Complaints

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This won't be a typical compliant. I honestly don't know how anyone uses this firm to collect debt. Appears they make little effort. I will be retiring soon and I'm thinking they should hire me. My ex-husband has credit card debt ($9,000) judgement from 2023. They are finally pursuing a lien. I contacted them a few years ago to advise that he was finally working. Perhaps they could have done a wage attachment. He worked about 5 months. The lien they are pursuing in on my property that was never in his name and for which I have a quit claim deed. I called to provide them with the address of the property he owns in a neighboring county along with is current address. They said they needed permission to speak with me. I explained that I am simply an informant and that I do not want any information. She said that she made a note of it and will talk to the team. I asked her to read it back and she said that she would tell them that I was not happy about them pursuing a lien against my property. She did not record any other information and refused to let me speak with anyone else. In my opinion, very poor customer service and sounds really lazy.

  

  Business response

  02/04/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********. Please note that the firm cannot associate an account with your third-party complaint with the information you have provided, nor does the firm have record of any calls within the last several years with the phone number provided with the complaint. Additional identifying information, such as a civil case number, the address on which the lien was placed, or Stenger & Stengers file number, is required to address the issue raised in your complaint. If you would like to provide any of the above referenced items, or if you any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C. 

  Customer response

  02/11/2025

   
  Complaint: 22873809
  
  I am rejecting this response because: i provided all of the information listed in the reply over the phone including address, file number, case numbers. I  will not be satisfied until this is resolved 
  So I will continue to monitor the docket. As of today, the docket does not relect any changes.
  Sincerely,
  
  ****** ****

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a complaint summons in the mail about unpaid credit card with credit one bank? Says I owe 657$. I have disputed this card multiple times with the credit one bank and the credit bureaus. I was in a DV case in 2020 when the card was originally opened. My ex who my restraining order is against opened the card and at the same time took the rest of my savings. i have spent all day today trying to reach someone literally anyone by phone or Email and can not get through to anyone, I would like this resolved as its not mine Ive never used the card and the name on the card is even spelled wrong. I have no court date so Im not sure how I can even defend myself. And I have one child thats disabled so I have no income except child support coming in. I literally have 5$ to My name. So I would like to get this resolved. I can show proof of the restraining order, which is still active and I had to request the court to seal my address.

  

  Business response

  02/04/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, in which you have alleged that the account referenced in Stenger & Stengers civil summons is the result of application fraud in 2020 by your former partner, that it is an account you have disputed multiple times, that you spent all day attempting to contact the firm, the name on the card is spelled incorrectly, and that you would like the civil case dropped considering you never used the card and disputed it as soon as you received notice it was open. Stenger & Stenger received an email from you dated January 27, 2025, and has noted that you are disputing this account as the result of application fraud. That considered, please note that this line of credit was opened in 2022, and the monthly statements were sent to your address. Additionally, while the first name that was listed on the application may have a typographical error, the other information provided, including date of birth, social security number, home address, and phone number, are also used as identifiers of the account owner. ********************** & Stenger and its client will investigate your dispute claim; If you have any additional documentation regarding the dispute, please forward it to the firm to assist in the investigation. If you have any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C.

  Customer response

  02/09/2025

   
  Complaint: 22863779
  
  I am rejecting this response because:I did not open the card. So I dont care when it was opened I didnt open it. Ive disputed it since the card was put on my report. I refuse to pay for a card I didnt open. I have never received mail correspondence, nor a phone call. Until you guys put me in a civil suit. Which is funny again that you respond here but cant respond to an email or answer your phone. I also emailed, the email on the civil suit that the courthouse said to & called the number they had on file for you and no response. The court house has record of my DV case and removed my address. Since you dont believe that the person who caused harm to me for 4 years could do this, take me to court so I can prove it. Crazy you will go through this for ****** that you cant even prove I spent? The statement you sent went from 0.00 to 657? On what? Show me proof besides my address. I am unemployed and have 2 disabled children too. So please take me to court so I can prove on all ends I didnt open this card and youre wasting mine and your time. 
  

  Your office should answer the phone so that people have the option to settle or speak about why things are the way they are. The fact you wont talk on the phone or email me back tells me all I need to know about this company. 
  

  I would like proof of all the statements not just one, I want a copy of the agreement that was signed. And I would like a copy of any other personal information that was sent to you to prove I had this card. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/17/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  *********************************************** did not process my card after setting up autopay and submitted a motion for default judgment with the court. They did not send any communication that my payment had not been processed for 2 months. Their online portal does not reflect any payments made or the remaining balance of the account. Trying to call them is a long and difficult process and you just get transferred between departments.

  

  Business response

  01/24/2025

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #********, in which you have indicated that your autopayment was not processed and you were not notified, that Stenger & Stenger filed for judgment against you, and that Stenger & Stengers online portal does not show you the remaining balance or payments made, and calling the firm is a long and difficult process. Stenger & Stengers records indicate that the firm agreed to stay the legal proceedings for a monthly payment arrangement commencing on October 1, 2024, with payments due on the first of every month. Stenger & Stenger received your first payment, but did not receive a second payment on or before November 1, 2024, nor on or before December 1, 2024. Although Stenger & Stengers records indicate that you set up an online payment on November 1, 2024, when the firm attempted to run this payment, it failed. While it is not Stenger & Stengers responsibility to ensure payments are made as agreed upon, you were emailed notification of a failed payment on November 2, 2024, to the email address listed on this complaint. With the two missed payments, the agreed payment arrangement was removed from your file and Stenger & Stenger proceeded with requesting judgment for nonpayment. Lastly, please bear in mind that in instances of high call volume, you may experience longer than normal hold times, but if you would like to resolve this matter to prior any additional legal proceedings, please contact us at the below referenced number to speak with a firm call representative. If you have any further questions or would like to discuss, please do not hesitate to contact our office at ******************.  Regards, Stenger and Stenger, P.C.

  Customer response

  01/25/2025

   
  Complaint: 22827736
  
  I am rejecting this response because: Stenger & Stenger's online portal still does not show any information about the account. No previous payments, no remaining balance, no interest rate.
  
  Sincerely,
  
  ****** *******

  

  Business response

  01/31/2025

  Stenger & Stenger, P.C. is in receipt of your response rejection on BBB complaint #********, in which you have indicated that you are unable to see any information about the account on ********************** & Stengers online portal, including previous payments, remaining balance, and interest rate. Please note that the firms primary method of communication is via telephone, and a firm call representative is able to advise of you the remaining balance, payments the firm has received, as well any interest rate on the account. Please note that that with the former payment plan no longer in place and a judgment on the account, some of the above referenced items may not be visible on the firms online payment portal. Lastly, the firm will mail you a letter that outlines the information that you are requesting, including the remaining balance, payments received since the judgment was filed, and the interest rate. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  12/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A constable stopped by and left a card with my husband, I called him and was advised I have a court date of December 12th. I went on Stenger and Stengers website and paid the balance in full; however, I have had difficulties getting in touch with them after paying. I would like the case dismissed with the courts since the balance has been paid in full.

  

  Business response

  12/06/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you received notice of an upcoming court date on 12/12/24, but you have paid the balance in full and would like the case dismissed, and that you are having difficulties contacting Stenger & Stenger after paying. Stenger & Stenger has received your payment in full and will be dismissing the court case. The firms records indicate that you left us a voicemail and call back request on November 28, 2024. Please note that the firm was out of office for the Thanksgiving Holiday at the time of your call. On December 2, 2024, and December 3, 2024, you were able to speak with firm call representatives who confirmed that your payment had been received and the case will be dismissed. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The representatives I spoke with were very kind and helpful.  
  
  Sincerely,
  
  Ariel 

   

• Initial Complaint

  11/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In September, I set up a payment plan to pay a debt with ************************************************ They took the first of 3 payments of $333.00 on September. The second payment of $333.00 followed in October. In November, I switched jobs and called to ask for an extension of time to pay the third/final installment. The representative said I had to make the final payment in November, so I scheduled it for auto-draft 11/29/24. On 11/30/24, I received a letter in the mail that was a court order that *********************************************** had filed asking the court to grant a default judgement of the entire balance, only taking into consideration one $333.00 payment made. *********************************************** filed this entry prior to taking their final $333.00 auto draft which was scheduled for and anticipated by me on 11/29/24. This is a predatory practice, and I will absolutely be following up on Monday with calls to Stenger & the court. Absolutely unacceptable when I was proactive about the need to change my payment arrangement by a mere two weeks (still scheduled the auto-draft for November). And to write in the entry to the court that they had only received one payment from me when I have included proof here that they received their two scheduled auto-drafts of $333.00 for September and October is just wild.

  

  Business response

  12/06/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you set up a payment arrangement for three payments, all of which have been paid as of November 29, 2024, but you received a letter from Stenger & Stenger requesting the court for default judgment without taking into consideration two of your three payments. Please note that the default judgment letter you received was prepared prior to your payment in full. Stenger & Stenger contacted the court, and the court confirmed that they will stop any judgment sent for filing in this matter. Additionally, a dismissal for this case will be filed with the court, as well as a letter showing the account to be satisfied sent to your address. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  11/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a debt from *************** that was so to Resurgence also known as **** funding for 797 **** funding has sent this debt to Stenger and Stenger Law Firm and yet I have no way of talking with the attorney handling my case I'm pretty much still waiting to the court date but as far as I know no court date has been set whenever you call they're only interested in collecting information that they already have rather than assisting you if you have to speak with the supervisor you are constantly told there are no supervisors available I just want to see if I can settle this debt for the original amount that was owed to Credit One or speak to the attorney handling the case once my name date of birth and social is given that is more than enough to verify Who I Am the other information that they're asking for is just trying to collect information that they already say they have I have no problem confirming what they are willing to read off but it seems as though they do not have it and want you to provide it to them wish they should have from the company that they purchased the debt from so I just wish to speak with someone actually in charge of my account so that I can try to resolve this matter in a civilized manner it wouldn't be nice to also deal with customer service representative that understand customer service the representatives are rude and not helpful and seeing how this is a law firm and as I was told by ***** that they have sent it to their attorneys for legal matters then I should be able to talk to the attorney in charge of my case not the debt collector answering the phone

  

  Business response

  11/27/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you are unable to speak with the attorney handling your case, that Stenger & Stenger is only interested in collecting your information through the verification process,that supervisors are not available when requested, the call representatives are rude and unhelpful, and that you wish for a settlement on the account. Please note that the attorneys at Stenger & Stenger are often unavailable to speak with, as they are at court and attending hearings. The firms call representatives can assist you with any questions or concerns you may have regarding your account. Please also note that the firms verification process is in place to verify the firm is speaking with the proper party to the account when discussing sensitive and personal information. Additionally, offers of a settlement on the outstanding balance of an account are done as a curtesy and may not be available on your account at this time. Calls with the Stenger &Stenger are recorded for quality assurance. Your calls will be reviewed for any potential instances of rude and/or unhelpful behavior, and feedback provided to the call agent, if necessary. The firms records indicate that you were transferred to a supervisor on your 10/17/2024 call at your request, following the verification of your identity. Lastly, please note that the firms records do not currently reflect an upcoming hearing date scheduled for your case. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger,P.C.

• Initial Complaint

  11/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/15/24 a garnishment in the amount of $612.22 was taken from my account and then on 7/31/2024 an additional $391.97 was taken. The total amount of $1,004.19. This week on 11/14/2024 I received another letter from the same garnishment that has already been paid in full as if they are attempting to reuse this and garnish my wages again for something thats already been paid in full. I also was trying to take a loan out at the bank to repair my roof from Hurricane Heliene destroyed and found out they have a **** against my home saying this amount was still owed that they garnished, so was unable to get the loan until this has been released. I paid what was owed and would appreciate that this be handled.

  

  Business response

  11/22/2024

  Dear Mr. ************************************* & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you were garnished for $1,004.19 in July of 2024, but you have received another letter for the garnishment, and you would like the matter closed as paid.
  
  Stenger & Stenger received the above referenced garnishment funds on November *******, sent to the firm by the Court.  The funds received satisfied your balance in full, and the firm will be closing this account. As such, ********************** & Stenger is not attempting any further garnishment actions. A letter showing the balance to be zero will be mailed to your address, as well as a satisfaction of judgment mailed to the court to release any **** tied to this judgment. Lastly, please note that the garnishment funds the court sent to the firm exceeded the account balance, and you can expect to receive a refund check for the excess amount mailed to your address.
  
  We hope this helps to resolve this matter. If you have any questions or concerns, or need any additional information, please do not hesitate to contact our office at ************.
  
  
  Very truly yours,
  
  STENGER & STENGER, P.C.

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/11, a Representative, ****** *******, of *********************************************** called my place of work, discussing the nature of the Call with one of my Employees in detail. They furthermore emailed the Garnishment Order for everyone to see at my Work. I called *********************************************** twice now. Both time this ****** ******* didnt exist as per their statement. First they couldnt verify my account with the Info given. Second time I called that woman was rude and harassed me on the phone, saying they can and will contact my place of employment and share this Information. I do have rights. And they clearly violated them not just on one occasion. I could lose my Job over this. We are a Veteran household and their negligence is horrific.

  

  Business response

  11/19/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that a representative of Stenger & Stenger called your place of work, discussing the matter with one of your employees, emailed the Garnishment Order for everyone to see at your work, that when you called Stenger & Stenger you were harassed on the phone, with the call agent saying they can and will contact your place of employment and share the information, and that you would like a stop in calling and harassment of people at your place of work and an apology. Please note that in a garnishment follow up call to your place of employment, the email address that the garnishment documentation was sent to was provided to the firms representative by a self-identified manager who handles payroll. The garnishment follow up call was conducted pursuant to the execution of a court ordered garnishment, and after the firm did not receive a response to the documentation that was initially mailed to your place of employment. Pursuant to your request, Stenger & Stenger will remove the email address that was previously provided. Stenger & Stenger has also reviewed your call with our office in which you indicated that you were harassed. The review did not indicate evidence of harassment, or that the call agent stated that they can and will contact your place of employment and share information, but rather that the call agent advised you that Stenger and Stenger can reach out to your place of employment and send garnishment documentation in order to execute on a court order. Finally, Stenger & Stenger received an email from you dated November 11, 2024, requesting information regarding the account. The firm will send you a packet of documents concerning this account to the address listed on this complaint. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paying off my debt with this law firm from a past debt I had with **** Funding roughly around $2,700. The original debt was based in **** for years this company has tried to collect on this debt and even placed a judgement order against me with the county court. I have also been garnished by this company as well. I paid off the debt by cashiers check in September of this year. After receiving my payment the company did not provide me with a zero balance letter or something showing that the debt has been paid. After numerous attempts to get this information the company failed to alert the courts to remove my judgment. I have also received interest to my account. I no long reside in **** anymore I relocated to the state of ******** and after asking for them to send me proof of a zero balance they said they wouldnt be able to send me anything due to the state I live in. They told me they do not practice in the state of ********. I have called multiple times to fix this situation but it seems as if Im getting the run around. I have been mislead, hung up on and yelled at. Its been 2 months and I still show no record of the judgement being removed nor have I received any response to my request for clarification if my debt is at a zero balance.

  

  Business response

  11/15/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that your account has been paid off for two months, but you have not received a letter showing the balance to be zero, that the courts have not been notified of the satisfaction of judgment, and that you were misled, yelled at, and hung up on in your calls to Stenger & Stenger.  Please note that Stenger & Stenger does not operate in the state of ********, which restricts the firms ability to correspond with you via mail in that state. That considered, to help resolve this matter, Stenger & Stenger will mail a letter to your ******** address listed in this complaint, showing the balance to be zero. Additionally, the satisfaction of the Ohio judgment has been sent to the court for filing. Lastly, your calls with Stenger & Stenger have been reviewed for quality assurance. The firm did not find any evidence to substantiate your allegations of being misled or yelled at; however, one of the firms call agents did note that she had a technical difficulty following your call being transferred to her on November 7, 2024, stating that you were unable to hear her. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2021 my account that was under litigation was settled with them for 2100 and the account was paid off in September of 2022. This company refused to file this with the courts and turned around and refiled a garnishment and are now attempting to garnish my wages again even though this account is paid in full. I have the signed settlement offer as well as proof that all payments were sent. This has caused me emotional turmoil and stress and it is ridiculous that this company is attempting to garnish my wages for an account that has been paid in full. I have had to retain the lawyer that initially represented me as this company refuses to speak to me.

  

  Business response

  11/08/2024

  As shown in the settlement agreement you have attached that payments were to start 10/5/21,however, your first payment as shown on your second attachment was made 12/30/21.  ********** did not receive any communication between the settlement agreement and that payment in December, thus, the payment agreement was broken on 11/19/21 for failure to make a payment.  Due to the payment agreement being broken, the balance in full is due, not the settlement amount of $2,100.00.  Thus, Stenger and Stenger, P.C.s attempt to garnish your wages is valid.  Further, our office is unable to communicate with you at this time due to attorney representation requiring all communication must go through your attorney.  If the attorney is no longer representing you,please have their office send Stenger & Stenger a letter noting the termination of their representation. Without notice from your prior attorney that their representation has ended, Stenger & Stengers ability to discuss your account with you is limited.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩