Complaints

• Initial Complaint

  02/28/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally request the assistance of your office in addressing ongoing communications and collection attempts from ***************** regarding an alleged debt they claim I owe. Pursuant to my rights under the Fair Debt Collection Practices Act (FDCPA) (15 U.S.C. 1692 et seq.) and applicable Georgia state laws, I am demanding that **** Funding immediately cease and desist any and all further contact regarding this alleged debt, including but not limited to collection calls, letters, or reporting to credit bureaus, until proper validation and documentation are provided.Additionally, I am formally requesting the following documentation to substantiate **** Fundings claim of ownership over the alleged debt:1. A Forward Flow Agreement The contractual agreement that governed the purchase and sale of this alleged debt.2. A Complete Chain of Assignment A full and unbroken record of all transfers of ownership of the debt from the original creditor to ******************3. A Purchase Agreement The specific agreement between ***************** and the prior creditor that evidences their legal right to collect on this alleged obligation.Without these documents, **** Funding, LLC lacks legal standing to enforce collection, and any continued attempts to do so may constitute a violation of federal and state consumer protection laws, including but not limited to: The Fair Debt Collection Practices Act (FDCPA) The Fair Credit Reporting Act (FCRA) The Georgia Fair Business Practices Act (O.C.G.A. 10-1-390 et seq.)If ***************** is unable to provide the requested documentation within 30 days, I expect the alleged debt to be considered null and void, and any negative reporting related to this account to be removed from my credit reports.Failure to comply with this request may result in legal action, including formal complaints to the ************************************ (****) and additional legal remedies as provided by law.

  

  Business response

  03/07/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, in which you have demanded an immediate cease and desist of all further contact and credit reporting regarding this alleged debt, and that you are formally requesting documentation from **** Funding to validate the debt, including the Forward Flow Agreement, Complete Chain of Assignment, and a Purchase Agreement, and that without these documents, **** Funding lacks sufficient standing to collect on the debt and continued attempts may constitute violations to the ****** ****, and Georgia Fair Business Practices act, and should **** Funding fail to provide the requested documentation, you expect the alleged debt to be considered null and void and removed from your credit reports, and failure to do so may result in further legal action.
  
  Stenger & Stenger has noted your request for a cease and desist of all contact regarding the alleged debt, and forwarded LVNV a copy of your complaint, along with your additional validation request.  Please note that Stenger & Stengers records indicate that letters from the firm containing documentation to validate this debt have been mailed to you on or about January 17, 2025, and February 13, 2025. These letters included account statements, the application, and the Cardholder Agreement. Additionally, the complaint that Stenger & Stenger filed with the court and served to you on November 13, 2024, included these documents, as well as the Bill of Sale and Assignment of Accounts. ********************** & Stenger believes these provided documents are sufficient for you to validate the alleged debt; however, the firm will note that you are requesting further validation documentation. Lastly, please note that Stenger & Stenger is not a credit reporting agency and cannot speak on behalf of **** funding regarding the reporting of this account to the credit bureaus, if any. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  02/19/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  *********************************************** hold a debt for ************************* for account *********, in the amount of $2,893.09 for my wife, ******* *****-******. We are refinancing the mortgage on our house to pay off all of our debts and collections. The credit union needs payoff letters for all of our debts, both mine (***** ******) and my wife (******* *****-******). We have secured payoff letters for every other account but this one. At first, we were told it would take 7-10 days to be emailed a payoff letter. Sometime, while we were waiting, someone at *********************************************** put on the account that we were represented by an attorney, ***** *****. We did not hire nor authorize legal representation. Now, they refuse to talk with us about our own debt and state they will only talk the attorney (that is not representing us). They said they need a revoke letter from the attorney to speak with us. Another representative said that the attorney could just call and be recorded saying that she is not representing us. The attorney called and also sent a letter stating that she is not representing us and that they can speak to us about ********* debt. We just need a payoff letter with the amount, account number, name, and where to send payment for the credit union so we can close the mortgage refinance loan. We have called every day trying to resolve this. I negotiated settlements with our other creditors, but those settlements are only good through February 28th and we are now in jeopardy of losing our refinance loan, which will mean Chapter 7 bankruptcy and losing our home. I just want the payoff letter to avoid that and I would really like to get consistent information from *********************************************** and not different and varying information by every single representative that we talk to.

  

  Business response

  02/27/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, wherein you indicate that you need a payoff letter for a loan refinance, but Stenger & Stenger added an attorney to your file and has advised that any further communication must go through the attorney. 

  Stenger & Stengers records indicate that a payoff letter was sent for this account balance via email on February 19, 2025, to the attorney that we show as your representation. Please note that in compliance with the ****** once Stenger & Stenger has received notice of attorney representation, all communication must go through the attorney. While you indicate that you did not hire or authorize legal representation, Stenger & Stenger received a letter dated January 23, 2025, from an attorney who stated that ******* *****-****** is their client, and that she had concerns with the validity and accuracy of the debt(s) being pursued.  This letter constitutes a notice of attorney representation and is why Stenger & Stenger advised that further communication must go through the attorney. You also noted in your complaint that the attorney called Stenger & Stenger and sent us a letter confirming that the attorney is not representing you, and that the firm may speak to you regarding the debt. Please note that Stenger & Stenger received consent from the attorney to discuss the account with you and your wife via a February 18, 2025 email; however, the firm has not received a call or letter confirming the termination the attorneys representation. Stenger & Stenger also spoke with the attorney on February 18, 2025, in which they requested a payoff letter be sent, but again, did not advise of any termination of their representation. The firm has not heard from you or the attorney since the payoff letter was emailed and considers the payoff letter issue resolved. If you need an additional copy, or if you any further questions or would like to discuss, please do not hesitate to contact our office at **************. 

   Regards, Stenger and Stenger, P.C. 

  Customer response

  03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/07/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In November 2022, I was scammed out of $3500 from a *************** credit card. I disputed this and had several problems doing so. I filed a complaint against ******** with BBB and they claimed they were not perusing any collection on me. I then received a notification from Stenger and Stenger and I disputed this debt and provided supporting documentation, i.e., copy of the police report, notes when I reported I was scammed. I then received a summons in July 2024, and I responded. A court date was set for September 23, 2024. Around August 24, 2024, I received a letter and a proposed Default Request, Entry and Judgement and Taxation Costs. The document stated because of a failure to report to court. How can I fail to appear for a court date that is the future???? In addition, prior to the court date, then sent me a new document, dated September 9, 2024 informing of this **** and giving me a chance to dispute it. Remember the court date is September 23, 2024. I went to court and the attorneys did not show up, even when the court contacted them and gave them an opportunity to appear through zoom and they did not. The case was then dismissed. In January, this year, I received a letter dated December 11, 2024, regarding a proposed Default Request, Entry and Judgement and Taxation Cost, electronically signed on 1/9/25 for a case that no longer exists. This is intimidation/harassment. I have tried to talk to the attorney listed on the documents but cannot even talk to a person. This needs to stop now!

  

  Business response

  02/17/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, in which you have indicated that you notified Citibank and Stenger & Stenger that this debt is the result of fraud, but you received a summons for this matter in July of 2024, to which you filed an answer to, but Stenger & Stenger filed a request for default judgment after you answered the lawsuit, failed to appear at a September 23, 2024, hearing, and then filed a second request for default judgment in January of 2025, after the case had been dismissed in September. Furthermore, you indicate that this is intimidation and harassment, and you have tried to speak with the Stenger & Stenger attorney but have been unable to do so. Please note that Stenger & Stenger cannot speak on correspondence that may have occurred prior to being retained by ******** to collect on this overdue account, which occurred on December 13, 2023. After the account was placed with the firm, Stenger & Stenger received notice that you were disputing the account for fraud on January 25, 2024, via your response to the firms initial notice letter. Stenger & Stenger notified ******** of your dispute correspondence, who then investigated your fraud dispute and documentation, but was unable to substantiate your claim(s). After being notified of the results of Citibanks investigation, Stenger & Stenger mailed you a letter with additional account documents and information, on or about May 2, 2025.  Stenger & Stenger did not receive additional correspondence following the May 2, 2024, letter, and proceeded with the filing the Summons you state that you received in July of 2024. In regard to the legal actions taken on this account, please note that Stenger & Stenger did not receive a copy of your answer, which is why you received the notice from Stenger & Stenger that the firm intended to proceed with default judgment. Furthermore, Stenger & Stenger did not receive the notice of hearing from the court, which is why the firm did not appear at the hearing. Without notice of the hearing, and consequently no notice of the cases dismissal, the firm filed the second request for default judgment on or about January 14, 2025, which you indicated in your complaint that you received. With the case dismissed, the Court properly denied the judgment request and let Stenger & Stenger know the case was dismissed prior, to which Stenger & Stenger updated its records accordingly.  As you have indicated again that this debt is the result of fraud, Stenger & Stenger will notify ******** that you are disputing the account as such; however, bear in mind that ******** has been unable to substantiate your fraud claim in the past, and additional information or documentation may be required to validate your claim(s). Lastly, please note that Stenger & Stenger attorneys are often busy throughout the day, and unable to field calls directly; however, any call agent with Stenger & Stenger is able to provide information pertaining to your account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  02/26/2025

   
  Complaint: 22912513
  
  I am rejecting this response because: The company is lying.  I informed them myself that the court date was scheduled for September 23, 2024.  If their staff are that incompetent, I have nothing to worry about.  ******** and this Firm with get no money from me. Continue this behavior and I will hire an attorney and sue this firm. In addition, I was, psychically, in court, when this firm was contacted and given a chance to appear, via zoom, this case.  Also, I have provided documentation to support my claim, these firms should earn their pay and get the additional information the ****************************** has.  I provided a police report, the documentation is with the police department.  I also have provided documentation, from ********, through your office, that they are not pursuing me for collection.  I also have documentation that 3 ******** representatives assured me that I would not have to pay back $3500 as it was fraud. 
  
  Sincerely,
  
  ********* ****

  

  Business response

  03/04/2025

  Stenger & Stenger, P.C. is in receipt of your response rejection, in which you indicated that you notified Stenger & Stenger of the upcoming hearing on phone call prior to the hearing, that you will not be paying any money to Citibank or Stenger and will hire an attorney to file a lawsuit against Stenger & Stenger should the matter continue. Additionally, you also state that you have provided sufficient documentation to support your fraud claim, including a police report and correspondence from ******** assuring you that you would not have to pay back $3,500.00 since it was fraud. Please note that after submitting your prior BBB complaint to ******** to reopen the investigation into the claim of fraud, ******** closed the account with ********************** & Stenger while they conduct the additional fraud investigation. ******** will review your fraud claims and documentation and then correspond with you at the conclusion of their investigation, at which point the account may be closed for a valid fraud claim. Alternatively, if ******** deems the debt to be valid at the conclusion of their investigation, the account may be placed back with Stenger &Stenger or another law firm to continue with the recovery of the debt. Please bear in mind that ******** conducts the fraud investigation and determination;Stenger & Stenger cannot speak on behalf of ******** regarding their internal fraud investigation process. Additionally, Stenger & Stenger cannot speak on any of your correspondence with other parties that occurred on this account prior to ********************** & Stenger being retained by ******** to pursue collection of the account, which occurred on December 13, 2023.  If you have any questions or concerns about ********* fraud investigation, please forward those to ********. Regarding the missed hearing, Stenger & Stenger advised in the first complaint response that the firm did not receive the notice of hearing from the court. Hearings are calendared upon the receipt of a notice of hearing from the Court. While you may have mentioned an upcoming hearing on a prior phone call, the hearing would not be placed on an attorneys calendar unless a notice was received from the Court. Regardless, the firms records are now current as to the status of the case and has noted its dismissal. If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  02/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with a representative (*****) on 12/30/24 about an agreement to settle the remaining balance of an oustanding account. I was offered an option to settle the remaining balance for $6,850.00 with this offer expiring on January 17th, 2025. I was told that upon paying $6,850.00, I would receive a letter confirming that this account has been settled. The representative refused to provide written confirmation of this agreement before receiving payment. I was also told that I could receive this letter via email by consenting to receive email communications. I paid the agreed upon amount of $6,850.00 on 1/16/25 and this payment has posted. I have emailed *********************************************** twice (and stated that I consented to receiving emails from them) and I still have not received any confirmation that the account has been settled, they are still listed a balance on this account in their portal.I would like to receive written confirmation that this account has been settled as promised and for them to accurately report the status of this account to credit bureaus immediately.

  

  Business response

  02/11/2025

  THIS IS A COMMUNICATION FROM A DEBT COLLECTOR. WE ARE ATTEMPTING TO COLLECTA DEBT AND ANY INFORMATION OBTAINED CAN BE USED FOR THAT PURPOSE.

  
  Dear ***** ******,
  
  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ********, in which you have indicated that you settled an account with ********************** & Stenger on January 16, 2025, but the firms call representative refused to provide written confirmation of the agreement before receiving the payment and that you were advised that after sending authorization to Stenger & Stenger consenting to email communications, the firm would send you a letter confirming the settlement of the account via email, but you have not received the documentation despite emailing Stenger & Stenger twice. Furthermore, you indicate in your complaint that there is still a balance listed for this account on the firms portal, and you would like to receive written confirmation that the account is settled, and for the status of the account be accurately reported to the credit bureaus immediately.
  
   Please note that Stenger & Stenger received the settlement payment on January 16, 2025, as well as the emails sent to Stenger & Stenger referenced in your complaint, and the firm is closing this account as settled in full. The December 30, 2024, call between you and Stenger & Stengers call representative referenced in your complaint has been reviewed. Please bear in mind that Stenger & Stenger does sent out settlement agreement letters prior to payments; however, in order to receive documentation confirming a settlement agreement, the terms of the settlement must be agreed upon. On this call you indicated that you would have to review the offer further, and did not fully accept the offer. The firms settlement documentation requires a firm agreement and outlines specific details regarding the amount of the settlement payment(s) and the date at which the payment(s)will be made. Considering the letter is a binding agreement between two parties, it requires a signature and to be sent back to Stenger & Stenger.The settlement discussions that occurred on your call contained an offered payment amount with an expiration date, and not a promise from you to make the payment on a specific date. With that said, you made the settlement payment in good faith and prior to the expiration date; as such, Stenger & Stenger will email you the settlement documentation referenced above, stating you paid the agreed upon settlement, as well as an additional letter confirming the balance to be $0.00. While Stenger & Stenger is not a credit reporting agency and cannot speak on behalf of its client in regard to such, the firm has notified its client of your credit reporting complaint filed against Stenger & Stenger and submitted the notification of settlement.
  
  If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger,P.C.
  
  Very truly yours,
  
  STENGER & STENGER, P.C.

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This won't be a typical compliant. I honestly don't know how anyone uses this firm to collect debt. Appears they make little effort. I will be retiring soon and I'm thinking they should hire me. My ex-husband has credit card debt ($9,000) judgement from 2023. They are finally pursuing a lien. I contacted them a few years ago to advise that he was finally working. Perhaps they could have done a wage attachment. He worked about 5 months. The lien they are pursuing in on my property that was never in his name and for which I have a quit claim deed. I called to provide them with the address of the property he owns in a neighboring county along with is current address. They said they needed permission to speak with me. I explained that I am simply an informant and that I do not want any information. She said that she made a note of it and will talk to the team. I asked her to read it back and she said that she would tell them that I was not happy about them pursuing a lien against my property. She did not record any other information and refused to let me speak with anyone else. In my opinion, very poor customer service and sounds really lazy.

  

  Business response

  02/04/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********. Please note that the firm cannot associate an account with your third-party complaint with the information you have provided, nor does the firm have record of any calls within the last several years with the phone number provided with the complaint. Additional identifying information, such as a civil case number, the address on which the lien was placed, or Stenger & Stengers file number, is required to address the issue raised in your complaint. If you would like to provide any of the above referenced items, or if you any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C. 

  Customer response

  02/11/2025

   
  Complaint: 22873809
  
  I am rejecting this response because: i provided all of the information listed in the reply over the phone including address, file number, case numbers. I  will not be satisfied until this is resolved 
  So I will continue to monitor the docket. As of today, the docket does not relect any changes.
  Sincerely,
  
  ****** ****

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a complaint summons in the mail about unpaid credit card with credit one bank? Says I owe 657$. I have disputed this card multiple times with the credit one bank and the credit bureaus. I was in a DV case in 2020 when the card was originally opened. My ex who my restraining order is against opened the card and at the same time took the rest of my savings. i have spent all day today trying to reach someone literally anyone by phone or Email and can not get through to anyone, I would like this resolved as its not mine Ive never used the card and the name on the card is even spelled wrong. I have no court date so Im not sure how I can even defend myself. And I have one child thats disabled so I have no income except child support coming in. I literally have 5$ to My name. So I would like to get this resolved. I can show proof of the restraining order, which is still active and I had to request the court to seal my address.

  

  Business response

  02/04/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, in which you have alleged that the account referenced in Stenger & Stengers civil summons is the result of application fraud in 2020 by your former partner, that it is an account you have disputed multiple times, that you spent all day attempting to contact the firm, the name on the card is spelled incorrectly, and that you would like the civil case dropped considering you never used the card and disputed it as soon as you received notice it was open. Stenger & Stenger received an email from you dated January 27, 2025, and has noted that you are disputing this account as the result of application fraud. That considered, please note that this line of credit was opened in 2022, and the monthly statements were sent to your address. Additionally, while the first name that was listed on the application may have a typographical error, the other information provided, including date of birth, social security number, home address, and phone number, are also used as identifiers of the account owner. ********************** & Stenger and its client will investigate your dispute claim; If you have any additional documentation regarding the dispute, please forward it to the firm to assist in the investigation. If you have any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C.

  Customer response

  02/09/2025

   
  Complaint: 22863779
  
  I am rejecting this response because:I did not open the card. So I dont care when it was opened I didnt open it. Ive disputed it since the card was put on my report. I refuse to pay for a card I didnt open. I have never received mail correspondence, nor a phone call. Until you guys put me in a civil suit. Which is funny again that you respond here but cant respond to an email or answer your phone. I also emailed, the email on the civil suit that the courthouse said to & called the number they had on file for you and no response. The court house has record of my DV case and removed my address. Since you dont believe that the person who caused harm to me for 4 years could do this, take me to court so I can prove it. Crazy you will go through this for ****** that you cant even prove I spent? The statement you sent went from 0.00 to 657? On what? Show me proof besides my address. I am unemployed and have 2 disabled children too. So please take me to court so I can prove on all ends I didnt open this card and youre wasting mine and your time. 
  

  Your office should answer the phone so that people have the option to settle or speak about why things are the way they are. The fact you wont talk on the phone or email me back tells me all I need to know about this company. 
  

  I would like proof of all the statements not just one, I want a copy of the agreement that was signed. And I would like a copy of any other personal information that was sent to you to prove I had this card. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are representing **** on collecting a debt. I have asked **** numerous times for validation of the debt to prove somehow that it is mine. I have not received any such document or proof.

  

  Business response

  02/04/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, in which you have indicated that on multiple occasions you have requested validation of the debt from **** Funding to prove the account is yours but have not yet received the documents or proof. Stenger & Stenger has forwarded this complaint and your request for validation to *****************. Please note that as of January 31, 2025, Stenger & Stenger is longer representing **** Funding regarding the collection of this account; please direct any additional questions or concerns regarding this account to **** funding. Please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company began a heavy garnishment of my wages in March of 2024 to recover an outstanding debt I was having trouble paying. To speed things along I took money from my retirement to pay a lump sum & agreed to pay an additional $240 every other week. The debt was satisfied in October of 2024. They continue to garnish my wages and have not refunded me the over $3,000 they now owe me. This has caused me to now fall behind n my mortgage ************* on the verge of losing my home. Calling them gets me nowhere. They tell me accounting doesnt talk to anyone. This is absurd. Clearly they have telephones. No one has ever called me back. They say its my responsibility to stop the garnishment but I dont see how this can be the case. I have no idea how they started it and it seems to me they would be responsible for stopping it. They are taking advantage of me & stealing from me. Beware of these unethical people.

  

  Business response

  02/05/2025

  THIS IS A COMMUNICATION FROM A DEBT COLLECTOR. WE ARE ATTEMPTING TO COLLECT A DEBT AND ANY INFORMATION OBTAINED CAN BE USED FOR THAT PURPOSE.
  
  Dear ******* ******:
  
  Stenger &Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that Stenger & Stenger began garnishing your wages in March of 2024, that you agreed to pay an additional $240.00 biweekly, and that the debt was fully satisfied in October of 2024. Despite the satisfaction, your wages continued to be garnished and Stenger & Stenger has not refunded you the over $3,000.00 due from excess garnishment payments, which has caused you to fall behind on you mortgage payments, and that calling Stenger & Stenger gets you nowhere, the firms accounting department will not speak with you,that you have been advised that it is your responsibility to stop the garnishment, and that you are being taken advantage of and Stenger &Stenger is unethical and stealing from you.
  
  Please note that Stenger & Stenger has refunded you all the payments in excess of the balance due that the firm accepted, with refund checks mailed on or about November 21, 2024, and December 23, 2024. The court continued to send Stenger & Stenger several checks from the garnishment, which the firm did not accept as the balance was paid, but instead, the firm returned those funds to the court with the request that the checks be refunded back to you. The firm spoke with the court on December 16, 2024, and the court advised that they would be holding onto the checks until they receive a Satisfaction of Judgment filing or a Garnishment Release. That same day, December 16, 2024, Stenger & Stenger filed the satisfaction of judgment with the court.
  
  Portions of your complaint are in reference to a call placed to Stenger & Stenger on January 17, 2025, and your assertions that the firms accounting department will not speak with you and that you were advised it is your responsibility to stop the garnishment. Please note that Stenger & Stenger did stop the garnishment and refunded you the payments the firm had in its possession, which you confirmed receipt of on this call. The firms call representative did not advise you that it was your responsibility to stop the garnishment but advised that you may need to contact the courts directly regarding the checks Stenger &Stenger had rejected and inquire as to why you had not received the refund checks from the court. The firms call agent provided the telephone number for the court several times on the call to assist.
  
  To help resolve the issue, Stenger & Stenger contacted the courts on January 28, 2025, and inquired as to the status of the refund checks. The courts records indicate that several refund checks were mailed to you in January. The courts records also indicate that these checks may have been issued to an outdated address;however, it is the designated partys responsibility to ensure the courts contact information is up to date, and Stenger & Stenger is unable to do so on your behalf. The court has forms available on their website for an address change. As was advised on January 17, 2025, your issue with the non-receipt of these checks must be addressed with the court directly. The recommendation to contact the court was not provided to you in an effort to take advantage of you, steal your money, or place the responsibility on you, but rather to point you toward the proper point of contact to resolve the issue and receive the money you are due. Lastly, please also bear in mind that the firms accounting department is not authorized to speak directly with consumers.
  
  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.
  
  Very truly yours,
  
  STENGER & STENGER, P.C.

• Initial Complaint

  01/17/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  *********************************************** did not process my card after setting up autopay and submitted a motion for default judgment with the court. They did not send any communication that my payment had not been processed for 2 months. Their online portal does not reflect any payments made or the remaining balance of the account. Trying to call them is a long and difficult process and you just get transferred between departments.

  

  Business response

  01/24/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, in which you have indicated that your autopayment was not processed and you were not notified, that Stenger & Stenger filed for judgment against you, and that Stenger & Stengers online portal does not show you the remaining balance or payments made, and calling the firm is a long and difficult process. Stenger & Stengers records indicate that the firm agreed to stay the legal proceedings for a monthly payment arrangement commencing on October 1, 2024, with payments due on the first of every month. Stenger & Stenger received your first payment, but did not receive a second payment on or before November 1, 2024, nor on or before December 1, 2024. Although Stenger & Stengers records indicate that you set up an online payment on November 1, 2024, when the firm attempted to run this payment, it failed. While it is not Stenger & Stengers responsibility to ensure payments are made as agreed upon, you were emailed notification of a failed payment on November 2, 2024, to the email address listed on this complaint. With the two missed payments, the agreed payment arrangement was removed from your file and Stenger & Stenger proceeded with requesting judgment for nonpayment. Lastly, please bear in mind that in instances of high call volume, you may experience longer than normal hold times, but if you would like to resolve this matter to prior any additional legal proceedings, please contact us at the below referenced number to speak with a firm call representative. If you have any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C.

  Customer response

  01/25/2025

   
  Complaint: 22827736
  
  I am rejecting this response because: Stenger & Stenger's online portal still does not show any information about the account. No previous payments, no remaining balance, no interest rate.
  
  Sincerely,
  
  ****** *******

  

  Business response

  01/31/2025

  Stenger & Stenger, P.C. is in receipt of your response rejection on BBB complaint #********, in which you have indicated that you are unable to see any information about the account on ********************** & Stengers online portal, including previous payments, remaining balance, and interest rate. Please note that the firms primary method of communication is via telephone, and a firm call representative is able to advise of you the remaining balance, payments the firm has received, as well any interest rate on the account. Please note that that with the former payment plan no longer in place and a judgment on the account, some of the above referenced items may not be visible on the firms online payment portal. Lastly, the firm will mail you a letter that outlines the information that you are requesting, including the remaining balance, payments received since the judgment was filed, and the interest rate. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  12/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A constable stopped by and left a card with my husband, I called him and was advised I have a court date of December 12th. I went on Stenger and Stengers website and paid the balance in full; however, I have had difficulties getting in touch with them after paying. I would like the case dismissed with the courts since the balance has been paid in full.

  

  Business response

  12/06/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you received notice of an upcoming court date on 12/12/24, but you have paid the balance in full and would like the case dismissed, and that you are having difficulties contacting Stenger & Stenger after paying. Stenger & Stenger has received your payment in full and will be dismissing the court case. The firms records indicate that you left us a voicemail and call back request on November 28, 2024. Please note that the firm was out of office for the Thanksgiving Holiday at the time of your call. On December 2, 2024, and December 3, 2024, you were able to speak with firm call representatives who confirmed that your payment had been received and the case will be dismissed. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The representatives I spoke with were very kind and helpful.  
  
  Sincerely,
  
  Ariel 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩