ComplaintsforMeijer, Inc.
Grocery Store
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In June of 2024, we attempted to use a TJ Maxx gift card at a TJ Maxx store, which was purchased from the Meijer store at ******************************************************************************. The ******* associate advised us that there was no money on the card, even though the credit card receipt validating the purchase was attached and available. ** Maxx advised us that it was not their issue because the card had been purchased at another merchant (Meijer). Since that time, we have made approximately 7 calls to Meijer **************** *************) regarding our complaint (CS1110454). Each time we call, we get the same message that someone is working on it and they will get back to us. That only happened 1 time out of 7 times, and the issue is still not resolved. All we are asking for is that the original credit card be credited for the amount of $40, which was the amount of the original purchase. Or, send us a new gift card in the amount of $40. It should not be this difficult to get resolution for such a simple transaction and we are looking for assistance.Customer response
09/20/2024
Hello. I'd like to close this complaint please. The Manager at the Meijer store in ********* reached out to us and provided a new gift card, plus an extra gift card for our trouble. We are completely satisfied with the resolution and would like to close this complaint. Thank you.Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Called Meijer Pharmacy Ionia Michigan, spoke to a ******, and explained that I needed to have my prescription filled today, as I have to return to work tomorrow, and work 12 hour days, in ************. He wanted me to transfer it there, and said no problem, once transferred, he said sorry we can't fill this, despite it being past 28 days required by law.. Now I will have to call into work to fill my prescription. He also refuses to send this back to the previous pharmacy.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i went to the canton location i needed stuff for my wedding this lady with glasses comes starts cussing at me she had ***** here she acted like she was a manger i think her name was ***** she was wearing a badgeBusiness response
09/18/2024
We want to assist this customer but the desired settlement mentions no further contact.
Desired Settlement:
No further contact by the businessInitial Complaint
09/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Today's Date: September 7, 2024 Attn: Better Business Bureau Subject: Meijer call center Agent ***** denied me services regarding my complaint Friday, September 6, 2024, I called Meijer in ********* today at ************ at 2:55 pm. But that call was routed to their *********** at their headquarters in ************ at ********************************************************* When I called a ***** answer the phone. I informed him I was in the Meijer store in Royal oak this morning and purchased some items. When I got home I didn't see the ice cream I purchased. I believe I left it there. I asked him can someone check to see was it left or review the camera footage to see did I left it, dropped it or took it with me. He was vague. He didn't respond. He said come to customer service. I asked to speak with the Store Director *********. He refused. I asked to speak with a Supervisor and then he hung up on *******'s the recording of that:September 6, 2024 with ***** at 2:45 pm from their main call center in ************ location ********************************************************************************** I believe the Meijer headquarters CEO is still directing his call center staff to retaliate against me due to past complaints against his store.Hopefully this can be addressed.Business response
09/16/2024
As of 9/9/24, the Store Director spoke with the customer about the concern. The customer was taken care of.Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Around August 29, 2024 I did my daily walk to the Meijer *********** Station. There was only one employee on duty at the time. To which this employee had no recollection of my transaction as he was too busy staring out the window. My card kept telling me to insert and then beeping. I asked "Did it go through" The employee just looked at me and was "huh". I said "Am I good?" To which he crumpled up the receipt and said "Yes what's the problem".To which my reply was "Your customer service skills suck". The ********************** Employee did respond "Why do you have to be such a dick?". To which I asked him to clarify "Did you call me a dick". He replied to my question with "Yes your a dick". I informed the Management and was very upset I was treated like this from a representee of Meijer. To which I am told "we will work on it". The employee is still employed there after other complaints from other customers. This is the kind of representation that Meijer wants for their store I believe. I would not have a job if I talked to my clients this way.Business response
09/16/2024
As of 9/7/24 the Store Director reached out to the customer to discuss the concern and figure out a resolution.Initial Complaint
08/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On the 28th of June 2024 I spent $54.99 on a pair of Skechers Slip Resistant shoes. I was wearing the shoes in a restaurant and nearly broke my arm when I fell. The Meijer store are falsely advertising these are slip resistant shoes.Business response
09/06/2024
On 9/6/24, the Store Director called and left a message for the consumer to gather more information about the product. Waiting for consumer to return phone call.Initial Complaint
08/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Over a month ago 07/10/24 and now this month I've been promised twice I'd receive a rebate/coupon for my poor store experiences. The coupons never arrived and I'm sure were never ever sent. Customer support is non existent and every employee I've spoken too including (who claims to be) the store manager. They discriminate against handicapped and disabled people. I've never felt so disrespected in my whole life. I'll be using up the last of my Meijer Rewards points and bringing my business elsewhere. The store is dingy and dirty looking. Employees are rude, disrespectful and discriminatory! I've had several hours of my time wasted and hundreds of dollars worth groceries lost. Sale prices don't come up at the register and I've been triple charged for items.Business response
09/06/2024
Due to the nature of the concern, the complaint is currently being investigated by leadership. Once a resolution is determined, the consumer will be contacted.Customer response
09/08/2024
Complaint: 22192633
I am rejecting this response because: I am waiting for a real solution to this problem. I haven't shipped at a Meijer store si ce I've filed this complaint and I never will again either until this is resolved. Thank you.
Sincerely,
***** *****Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Turned prescription to pharmacy on Tuesday night and was told to pick up the next day. Went Weds..not readywent Thurs.. not readyFriday went to pick up and not ready. Was then told they needed to call the ** to clarify the script. This was a med that was needed and on Friday afternoon (4:30pm) trying to get ahold of ********** Now my gf (her prescription) has no meds until maybe Monday. Zero communication from the pharmacy about any reason not to fill until after trying to pick it up the third time. Now no meds means for entire weekend!!! How can a pharmacy not communicate to a customer about not being able to fill a script for three days?? No meds for an entire weekend because of a sheer lack of communication!Business response
09/05/2024
As of 9/4/24, the Pharmacy area was able to make contact with the consumer and determine a resolution. Also, how the situation was handled with the consumer will be addressed to prevent future occurrences.Customer response
09/07/2024
How do I know that the actions mentioned by Meijer will actually happen? I heard what *********************** had to say but I am not convinced that the Meijer pharmacy will be followed through upon!Initial Complaint
08/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Deceptive marketing. Vital information is blocked by sign holder. Manager was made aware but no corrections have been made. There is vital information about what is not included 8n the sale being blocked by the sign holder, thus tricking consumers.Business response
09/06/2024
As of 8/30/24, an email was sent to the customer requesting the concern from the Store Director. The Store Director also included direct contact information for the customer to reach out to.Customer response
09/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/17/2024, the Meijer Pharmacist, a young man name unknown, refused for the 2nd time to refill my prescription for headaches... Imitrex. The first time he refused was about a month ago, while I was there in person. He stated that he "disagreed" with my doctor about refilling my prescription and began asking personal health questions, in front of everyone working there, about my blood clots, headaches, next doctors appointment date, etc: While I am sure that he can legally refuse to refill my prescription for whatever BS reason he decides MY PERSONAL HEALTH INFO is ABSOLUTELY none of his business; much less everyone else working there. In my book this is GOING WAY OVER THE LINE! This young pharmacist fancies himself a doctor... which he is not, and he certainly is not my doctor. However, after giving me a hard time he refilled the prescription that time. This past Saturday, he went way too far, over the phone, prodding into when my next Neurologist appointment was scheduled, and asking personal questions about my health which is again none of his business, and I told him so this time which made him angry and he refused to refill my imitrex stating it was "dangerous" and he disagreed with my doctor! He told me to take my prescription "somewhere else". He based this on my previous blood clots that I am currently being treated for, but I no longer have them, but I am still on the medicine. He does not know that I no longer have clots and its frankly, once again, none of his business. If he has a problem with the prescription he can call and take it up with my doctor but he cannot prod into my private health issues in front of the whole world. Imagine how uncomfortable you would be in public with a pharmacist asking you personal health questions in front of others! This unprofessional pharmacist has no idea how much he caused me to suffer from the nausea, dizziness, and sick feeling of a migraine for nearly 3 days because of this BS. *********************Customer response
08/20/2024
I would also like to add that someone put the wrong directions for taking this medication on the bottle! It says take one tablet every two hours when you're supposed to take no more than two in a 24 hour period. How does this happen? Luckily, I wasn't dumb enough to take one every two hours. This is when a drug becomes dangerous when you are told to take it the wrong way. ThanksBusiness response
08/27/2024
As of 8/23, the Pharmacy leadership has investigated the situation. The customer has been dismissed from the pharmacy due to previous behavior. The Pharmacy leadership area has not heard back yet from the customer.Customer response
08/27/2024
OK, now I really have a problem with Meijer Pharmacy at ********. What previous behavior??? This is a huge lie. I have never had a problem with anyone up there but that pharmacist, and I've never even raised my voice to him except for on the phone the last time I talked with him. Drop me from the pharmacy?
Here is another lie, I called Kroger in ******* and had everything transferred up there nobody dumped me at ********! This is retaliation at its best for filing the BBB complaint. I will contact the store manager at Meijer. How does the BBB close the complaint? Nobody has communicated with me until I receive this email today. Thanks.
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Contact Information
Customer Complaints Summary
354 total complaints in the last 3 years.
130 complaints closed in the last 12 months.