ComplaintsforMeijer, Inc.
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Complaint Details
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Initial Complaint
06/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
* date: 6/21/2024, order number: **********, told me over the phone *************) Unsalted brand Concord Grape wine was in this store for delivery but after I placed my order and was told it'd be delivered between 11PM and 12AM, I still didn't get it or even a text that said they didn't have it, cancelling my order and refunding the amount, $15.94 * date: 6/20/2024, order number: **********, was unable to delete an item I ordered by mistake. Didn't get any delivery or refund, total $44.81 * date 6/18/2024, order number ********** same bait and switch, only with a candle and wine that I ended up going in store to buy, online-total $37.93 * date 6/17/2024 order number ********** ID scan for liquor took longer than usual, $29.08 * date 6/16/2024, order number **********, delivered the next morning, but the wrong size and flavor cheesecake and was forcible ID scanned despite no liquor with that order, total $56.76Business response
07/01/2024
As of 6/25/24, refunds were processed for the following amounts: $16.42 and $15.99. Also, a courtesy of $20.50 was provided in the mPerks account due to the inconvenience caused. An email was sent to the customer to explain order details and other information.Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 7, 2024 I purchased 4 - $200 **** gift cards ($800 total) for the sole purpose of purchasing an automobile from **** Motors from Meijer Store in *********, *********. After getting the cards you are required to scratch off the back in order to reveal codes in order to start the transaction with ****. The codes after scratching were poor quality and **** couldn't read them. They instructed me to return to Meijer and exchange them and try again. Meijer reps refused, even after showing them an email from **** with instructions to do this. Meijer management said that they never make refunds/exchanges whatsoever on gift cards. I filed a complaint on June 10th, case number CS *******, and was told that the info would be sent to their Mall Branding ******************** and that there was absolutely no time frame or a guarantee of being contacted as a follow up.I have called everyday since to get a follow up or status report and there's absolutely nothing. There's no direct way to get to that department and the only thing that customer service reps can do is say they're sorry. As a result I have lost the opportunity to purchase the vehicle affecting my livelihood and am out of $800 which I needed back immediately! I just simply want Meijer to refund my money and I can move forward. Incidentally, I also have pictures of the receipts and cards if proof of purchase is needed. Thank you.************** WordBusiness response
07/05/2024
As of 6/25/24, we spoke to the customer asking for gift card numbers in order to further assist. Currently, we are still waiting to hear back from the customer.Business response
07/09/2024
As of 7/8/24, customer is being refunded $600. This customer was contacted and informed about this information.Customer response
07/16/2024
My thanks for the ************ Better Business Bureau for helping this get resolved. I was able to get $600 of the $800 in gift cards refunded. It turns out that the *********** page I was on was in fact fraudulent. Somehow or another, the right department at Meijer received my complaint a month late. They were apologetic and refunded my money quickly (finally!). Thanks again for your assistance.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Dear Meijer Customer Service,I hope this message finds you well. I am writing to express my frustration with my recent online order pick-up experience at your store on June 15, 2024.Upon arriving at the store to pick up my order number **********, I was informed by the customer representative that my originally selected item was not available. Instead, she offered a substitution without mentioning any price changes. Trusting her recommendation, I agreed to the substitution.However, upon returning home, I discovered that I had been charged an additional $100 for the substitution. This unexpected price increase was not communicated to me at the time of substitution, nor was I notified beforehand that my original item was unavailable or low in stock. The email notification I received prior to pick-up indicated that my order was ready, which added to my surprise upon learning of the unavailability at the store.I am disappointed by these business practices, as they feel like bait and switch tactics that do not align with fair treatment of loyal Meijer customers.I kindly request that the substitution be honored at the original price quoted for my order, and that the additional charge of $100 be refunded promptly.I look forward to your swift resolution of this matter. Please contact me at your earliest convenience to confirm the refund and any actions taken to prevent similar incidents in the future.Thank you for your attention to this issue.Sincerely,Business response
06/26/2024
As of 6/26/24, a refund was processed for $163.24 and the customer was sent an email informing this information.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Today, I utilized the Meijer app to purchase the promoted iPad 9, but found that my nearest stores were out of stock. I placed the order from ***** ****, IL store and received a confirmation for a 10am pickup. Upon arrival at the store, I was informed via text that my order had been canceled due to stock unavailability. Seeking clarification at the service desk, I was informed that cancellations were common for out-of-stock items. Speaking with store manager ********************* yielded no resolution or accountability for the inconvenience caused. Disappointed by the lack of answers and customer service, I left feeling frustrated. Later that day, I visited the ****** IL store based on the app's indication of availability. AND GUESS WHAT, they did not have stock of the Ipad either. The woman store manager at ****** was much more apologetic. I drove over 100 miles and still no ****. As a consumer, what did I do wrong? How is Meijer going to make this correct this and rectify my horrible experience - not once but twice??Business response
07/09/2024
As of today, 7/9/24, the Store Director was able to speak with the customer and explained the promotion. For all the trouble the customer will be receiving $100 customer satisfaction card through the mail.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a Meijer Credit Card and bought groceries and Diesel. I didnt get my discount as I should have. I called and they said bring the receipt. I couldnt find it and had other customer service problems with fraud. My vehicle insurance was cancelled, with no reason. But while it was supposedly cancelled, they with **** from My checking account. Every month. I called the Michigan county Senior fraud, them, AARP, who administers it, and ******************* To nothing.When I went into the gas station, they said the police were waiting for me!I was drinking booze in my truck. And it cost me $20 for a taxi cab.None of this would have been a problem if Meijer looked up my account and Fixed it.Business response
06/19/2024
Currently this issue has been escalated to ********* and still being investigated. We will provide an update once information has been provided.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Meijers is charging a deposit on Minute Maid Lemonade bottles.The bottles do not show they can be returned in the state of ******** I'm not sure how long this has been happening since I had been buying them over this past year.But once I noticed I tried to return the bottles to the recycle machine and it does not take them.I really want all the Meijer stores to fix this terrible error ASAPBusiness response
07/01/2024
The Store Director was notified about this and escalated the issue to the IT department. The issue should be corrected. Please inform the store if this occurs again.Customer response
07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I just really want to make sure all stores correct this problem so no one is charged a deposit on Minute Maid lemonade in the small bottles
it would be nice if they would send a gift card for the deposit charges I have had for over 6 months
Sincerely,
*******************Initial Complaint
06/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I just want to be taken off the mailing list. I keep calling, I keep giving my information, they take my information and hang up on me. I just want off the mailing list. The people who it's addressed to don't live there anymore. I don't care about Meijer, never have - never will. I want off the mailing list. Quit harassing me.Business response
06/10/2024
As of 6/5 this has been taken care of. Per the customer desired settlement: No further contact by the business.Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im having ongoing issues with the meijer app overcharging me and placing hold on my credit card which wont drop. On 05/26, I placed and picked up two orders from **************************************. The larger order went fine, but the smaller one wouldnt register as picked up even to this day despite calling Meijers multiple times. I spoke with bank today and discovered a bogus $12 from that day, presumably regarding the order still showing as ready for pick up. I have spent hours trying to clean up this mess. Please fix it immediately Meijers.Business response
06/11/2024
After reviewing the case, we issued $20.50 courtesy for the inconvenience caused. An email has been sent to the customer to inform of this information.Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
i bought 3 food items from Meijers, **** that were packaged by Meijers, **** on May 20, 2024 and ONLY ATE THOSE 3 ITEMS THAT DAY. About or within an hour of eating those items, my stomach started hurting and was getting worse as time passed. i decided to treat it myself because i dont trust hospitals anymore. (A good example of a recent death from food poisoning - Famous actress, *****************************.)So i filed a complaint with the store and they are only offering me $50 compensation for a signed agreement from me for all that trouble. They refunded my food purchase.Business response
05/31/2024
Due to the circumstances of issue, there is nothing else that can be done for this customer per details provided.
Customer was advised on 05/22/2024 that our West Saginaw store had no other reported concerns regarding our fruits and vegetables. $50 offered because we had no medical costs or medical records to review.
Business response
06/10/2024
Per our *************** area: Due to the circumstances of issue, there is nothing else that can be done for this customer per details provided.
Customer was advised on 05/22/2024 that our West Saginaw store had no other reported concerns regarding our fruits and vegetables. $50 offered because we had no medical costs or medical records to review.Customer response
06/11/2024
Complaint: 21772471
I am rejecting this response because: i do NOT TRUST HOSPITALS (as far as i can throw them). Thats the reason i did not go to the hospital as i said in the original complaint. The hospital will let you DIE. And i am NOT the kind of woman that makes false accusations. If need be, i can get a character witness statement. i think ?? going through this poisoning situation deserves much more than $50.
Sincerely,
*************************Business response
06/18/2024
There is nothing else that can be done with this case sense the consumer did not go to the hospital.Customer response
06/19/2024
Please publicly post this complaint for EVERYONE to see. Thank you.Initial Complaint
05/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is for the ********* location. It was not on the selection in the drop down box. I placed a pickup order on Saturday, for Sunday pickup. I had ground beef in my order that was on sale for $1.99 lb. (5 total). The pickup manager calls and leaves a voicemail stating the sale price can not be honored because the item was no longer on sale. But when I checked out it was. She said if I still wanted the meat that I would be charged the full dollar amount, to call and let them know. A male employee in pickup picked up the phone and asked if I was calling in regards to the pop being canceled. I said no, I'm calling about ground beef. He said they were calling and canceling all the sale orders. Even though online it showed the sale price. My order total was $36 and some change. And instead I was charged $93.54. If the item shows the sale price when you check out that's what you should be charged. It should not be adjusted because the sale ad has changed the day of your pickup. The manager said they couldn't adjust the price for the pickup that I had to be charged the full amount.Business response
05/28/2024
As of today, 5/28/24, a refund was processed for $56.79 (the difference from original estimate to final order charge) and advised customer of the information. Also, informed customer that pricing for ************************** orders is determined by the product pricing on the day the order is picked up or delivered. Your original order total is estimated and may change with any revisions, substitutions, or promotional offers. Tax is not included in your estimated order total. Item availability, pricing and promotions is determined at the time and day your order is completed. The final price, including discounts and taxes, will be determined when we complete your order on day of finalization.
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Contact Information
Customer Complaints Summary
352 total complaints in the last 3 years.
130 complaints closed in the last 12 months.