Complaints

• Initial Complaint

  12/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A constable stopped by and left a card with my husband, I called him and was advised I have a court date of December 12th. I went on Stenger and Stengers website and paid the balance in full; however, I have had difficulties getting in touch with them after paying. I would like the case dismissed with the courts since the balance has been paid in full.

  

  Business response

  12/06/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you received notice of an upcoming court date on 12/12/24, but you have paid the balance in full and would like the case dismissed, and that you are having difficulties contacting Stenger & Stenger after paying. Stenger & Stenger has received your payment in full and will be dismissing the court case. The firms records indicate that you left us a voicemail and call back request on November 28, 2024. Please note that the firm was out of office for the Thanksgiving Holiday at the time of your call. On December 2, 2024, and December 3, 2024, you were able to speak with firm call representatives who confirmed that your payment had been received and the case will be dismissed. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The representatives I spoke with were very kind and helpful.  
  
  Sincerely,
  
  Ariel 

   

• Initial Complaint

  11/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In September, I set up a payment plan to pay a debt with ************************************************ They took the first of 3 payments of $333.00 on September. The second payment of $333.00 followed in October. In November, I switched jobs and called to ask for an extension of time to pay the third/final installment. The representative said I had to make the final payment in November, so I scheduled it for auto-draft 11/29/24. On 11/30/24, I received a letter in the mail that was a court order that *********************************************** had filed asking the court to grant a default judgement of the entire balance, only taking into consideration one $333.00 payment made. *********************************************** filed this entry prior to taking their final $333.00 auto draft which was scheduled for and anticipated by me on 11/29/24. This is a predatory practice, and I will absolutely be following up on Monday with calls to Stenger & the court. Absolutely unacceptable when I was proactive about the need to change my payment arrangement by a mere two weeks (still scheduled the auto-draft for November). And to write in the entry to the court that they had only received one payment from me when I have included proof here that they received their two scheduled auto-drafts of $333.00 for September and October is just wild.

  

  Business response

  12/06/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you set up a payment arrangement for three payments, all of which have been paid as of November 29, 2024, but you received a letter from Stenger & Stenger requesting the court for default judgment without taking into consideration two of your three payments. Please note that the default judgment letter you received was prepared prior to your payment in full. Stenger & Stenger contacted the court, and the court confirmed that they will stop any judgment sent for filing in this matter. Additionally, a dismissal for this case will be filed with the court, as well as a letter showing the account to be satisfied sent to your address. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  11/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a debt from *************** that was so to Resurgence also known as **** funding for 797 **** funding has sent this debt to Stenger and Stenger Law Firm and yet I have no way of talking with the attorney handling my case I'm pretty much still waiting to the court date but as far as I know no court date has been set whenever you call they're only interested in collecting information that they already have rather than assisting you if you have to speak with the supervisor you are constantly told there are no supervisors available I just want to see if I can settle this debt for the original amount that was owed to Credit One or speak to the attorney handling the case once my name date of birth and social is given that is more than enough to verify Who I Am the other information that they're asking for is just trying to collect information that they already say they have I have no problem confirming what they are willing to read off but it seems as though they do not have it and want you to provide it to them wish they should have from the company that they purchased the debt from so I just wish to speak with someone actually in charge of my account so that I can try to resolve this matter in a civilized manner it wouldn't be nice to also deal with customer service representative that understand customer service the representatives are rude and not helpful and seeing how this is a law firm and as I was told by ***** that they have sent it to their attorneys for legal matters then I should be able to talk to the attorney in charge of my case not the debt collector answering the phone

  

  Business response

  11/27/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you are unable to speak with the attorney handling your case, that Stenger & Stenger is only interested in collecting your information through the verification process,that supervisors are not available when requested, the call representatives are rude and unhelpful, and that you wish for a settlement on the account. Please note that the attorneys at Stenger & Stenger are often unavailable to speak with, as they are at court and attending hearings. The firms call representatives can assist you with any questions or concerns you may have regarding your account. Please also note that the firms verification process is in place to verify the firm is speaking with the proper party to the account when discussing sensitive and personal information. Additionally, offers of a settlement on the outstanding balance of an account are done as a curtesy and may not be available on your account at this time. Calls with the Stenger &Stenger are recorded for quality assurance. Your calls will be reviewed for any potential instances of rude and/or unhelpful behavior, and feedback provided to the call agent, if necessary. The firms records indicate that you were transferred to a supervisor on your 10/17/2024 call at your request, following the verification of your identity. Lastly, please note that the firms records do not currently reflect an upcoming hearing date scheduled for your case. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger,P.C.

• Initial Complaint

  11/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/15/24 a garnishment in the amount of $612.22 was taken from my account and then on 7/31/2024 an additional $391.97 was taken. The total amount of $1,004.19. This week on 11/14/2024 I received another letter from the same garnishment that has already been paid in full as if they are attempting to reuse this and garnish my wages again for something thats already been paid in full. I also was trying to take a loan out at the bank to repair my roof from Hurricane Heliene destroyed and found out they have a **** against my home saying this amount was still owed that they garnished, so was unable to get the loan until this has been released. I paid what was owed and would appreciate that this be handled.

  

  Business response

  11/22/2024

  Dear Mr. ************************************* & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you were garnished for $1,004.19 in July of 2024, but you have received another letter for the garnishment, and you would like the matter closed as paid.
  
  Stenger & Stenger received the above referenced garnishment funds on November *******, sent to the firm by the Court.  The funds received satisfied your balance in full, and the firm will be closing this account. As such, ********************** & Stenger is not attempting any further garnishment actions. A letter showing the balance to be zero will be mailed to your address, as well as a satisfaction of judgment mailed to the court to release any **** tied to this judgment. Lastly, please note that the garnishment funds the court sent to the firm exceeded the account balance, and you can expect to receive a refund check for the excess amount mailed to your address.
  
  We hope this helps to resolve this matter. If you have any questions or concerns, or need any additional information, please do not hesitate to contact our office at ************.
  
  
  Very truly yours,
  
  STENGER & STENGER, P.C.

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/11, a Representative, ****** *******, of *********************************************** called my place of work, discussing the nature of the Call with one of my Employees in detail. They furthermore emailed the Garnishment Order for everyone to see at my Work. I called *********************************************** twice now. Both time this ****** ******* didnt exist as per their statement. First they couldnt verify my account with the Info given. Second time I called that woman was rude and harassed me on the phone, saying they can and will contact my place of employment and share this Information. I do have rights. And they clearly violated them not just on one occasion. I could lose my Job over this. We are a Veteran household and their negligence is horrific.

  

  Business response

  11/19/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that a representative of Stenger & Stenger called your place of work, discussing the matter with one of your employees, emailed the Garnishment Order for everyone to see at your work, that when you called Stenger & Stenger you were harassed on the phone, with the call agent saying they can and will contact your place of employment and share the information, and that you would like a stop in calling and harassment of people at your place of work and an apology. Please note that in a garnishment follow up call to your place of employment, the email address that the garnishment documentation was sent to was provided to the firms representative by a self-identified manager who handles payroll. The garnishment follow up call was conducted pursuant to the execution of a court ordered garnishment, and after the firm did not receive a response to the documentation that was initially mailed to your place of employment. Pursuant to your request, Stenger & Stenger will remove the email address that was previously provided. Stenger & Stenger has also reviewed your call with our office in which you indicated that you were harassed. The review did not indicate evidence of harassment, or that the call agent stated that they can and will contact your place of employment and share information, but rather that the call agent advised you that Stenger and Stenger can reach out to your place of employment and send garnishment documentation in order to execute on a court order. Finally, Stenger & Stenger received an email from you dated November 11, 2024, requesting information regarding the account. The firm will send you a packet of documents concerning this account to the address listed on this complaint. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paying off my debt with this law firm from a past debt I had with **** Funding roughly around $2,700. The original debt was based in **** for years this company has tried to collect on this debt and even placed a judgement order against me with the county court. I have also been garnished by this company as well. I paid off the debt by cashiers check in September of this year. After receiving my payment the company did not provide me with a zero balance letter or something showing that the debt has been paid. After numerous attempts to get this information the company failed to alert the courts to remove my judgment. I have also received interest to my account. I no long reside in **** anymore I relocated to the state of ******** and after asking for them to send me proof of a zero balance they said they wouldnt be able to send me anything due to the state I live in. They told me they do not practice in the state of ********. I have called multiple times to fix this situation but it seems as if Im getting the run around. I have been mislead, hung up on and yelled at. Its been 2 months and I still show no record of the judgement being removed nor have I received any response to my request for clarification if my debt is at a zero balance.

  

  Business response

  11/15/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that your account has been paid off for two months, but you have not received a letter showing the balance to be zero, that the courts have not been notified of the satisfaction of judgment, and that you were misled, yelled at, and hung up on in your calls to Stenger & Stenger.  Please note that Stenger & Stenger does not operate in the state of ********, which restricts the firms ability to correspond with you via mail in that state. That considered, to help resolve this matter, Stenger & Stenger will mail a letter to your ******** address listed in this complaint, showing the balance to be zero. Additionally, the satisfaction of the Ohio judgment has been sent to the court for filing. Lastly, your calls with Stenger & Stenger have been reviewed for quality assurance. The firm did not find any evidence to substantiate your allegations of being misled or yelled at; however, one of the firms call agents did note that she had a technical difficulty following your call being transferred to her on November 7, 2024, stating that you were unable to hear her. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2021 my account that was under litigation was settled with them for 2100 and the account was paid off in September of 2022. This company refused to file this with the courts and turned around and refiled a garnishment and are now attempting to garnish my wages again even though this account is paid in full. I have the signed settlement offer as well as proof that all payments were sent. This has caused me emotional turmoil and stress and it is ridiculous that this company is attempting to garnish my wages for an account that has been paid in full. I have had to retain the lawyer that initially represented me as this company refuses to speak to me.

  

  Business response

  11/08/2024

  As shown in the settlement agreement you have attached that payments were to start 10/5/21,however, your first payment as shown on your second attachment was made 12/30/21.  ********** did not receive any communication between the settlement agreement and that payment in December, thus, the payment agreement was broken on 11/19/21 for failure to make a payment.  Due to the payment agreement being broken, the balance in full is due, not the settlement amount of $2,100.00.  Thus, Stenger and Stenger, P.C.s attempt to garnish your wages is valid.  Further, our office is unable to communicate with you at this time due to attorney representation requiring all communication must go through your attorney.  If the attorney is no longer representing you,please have their office send Stenger & Stenger a letter noting the termination of their representation. Without notice from your prior attorney that their representation has ended, Stenger & Stengers ability to discuss your account with you is limited.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Even when they get their money owed from one form of garnishment they do not halt the other forms of garnishment they employed. They employ an obviously intentionally slow process every step along the way. My bank account was garnished for approx $800, and even though they got their money they garnished my state taxes several months after the fact. It wasn't until I contacted them did they send out a letter confirming the debt was paid and I was told the state tax garnishment had not been received yet... To give you an idea of the timeline here I filed my taxes in Feb 2024, they did not receive the check from the state taxes until July 19th, my bank was garnished already before I even filed my taxes... From there I was told it could take ***** days to process the refund from the time they received the check (July 19th). After 45 days I called back and was then told it could take ***** days. After 60 days I called back and was told it takes up to 60 days to process a refund, they did in fact receive the check on July 19th, however, they did not process it until July 23rd, so just wait a few more days. (So really it's 60 days from the time they get around to putting your money into their bank account). I then called back 60 days from the 23rd and they had just sent out the check refund. So just so you know these people will intentionally allow you to be garnished even after they get your money and then they will hold it until the last possible day allowable even if you've contacted them over half a dozen times like I did. There is no way to expedite the process, you cannot speak to a supervisor, their **** are farmed out and only communicate with the company via email. So these people are essentially taking short term loans from poor and broke people. Read others comments, this is a regular practice of there's, not just a one off... They said they sent my refund out, it's been 8 days and I still have not received it.

  

  Business response

  10/02/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you believe Stenger & Stenger intentionally employs a slow refund process of 60 days, that the firms call representatives are farmed out, dont allow you to speak to a supervisor, and only communicate with Stenger & Stenger via email, and that you have waited over 60 days for your refund and still have not received it. The refund check for your account was mailed on or about September 20, 2024, to the address listed on this complaint. Please note that Stenger & Stenger does not intentionally employ a slow refund process. The process of refunding a payment may take longer than preferrable due to a variety of reasons, including but not limited to the original method of payment, the bank processing times, regulatory compliance requirements, and reconciliation procedures. Please also note that all the firms call representatives are not farmed out or otherwise outsourced, but calls are instead handled by Stenger & Stenger employees. The call representatives communication is not restricted to email, and they do have supervisor that you may speak with at your request, if they are available.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company is extremely unprofessional, and never submitted the release of my wage garnishment. Despite attempting to work out a payment plan that was contributing more than the garnishment, when I tried to check on things since I was being charged double; they all of a sudden couldn't talk to me after speaking with me about my account, which they were not supposed to do. Due to the stress of trying to correct this problem, I am wishing to remove the account from collections as I am making on-time payments via wage garnishment.

  

  Business response

  09/26/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that Stenger & Stenger did not submit the release of garnishment after you agreed to a payment plan, that when you tried to call and check on why you were being charged double, Stenger & Stenger could not speak with you, and that you would like the account removed from collections as you are making on-time payments via wage garnishment, as well as a correction to your credit report. Please note that Stenger & Stenger is not a credit reporting agency and cannot speak on behalf of its client in regard to such. The most recent payment in accordance with your payment arrangement was unsuccessfully attempted and rejected as non-sufficient funds (NSF), and the firm has removed your payment arrangement as requested; however, pursuant to the since cancelled payment arrangement, the firm had filed a garnishment release with the court and mailed a copy to your place of employment. If you would like to set the account back up on a payment arrangement, or if you have any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I set up a payment plan with them to stop a garnishment, and fulfilled my end of the agreement. They did not fulfill theirs. My employer has still not received a release from garnishment. The employers suggested having my employerr call to provide a verbal confirmation, but legally my employer is unable to accept verbal releases. Stenger and Stenger should know that.

  

  Business response

  09/16/2024

  Proposed Response: Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you indicate that a payment plan was arranged to stop a garnishment, and that you fulfilled your end of the agreement, but your employer has yet to receive the garnishment release. Stenger & Stengers records indicate that on September 5, 2024, you called our office and finalized an automatic payment arrangement in lieu of garnishment. Please note that on or about September 6, 2024, a garnishment release was mailed to your place of employment and filed with the court. As you indicate your place of employment has not received the release of garnishment, Stenger & Stenger has sent a copy to your place of employment via email as well, on September 13, 2024. If you have any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩