Business Profile

Grocery Store

Meijer, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

387 total complaints in the last 3 years.
115 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/20/2025 I purchased a Cookie Tray for $15.99, transaction number ********** and I have the receipt. The cookies were purchased for an event but only about half were eaten. I kept the remainder and froze them for my husband because I try not to eat sugar. He bit into an oatmeal raisin cookie and cut his lip on a half inch piece of glass. I have the glass and the other frozen cookies. I sent out a warning message on the Nextdoor app and decided to notify Meijer Headquarters. I received a call from *****, phone number ************** after a few days and ***** left a message. I texted the number with a photo and description of what occurred, the text went through but I have not heard anything else. This company needs to enact stricter cleanliness criteria!
Business Response
Date: 04/07/2025
On 3/15/25, the Store Director reached out to the consumer and is awaiting a call back. The Store Director apologized and did leave the direct phone number so the consumer can make direct contact.
Initial Complaint
Date:03/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a money order from Meijer ******************************************* from their customer service desk. When I deposited the money order into my ********** account it was returned as "unpaid" and I was charged a $34 (Returned Item Fee). I contacted Meijer customer service right away and spoke with manager Nate ********* He stated to contact ************* directly and that they would resolve the issue. I contacted ************* and they performed an investigation and redirected me back to the place of purchase for resolution. I contacted Nate ******** again and informed him of the above and he gave no resolution and stated there was nothing he could do. I informed Mr. ******** that I purchased this check from your store with cash and the check tendered is not cashable. I have documentation from the bank and ************* proving this check was not cashed and returned. I requested a refund and he refused to issue my refund. I explained to him that I have been through enough trying to cash this check and have accumulated additional fees ($34) on top of that and this is illegal/fraud. It is illegal to tender a check to someone that is not cashable. I even offered to accept a store gift card or coupon, something in place of what I have already lost due to their incompetence. He offered no resolution even though I have provided all documentation proving all of the above. I am a 75-year-old senior citizen, and I do not appreciate all of the hassle involved with this purchase. This entire situation has been a complete nightmare. And the fact that Mr. ******** did nothing to correct this error is absolutely unacceptable. I am seeking compensation for the costs/fees associated. Please advise.
Business Response
Date: 04/07/2025
As of 4/4/25, the Store Director has not heard back from the consumer. The Store Director was not able to leave any messages on the voicemail due to the voicemail box not being set up. The Store Director sent a couple emails so the consumer as well.
Customer Answer
Date: 04/07/2025

Complaint: 23067484

I am rejecting this response because: I received ONE email from someone named ***. I responded to this email the same day and no one ever responded. Please advise.

Sincerely,

****** *******
Business Response
Date: 04/16/2025
The Store Director has sent out a gift card to the consumer and has made contact with the consumer.
Customer Answer
Date: 04/23/2025

Complaint: 23067484

I am rejecting this response because: I have not received the gift card that was supposedly mailed. I have requested the tracking number several times and have not received a response.

Sincerely,

****** *******
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
im just sick of not being able to use my mperks!! i have emailed numerous times. im a former employee and ever since i left i cannot access my acct that i had prior to working there. i am itritated and frustrated and theres no reason for it. i had quite a few points...when the system was actually working! ive emailed about the receipt scanner not working and never has anyone taken the time to help me and fix my acct!
Business Response
Date: 03/19/2025
As of 3/13/25, the consumer provided information that was needed to properly update mPerks account. The consumer has also been sent a password reset email. As of 3/18/25, the consumer has successfully been able to get into mPerks account.
Initial Complaint
Date:03/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On march 8 2025 , I placed a order delivery , i received my order I am missing my 2 sandwich bags I reached out to the shipt delivery driver to let him know I did not receive my sandwich bags he responded they are in a seperate bag. Well there is no seperate bag. I reached out to meijer customer service and ********************** stated they will not help me because shipt worker responded in a seperate bag. I was charged and never received my 2 sandwich bags meijers is refusing to help me with this matter
Business Response
Date: 03/11/2025
After further review, a refund for $7.55 was issued on 3/11/25 and the consumer was notified about this refund through email.
Customer Answer
Date: 03/13/2025

Complaint: 23038272

I am rejecting this response because: Meijer customer service is horrible they give you such a hard time when their 3rd party delivery shipt messes up. You should as a company have your own delivery drivers with meijers as some of your other grocery competitors do. It makes it really hard to even trust to do business with you, when you keep using 3rd party delivery and they are messing up and meijer customer service doesnt want to help out.

Sincerely,

L B
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 14, 2024, I purchased gas at the Meijer gas station on my Meijer credit card for $30.78. I do this to get the extra 10 cents a gallon off. Within an hour, I entered my account to pay it off and found an additional charge for $413.68. My jeep certainly does not hold that much gas and i did not go into the store to purchase anything. I immediately contacted Meijer and alerted them to the fraud. I canceled my credit card and requested a new one. The following morning, I went into the gas station and told them of the fraud. When I called the fraud department, I was told it would take 10 days to 2 weeks for a response. I also disputed it online and was told I would receive an email response. Within 2 weeks I did receive a letter from Meijer saying the charge would be removed from my account. And it was, indeed, removed. However, later I received a second letter saying the charge is my responsibility because I used a chip card and it was in my possession. The charge for $413.68 was added back onto my account. Besides two emails, to which I've received no response, I have called three times. The first time, I was told that it would be removed from my account. And when that still wasn't done, I called a second time and was told that it was under investigation. A third call also got the same response, that it is under investigation. This has been going on almost 3 months now. I sincerely hope that you can help me resolve this issue.
Business Response
Date: 03/19/2025
Due to the nature of the concern, the Citi Executive Response Unit will be reaching out to the consumer to further explain the claim and resolution.
Customer Answer
Date: 03/19/2025

Complaint: 23027363

I am rejecting this response because: it has already been 4 months since I originally notified Meijer of the fraudulent charge. They have made no effort during that time to contact me regarding a resolution and, frankly, I do not trust them to reach out now.

Sincerely,

****** ******
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 air mattresses, both were the same kind. Once i got home and opened them, one of them was not what was supposed to be in the box. I returned to the store and spoke with customer service. I told them that both boxes appeared to be sealed when i purchased them but the one was not what it was supposed to be. They told me that they would do nothing for me and since that i should contact the manufacturer instead.
Business Response
Date: 03/13/2025
As of 3/7/25 the store director contacted the consumer and apologized, offered exchange and refund for inconvenience.
Initial Complaint
Date:02/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made order online for delivery 4 pm est Feb ***** *** on Feb ********************************** create additional substitutions. Was not notified that Meijer no longer allows a customer can not remove items or add items to their grocery orders that had not yet been picked up by a shopper.Order was rescheduled time and time again with showing being shopped after 11pm.Shopper who took order at 11 then dropped order.I called Shipt at 1am to find out what is going on as local Meijer does not accept delivery orders after 11.pm.Rescheduled order for Feb 27 2pm.Shopper for this time did not communicate with me at all.Shopper tagged my order as shopped. Called Shipt who said they contacted shopper to notify them to contact me.All along I received no notifications via my cell phone number. None that order was picked up, none that order was being shopped - as is usually texted.Shopper never texted or contacted me. Called Shipt and canceled the order. Called Meijer.Shipt did not cancel order first time so called again when I saw the order was charged to me. Shopper made substitutions that I did not preselect as in three bags of potatoes instead of three individual potatoes. My accident no substitutions. Received email that order was cancelled and not charged- it was. The hold on my funds if three days. Neither Meijer nor Shipt will refund the charge. Seems the entire ordering system has been changed, although I am thinking the applications have been down for the over 24 hours I am dealing with this order. I do not have access to my money when none of this should have happened. Neither Meijer and Shipt will not refund and each makes excuses for not being able to refund immediately. Problems with ******************** should not be born by the ******************************* does not dig in.Tried to call the store to see if a manager would get involved, could not reach the store.
Business Response
Date: 03/04/2025
After further review, the customer has been issued a full refund and due to the inconvenience courtesy was issued to the customer for $15.50.

Customer Answer
Date: 03/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Appreciate the quick response.

Thanks,

******* *****
Initial Complaint
Date:02/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Meijer's app and website are down multiple times a month.
Business Response
Date: 02/19/2025
We want to assist the customer, but the desired settlement is not clear as to what exactly the customer needs. The website and mobile app are currently working just fine.
Business Response
Date: 03/03/2025
We want to assist the customer, but the desired settlement is not clear as to what exactly the customer needs. The website and mobile app are currently working just fine.
Business Response
Date: 03/07/2025
We want to assist the customer, but the desired settlement is not clear as to what exactly the customer needs. The website and mobile app are currently working just fine.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On feb 2 2025 I placed an online order with meijer the delivery 3rd party is Shipt. I Received my order. I ordered meijer brand double AA batteries and I received Meijer AAA batteries the mistake of the shipt shopper . I called customer service and explained I received AAA batteries and not AA batteries. Meijer has told me that I will have to bring them into the store for a refund. I explained im homebound the entire reason why I requested for delivery and there is no way I can come to the store.
Business Response
Date: 02/11/2025
As of 2/11/25, we were able to speak with the consumer. A refund has been issued to the consumer for $5.38.
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb ****** I Pulled up to the drive in window at Meijer in ******** to pick up a script for my wife. After a couple minutes I was told they had no such script. I advised that I received notice that a script ws ready for pickup. They checked for the script again and this timed they advised that the script was put back into general stock. Incas advised that it was not picked up in the allotted time frame. First of all I wasn't aware of any time frame for a pick up. Second we were out of town for a period of timed and unable to get to the pickup. I don't know where Meijer gets its authority to disregard a medical doctors order/prescription without any regard for the patient. If this is being done to me how many others are being denied medication. This could very well be a law suit in the making
Business Response
Date: 02/11/2025
Due to the nature of the concern, this has been escalated to the appropriate business area. Once investigation has been completed, the consumer will be contacted by someone for follow-up to resolve the issue.

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Meijer, Inc. is NOT a BBB Accredited Business.