ComplaintsforStenger & Stenger, PC

• Initial Complaint

  05/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 1/19/22, a complaint was filed in court and certified mail was sent to an address in a state I hadn't even lived in for over 1.5 years and signed by an unknown "person." Per the court docket:Method : CERTIFIED MAIL Issued : 01/24/2022 Service : ISSUE SVC FOR E OR F - ISEF Served : 02/15/2022 Return : 02/23/2022 On : *********,*******Signed By : ???Reason : SUCCESSFUL CERTIFIED MAIL - S Comment : CANNOT READ SIGNATURE On 6/17/22, a motion for judgement was filed:Judgment Amount: $696.40 Other Fees: ****** Judgment Total: ****** Fast forward to May 2023, I receive notice from my employer that $835.31 is being garnished from my paycheck and On June 30, 2023, $835.31 was garnished from my paycheck. My credit report is still showing an outstanding balance as well as it continued accruing credit.I contacted *********************************************** between October and December 2023 who informed me I needed to contact the courts and request they release the funds. I contacted the court who told me I needed to contact ***********************************************. It has now been paid in full for nearly a year, yet LVNV continues to stack on interest because they think it's not paid!! this debt has caused me to not be able to move forward with needed dental procedures and not be able to purchase a decent care for my family as it continues to hurt me despite being paid in full! see the attached documentation. I request a paid in full letter as well as notification to your client that the debt has been paid in full in June 2023!

  

  Business response

  05/17/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that your paycheck was garnished for $835.31 in June of 2023, but this account continues to accrue interest, and remains on your credit report, and that you would like a paid in full letter and a notification to Stenger & Stengers client that the debt has been paid in full since June 2023. Please note that Stenger & Stenger nor the court have received funds in relation to this case. In response to the garnishment Stenger & Stenger filed, your employer answered in August of ********************************************* place for your paycheck, which is where the $835.31 garnishment you reference may have been designated.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  05/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Hi, I received a summons on an account. I automatically responded and a Payment plan of 50$ a month was worked out. I made the first payment by the date it said. I submitted the signed paperwork by email and my regular mail. I thought everything would have been ok. Then today 5/11 I got a letter from court saying the case was continued. ? Im not sure what is going on. I have also sent an email 2 days prior to the court date and never heard back to confirm everything was received and filed.

  

  Business response

  05/16/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you arranged a payment plan of $50.00, but you have received a letter from the court that indicates the case was continued. Stenger & Stenger has received your first payment of $50.00, and the agreement will be entered with the court once a fully executed copy of the agreement is received by the Court. The May 11, 2024, hearing was continued to June 18, 2024, to allow time for the executed document to be filed and entered with the Court. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They talked two my wife witch they shouldn't of she's not the acount holder and tried two get her two give info will I filed a complaint with the fca and with the atty general just because the are atty don't mean they don't got two follow the laws with trying two collect money and contacting my old employers trying two get more information is also against the law so I gusee I'll see you in court you violated my consumer rights hard telling how many others their is but you can only talk two me and me only or amaricore I have all the people that you have contacted ****** me a letter with all the questions you have asked them and how you are one the phone with my old employer and once found out that I was no longer employed started talking c*** about me not knowing that all calls was recorded and I have a copy of the recording want two call me scum

  

  Business response

  05/10/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you state Stenger & Stenger improperly discussed this account with your spouse and your past employers to get information, which has violated your consumer rights. Please note that the firm has not had any contact with your current or prior employers concerning this matter. Please also note that debt collection agencies are permitted to speak with a spouse of the account holder. The firm received the call from your wife on May 3, 2024, answered several of her questions, and discussed that Americor needs to reach out to our firm if they will be paying on your behalf. To date, Stenger & Stenger has not received any correspondence from Americor concerning this matter. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am a seller closing on my house on Monday. I have called stenger and stenger multiple times because the title company said they need a letter stating my debt has been paid and the lien is in the process of being recorded. That's all I need is a letter so I can close on my house on Monday and they are giving me the hardest time. My debt was paid in full.

  

  Business response

  04/30/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you are closing on your house, and you have called Stenger & Stenger multiple times for a letter stating the account has a zero balance and the lien is in the process of being recorded. The firms records indicate that this account was paid in full on April 22, 2024, and a lien release and a letter stating your zero balance were sent to your email on April 26, 2024. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 1/16/2024 *********************** representing attorney for *********************************************** agreed to completely dissolve, walk away from, remove and cancel a debt I have with Midland Credit Management.This is documented in several email communications I have between *********************** and my former attorney.To this date 4/4/2024 he has yet to fulfill his legal obligation to the agreed upon terms.1. Update the court records to show dismissed "with Prejudice"2.Show this debt removed and with no open account or balance with Midland Credit Management.3.Remove this debt and record of such completely from my credit reports.In these emails he said many times the paperwork was submitted to the courts when in fact it was not.I have personally called the courts several times and they have confirmed they have no receipt of a motion filed by Stenger&Stenger to modify the court record as agreed.The court has advised on several occasions that this takes them at *** 1-2 business days to enter and correct based on current work load. They were even kind enough to offer their fax number so I could supply it to Stenger&Stenger to get this handled immediately. In the emails *********************** confirmed his client "Midland Credit Management"agreed to dismiss this debt completely, yet it is still shown on their website and on my credit report.I find it incredible that I can look up court records, call the courts, look up Midland records, call Midland, review my credit reports talk to the bureaus regularly and this company can't seem to do anything in almost 3 months.

  

  Business response

  04/10/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you came to an agreement with an attorney at Stenger and Stenger, but the terms of the agreement have not been met as the case has not been dismissed with prejudice, and the account remains on your credit report. On April 1, 2024, Stenger & Stenger sent for filing a request to change cases previous dismissal to a dismissal with prejudice. Please note that Stenger and Stenger is not a credit reporting agency and cannot speak on behalf of our clients in regard to such. This considered, the firm has requested ****************************** to escalate any needed updates to your credit report. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  04/12/2024

   
  Complaint: 21533848
  
  I am rejecting this response because:

  Stenger & Stenger represents ************************** the agreement made almost 3 months ago should have been addressed by ************************* and updated on my report. Given that it took them several months to take care of this matter in the courts I would more than assume they did nothing to ensure that Midland Credit was aware of this and asked to remove in a timely fashion.

  ************************* will not speak with me as they have Stenger & Stenger in charge of communication.

   

  
  Sincerely,
  
  *************************************

  

  Business response

  04/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you reject our response and state that you are assuming that Midland was not contacted and requested to update their reporting.  Following receipt of your first complaint on April 5, 2024, ******* was contacted that same day concerning this matter and the necessary updates. ******* confirmed receipt and that they will expedite the tradeline deletion process. As Stenger & Stenger is not a credit reporting agency, the firm cannot speak on the length of time of the deletion process. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid *****************************. over $1,200 dollars to setlle the dispute for me. It was settled at $2,500, I have made $100 dollars in payments and have bank records of such. I should only owe $1,500 dollars but your website now states a balance for the first time since I have been making payments of $3,285.70 more than the agreed setllement and does not even reflect the $1000 I have ****** paid. What sort of scam is this?

  

  Business response

  03/20/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you retained the ********************* Firm to represent you in this matter, and that the account was settled for $2,500.00, that you have made $1,000.00 in payments toward the account, but the ********************** & Stenger website shows the full balance due. Please note that in accordance with the agreed settlement, Stenger & Stenger was to receive payments of $125.00 per month, due on the 26th of each month, commencing on My 26, 2023. The firm has not received payments in accordance with the above referenced payment terms. While you are more than welcome to pay more than the $125.00 per month, the agreement was for payments to be made on a per month basis, and failure to receive a payment as agreed results in a nullification of the settlement. Stenger & Stenger will reinstate your settlement to provide a $1,250.00 remaining balance, to be paid at $125.00 per month beginning 4/15/2024. Once the final payment is received, you will receive a satisfaction of the consent judgment. Lastly, please bear in mind that with the attorney representation on file, all correspondence must go through your attorney.   If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid *********** in full. They cashed the check and now Stenger and Stenger is wanting me to make payments for the same amount. They won't listen to me that the bill was paid.They said if I don't pay it they are going to *** me This is*** is effecting my credit.

  

  Business response

  03/15/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that Stenger & Stenger is attempting to collect on an account of yours that you have already paid to ************ and that you would like a correction to your credit report. Please note that the only account that ********************** & Stenger has under your information has an original creditor of *************** and not ***************** Please also note that we have noted a dispute on your file since your phone call on February 26, 2024. If you have any additional documentation that would contribute to the investigation, we encourage you to submit those to our office.  if you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice from my employer stating that I'm being taken to court regarding a wage garnishment. I spoke with them on the phone and was advised that they send a letter regarding a settlement offer that was good until 2/28/24. I was unable to respond due to some personal issues that I've been dealing with. When I asked if a settlement could be done , they refused and stated that I would either have to pay in full or do a payment arrangement. I wanted to pay $500 a month which I thought was fair, but they refused to do that and offered $600. I told them I could not afford that. I spoke with two customer service agents and both them were very rude and unprofessional. Whenever I tried to speak and expand my point, they kept interrupting me. They made assumptions about me being upset during the call, which I was not. I just wanted to get a resolution that worked better for me.

  

  Business response

  03/08/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you were advised of a settlement offer that was good until February 28, 2024, but were unable to respond during that time period, and when you called in on March 1, 2024, Stenger & Stenger would not settle the account but was seeking the balance in full. Additionally, you state that if you do not receive an extension of 15 days on the settlement offer you will pursue legal action for a settlement, and that the call representatives you spoke to were rude and unprofessional. Please note that settlements on outstanding debts are not mandated by any local, state, or federal laws, but are offered as a courtesy, and this offer was given a deadline of February 26, 2024. That considered, to help resolve your complaint, Stenger & Stenger will extend the settlement offers made in the letter by additional fifteen (15) days from the date of this response.  Lastly, the calls you placed with Stenger & Stenger will be reviewed for any unprofessional behavior. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is a debt collector. I had gone into an agreement with them. I was making payments and then I thought I had payed off the debt as the website does not provide you with a balance. Nor did I receive any paperwork indicating that the payments were late. 2 years later, I receive notice of tax garnishment. The paperwork shows the total that I had paid which was $50 less than what the websites history was showing. I explained this to the person I was speaking to on the phone, which apparently doesn't know how math works and she kept saying that it was a typo and that she was showing $450 on her end (after she had just stated she was showing $400 paid on her end). There was zero communication and they decided they could just scam me out of an additional $50.

  

  Business response

  02/16/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you did not receive paperwork from Stenger & Stenger advising you that the firm had not received payments as agreed, that the garnishment documentation was $50.00 short of the total amount that you had paid to date, and that you would like a billing adjustment. Please note that the garnishment documentation stated that $400.00 in post-judgment payments had been received to date. Your first $50.00 payment was paid pre-judgment; thus, it would not be included with the post-judgment payments received. The balance you were provided on your February 9, 2024, call was accurate. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First off this is my wife's debt that is being paid off through National Debt Relief. We are trying to pay the remaining balance on this debt through a refinance on our house. However this firm will not even speak to my wife about a debt she owes. They will only speak to another attorney that was on the case. Now in order to get this debt paid the title company needs to know where to send the payment. It would be nice if the place (this one) that has the debt could speak with us so we can pay what is owed.

  

  Business response

  02/15/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you are attempting to pay the remaining balance of the debt and need a payoff amount, but Stenger &Stenger will not speak with your wife and will only speak with the attorney that was on the case. Please note that it is required by law that all communication goes through your legal representation. If you would like to speak with us directly, we need consent to communicate with you from your attorney.  Regards, Stenger and Stenger, P.C.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩