ComplaintsforStenger & Stenger, PC

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Initial Complaint
11/13/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been trying to get a letter of my payoff either faxed or emailed to me and/or a title company that my brother and I closed with that needed this info to pay off the debt. I have been calling them several times a day for over a week and a half. I still have nothing. No letter or any type of document stating an amount I owe. How do they expect to be a debt collector if they aren't helping to get info for the debt to be paid? This has put a hardship on my family, we need this resolved so I can get my money from the company I'm closing with that was paying this debt off .
Business response
11/16/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you have been attempting to obtain a payoff letter for the remaining balance of your account for a week and a half, but have not received it, and that it has been a hardship on your family. Please note that our records indicate that the first request made for a payoff letter to be sent to a title company from our office was on November 6, 2023. In order for Stenger & Stenger to send a document containing personal information to a title company, the firm requires several identifiers to ensure the documents are being sent to a proper party which may include the address, your signature, last four of social security, case number, etc. Without a payoff request, or authorization to email you, the document was sent via regular mail to your address on November 7, 2023. On November 10, 2023, you provided authorization for Stenger & Stenger to email you, and the payoff letter was sent to you via email on November 14, 2023. Please also note that the standard turnaround time for document requests is **** business days. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Customer response
11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
10/24/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been paying a debt for them a few months now and I am in a really bad financial situation and they wont help me got an arrangement set up. So I cant pay my rent now
Business response
11/02/2023
RE: BBB Complaint ID ********

Dear ************:

Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you have been paying a debt for a few months, but Stenger & Stenger wont assist in setting up an arrangement with your financial hardship.

Stenger & Stenger records indicate that a settlement arrangement was set up on July 10, 2023, wherein the outstanding debt would be settled for a discounted amount spread across three monthly payments, with a final payment due on September 30, 2023. While the Stenger & Stenger received your first two payments timely, the firm has pushed the due date of your third and final payment twice to its current due date of October 31, 2023, at your request. Stenger & Stenger is willing to assist by delaying a due date 30 days; however, it is firm policy to refrain from extending due dates over a month beyond their original due date. That being considered, the firm will agree to accept your final payment of the settlement arrangement by November 28, 2023. Failure to pay the final payment amount by this date will result in the settlement agreement being broken, and the remaining balance being due.

If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************. Regards, Stenger and Stenger,P.C.
Customer response
11/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
10/22/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I set up a payment plan with this company to take from my checking account. They never took from my account and have now sent me a legal summons. This is bad business and awful employees.
Business response
10/26/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you set up a payment plan, but the payments were not withdrawn from your account, and that you have now received a summons. Please note that Stenger & Stenger attempted to run the payments several times given the account information provided, but the payment plan was removed following multiple failed attempts. The firms records indicate you were able to call in and set up a new arrangement with our office, which has been satisfied. Barring any reversal of payment, this account will be closing with Stenger & Stenger. You will receive a document confirming the settlement and its satisfaction. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Initial Complaint
10/21/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I owe money to ********************************* they Garnished my wages I called them to try and work this out and thought it was worked out I set up a payment agreement and they were going to send a stop garnishment but it did not get to my employer in time so I called and told them to cancel my payment agreement they told me it is canceled and deleted so it would not be taken out of my bank and it was taken out they told me that they guarantee and promise that it would not be taken and they took it anyways
Business response
10/26/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you requested Stenger & Stenger to cancel a payment scheduled for October 20, 2023, on October 18, 2023, but it was still run. Stenger & Stenger has reviewed your account, and a refund check has been issued via mail. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775. Regards, Stenger and Stenger, P.C.
Customer response
10/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
10/08/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The law firm already took out the money from my pay check and now is going after the same money again and my pay will be garnished again on 10/112/23. Call the company they stated they don't have the money so they are seeking it again but it was already taken out of my account. can you help. looked online this *********** a common practice with this law firm.
Business response
10/10/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you allege that Stenger & Stenger already took money from your paycheck and is now attempting to go after the same money again. Please note that Stenger & Stengers records indicate that our client had two different cases pending against you. The case in which the attached garnishment documentation is regarding has been closed as satisfied, with the garnishment release and satisfaction filed with the court on or about August 9, 2023 and August 17, 2023, respectively. Any future garnishment(s) that occurs would be regarding the account that has yet to be satisfied. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Initial Complaint
10/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Filed lawsuit against my husband ********************* with the *************************, **************************************************************. Lawyer *********************** filed the lawsuit from your firm. He has been contacted multiple times because you have the wrong defendant. Your defendant is deceased. The court talked to lawyer on 9/14/23 which he acknowledged that fact and would dismiss it. It still hasn't been dismissed. I want him to retract and dismiss this lawsuit immediately and make sure this doesn't get reported to the credit bureau. My husband is in very bad health and is unable to go defend himself and is causing ***** stress, hardship, and effecting both of our health because of this.
Business response
10/10/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that the firm is suing the wrong defendant, our attorney acknowledged this on September 14, 2023 but the case still hasnt been dismissed, and that you would like the case dismissed immediately and not reported to the credit bureau. Please note that Stenger & Stenger mailed the dismissal to the court for filing on or about September 22, 2023. This case is closing in the firms office, and no further action will be taken to collect on the account by ********************** & Stenger. Additionally, Stenger & Stenger is not a credit reporting agency. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Initial Complaint
09/28/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Called in and tried to settle a debt, but was threatened by the company. The refused to offer a reasonable settlement but just a 5% reduction which is nothing. I tried to make a one time payment that was 40% of the debt which multiple others had taken. For some reason this lawyer is trying to steal your house instead of settling.
Business response
10/04/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you allege that you were threatened on your calls with the firm, that you did not receive notice of a lawsuit, and that Stenger & Stenger would not offer a settlement beyond a 5% discount. Please note that settlements on outstanding debt are done as a curtesy to help resolve debts. Despite this, our records indicate you were able to settle this account the same day in which you filed this complaint, for a discount exceeding the 5% refenced in the complaint. Additionally, on or about June 20, 2023, the firm sent a letter giving you notice regarding the debt. This letter was sent prior to any action taken with the court. Firm has also reviewed all calls made on the file and did not find any evidence of threats. Now that you have paid the settlement amount in full, you may receive a letter confirming the settlement of the account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Initial Complaint
09/20/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable with this debt *************** N.A. I do not have a contract with LVNV Funding LLC. They did not provide me with the original contract as requested
Business response
09/25/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you allege that you are not liable for this debt, you have not been provided the original contract, and that you would like a correction to your credit report. Stenger & Stenger will note that you are disputing this account; however, please bear in mind that Stenger & Stenger served you with the lawsuit for this matter on or about April 15, 2021 at the address listed on your complaint. No correspondence was received by the court and default judgment was entered against you on July 21, 2021. Lastly, Stenger & Stenger is not a credit reporting agency and cannot speak on behalf of our client in regards to such. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Customer response
09/26/2023

Complaint: 20633058

I am rejecting this response because: No paperwork was sent to me regarding the collection.

Sincerely,

*************************
Business response
10/05/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you reject our previous response and state no paperwork was sent to you regarding the collection. All paperwork from our office and the court has been sent to your verified address. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775. Regards, Stenger and Stenger, P.C.
Initial Complaint
09/06/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 8/29/2023 my banking institution informed me of a lien on my property at ************************ in **********, **. Apon looking up Columbiana County Court records, case #****CVF ******. I found the lien was form a debt that was in fact my sons and the judgment was in Franklin County ************ ,( my son lives in ******** **. ). I contacted my son, he informed me the bill was payed in full on March 31, 2023 and sent me a copie of the wages garnishment through his employer. Regardless of my sons bill, a lein should have never been put on MY property ( my son is not on the property deed, nor has it ever been.) I then contacted the attorney listed on the court order, ******************************* at **********************************. ************ ******** . He refused to correct his mistake, he apparently did not do his due diligence , and despite the bill is paid in full, the lien is still on my property.
Business response
09/12/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that there is a lien on your property for a judgment on your son, that the balance has been paid in full, and that a Stenger & Stenger attorney refused to correct his mistake. Please note that at this time, Stenger & Stenger has not received the second garnishment payment indicated in your attachment. After your call with ********************, the firm confirmed with the court that we are up to date on payments, and they have not received additional funds beyond the first garnishment payment. Additionally, ******************** initiated the process of releasing the lien on your property following your call on August 29, 2023. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Customer response
09/12/2023

Complaint: 20541799

I am rejecting this response because:

Sincerely,

*****************************
Regardless of the payment situation, the bill was not mine and , a lein should have never been put on my property and it needs to be remover yesterday!! Do your job the next time you invoke a lein on someones property
Business response
09/14/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you reject our response and state that the lien should not have been on your property, and it needs to be removed. The proper documentation has been filed with the court to release any lien on your property. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.
Initial Complaint
09/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sept 1st I found out my check was being garnished for 25% for a judgment I was never informed about. When I called to get information and options to settle everyone I spoke to was rude and not helpful at all. One woman even told me I could pay half the balance at that time to have it removed and she repeated it multiple times. I was upset due to being a single mother and making so little that after the garnishment I was left with less than enough for my rent and utilities. My check was also less than half of the balance. I called back Tuesday Sept 5th with family assistance to pay the half of the balance to have it removed and was told no I had to pay half and then set up a payment plan so the other lied because she never once said anything about a payment plan or anything else other than paying half to have it removed. I therefore ended up having to pay the full amount and will still probably be garnished one more time because it takes them 7 to 10 business days to even issue the release of garnishment and that's the whole pay period. And then I'll have to wait to get it refunded through the courts. These businesses don't try to help anyone. The lady i made the payment to was the only nice and helpful one out of the group of them but it's ridiculous they don't care if families are starving or losing homes or any such effects in these situations even when the person is trying to settle and work with them. The woman i talked to on Tues is the only one I would even consider trying to settle with the others were so cold and liars.
Business response
09/12/2023
Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you were offered half off to release your garnishment, but it was not honored. Please note that the offer made on the September 1st 2023 call was half the balance as a downpayment, with a payment plan arrangement for the remaining amount. The call agent specified this would be a downpayment to start the garnishment release process. As you have since made significant payment(s) on the account, ********************** & Stenger will file the necessary paperwork with the court to release the garnishment. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

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