused. An email has been sent to the customer to inform of this information.
Initial Complaint
05/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i bought 3 food items from Meijers, **** that were packaged by Meijers, **** on May 20, 2024 and ONLY ATE THOSE 3 ITEMS THAT DAY. About or within an hour of eating those items, my stomach started hurting and was getting worse as time passed. i decided to treat it myself because i dont trust hospitals anymore. (A good example of a recent death from food poisoning - Famous actress, *****************************.)So i filed a complaint with the store and they are only offering me $50 compensation for a signed agreement from me for all that trouble. They refunded my food purchase.
Business response
05/31/2024
Due to the circumstances of issue, there is nothing else that can be done for this customer per details provided.
Customer was advised on 05/22/2024 that our West Saginaw store had no other reported concerns regarding our fruits and vegetables. $50 offered because we had no medical costs or medical records to review.

Business response
06/10/2024
Per our *************** area: Due to the circumstances of issue, there is nothing else that can be done for this customer per details provided.
Customer was advised on 05/22/2024 that our West Saginaw store had no other reported concerns regarding our fruits and vegetables. $50 offered because we had no medical costs or medical records to review.
Customer response
06/11/2024

Complaint: 21772471

I am rejecting this response because: i do NOT TRUST HOSPITALS (as far as i can throw them). Thats the reason i did not go to the hospital as i said in the original complaint. The hospital will let you DIE. And i am NOT the kind of woman that makes false accusations. If need be, i can get a character witness statement. i think ?? going through this poisoning situation deserves much more than $50.

Sincerely,

*************************
Business response
06/18/2024
There is nothing else that can be done with this case sense the consumer did not go to the hospital.
Customer response
06/19/2024
Please publicly post this complaint for EVERYONE to see. Thank you.
Initial Complaint
05/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is for the ********* location. It was not on the selection in the drop down box. I placed a pickup order on Saturday, for Sunday pickup. I had ground beef in my order that was on sale for $1.99 lb. (5 total). The pickup manager calls and leaves a voicemail stating the sale price can not be honored because the item was no longer on sale. But when I checked out it was. She said if I still wanted the meat that I would be charged the full dollar amount, to call and let them know. A male employee in pickup picked up the phone and asked if I was calling in regards to the pop being canceled. I said no, I'm calling about ground beef. He said they were calling and canceling all the sale orders. Even though online it showed the sale price. My order total was $36 and some change. And instead I was charged $93.54. If the item shows the sale price when you check out that's what you should be charged. It should not be adjusted because the sale ad has changed the day of your pickup. The manager said they couldn't adjust the price for the pickup that I had to be charged the full amount.
Business response
05/28/2024
As of today, 5/28/24, a refund was processed for $56.79 (the difference from original estimate to final order charge) and advised customer of the information. Also, informed customer that pricing for ************************** orders is determined by the product pricing on the day the order is picked up or delivered. Your original order total is estimated and may change with any revisions, substitutions, or promotional offers. Tax is not included in your estimated order total. Item availability, pricing and promotions is determined at the time and day your order is completed. The final price, including discounts and taxes, will be determined when we complete your order on day of finalization.
Initial Complaint
05/25/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On May 11, I placed a pickup order for the following day, order number **********. The order included 12 packs of Pepsi, totaling $44.94 at a unit price of $3.74. However, when I went to Meijer on May 12 for pickup, I was charged $65.71 for only 8 packs of Pepsi! Not only was I overcharged, but I also received fewer items than ordered. At no point was I informed that any items were out of stock or that the unit price had increased to $7.62.I contacted Meijer's customer service (Case# ********** and was told that the promotion ended at midnight on May 11, which allegedly affected my May 12 pickup. This is unacceptable, as Meijer did provid the discounted price when I placed the order. Meijer has a responsibility to ensure accurate billing and to notify customers of any price changes.I demand a refund of $35.79. The correct charge for the 8 packs I received, at the unit price of $3.74, should be $29.92. Instead, I was charged $65.71, resulting in a discrepancy of $35.79. This overcharge is entirely Meijer's fault, and I expect immediate rectification.
Business response
05/28/2024
As of today, 5/28/24, a refund has been processed for $35.79 to the card used for purchase. We informed the customer of this information and update.
"Advised via email that: Pricing for Meijer.com orders are determined by the product pricing on the day the order is picked up or delivered. Your order total is estimated and may change with any revisions, substitutions, or promotional offers. Tax is not included in your estimated order total. Item availability, pricing and promotions is determined at the time and day your order is completed. The final price, including discounts and taxes, will be determined when we complete your order on day of finalization."
Customer response
05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary