ComplaintsforHillsdale College - Imprimis

• Initial Complaint

  09/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This is now my second request made via BBB to be added to a “no contact” list as I do not want to receive their ridiculous “newsletter.” The first request was back in Oct ‘22. That should have been enough time to figure out how to handle this.

  Business response

  09/08/2023

  In response to the complaint by Mr. ***** *****, we found after researching this problem that Mr. ***** had a duplicate record under *********** *****. The one record was marked as being unsubscribed to Imprimis but not marked as NO Contact. This would cause him to receive other mail but not Imprimis. The duplicate record has been deleted, and we believe the problem has been corrected. We apologize for any inconvenience this may have caused Mr. *****.
  We have complied to Mr. *****’s request by taking him off the mailing list on all sites and marked his record as “No Contact” as of September 8th, 2023 as he has requested. We also stopped any other form of communication such as phone or email.
  Mailings are set up 4 to 6 weeks in advance; there isn’t any further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been sent to be mailed, but after that, all mail should stop. We are sorry that Mr. ***** had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College. If Mr. ***** has any more contact from Hillsdale College after the 4 to 6 week period, please don’t hesitate to contact us at; **********************.
  
  Sincerely,
  Hillsdale College Imprimis

  Customer response

  09/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  09/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They will not stop sending their hate filled mail to me. Even after several attempts to get it to stop. Today they sent the most terrible information asking to move my retirement money to them. They are a shady business and I want them to STOP all communication now!

  Business response

  09/08/2023

  In response to the complaint by Ms. ***** *******, we apologize that through her many attempts, that her request was not taken care of here at Hillsdale College Imprimis. We try to take care of our subscribers requests as quickly as possible. We realize that sometimes with the high volume of e-mails and mail that we receive, that occasionally someone could be missed. Ms. ******* has been a valued subscriber since June 17th, 2007.
  We have complied to Ms. *******’s request by taking her off the mailing list on all sites and marked her record as “No Contact” as of September 8th, 2023 as she requested. Mailings are set up 4 to 6 weeks in advance; there isn’t any further action that we can take after a mailing has already been sent to the mail house for distribution. She may receive a few more items that have already been sent to be mailed, but after that, all mail should stop. We are sorry that Ms. ******* had a bad experience with Hillsdale College Imprimis and want to assure her that we have done everything that we can to honor her request for no further contact by Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  08/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hills Dale College sends me their monthly document. I have written to them asking them to stop. This has been going on for years.

  Business response

  09/08/2023

  In response to the complaint filed by Ms. ******* *********, we apologize that she was unhappy with the Imprimis publication and that she had trouble getting through to us. We also realize that we have multiple departments and phone numbers and that sometimes things can get missed. We appreciate her patience and understanding while we address this matter. We have complied to Ms. *********’s request by taking her off the mailing list on all sites. We made sure she was not on the email list, and marked her record as “No Contact” as of September 7th, 2023 as she requested.
  Mailings are set up five to six weeks in advance; there isn’t any further action that we can take after a mailing file has already been sent to the mail house. She may receive a few more items that have already been sent to be mailed, but after that, mail should stop. We are sorry that Ms. ********* had a bad experience with Hillsdale College Imprimis and want to assure her that we have done everything that we can to honor her request for no further contact by Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  08/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  For years, as my Dad's POA and mail handler, I continued to unsuccessfully tried to get these mailings to stop from this college. When my dad passed away and his address was dissolved, that was finally the sad way it got taken care of. Now, these pesky annoying junk mailers have my address. Can you please make them stop sending mail to me? I am unsure of how they acquired my address. Thank you.

  Business response

  09/07/2023

  Sorry for the late response to the complaint by ***** ******, I was out of the office. We are very sorry about his Father. We would like to request his Dad’s Full name and address to see if everything on his record has been completed and marked correctly. We would like to find out why this has happened and to get this corrected for him if possible. We do not sell any information that has been acquired for the Imprimis publication. If he is still getting junk mail, is it from Hillsdale College? We do not have Mr. ******’s address that he listed on this complaint in Hillsdale College’s Database. Does he have another address that might be associated with the College? Also if he has an Imprimis publication that was received, or other mail from Hillsdale College, there is an ID number just above the name and address, or if it is a long sting of numbers it is the last set that also helps us identify a constituent.  We have put him on a Suppression List to make sure he is not being sent anything from Hillsdale College. If Mr. ****** would like to supply us with more information we will diligently try to remove his record from the mailing list.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hillsdale college received our address from someone without our permission. They have been sending us their newsletter regularly. We do not agree with the contents and have asked several times, via email and phone, to be removed from their mailing list. Despite assurances they will do so, it has now been years and they have not. We just want to stop receiving this hateful newsletter.

  Business response

  08/04/2023

  In response to the complaint by Mr. *** ******, we apologize that through his many attempts, that his request was not taken care of here at Hillsdale College Imprimis. We try to take care of our consumer’s requests as quickly as possible. We realize that sometimes with the high volume of e-mails and mail that we receive, that occasionally someone could be missed. Hillsdale College does accept referrals for Imprimis from subscribing patrons.

  We have complied to Mr. ******’s request by taking him off the mailing list on all sites and marked his record as No Contact as of August 3rd, 2023 as he requested. We sent an email to online services to make sure that he would be removed from emailed Imprimis if applicable.

  Best Regards,
  
  *****
  Hillsdale College Imprimis

• Initial Complaint

  06/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I love getting Imprimus in the mail! It is an excellent source of information and education on the issues of our day. For some reason, I am no longer receiving it! Could you please put me on the list of recipients! Thank you for your generosity in making it free to anyone who asks!

  Business response

  06/20/2023

  Hi Mrs. *******,
  We are very sorry that you have not been receiving Imprimis. We checked your record and found that you had a different address, ******** **** *** **. We have updated your record to the new address. We will also send the last few Imprimis publications in the mail to you. Please note that you can contact us with any questions or concerns by emailing us at ********************** or by calling (***)********. Please allow four to six weeks to receive your next issue of Imprimis, if you have not received one, please don’t hesitate to contact us.
  Best Regards,
  *****
  Hillsdale College Imprimis

• Initial Complaint

  05/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I do not wish to receive you brochures in the mail! I have sent them back return to sender many time STOP mailing them to me!!

  Business response

  06/01/2023

  My apologies for the late response, I was out of the office. In response to the complaint filed by Mr. **** *******, we are sorry that he was still receiving mail after returning some of his mail to us, and we appreciate his patience and understanding while we address this matter. We have suppressed his name in our records and have complied to Mr. ******* request by taking him off the mailing list on all sites and marked his record as “No Contact” as of June 1, 2023 as he requested.
  Mailings are set up five to six weeks in advance; there isn’t any further action that we can take after a mailing file has already been sent to the mail house; he may receive a few more mailings, but  as of June 1, 2023 his record will not be included in any mailing files and mail should stop.

  
  Sincerely,

  
  *****

• Initial Complaint

  04/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hillsdale College has been spam mailing my deceased Grandma, who didn't sign up for the their mailing list. They must have purchased a list of millions of Americans with zero thought to the waste of trees or the inconvenience of dealing with garbage labeled with your beloved family member who passed away. I have called (517-437-7341) to have her name removed. I'll be revisiting this in 6 weeks to update the complaint with more information on Hillsdale College.

  Business response

  04/04/2023

  In response to Mr. ***** ******, I am very sorry about his Grandmother. I would like to request his Grandmother’s full name and address and the address that is showing on the received mail from Hillsdale College, if it is different. This will allow me to search and make sure that she has been removed from all sites. Mailings are sent to the mailing house six to eight weeks in advance; as soon as I receive this information, I can let Mr. ****** know the results of my findings.

  Best  Regards,

  *****

• Initial Complaint

  03/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have asked many times to be removed from mailing list and the refuse to remove me.

  Business response

  03/24/2023

  In response to the complaint filed by Mr. **** *****, we are sorry that he was still receiving mail and appreciate his patience and understanding while we address this matter. We have suppressed his name in our records and have complied to Mr. *****’s request by taking him off the mailing list on all sites and marked his record as “No Contact” as of March 20th, 2023 as he requested.
  Mailings are set up five to six weeks in advance; there isn’t any further action that we can take after a mailing file has already been sent to the mail house. We are sorry that Mr. ***** had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.

  Sincerely

  *****

  Customer response

  03/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  03/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hillsdale College aka Imprimis has sent unsolicited mailings to my home address for a long time. In November of 2022 I was assured by ***** ******* that my address had been removed from their system and no further mail would be sent (with the understanding that mail already in the system to be sent might still make it through). I understand delays, but after a few months I continued to receive mail. After contacting ***** on February 13, 2023, she said that something must be wrong with their system and she would contact their team to figure out what's wrong. She then passed me along to ********* *******, who on March 1, 2023 promised me that all mail would stop (since she now had both name and address mail was being sent to). Here it is, March 13, 2023 and we are still receiving mail begging for money and spreading right winged propaganda to people of differing beliefs. Hillsdale College aka Imprimis is an abusive right winged money making scheme...I'm tired of receiving their ****. It needs to stop now. I only have this morning's mail as evidence. I've destroyed all others (what a waste of trees). ***** and *********, no more promises, just get the job done and stop sending your mailings!

  Business response

  03/15/2023

  “Initially, the complainant did not provide the information necessary to stop bulk mailings.  As soon as Hillsdale College received the correct name and address, mailings were stopped.”
  
  “Complainant is always advised that they may receive mail for up to 6 weeks or so, as mail files are pulled weeks in advance.” 

  Customer response

  03/15/2023

  
  Complaint: ********
  
  I am rejecting this response because: Removing a 'mailing address' should not require a name attached to it in order to stop all future mailings to that address. They need an updated system if that is the case on their end. If Hillsdale College-Impiris proves in time to stop all mail to my home address permanently and forever then I will accept their response. 
  
  Sincerely,
  
  ***** *******

  Business response

  03/23/2023

  We appreciate complainant’s patience and understanding in addressing this matter. When we responded to complainant in November 2022 that the address had been “removed,” we meant that mailings to the person listed in our records as living at that address would be suppressed. Properties may be rented or sold, and individuals residing at a residence may request our mailings while others in the same residence would prefer to be unsubscribed. Thus, in November 2022, when we received the anonymous request for suppression (anonymous in that it did not have a name included in the e-mail address or the e-mail body), we suppressed the name in our records that was attached to that address. We have since learned that the name in our records was not the name either of the complainant or the relative on whose behalf she speaks. For that reason, the November 2022 suppression request would not have suppressed complainant’s name or her relative’s name, or informed third party servicers that complainant’s or her relative’s name at the listed address should not receive mailings. When complainant provided the relevant names in March 2023, we were able to link the names with the address and suppress mailings to these individuals at the listed address, which can take 4-6 weeks to become effective due to mailings currently in progress. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩