ComplaintsforStenger & Stenger, PC

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was being sued for a debt and worked out a payment plan with them. I actually fell behind in payments and ended up going on medical leave due to medical issues. I reached out to them at the earlier part of this year and sent a certified letter to help me get back on track and offered some type of payment options , but was open to suggestions. I have not been back to work a single month and I am hit with a garnishment to where how I am I supposed to catch up on all my bills when I tried reaching out to extend the payment period but at a lower amount. This makes not sense I try to do the right thing and pay what I owe as much as I can and I still get no response or even a letter back stating anything.

  

  Business response

  08/05/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you have indicated that you had a payment plan with Stenger & Stenger but fell behind and went on medical leave, reached out to the firm to offer payment options, but now have received a garnishment, and that you are willing to pay a lump sum and then make affordable payments after that. On or about March 13, 2024, Stenger &Stenger received the letter you reference in and attach to your complaint. In response, the firm attempted to call you via the contact information we had available; however, the firm was unable to reach you. Note that your letter did not include contact information beyond your name and address. Additionally,prior to your letter, Stenger & Stenger mailed you a letter outlining two settlement offers the firm had available at the time. While both those offers have since expired, if you would like to set up a payment arrangement outside of post judgment actions, please call our firm at the below referenced number.The firms primary method of communication is via phone and a payment arrangement can be coordinated by a firm call representative. If believe you are suffering from circumstances of hardship given your medical leave, that can be discussed further with a firm call representative as well. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So Stenger &Stenger, had garnished my funds and over garnished my funds. I've been reaching out to the company for several weeks and spoken to upper management, but continue to get the run around. I've called the courts and they can't do anything because they are waiting on documents from ************************************************ So I call back to them and they claim they sent documents out, so I call the courts and again they say they haven't received anything from this company. I'm very frustrated and disappointment my bills are back up do to this.

  

  Business response

  07/30/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** in which you have indicated that your account has been paid off, but you were over garnished and that you have been trying to have this resolved for weeks with the courts and Stenger and Stenger but have been unsuccessful. Stenger & Stengers records indicate that a refund check was mailed to the address listed on this complaint for the excess funds the firm had received via garnishment, amounting to $442.22, on July 26, 2024. Additionally, the release of garnishment was filed with the court on July 11, 2024. Stenger & Stenger contacted the court and ensured it was received and that they will be disbursing any remaining funds that they have in their procession back to you. Any additional checks that the firm may receive after July 26, 2024, will be refunded back to you as well.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am being forced to pay a bill that was paid ten years ago . I received today that I must repay ******* that I paid out of my own checking account. To *************** to whom I am contesting today Because I am disabled, a senior citizen, and the tactics taken by the debt collection agency that I state both past and future are being forced to repay *************** again. This is a form of Senior Citizen Abuse. I have paid this payment in full on November 8, 2019 through my checking account under my name ************************************************. I am seeking restoration of my name in the public and seeking an apology, along with financial restoration for the amount of money that I was forced to pay above the amount that was owed to *************** in the amount of $1000.00 and a public apology to the Court System in *************** in the city of ********, *************. Elder Abuse is a serious charge that is also punishable by law. I am simply seeking the clarification of my name within the community in which I live. The humiliation is simply unbearable within a small community to which I live ***********************************************. Please assist me in removing the stain that has been placed upon my name in my home town community. Thank you for you time in advance. Sincerely,************************************************ P.O. ********************************* ************

  

  Business response

  07/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** in which you have indicated that this account was previously paid to **************** but you are now being forced to repay $2,500.00, that the tactics taken by Stenger & Stenger constitutes Senior Citizen Abuse, and that you would like a public apology and $1,000.00 in financial restoration. Please note that the actions taken by Stenger & Stenger have been in accordance will relevant state and federal laws. Stenger & Stenger sent an initial letter to your address that contained options to dispute the debt prior to the firm filing suit, but the firm did not receive correspondence back. Stenger & Stenger will note that you are now disputing the status of the account, and that you believe it to be previously paid to the original creditor ********************* If you have any questions, would like to discuss further or have additional information regarding your dispute, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from stenger and stenger in the mail, It said my wages would be garnished for $882. I called them and set up a payment plan. Instead of a debit card number they wanted my account and routing number. RED FLAG! I gave them one for an account that I keep empty for Bills...ETC They asked what day I get paid, Which is Friday. Okay, So because I get paid at the end of the week, The payment doesn't process until the following Monday. I put the money into my account Monday, and the payment did not process. Also, I was charged a return fee by the bank. Stenger and Stenger never notified me of the missed payment and proceeded with the garnishment but continued withdrawing from my bank account at the same time. I called them and asked about stopping the bank payment and they would NOT. Also, Stenger and Stenger did not communicate to my Employer payments made directly by me. So now, I have been over garnished by $307 and some odd cents. The reason I am due a refund is because, THEY ARE USING SNAIL MAIL FOR GARNISHMENT PAYMENTS! With all the digital technology and ability to move money electronically, Why are we using the **** which takes up to 10 days for delivery? What a joke. MY account Balance is now positive over $300 and counting and it could have been avoided had Stenger and Stenger given my employer the correct account balance. Get it together. Furthermore, a release of garnishment is likely not to come before my next pay period, so I'll probably be garnished again. I talked to one of their representative's and they said it can take 60 days to receive a refund. SERIOUSLY? That is unacceptable. So Stenger and Stenger has taken from bank account, garnished my check at the same time. That is almost half my pay checks they were taking. Plus, they have took much more than the amount owed. Get a release to my employer and print a check to return the funds you basically STOLE.

  

  Business response

  07/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** in which you have indicated that you set up a payment plan but were still garnished, are due a refund of $307.00, that garnishment payments should be done electronically, that the turnaround time for a refund is unacceptable, and that you would like a garnishment release sent to your employer and a refund check issued to you. Stenger & Stengers records indicate that this account has been satisfied in full. Any funds received in excess of the judgment amount will be refunded to you. To date, Stenger & Stenger received $36.24 in excess funds via a garnishment payment received July 17, 2024 and has issued a refund check to the address listed on this complaint. Additionally, the garnishment release has been emailed to your place of employment. Please note that garnishment transactions are conducted in accordance with the Kentucky legal system requirements. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wages have been being garnished due to them buying my debt and suing. The issue is as of last week my debt has been paid off and theyre still garnishing my wages. Theyve taken over $400 more so far and I want to get ahead of this before it becomes a bigger issue.

  Customer response

  07/23/2024

  I owed slightly more than $1600 and youve taken twice as much. Im owed at least $1400 dollars, more that $222. 

  

  Business response

  07/25/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint ********* in which you indicate that you owed slightly more than $1,600.00, but Stenger & Stenger took twice that, and you are owed at least $1,400.00 more. Stenger and Stenger received a garnishment payment on July 8, 2024 that partially overpaid the account by $222.60. The firm has issued a refund check for this amount. Following the July 8th payment, a check for $514.38 was received on July 9, 2024, and then a check for $350.25 was received on July 22, 2024. Both these checks were not deposited by the firm but sent back to your place of employment. Any additional checks that *** be received will also be sent back to your employer. Lastly, please also note that the garnishment release for this case has also been sent. If you would like to provide the firm with a fax or email address for your employer, please call the below number and the firm will send a copy digitally to expedite the process. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is begrudgingly acceptable. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted this company on several occasions via mail, email, and left messages. No response. Now they want to take me to court on a debt that I allegedly have with them. But they wont return phone calls to make arrangements or even pay the bill on this alleged debt. Theyre person that served me was rude to my parent and threw the paperwork at them. I have the video.

  

  Business response

  06/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you have indicated that you have not received a response to your contact attempts, and that the person who served you was rude. Please note that the firms primary method of communication is via telephone and hold times may be extended in times of increased call activity. That considered, the firms records indicate that a firm representative did reach out to you in response to your emails. Lastly, Stenger & Stenger will report your server complaint to the service agency. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have called this law firm and wish to speak to an attorney whom was present in court and knows the situation however I have repeatedly been denied access to the attorneys by none other than the debt collection agency that owns them this is a serious matter and one rep in particular is the rudest unprofessional person I have spoke to ever . The court ruled in my favor when I filed for arbitration however the judge did not take the time to read the case agreement which states the party whom initiats the claim is responsible for filing fees for arbitration I feel since I represented myself that the judge treated me unfairly and told me I had to pay the filing fees the problems lies with the fact I am not seeking relief nor am I sueing myself . Te get this behind me I went ahead and agreed to a payment plan that would take 5 months to pay off 500 dollars I now got a paper from court stating I have 60 days to file but 60 days isnt enough time to pay off the full 500 therefore requiring another court date so I want to propose a one time payment of *************************************************************************************************************************************************************************** ******** from ******** this is going to be cost efficient on there part to accost the 400 dollar one time payment most collection agencies will settle for less than 50% this one is gong o force me to file. Arbitration and they will be responsible for fees as well making it in there interest to entertain my offer to date I am on my third day trying to speak to an attorney and still no luck I will contact Arbitration and ask for a fee waiver on my part because the judge was completely wrong when ordering me to pay thats why she has her cases in appeals court now and mine will soon be there as well

  

  Business response

  06/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you have indicated that you have been denied access to an attorney, that the representative you spoke with was rude, the court was incorrect in its arbitration ruling, and that you would like to settle your account for $400.00. Please note that the law firms attorneys are often busy attending hearings, mediations, and other legal matters, and not available to answer the phone. Please also note that the firm does not oppose moving the case to arbitration; however, as the party motioning the transfer, the responsibility of filing was placed on you by the court. This considered, Stenger & Stenger is agreeable with the settlement offer made of $400.00, to be paid in lump sum. The firm will send you a letter outlining the details of the settlement for you to sign and return. Lastly, your call with the firms agent will be reviewed for quality assurance. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

  Customer response

  06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid a debt in full ending in January 2024, on June 6th an additional payment was taken from my bank account without any notice, I called them and apparently this was additional court costs, this put me in financial hardship, as no notice was given to me, this is unacceptable, no call no, email NOTHING.

  

  Business response

  06/12/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that this account was paid in full in January of 2024, but on June 6th, 2024, an additional payment was taken from your bank account that you would like refunded. The firms records indicate that an agreement was reached for a payment plan on the balance in full, over payments of $388.00. Prior to the June payment, the firm was one payment of $388.00 short of the satisfaction of the balance - note that the firms records also indicate that there were two payments in September and then October that were reversed for non-satisfactory funds (NSF).  On or about May 29, 2024, a payment reminder letter was sent to the address you had last verified for Stenger & Stenger in September of 2023. With the payment received on June 4th, 2024, the original balance of this file, plus $123.25 in costs to bring this matter through court, has been satisfied in full.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I would like stenger and stenger to stop contacting me about some junk debt that they are unable to collect on anymore. Please stop sending me mail and calling me I have advised them I am not able to pay due to being unable to work. I wish they would listen to people when told someone is disabled

  

  Business response

  06/06/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you have in indicated that you would like Stenger & Stenger to stop sending you mail and attempting to call you. As requested, Stenger & Stenger will notate your account with a cease of communication attempts. Additionally, the firm will conduct a hardship review of your account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  no one will talk to me and help me resolve this issue.

  

  Business response

  05/28/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** in which you indicate that you are attempting to resolve an account with our office, but Stenger & Stenger will not speak with you due to an attorney, which you further indicate is no longer representing you, and that the firms call representatives are rude when you call.  Please note that Stenger & Stengers records indicate that an attorney represented you in court; additionally, the firm had contact with your (former) attorney regarding one your files as recent as March 2024. In order to speak with you regarding your account, ********************** & Stenger typically requires documentation from the attorney stating a revocation of their representation or otherwise providing consent to communicate with you. Nevertheless, given you further request to remove the attorney from your account, our attorney has reviewed your request and removed the attorney representation from your file pursuant to your request.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩