ComplaintsforMeijer, Inc.

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have serious problems with the service I am currently receiving. I am home sick with Covid, I paid $7.95 for delivery. We are a half hour past the agreed upon delivery window and now I get a text that the cat food (I needed this the most) and several other items on my order "didn't go through" whatever that means. The meijer app says they were "out of stock" the shopper says "didn't go through" someone is lying to me. I sat on hold waiting for a phone rep to be told "nothing I can do" Now I have to leave the house and hope I can find at least the food my animals need, or pay another $7.95 plus tip. I will never spend another dime with meijer. Way to treat people. I get a response from your social media people saying to call customer care. After I just said they told me to kick rocks. It's now an hour after delivery time and I still don't have my items or at least the ones that "went through". At this point I don't even want the order it will be on my porch with a dispute filed with my bank.

  Business response

  01/28/2022

  ***** ******* is another one.
  
  

  Business response

  01/28/2022

  
  As of today, we have not received any response from the customer.
  
  
  
  Thank you,
  
  
  
  

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered cards to be made and printed with 1 hour photo. However, when my husband went to pick them up (almost 2 hours later), they weren't even beginning to print them. The sales associate did have time to discus his amazing discount he got on a recent electronics purchase though through mPerks with the customers ahead of him at the counter. He asked if they would be done soon, and was met with "well if you check back in an hour I'll let you know if we can print them or not" by the sales associate. When I returned the next day (Monday 12/27/2021) I was met with rudeness and refusal to even acknowledge the "1 hour Photo" promise that was made. Instead the sales associate stated "we haven't done 1 hour photo for several years." I stated that well that is what my invoice states, 1 hour photo to pick them up, and they even refused to look at my phone (at the invoice) or even acknowledge that I was just asking for a fair return of price since I had to make a special trip, as did my husband. I was offered 10% off the purchase price which was a joke and a slap in the face. I think at a bare minimum they should fully refund the expense of my husband driving there for no reason, and realistically should also refund my trip there for the gas mileage, which according to my documentation included should be $39.424 and not the paltry 10% discount they offered! Realistically the whole amount should be refunded as it is clearly false advertising and I'm debating contacting the *****Attorney General in regards to a false advertisement and/or bait and switch tactic. Had I known they wouldn't have been done in 1 hour, I would have simply gone to another store for service that does guarantee 1 hour delivery.

  Business response

  01/11/2022

  The store director called and spoke to ******. Since the order was not done in 1 hour, store director agreed to send the customer $75 gift card. The customer was satisfied with this decision. Here is the case number for your reference: ********.

  Business response

  01/12/2022

  The store director called and spoke to ******. Since the order was not done in 1 hour, store director agreed to send the customer $75 gift card. The customer was satisfied with this decision. Here is the case number for your reference: ********.
  
  
  
  Thank you,

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date: Monday, December 27, 2021 (although many dates are involved). Location: **** ******** ***** ***** ******* ** ***** Issues (ranging from several different dates): We were deliberately and aggressively coughed on by an employee. They acted as though they were annoyed we were wearing masks. We had our 3 year old daughter with us as well. She passed us and started theatrically coughing on us. Her spit literally fell on my head and my daughter's face. We just stood there in complete shock. She then laughed and walked toward the back into an employee area. We were in the animal department when this occurred. They never honor their deals. We continue to spend a certain amount in order to get a coupon deal and they never honor it. For example, we will spend $85 in baby formula for a $20 mperk coupon. It never prints out and they say they can't do anything for you. They completely scam and lie to get you to spend more money knowing they aren't going to honor the terms and conditions of the reward or "mperk". We have contacted the store and corporate itself. The store brushed us off and the belligerent corporate lady literally hung up the phone on us. If my family comes down sick with COVID due to their negligent and dangerous behavior, we intend to sue. For now, they must take responsibility and accountability for their treatment of customers, the risk they pose to their costumers, their complete lack of training of their personnel and to honor the terms and conditions of their rewards program (mperks). Even now I am shaking thinking about how an adult woman coughed on my little girl and then proceeded to laugh. Meijer did absolutely nothing about it.

  Business response

  01/04/2022

  The store director tried reaching out to the customer and left a message with contact information to reach the store director. We apologized and gave the customer a $20.00 courtesy coupon through email explaining the breakdown of how the coupon works for future. We currently are still waiting to hear back from the customer.
  
  
  
  Thank you,

• Initial Complaint

  12/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 12/20/22 I went to the Meijer in********** to purchase a Keurig coffee maker. I clipped the coupon on my mPerks and the $50 off coupon was for a SPECIFIC model and only valid for 1 DAY (12/20/21). I rang up the item and did not get the discount and I was told I had to go to the customer service counter. I proceeded to go to the customer service counter and was helped there, the gentleman behind the counter checked the item I purchased, verified it was the correct date and type of coffee maker; then called the customer service number where I was told by the service rep I had to call back because my mPerks account was not updated with the recent purchase. I called back later that evening and was helped again. The person answering once again verified I purchased the correct coffee maker on the correct date for the one day sale. He then had to contact someone else and put me on hold. His response when he came back was he was told the coupon was not valid because the coffee maker was already on sale and it was a Keurig issue not a Meijer issue even though I clipped the coupon from mPerks app, valid for the correct day, and model of coffee maker as stated in the coupon. The answer he was told is Keurig loaded the coupon onto the app not Meijer, and there was nothing that could be done. Why is a coupon offered that can not be used? How is this not false advertising by issuing a one day sale on an item that can not be used? How is it not Meijer responsibility to honor sales published in their app? Attached are screen shots of the coupon clipped.

  Business response

  12/22/2021

  Business Response /* (1000, 5, 2021/12/22) */ We will have someone contact the customer to get this resolved. Business Response /* (-10, 10, 2022/01/04) */ The store director reached out to the customer and left a voicemail to call back so the issue could be resolved. We are still waiting to hear back from the customer as of today. Here is the case********* for reference. Thank you,

• Initial Complaint

  12/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was in a local Meijer store and purchased icing from your bakery, in which I do several times per year. I had an issue with this purchase as I have the last purchase on your bakery icing. I use my **** direct food stamp card and the icing was not covered under the card. I inquired about this as in the past it was always a covered item, as it should be, since it's a grocery food item. The cashier was baffled as well and said it is a grocery item and should be covered under my card. Icing on the shelf is covered under food stamps so what is the difference and why is the bakery icing not a covered item all of a sudden? I was sent to the service desk to get it corrected and the service desk clerk even refused to help me when I explained the problem to her and her attitude said it all "I don't care and it's not my problem." It's as though she looked down on me for having food stamps. She refused to get me a manager or help me at all and she stated I had to go to my food stamp place to see why they were not paying it. It is in the Meijer system incorrectly and food stamps can not correct a Meijer issue. I was also told by one of the cashiers at that Meijer that other food items that should be covered aren't being covered as well under the **** food stamp program. When I go to competitors I can purchase icing, rotisserie chicken, and the such that Meijer doesn't let my card work on and should as it is a grocery food item. I can also purchase cookies, donuts, cupcakes, and the such from your bakery with the **** direct card so what's the issue with the icing? I have also in the past had to pay tax with my food stamp card on pop when using coupons when I am not supposed to be taxed using the card and I never once complained about that. I am asking for the money to be returned back to the debit card I had to use and applied to my food stamp or a gift card in the amount of the $21 I lost that should have been covered under my food stamps.

  Business response

  01/25/2022

  We have reached out this customer on several dates and have not gotten a response. Can we have this closed out.

  Business response

  01/25/2022

  As of today, we have not received any response from the customer.
  
  
  
  Thank you,
  
  

• Initial Complaint

  12/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used*********** to order an item that had digital coupons available. When I picked up the item, I was not informed that the amount had changed and I was charged $120 over the cart price. I only found out when I received an email later in the day. I want the $120 credited to my debit card.

  Business response

  12/13/2021

  Business Response /* (1000, 5, 2021/12/13) */ We will have someone contact you as soon as possible. Business Response /* (-10, 8, 2021/12/14) */ This customer has called us a few different times and each time have we have explained the pricing process for pick up orders. We even offered $20.50 courtesy coupon, which customer declined. Also, during each call, customer kept hanging up. We have apologized to this customer, which customer has made it very difficult to assist.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 7th 2021 at about 3:30pm. I went to pick up my prescriptions from Meijer pharmacy as I had gotten the notification that they were ready for pick up. I used the drive thru as I had 2 sleeping children in my vehicle. Upon arriving I noticed high co-pays when im normally charged $0, i asked that they look at it. This happens often and have been told on multiple occasions that they would put a note in the system so this issue did not happen. The pharmacy worker stepped in the window view and said "you need to come in or get in the back of the line" I was confused, why was I being told to get in the back of the line when I had already waited my turn in line? It just didn't make sense so I asked "why?" The worker disappeared from view and then **** came to the window "come inside or get in the back of the line!" He demanded. I again was confused, I again asked "why? Did I do something wrong?" No explanation was given to me for being told to get in the back of the line. **** again responded very angry and robotic like "come inside or get back in line!!" I responded, " why? Can I get an answer?" **** repeated himself again even more rudely. I told him I have kids in the car, I cant come inside. And asked again 'why am I being asked to get at the end of the line when I have already waited my turn?" **** repeated himself again with no explanation and said he was going to call the authorities if I did not move. I was dumbfounded. They wouldn't answer me, they had my license and were now threatening me. I was upset at this point that my question was being ignored and that I was being treated this way. I asked again "why? I dont understand" **** then stepped out of view. My son sitting next to me asked me why he was treating me like that. I responded saying "I dont know, maybe he is having a bad day, or is on a power trip" I then heard ***** voice "I can still hear you" so he was eves dropping on a private conversation. Im out of room to finish this issue.

  Business response

  12/10/2021

  Sorry for the inconvenience. We will have someone contact you.

  Business response

  12/14/2021

  Case ********, the Store Director contacted customer and involved the Pharmacy Specialist on 12/10/21.

  Customer response

  12/15/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  **** was so mean and rude that it left me in tears, i was too fearful of **** that I wasn't able to get my remaining prescriptions before running out.
  **** accused me of wasting his time and being malicious. I was a customer asking questions, tending to customers is his job. I was told by him that I was no longer welcome at HIS pharmacy because I wouldnt get in the back of the line with no explanation. **** has made getting my needed medication an awkward and awful experience. I had been getting my meds from meijer for years with no issue and now I dont feel comfortable getting my needed meds.
  **** has not apologized and no compensation for my mistreatment by him has been offered. If meijer feels the have righted this wrong they are very mistaken.
  

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was making a 5 gallon batch of spaghetti sauce for canning. The only canned items were Meijer pizza sauce and mushrooms, which I put through my food processor. The first batch into the pressure canner I had a jar break. Thank God. When I dumped the water and spilled sauce into the sink, there were 2 huge spiders in it. They could only have came from the pizza sauce as everything else was liquid

  Business response

  12/23/2021

  Business Response /* (1000, 7, 2021/12/23) */ Store Director reached out to customer and had to leave a voicemail. We have not heard anything back from customer. Here is the case ******** for your reference. Thank you,

• Initial Complaint

  12/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order for an ipad mini on 4th December because there was a mperks online coupon for 100$ off and also the price of the item was discounted with 20$. The website said that I can pick up the order on the next day (5th December) from 1.00 to 2.00pm. I placed the order, and it was 314$ that includes some other reward dollars that I acquired by shopping there. Next day, I went around 1.45 pm and picked up the item. After I picked up the item, I got a receipt that does not include the 120$ discount from the coupons. The total price was $468.93. I talked to the store person who delivered the order, he told that he cannot do anything as it is an online order. When I called the Meijer customer service, I was told that the coupon expired on the night I placed the order. Since when I placed the order, the coupon was valid and did not expire, they should honor the coupon. But without giving any warning, they just removed the coupon and calculated the price and have charged me more. This is strange as no other retail stores do this. I want a refund from Meijer the amount they over charged from my credit card. Meijer should honor their own coupons based on the time the order was placed like all other stores do. I called the customer service twice; they did not show any interest in solving this issue. I sent an email through their website, but no reply.

  Business response

  12/23/2021

  Business Response /* (1000, 7, 2021/12/23) */ Case ********- We reached out to the customer and apologized for any confusion. We did refund the difference on what the original order would have been with tax and explained how pricing works for future online orders. Customer was satisfied with that. Thank you, Consumer Response /* (3000, 9, 2021/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, they refunded me the amount that they overcharged. I was contacted by phone first and the representative told that they were going to refund the amount. Then, after about a week, got an email that said they processed the refund. But there was no apology from Meijer and also there was no talk about "how pricing work for future orders" as in their response to BBB. I want Meijer to change their unfair practice of changing the product price after the item is picked up. They should honor their coupon if the coupon is valid when the order is placed as other retailers do.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Kuerig K duo Single Serve Carafe Coffee Maker on ********** for $99.99 There was a $20 clip on coupon along with $7 in m perks and the total came out $72.99. Pushed check out entered payment info and and it asked for a pick up date. I chose pick up date and processed order. An email confirmation was sent my email confirming the order total ($72.99) and pick up date. When I picked up the order They charged me $132.09 that I did not notice until days later. I called to resolve at local store they told me to go to store. Customer service on ********** confirmed my order was originally $72.99 and when I arrived the local store the customer service at the store refused to acknowledge this claiming that customer service on ********** is not legitimate because (they work at home). I called the store manager the next day , They told me I would have to call corporate. The first corporate representative I spoke with claimed their is a disclaimer that says final prices are determined at pick up However The disclaimer says "we'll determine the final price , including discounts and taxes , when we complete your order. We can't accept cash and paper coupons for online orders." In no way does it say upon pick up. I have reason to believe this practice is misleading ,deceptive and possibly fraudulent. In any manner this is poor business etiquette. I have contacted to resolve this issue at least 5 times and even asked to speak to a legal representative , I was told if I feel that passionate I should seek legal counsel. Before exhausting all avenues I asked the last representative If meijer's stance is they'd rather potentially pay legal fees then give me the price they originally agreed to , and the response was yes. I feel this a prime example Of a big corporation strong arming a consumer. And from what I read this may be a normal thing that they (overcharge people during pick up is what I'm implying.)

  Business response

  12/15/2021

  Case ********- We reached out to the customer and left a voicemail and sent an email. We apologized and advised the Customer we cannot change price of the item. We did issue in mPerks courtesy coupons for $60.00 to their mPerks account.
  
  
  
  Thank you,
  
  

  Customer response

  12/16/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Meijer says they sent me $60 courtesy coupons to my perks account. My question is what are these courtesy coupons they claim to have rewarded. My account does not reflect this alleged distribution. It's extremely disheartening that a corporation of this magnitude would not only change prices of the product without notification to the consumer after the order was placed. Something like this can cause so many problems such as bouncing payments/ bank fees. This did not happen in my case but this is a likely scenario. Not only did customer service say that the original price was 72.99 when I placed the order they unapologetically admitted they changed the price after the order was placed and that they have the authority to do that. If they gave me the price for the coffee maker that was originally quoted it would be the ethical resolution. However as of today 12/16/21 I do not show these $60 in coupons.

  Business response

  01/03/2022

  
  We tried reaching out to the customer by phone and left a voicemail explaining when the courtesy coupons of $50 and $10 which equal a total of $60 were applied to the account on 12/6/21 and explained the location of the coupons as well. We advised the customer if they had any further concerns to please reach out to us. For your reference: case ********.
  
  
  
  Thank you,
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩