ComplaintsforHillsdale College - Imprimis

• Initial Complaint

  02/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep recieving this absolute hate fueled garbage publication in my mail box without requesting it. This should be criminal since there is nefarious data collecting intent behind all of this and there should be an inquiry made into what and why they are collecting data. They may also be receiving federal education funds while pushing political narratives which should be investigated immediately because of the tax implications.

  Business response

  03/06/2024

  In response to the complaint by Mr. **** ***********; we do accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. We do have topics that inspire thought and stimulate debate. We are sorry that Mr. *********** was unhappy with mail received from Hillsdale College. We do have an unsubscribe link on Imprimis publications that are sent out by e-mail. Constituents that receive Imprimis by mail simply need call or email to be removed from our mailings. Our phone number and email are listed on the back page of every Imprimis publication that is mailed out. When you visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on “Contact the College” and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the “About” tab. You will see a list that shows “Contact Us.” After selecting “Contact Us,” it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  
  We have complied to Mr. ***********’s request by taking him off the mailing list on all sites and marked his record as “No Contact” as of February 28, 2024 as he requested. Mailings are set up 4 to 6 weeks in advance; there is no further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been mailed, but after that, all mail should stop. We are sorry that Mr. Lane has had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  02/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Received the following text out of nowhere from this company. Never heard of them or had any type of business with them and DEFINITELY did not sign up for their text list. Redacting the URL bc its probably a bad link. "Bill from Hillsdale here. Are you concerned about the weaponization of the Dept. of Justice? You should be. Share your views on this emerging two-tiered justice system. Take our survey now: X-XXXXX.XX/XXXXXX" stop=end

  Business response

  02/20/2024

  In response to the complaint by Mr. **** ******, we could not find a record in our database for Mr. ******. In viewing the document attached, he was probably part of a Marketing outreach and survey. We are sorry that he was unhappy with the Text he received, we have added him to the text and email suppression list for marketing research. Constituents simply need to call or email us to be removed from our mailings; the phone number and email is listed on the back page of the Imprimis publication. You can visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on “Contact the College” and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the “About” tab. You will see a list that shows “Contact Us.” After selecting “Contact Us,” it provides the local ************ number; the *** ***-**** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis or Hillsdale College.
  We try to take care of our recipients’ requests or concerns as quickly as possible. We have complied to Mr ******’s request by putting him on the text and e-mail suppression list as of February 20, 2024 per his request to be removed. Until the current change takes effect in our system, he may or may not receive another text that has already been set up to be sent, but after that, all texts should stop. We are sorry that Mr. ******** has had a bad experience with Hillsdale College and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  02/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Without my knowledge or consent, I believe my sister signed me up to receive the horrible hate-filled racist piece of garbage aka: Hillsdale College "Imprimis". I never had the opportunity to tell my sister how truly disappointed I was to EVER have been added to this EVIL waste of paper publication because she died and 4 days later I survived a Stroke and the surgery that closed the hole in my heart. As soon as I was able to, I continued to try to call this "college" to be REMOVED from their Mailing List and it has and is ALWAYS a voice message that instructs me to try again; the only way I was able to speak to someone was when school was out of session and I asked to speak to a janitor on the weekend and he even told me it was/is nearly impossible to be removed from their mailing list and he wasn't wrong!

  Business response

  02/14/2024

  In response to the complaint by Ms. **** ****, we do sometimes have topics that inspire thought and stimulate debate. Ms. **** has been a valued subscriber since June of 2007; we are sorry that she was unhappy with our Imprimis publications and will remove her promptly as she requested. For those that receive Imprimis by mail, our phone number and email are listed on the back page of each Imprimis publication mailed out. Constituents that are receiving Imprimis by mail, simply need to call or email us to be removed, or they can also limit the amount of mail that they receive. The Contact Center call hours are Monday through Friday 9 A.M. to 5 P.M. Eastern Standard Time.
  
  We also have an unsubscribe link on Imprimis publications that are sent out by email at the bottom of the page. For those with a cell phone or computer, if you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied with Ms. ****’s request by removing her from all mailings on all sites. Her record was marked as “No Contact” as of February 12, 2024.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 6 weeks. There is nothing else that we can do after the mail file has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  
  Hillsdale College Imprimis

  Customer response

  02/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  01/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Hillsdale College from Michigan sends me monthly newsletters titled IMPRIMIS. I do NOT want to receive these. I do NOT know anyone who's attended school there and I wish they would STOP mailing these stupid newsletters to me. The latest one arrived yesterday. The front of the newsletter was an article by Rand Paul titled "Lessons from the Great COVID Cover-Up." Really?!? An institute for higher knowledge that circulates newsletters with lies and misinformation?!? Please forbid Hillsdale from mailing this garbage to my home. Thank you.

  Business response

  02/13/2024

  In response to the complaint by Ms. *** ******, we do sometimes have topics that inspire thought and stimulate debate. Ms. ****** has been a valued subscriber since November of 2019; we are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. For those that receive Imprimis by mail, our phone number and email are listed on the back page of each Imprimis publication mailed out. Constituents that are receiving Imprimis by mail, simply need to call or email us to be removed, or they can also limit the amount of mail that they receive.  
  When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied with Ms. ******’s request by removing her from all mailings on all sites. Her record was marked as “No Contact” as of February 13, 2024.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail file has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  
  Hillsdale College Imprimis

  Customer response

  02/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  01/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This school continues to send me their bigoted publication, Impremis. I never went to this school. I never gave them permission to send me their propaganda. I have requested to be removed from their database and I'm still receiving their horrible publication. I want them to STOP sending me anything and everything! I am not, and never have been, a supporter and, having read some of their narrow minded, science-denying articles, I would NEVER support this school.

  Business response

  02/12/2024

  In response to the complaint by Mrs. ***** *****, we do sometimes have topics that inspire thought and stimulate debate. Mrs. ***** has been a valued subscriber since November of 2013; we are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. For those that receive Imprimis by mail, our phone number and email are listed on the back page of each Imprimis publication mailed out. Constituents that are receiving Imprimis by mail, simply need to call or email us to be removed, or they can also limit the amount of mail that they receive.  
  When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied with Mrs. *****’s request by removing her from all mailings on all sites. We found that her record was marked as “No Contact” as of December 2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  
  Hillsdale College Imprimis

• Initial Complaint

  01/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have been requesting to be removed from the Hillsdale College mailing list since ****. During that 30-year period, Month after month, they send me political newsletters, donation solicitations, alunin news, etc., etc. At one point I even had a lawyer send in a demand for the mailings to stop. Since that time I have changed addresses twice and the mailings still continue. This is particularly painful for me, as I was traumatized by a series for racists attacks, including a cross-burning outside my dorm room, while I attended Hillsdale College. Any help would be very much appreciated.

  Business response

  02/06/2024

  Dear ********************,
  
  We have received your correspondence of January 26, 2024,regarding a complaint placed by ***************************** (******), #********. In searching our records, we found only an emailed request made by her in January 2024,providing an updated address and asking us to use this new address for any future correspondence. Nevertheless, we will mark her record accordingly as requested in her complaint. This generally takes a few weeks to take effect, as there may be mailing in progress that we cannot cease. 
  
  Hillsdale College strives to be respectful and professional in our marketing and interactions. Please be assured that we will take all necessary steps to suppress all future correspondence.
  
  Thank you,
  
  Hillsdale College Imprimis

• Initial Complaint

  01/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Keep on getting unsolicitated emails from Hillside College asking for donations and telling me about issues that I dont agree with. emails keep popping up every few minutes.

  Business response

  02/01/2024

  In response to the complaint filed by Mr. **** *********, we are sorry that he was still receiving emails and appreciate his patience and understanding while we were addressing this matter. We have suppressed his name, address, phone number and email on our suppression list. We were unable to find a record relating to any of Mr. *********’s information in our database. If the email came directly from Hillsdale College there would have been a way to unsubscribe at the very bottom of the email. If Mr. ********* happened to press on a Hillsdale College advertisement on another web site, he needs to look at the emails/advertisements he is receiving and it will probably direct him to that website where he can unsubscribe. He can also try clearing the Cookies on his browser/computer to see if that would stop it. We are very sorry that he has had a bad experience and is receiving these email/advertisements. We have done everything that we can on our end to suppress these emails/advertisements and have complied to Mr. *********’s request to have no further contact from Hillsdale College as he requested. We sincerely hope this will take care of the problem.
  Sincerely,
  Hillsdale College Imprimis

  Customer response

  02/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:there is no unsubscribe button at the bottom of the page in question. I don't appreciate people forcing their views on me. Every time I turn on my computer, their web page comes up asking for a donation. They are very annoying and i feel that they shouldn't be allowed to randomly express their beleifs to me whether I agree or disagree with their views.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They keep sending me mail. I have no way to stop this unsolicited hate mail. They slam gay/lgbtq communities and minorities. MAKE THEM STOP! This hate mag is an embarrassment to me and it is thrust upon me with no recourse. PLEASE have them remove my address.

  Business response

  01/02/2024

  In response to the complaint by Mrs ********************** we do sometimes have topics that inspire thought and stimulate debate. We are very sorry that *************** was unhappy with our Imprimis publication and we will remove her promptly. She has been a valued subscriber since October of 2013. We do have an unsubscribe link on Imprimis publications that are sent out by email.Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Mrs. ****** request by removing her from all mailings on all sites and marked his record as No Contact as of 1-2-2024.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I keep receiving mailings from this college I have never given permission for access to my address. I have sent two emails asking to be removed. There is no way to remove myself from the communications. I want to be removed as this school received my information without permission and do not agree with my values. Thank you

  Business response

  01/02/2024

  In response to the complaint by *************************, we accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. ************ has received Imprimis since June of 2021. We are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We received an e-mail 3 days ago for her removal and she was responded to. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive.When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received,or ask Imprimis staff other questions about Imprimis.
  
  We have complied with ************** request by removing her from all mailings on all sites and marked his record as No Contact as of 1-2-2024.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  01/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Imprimis will not stop mailing it's propaganda to my house. I've called and emailed to be removed to no avail.

  Business response

  01/02/2024

  In response to the complaint by Mr. ****** ********, we appreciate the additional information that he provided. Mr. **** **** was removed from our mailings and marked as No Contact. Mr. * ******* ********** has been marked as Deceased. Constituents that receive Imprimis by mail simply need to call or email us to be removed from our mailings; the phone number and email is listed on the back page of the Imprimis publication. We try to take care of our subscribers requests as quickly as possible.
  We have complied to Mr ********’s request by removing the constituents from the mailing list on all sites and marked their records as “No Contact” as of January 2, 2024  as he requested. Mailings are set up 4 to 6 weeks in advance; there isn’t any further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been sent to be mailed, but after that, all mail should stop. We are sorry that Mr. ******** has had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

  Customer response

  01/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  If, as happened before, I continue to receive mailings after their stated timeframe, I shall open another complaint, but I expect they have properly resolved at this time.
  
  Sincerely,
  
  ****** ********

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